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Rated 4.4 out of 5 by 666 reviewers.
Rated 3.0 out of 5.0 by Unispiring but a really comfy bed and good night sleep An uninspiring hotel which could do with a refurbishment. The breakfast area needs to be approx. twice as large to accommodate everybody. The gym is token at best. Two of the four machines did not actually work properly. Saving grace was the comfy bed and excellent air con and noise insulation. Got a really good sleep every night. September 29, 2014
Rated 5.0 out of 5.0 by Comfortable and Convenient This location is comfortable and convenient. This is the location I usually stay at when in New York. September 29, 2014
Rated 3.0 out of 5.0 by Excellent Location The hotel is at an excellent location. The staff were friendly. The Breakfast in the lobby was okay, the coffee was great, the breakfast area was too small compared to the number of rooms. Luckily the weather was good so we could sit outside. I guess like everything else in New York, the rates are exorbitant....but then it is compensated for by the location. September 26, 2014
Rated 5.0 out of 5.0 by Very friendly staff and very comfortable bed Just spent three nights in a king room, very clean room and bed was great. Just two blocks from Madison Square Garden and cabs were fairly easy to hail right out front of the hotel. Really enjoyed the outdoor area. September 25, 2014
Rated 4.0 out of 5.0 by Perfecto Perfecto, ideal para descansar y disfrutar del descanso. buens servicios y no echas de menos tu casa.. es increible... September 22, 2014
Rated 4.0 out of 5.0 by Great location/ Staff courtious Staff was very professional and courteous. Helpful with question and suggestions September 22, 2014
Rated 5.0 out of 5.0 by Madison Square gardens The room and lodgings were above what I expected for the price. Definite stay again. September 22, 2014
Rated 5.0 out of 5.0 by GREAT EXPERIENCE Five of us stayed here for four nights recently and I cannot fault this hotel at all. All of the staff were very friendly and nothing was too much trouble for them. There was plenty of choice for breakfast and we managed to get a table outside each day which started the day off well. I would definately recommend this hotel to anyone who wants to be central, comfortable and made welcome. I would definately stay here again. September 19, 2014
Rated 5.0 out of 5.0 by Great New York Location. Upon arrival was given a very warm welcome and my membership status immediately noticed.The entrance and reception areas were clean and fresh looking as was the breakfast area. The guest room was comfortable,clean and tidy and surprisingly quiet.The location could not be better. Would I recommend it? most definitely shall stop there again when visiting New York. . September 19, 2014
Rated 5.0 out of 5.0 by Quiet Oasis in the middle of Manhatten We went to a wedding in Chelsea. We picked this hotel because it was less than a mile to the wedding venue and we are IHG members. The hotel is on a very quiet street, great for sleeping. Our room faced the front of the building looking out at an interesting architecture office and fashion showroom building. When we arrived, we were pleasantly surprised that the hotel is very close to the attractions that we wanted to see while in NYC. Very close walking distance to the High Line gardens, Empire State building, and subway station. We had no problems flagging down taxis in front of the Holiday Inn Express, although we were told that when it rains you have a better chance on 7th Ave, a short walk down the street. The hotel was able to arrange a car to pick us up for the wedding. (Very nice!) The complementary breakfast had a nice variety of items, as well as a good selection of juices, coffee and teas. Coffee and tea was available any time. The staff are courteous, friendly, and exceptional. September 18, 2014
Rated 5.0 out of 5.0 by GREAT LOCATION COMFORTABLE, CONVENIENT, GREAT BREAKFAST AND FRIENDLY STAFF September 17, 2014
Rated 5.0 out of 5.0 by Great Hotel Stay A Must visit when staying in NY My wife and i had a great experience staying at this hotel The room was very clean and the bed was so comfortable, The free breakfast was nice to have. and the hotel was close to everything. September 16, 2014
Rated 5.0 out of 5.0 by Great location This hotel was ideally located near the train station for easy access to the city. The staff was very helpful. They do offer luggage storage on your departure day which was very helpful. The breakfast, however, was a madhouse! It is too small an area for the number of people it is serving (but for breakfast included in our rate, we did not feel it was a deterrent). We will stay here again. September 15, 2014
Rated 5.0 out of 5.0 by Comfortable room and very nice service Very pleased with the Holiday Inn. We were there to bring my son to college which was within walking distance. Staff was very helpful and pleasant. It was nice to have a warm breakfast to start the day. We would be happy to stay there again. September 14, 2014
Rated 5.0 out of 5.0 by Excellent staff, bed and overall stay We stayed here while in town to attend an event at Madison Square Garden. First of all the staff was most helpful and accommodating. Indira, Sheila and Shelly were very professional. The room we stayed in was clean and we must say that the bed was one of the most comfortable hotel beds we have experienced. The staff also routinely policed the morning breakfast area, making sure that trash was disposed of and tables clean. We have stayed here in the past, although not in the last two or three years and we must say that it has come a long way. We would certainly stay here again and recommend it to others. September 14, 2014
Rated 5.0 out of 5.0 by Excellent location, great service Second time to this property. Event better than the first! Very convenient to Penn Station, HighLine, Empire State . Towel animals, extra water for priorty members.Nice outside courtyard with umbrella tables. Definitely my default location in NYC! September 14, 2014
Rated 5.0 out of 5.0 by Great hotel and very central. Excellent 4 day stay at the Holiday Inn Madison Square Garden, perfect postion for our train ride from JFK to Penn Street Station and hubbys concert at MSG last Wednesday evening, not even a five minute walk from the hotel to MSG. Spotless clean hotel, everything you need in the room and the bathroom, cleaned each day. Bed and pillows so comfy. Very attentive staff and very knowledgable. The only gripe I had was that I would have liked a kettle in the room to boil water as I'm not really a coffee drinker, and the coffee machine took an age to boil, but I went downstairs and got the hot water from the machine, not any trouble doing that. The only other was the internet downstairs when I was checking in for my flight the night before. Very very slow and logged out on me 3 times, but worked eventually so no problem. Excellent 4 day stay and will visit again. September 14, 2014
Rated 5.0 out of 5.0 by Friendly Staff and comfortable room I chose this hotel as it is near to Penn Station. It was a good choice. The staff were very friendly, the room was clean and comfortable and we had no problems during our stay. The breakfast room was hectic but the variety of food was good. I think the receptionists were the best - cheerful and helpful. September 13, 2014
Rated 5.0 out of 5.0 by Great staff, good location Enjoyable stay. Room and closet was a bit small but other wise comfortable. The whirlpool bath arrangement was a little strange as it opened up into the bedroom and seemed to retina humidity and heat a bit too much. A/C seem to run all the time regardless of the temperature setting. Staff was very friendly and helpful. Good location. Breakfast area was also a little bit small for the size of the hotel but food was good with good assortment. Would definitely stay here again and would recommend to others. September 12, 2014
Rated 4.0 out of 5.0 by Muy buen alojamiento en NY Hotel destacado por su localización. Ofrece cama cómoda, desayuno abundante que es un valor agregado y un precio razonable para lo que se paga por una cama en NY. WiFi de fácil conexión y sin problemas para navegar. September 11, 2014
Rated 5.0 out of 5.0 by Great time in New York! Recently returned from The Holiday Inn following a 6 night stay in New York. Really enjoyed our stay there and would recommend to others. All staff very pleasant and accommodating with your needs, plenty choice for breakfast and free coffee all day. Ideal location for seeing all the sights but far enough away from any noise. We had room 1512 and could see the Empire State Building from the window, which was a real bonus (not that we spent much time in our room). The only slight negative was that the wardrobe was not big enough for three people but there was drawer space. Would certainly stay here again if we return to NYC. September 10, 2014
Rated 5.0 out of 5.0 by ESTADIA PARA EL US OPEN MUY AGRADABLE EXPERIENCIA EN ESTE HOTEL, BIEN UBICADO, MUY CERCA DE TODO, FACIL ACCESO, MUY LIMPIO, BUEN DESAYUNO. LO UNICO QUE DIRIA QUE DEBEN MEJORAR ES LA CALIDEZ DEL PERSONAL DEL SERVICIO DEL DESAYUNO. September 9, 2014
Rated 5.0 out of 5.0 by The Best!!! The staff is wonderful always helpful and very cheerful. Great Hotel to stay at in the NY City area... September 9, 2014
Rated 5.0 out of 5.0 by Niagara Falls Ontario 2014 Excellent hotel great location room very clean breakfast good nice to be able to sit outside would definitely good back September 8, 2014
Rated 5.0 out of 5.0 by confortable it's 4 times i stay in this hotel, so why you, you will like it, I recommand you'll enjoy September 8, 2014
Rated 5.0 out of 5.0 by Short two day visit It was a lovely short term stay. Will surely stay there again. September 5, 2014
Rated 4.0 out of 5.0 by Nice hotel, if a bit hectic This was my first stay in a Holiday Inn "Express". My mother [80 years old!] and I arrived on the Sunday of the Labour Day weekend. We had booked and paid a week before and chose this hotel because I am with IHG Rewards and it was close to Penn Station from where we would be leaving the next afternoon. Check-in was smart and efficient and the clerk immediately acknowledged my IHG membership and informed us that we automatically qualified for late checkout [2 pm] which was very welcome. The room itself was a bit cramped [as I had expected from the "Express" brand, so that was not a disappointment] but just as comfortable as a "full-scale" Holiday Inn room. Everything was clean and well-presented, and the coffee maker and free wi fi worked perfectly. The building itself was in good condition; my only criticism is that there were only two lifts for twelve storeys - at peak times there was a lot of waiting for space to go up or down. The breakfast bar was well-stocked but also well-patronised, probably the busiest this hotel gets given that it was the Labour Day holiday. It was hard to find a seat and there was a lot of waiting in line to get food, particularly from the pancake machine. Nevertheless, the experience was a good one overall, right down to the express checkout [sign and go, and it turned out I didn't even need to sign - the form provided was my copy]. My mother would have preferred a more peaceful setting for breakfast, but still had a good time and found the room extremely comfortable. Overall a good hotel for a good price if you need a place in midtown, particularly handy for Penn Station. September 5, 2014
Rated 3.0 out of 5.0 by Lobby staff The staff in the lobby was always there to answer questions and offered suggestions. Frankie at the lobby desk was exceptional. He was the best part of staying at this Holiday inn express. September 5, 2014
Rated 4.0 out of 5.0 by Clean room. Noisy air conditioner Room and hotel are fine. Air conditioner fan only runs at max, so it is loud when it turns on September 4, 2014
Rated 5.0 out of 5.0 by Excellent accomodations Clean and comfortable rooms, extremely friendly and helpful staff, great breakfast options, nearby parking at reduced rates. Two small elevators sometimes led to waiting, and the poular breakfast was sometimes a bit crowded. September 4, 2014
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