Rated 4.4 out of 5 by 1089
Rated 2.0 out of 5.0 by ludoc updated review
Got a survey in email asking for info -- I already posted my negative review. I didnt mention the broken doo rlock that locked me out of my room for 45 minutes until they changes the batteries in the door lock.
February 10, 2016
Rated 3.0 out of 5.0 by Stellar61 eins der schlechteren Holiday Inn Express Hotels
Das Hotel wirkte sehr abgenutzt und war auch sehr laut. Personal und Service waren gut.
Würde nur zu einem günstigen Kurs wieder dieses
February 10, 2016
Rated 2.0 out of 5.0 by ludoc Not up to par
Was looking forward to this stay, thought I read it was newly renovated. The only positive is the 3-4 minute walk to Penn station, which is why I chose the hotel.
Zero recognition for being Spire Elite at check in. Normally get a verbal acknowledgement and an offer of a few points or an amenity (which is usually a granola bar and a water, and I take the points). No recognition - not even a word. Got a room on the 5th floor out of 15. The room is the smallest I've ever seen. My mother, who has no status, got a bigger room on the7th floor.
The room is so small that when opening the door, it struck the little stool they give you to place your luggage -- the door could not be opened completely to 90 degrees. The room had the common in-window heaters that leak outside air into the room when not operating, so there was a constant February breeze into the room. The breakfast area is catastrophically overcrowded.
February 8, 2016
Rated 4.0 out of 5.0 by Slow runner13 Good location, good room, poor treadmills
I have stayed at this holiday inn express several times over the past 3 years. The rooms are clean, beds are comfortable, breakfast is included, 24 hr coffee and tea are a great plus.
This is the first visit where I have been able to fit in a run using the treadmills in the fitness center. Both treadmills need to be replaced, they look like they are very old, they are very loud, the right one powered off during my run. This was frustrating and a big disappointment. The were no cups for water, and the wipes to clean the equipment were empty.
Overall the hotel is great for the price, the fitness center is not.
February 6, 2016
Rated 5.0 out of 5.0 by KobeKobe24 Great Service and Prime Location
This is a great hotel because of its excellent location and service. The exceptional service team always make sure that you have what you need in a timely manner. Check in was a zip and the attendant was kind, courteous and went out of her way to make sure my stay was the best it could be. The location is great for any event at Madison Square Garden.
February 4, 2016
Rated 5.0 out of 5.0 by Mick777 Comfy room and great breakfast
Convenient location near MSG. Very comfortable bed with firm and soft pillows. Hot water with great shower head. Excellent breakfast choices; open until 10am. Recommend not breaking down breakfast bar until 10:15am to allow late guests a few extra minutes to eat. Unable to get hard copy receipt at check-out; able to download receipt from Priority Club account.
February 3, 2016
Rated 5.0 out of 5.0 by COinNY Good Hotel
Small but efficient room. Would have been nice to have a room microwave. Elevators were quick.
February 3, 2016
Rated 5.0 out of 5.0 by earlybird7 Another excellent stay here
Convenient to the trains and LIRR and food areas, the staff is very helpful, especially when I arrive too early; they try to get me checked in as soon as able, as well as trying to meet my other requests as quickly as possible (and they do). Probably my preferred spot for staying in the city.
February 1, 2016