Rated 4.3 out of 5 by 188
Rated 4.0 out of 5.0 by cd1973 Great hotel and location but suffered by lack of food services
Overall, a really nice hotel. It was a shame that the renovation work on the rooftop bar and restaurant was in progress otherwise that would have made it a truly exceptional experience. However, the room was comfy and modern, and it was still a good base for us to explore Chelsea and the Village. I would recommend this hotel on the basis of the above mentioned work being completed.
October 9, 2013
Rated 3.0 out of 5.0 by NOLAVISITOR1234 If you like small ....
Rooms are way way too small. Ditto the bathroom. And what's with the 1/2 shower door when the shower is that small? But staff is very helpful and friendly. Construction in front of the hotel did not help.
October 7, 2013
Rated 4.0 out of 5.0 by Phuntos Awesome Staff
Great location close to Penn station etc, Staff were really great and made every effort to service all expectations.
Only downside was the lack of bar or restaurant due to a legal dispute with the bast vendors. This was a big minus as your could not get food or drinks and the pop up breakfast scenario was lack lustre. Once this is sorted the hotel will be complete and worthy of 5 stars.
I will stay again.
October 3, 2013
Rated 5.0 out of 5.0 by Vjorgie Great value, easy access to everything
The hotel is located 2 blocks from 6th St., which give you great access to the rest of the city fast. In the afternoons undecided to walk back to the hotel, which was safe and full of windows to keep you entertained.
The staff was friendly and accomodating. The room was a lot more spacious than I had anticipated for a hotel in NYC, clean, and modern. The bed could have been upgraded by now, but not really an issue. The linens were fresh and crisp, and women will appreciated the upgraded toiletries. The room has 2 long mirrors in the closet, which makes it easier when you are getting dressed in the morning, and it has plenty of outlets to charge several eelctronics at once.
A small plus, the hotel, the hotel is located on the same street as many florists, so in the afternoon you walk through a field of colorful flowers on each side of the street.
I will definetely stay here again next time I need to go there for business or for fun.
September 28, 2013
Rated 5.0 out of 5.0 by BERAM Nice hotel
Nice and clean hotel with very serviceminded reception staff. A special thanks to Natasha who guided us to very good restaurants.
September 22, 2013
Rated 4.0 out of 5.0 by Maineiac76 Good mid town location
Enjoyed my weekend stay. Convenient mid town location. Staff were very friendly and helpful. Had a problem with the tv, was resolved quickly. Price was good considering location. Would stay there again.
September 12, 2013
Rated 5.0 out of 5.0 by FredsterUK Great Location, Great Hotel
Stayed at the hotel for 3 nights, staff at reception made check in very quick and easy and were more than happy to offer advice. Room was in great condition with top class facilities. Would most certainly consider staying again.
September 11, 2013
Rated 2.0 out of 5.0 by Sion A.C is really noisy
As one that is sensitive to noise, the A.C in the rooms is terrible.
After several tries to fix the noise, move to different rooms - no joy.
It is unpleasant to leave it open during night or simply stay in the room when the A.C is turned on..
I believe that this is because of the poor design of the hotel where the compressor is within in the rooms.
Too bad, as the hotel is sweet and cosy and in good location.
September 3, 2013
Rated 2.0 out of 5.0 by Natalya023 Horrible
Overall the room was nice. But the walls are paper
Thin and we could hear the drunk guests next
Door at 4am screaming and cursing. Then again
At 7 am vomiting and punching things. We did
Complain but got no resolution other than he is
Checking out today. Then the next night heard
A baby crying all night. No sleep for 2 nights!!
Oh and restaurant was closed due to renovation
But was not informed that until after check-in.
September 1, 2013
Rated 4.0 out of 5.0 by Hoops11 Great Hotel
What a great time we have in New York, but even better is going back to a clean, roomy and comfortable hotel. Subway system just down at the end of the block - which can take you straight up to Time Square or downtown. Will stay hear again!
August 28, 2013
Rated 5.0 out of 5.0 by pollywog Friendly, helpful staff and lovely accommodations at a great price!
The whole staff was warm, helpful, and kind, and the room itself was lovely and clean. We had a great stay.
August 22, 2013
Rated 5.0 out of 5.0 by Thierry75 Nice room, nice design
Very good choice for a short stay, between Greenwhich and times square Central Park (20 minutes walk south or north).
August 22, 2013
Rated 5.0 out of 5.0 by PBS1914 Customer Service Was Great
The hotel was in a good location and very quiet. The customer service was immaculate. Thank you! I would definitely stay here again.
August 20, 2013
Rated 4.0 out of 5.0 by Suzukim Location highly recommended
We stayed one week in August, 2013. Hotel room is good, well house-keeped. Flat TV is Japanese brand, sharp screen quality.
Indigo in Chelsea locates at the center of flower district which means that there are many flower wholesale shops on both sides of the street. You can enjoy beautiful color of flowres and its varaiety kinds of flowers. Isn't it nice !! Good eating and dining places are located near by. Night is quiet and you can sleep without disturbance. Last thing we felt good is location of subway stations. Those are located close to the hotel. That's all for now.
August 20, 2013
Rated 3.0 out of 5.0 by edulaguna Third Time's a Dissappointment
I've stayed at the Hotel indigo Chelsea before and really enjoyed it. Thus on my most recent trip to NYC I booked here since it was strategically located and I love the rooftop bar. Unfortunately, this time the restaurant was not operating and neither was one of the elevators much of the time. And I guess on my previous visits it did not rain because when one morning it did on this stay, I was shocked when I asked the hotel for a loaner umbrella and they informed they had none. An upscale "boutique" hotel in NYC that doesn't have loaner umbrellas? Its a big deal in the city if it rains. The staff seemed to shrug it all off. I'm sure I'll give this property another chance and hopefully next time some of these issues will be resolved.
August 19, 2013
Rated 4.0 out of 5.0 by MaggieMeL2013 Comfortable Room
Would stay again
Room comfortable , good linens
No restaurant / bar or room service and in the flower district so street is dark at night if you want to walk around
August 19, 2013
Rated 5.0 out of 5.0 by inouebae Great experience
I stayed at the hotel Indigo for two nights in August and it was a pleasing experience. The staff was kind and generous. They provided a room that has great view of NYC. The hotel is located conveniently in the middle of Chelsea. There are two subway lines near the hotel, so it was accessible. The price was not cheap, but overall, I satisfy with the service they provided.
August 15, 2013
Rated 5.0 out of 5.0 by LameLeftfootLainey Chelsea gem!
Arturo was very friendly and welcoming during my check in. Later, after I injured my foot on those mean NYC streets, he and the staff were all very nice with offers of assistance during the rest of my (unexpectedly extended) stay. If only cabbies were so accommodating....ah well! I was able to open my window at night without hearing all the city noise which was an unexpected and very pleasant surprise. I look forward to my next stay in September.
August 10, 2013
Rated 5.0 out of 5.0 by Josh2814 Great Stay
Amazing Staff. Hotel was up to date. The front desk assisted with all my needs.
August 5, 2013
Rated 4.0 out of 5.0 by RoseO NYC Hidden Gem
The room is ideal, hardwood floors, great bed, modern bathroom, etc. Staff is friendly, engaging, helpful, and well presented. Will definitely stay here again. A hidden gem in NYC.
August 3, 2013
Rated 5.0 out of 5.0 by BoyBravo Wedding Delight
I was running very late to a wedding the day of check in. When I got there I was told by the manager that check in was at 3pm, and they had no rooms available....it was 1:30pm. When I explained that I had a wedding and was being picked up in a half hour, the manager proceeded to repeat that check in was at 3pm. She wasn't budging from her pre rehearsed line, and didn't think much outside the box. That was when Jay, front desk associate stepped in, called housekeeping, and he found me a room. If you ask me, he should have been the manager, not her. He handled the situation with amazing customer service skills, and really helped me out. Everyone else at the property was very accommodating, and made me feel at home. I will stay here whenever possible on my next trips to NYC.
July 28, 2013
Rated 5.0 out of 5.0 by Noelanies Hip, Quiet and Comfortable
While this is not quite in Chelsea, it is close , and central to restaurants, shows and Chelsea Piers. The room was really nice (although 2 robes for 2 people would have been nice :-) and very quiet.
The staff were very professional, friendly and knowledgeable about the area.
I would definitely recommend it to friends and family.
July 27, 2013
Rated 5.0 out of 5.0 by BabyLogan The perfect stay!!!
As a IHG Platinum member, I get to stay at multiple locations around the World... This hotel is probably one of my new favorite locations -- EXCELLENT staff! Hands down, show be staying at the Indigo (Chelsea) during future trips to NYC. Special thanks to Jay and the WHOLE staff for a job WELL done. My housekeeper, Alba did an OUTSTANDING job... The room was spotless, each and single day.
July 23, 2013
Rated 2.0 out of 5.0 by cherip2204 air conditioner
I booked two king suites, one was fine and the stars above don't reflect that room. the other was not fine. The TV and air conditioner did not work and were not fixed to working condition during the stay.
I was credited $100.00 off the total bill, but it was a miserable night in an 80 degree room in July heat wave.
July 22, 2013
Rated 4.0 out of 5.0 by Guest8595985 Great Hotel!
Stayed at this hotel. Awesome design, location, and value. Although this is a non-smoking hotel, our room was next to a chronic smoker which dampened the experience. However management was very accommodating. Would highly recommend this hotel and will definitely stay here again!
July 21, 2013
Rated 5.0 out of 5.0 by buzzln A great value in NYC
Everyone on the staff that we encountered was super friendly and helpful. Comfortable and centrally located - and a great value for an urban hotel.
July 12, 2013
Rated 3.0 out of 5.0 by Pablita30 Comfortable Room but not great service
The Room was big and very clean.
The service was not too good... in my three day stay I was not able to get the phone to work nor the coffee machine.. I asked reception to send someone to room but it never got fixed.
The location is very central but there are no restaurants nor coffee shops close by.
In general it is a good hotel but I think it could use better service.
July 11, 2013
Rated 5.0 out of 5.0 by Kevin2897 Great Stay
I will always recommend this Hotel. Staff was great and service as always.
July 9, 2013
Rated 4.0 out of 5.0 by CalTravels Great place in Midtown
Very close to subway, very clean and modern inside (hardwood floors in room).
Gym is small and cramped, no place to stretch on the floor
July 3, 2013
Rated 5.0 out of 5.0 by 2wanda Pleasant Surprise
I purchased one night at Hotel Indigo with points and was thrilled with my choice. We needed to be in this neighborhood so the location was perfect. The room was clean and styled nicely. Bed comfy and bathroom very stylish and clean. The winning points go to Mar and Natasha at the Front Desk who were helpful, cheerful, kind and accommodating. We were very happy with our brief stay and would stay again.
June 21, 2013