Rated 4.1 out of 5 by 270
Rated 5.0 out of 5.0 by travelforfun4 Macy's parade. Great location.
LOVED the location. An easy walk to many sites including the macy's parade. The staff were extremely friendly and they were quick when we called for items we needed for our room. Good price for the area. Would recommend.
December 3, 2013
Rated 2.0 out of 5.0 by Samamin Smallest room and bathroom but great location
Location was Great. Room was very small some motel in NY have bigger room that this hotel. Bathroom had the smallest sink i have ever seen with almost no counter top . if you stay with you wife, girlfriend or you are a girl you will have hard time pu you make up on in that tiny bathroom with almost no counter top. my wife was very mad about that.
November 29, 2013
Rated 5.0 out of 5.0 by Lia13 Highly Attentive Staff
The hotel room is basic but very clean with comfortable beds. I requested a city view and had a room in the rear of the building with a roof top view of things which made for a unique perspective of the neighborhood and good picture taking.
I feel the cost of the room was very reasonable considering the location. I would like to commend the staff at this Holiday Inn. Everyone was friendly, helpful and very attentive to check-in, storing of luggage, sorting out a computer issue, and advising on directions.
I was very pleased with the experience and will plan to stay here again.
November 27, 2013
Rated 1.0 out of 5.0 by Gabriel8 Horrible Experience
I was at the hotel between 16th and 19th November with my family and had one of the worst experiences with hosting in the EUA.I have been in new york a few times and this was by far the worst hotel I have stayed in the city with a very inferior quality to the standard and the name (franchise) holiday inn and the principles of its creator.
The hotel is extremely disorganized(digitally and physically) even being a small building with not so many guests, the staff is unprepared and lazy with some exceptions but there is a employee on the front desk called Marbel who was rude, impolite and likes to yell at guests the worst hotel employee I've ever seen in my travels.The region around the hotel looks a bit abandoned and desolate. The policy of receiving packets at the hotel is a horror, showing all the local desorganization,they sent back packges without communicating, and simply say that not their problem to guest ,would be better to simply tell on the website that they do not accept deliveries. .The rooms are small and the only 2 elevators are slow and also used for cleaning and maintenance that is average.
The wi-fi is free and fast but the staff forgot to tell me and the other guest when they change the passcode to access te internet.
I lost a lot of my time with silly problems that i would not have in a serious hotel on my stay there what gave me more stress and less rest
i do not recomend to anyone and
I hope never stay there again
November 23, 2013
Rated 5.0 out of 5.0 by triznik Try the Holiday Inn 6th Ave/Chelsea!
This property is a quiet oasis with convenient access to the nearby sites and sounds of Manhattan. Great location, friendly staff, and good value make this an easy recommendation for your next visit to the Big Apple.
November 14, 2013
Rated 2.0 out of 5.0 by Ivob Bad business service and poor internet connection
I spent a week in the hotel as a part of business group.
Despite the written instructions the staff constantly made mistakes about the reservations and payments. At the end my credit card was blocked after numerous attempts for billing different amounts within a short time. Hopefully I had a second card with me.
Last but not least the internet connection was poor and unstable.
November 12, 2013
Rated 5.0 out of 5.0 by TommyHD Great experience
Eight night stay, 2 guests. Chosen for location and good room rates. Pleased with all amenities. Would definitely book here again.
November 2, 2013
Rated 4.0 out of 5.0 by mfkne Good Manhattan Hotel
I've stayed at this hotel before. During my previous stay I had a very small room, so when I was upgraded to a double room with city view on the 22nd floor I was very pleasantly surprised.
Staff were friendly throughout, the only minor issue is that the air conditioning units inside the room can be quite noisy.
November 1, 2013
Rated 4.0 out of 5.0 by Carol2004 NYC
The hotel localization is perfect, with subways and Eataly nearby. We didn't eat at the hotel, since there was a café in the corner. The bathroom is small.
October 27, 2013
Rated 5.0 out of 5.0 by psguy Great Hotel
Not only a great hotel but, great staff too! Everyone was so nice, very friendly...from Front Desk, Housekeeping and the Bellman.
The location is great, and the hotel is clean and comfortable.
October 25, 2013
Rated 3.0 out of 5.0 by Jerseygirlz Disappointing
The room had two double beds that sagged in the middle which made for a really uncomfortable sleep. The room was too small for 4 people as far as counter space in the bathroom, and drawer and closet space. Staff was very accommodating and a pleasure.
October 23, 2013
Rated 4.0 out of 5.0 by DavidOct2013 Better than expected
NY is busy and expensive. For a budget priced room, I did not expect much. I was surprised. I will admit, the rooms are small and if you are in a corner room, you hear the door of the adjoining room when they come in and out (which my neighbor did in the early morning hours). Outside of that, the rooms were clean - but more important was the level of service. Everyone was friendly and went out of their way to accommodate your requests. What could be better? The restaurant! Privately owned - great people and even better food. I would recommend the hotel - and I would go out of my way to have dinner their either way. If you do, ask for Al or Vinny - the owners!
October 21, 2013
Rated 2.0 out of 5.0 by Alioune poor service
good location but poor service, very noisy, staff not welcoming
October 19, 2013
Rated 5.0 out of 5.0 by rkburton1 good place to stay
I met Al the chief, and he cooked me the best lamb chops I ever had. Breakfast was awesome and the guy at the bar fixs a great cocktail. Front desk service was nice and helpful. Room was prefect.Overall I will be back and stay with you all. Love NYC and its people.
October 19, 2013
Rated 2.0 out of 5.0 by Emile1973 Not a recommended guest experience
staff were not friendly, no one offered to carry on suitcase, very systematic and bragging about our hotel has tight strict policies, no benefit for a Gold member, overall experience was less than satisfied... Although booking was made by IHG friendly rate, staff ignored it and demanded voucher from our IHG corporate HO although the person who made the booking was Group General Manager Director in Dubai, but still response was to cancel the booking and apply higher room rate!!! Office person was arrogant none responsive and none cooperative which was a first for me as an experience of a Gold member in such chain...
October 17, 2013
Rated 5.0 out of 5.0 by Lucy1343 great location, great price
This was a great place to stay! There are many very reasonable restaurants within walking distance. The staff was friendly and helpful. The room and bathroom were small, but that was expected.
The elevators do get crowded on the weekend and the wait can be longer than desirable. During my NY stay I visited another hotel across from Madison Square Garden,which was much more expensive and has a grand lobby, but the room was not as nice as the one in the Holiday Inn.
October 16, 2013
Rated 5.0 out of 5.0 by DebHNC Great Staff
Fantastic staff and service! Clean rooms and super convenient to midtown venues.
October 15, 2013
Rated 5.0 out of 5.0 by Lelesco Excellent hotel and staff very friendly and helpful!
I recommend! Excellent hotel and staff very friendly and helpful!
October 10, 2013
Rated 4.0 out of 5.0 Good location and quiet
This is a very good location for Manhattan and close to the Subway. The hotel is small and gives you a familiar feeling and has a sitting area outdoors at well.
The hotel has a restaurant right next door, independently owned and operated, however one can charge to the room.
Overall I was satisfied. On the less positive side the rooms are really small, the elevators get crowded and there is no sitting area in the room, but then again how much time do you expect to stay in a hotel room while in New York?
October 9, 2013
Rated 3.0 out of 5.0 by Longhorn05 Great location, but way overpriced
The location is hard to beat, as you are in the heart of Chelsea, however the room and hotel are extremely overpriced. You can easily find a better hotel at the same price if not cheaper. Save your money and go somewhere else for the better value.
October 8, 2013
Rated 5.0 out of 5.0 by EricO31 Another great stay
This Holiday Inn continues to be my go to spot when my travels bring me in to NYC. The location of the hotel, hotel staff, Prime Cafe staff, make this an incredible value, and I share that with all of my friends who are traveling to NYC. From the time I made my reservation through checking out, everyone involved was very professional, accommodating and responsive to my requests/needs. In addition, the hotel personnel are knowledgable of their surrounding area, and provide wonderful recommendations in regards to food, sights and how to get there, whether by foot, taxi, public transit, and will even map it out for you. Personally, I would like to thank Josue and Nicole at the front desk, Pilar at concierge, and my guys from Prime, Al, Vinny, Larry, Ryan and Johnny.
Can't wait to be back in NYC and look forward to working with and seeing everyone again!!
Eric O. from D.C.
October 2, 2013
Rated 4.0 out of 5.0 by Khrysalis Great, except for the missing fridge :(
I enjoyed my stay at this Holiday Inn Express. Staff were friendly and helpful. My one issue was that the room description on the website said it included a fridge - this was important to me since I'm a nursing mom, and was traveling for work. I needed the fridge to store my pumped breast milk. When I got into the room, there was no fridge. The clerk at the front desk apologized and told me that they were only available first-come, first-served, and were all checked out. She assured me I was on the list to get one the next day, and gave me extra bags for ice. She also offered to let me store my milk in the staff fridge behind the desk. I decided to wait until the next day and just keep my cooler bag stocked with ice. Unfortunately, no one ever gave up their fridge, so I had to continue rotating the ice throughout my stay. Again, the staff was apologetic about it, which I appreciated. I would hope that the room amenities at hotels in big cities like NYC, where room space is tight, could be more clear for the future.
September 26, 2013
Rated 5.0 out of 5.0 by Doris0522 Great Service, Cleaneness of Room, Comfortable Bed
From the time we checked in we could only say good things about the hotel. The service at the front desk was super and we really appreciated David's charm, manners and helpful information when we checked in. The bar and dining room staff was very efficient, friendly and the service and food was excellent. Overall we found the hotel to be very clean, staff helpful and very mannerly. Any time we needed directions or info they went out of their way to help us. We are planning a trip back to NY city in the near future and will not hesitate to book this hotel.
One more thing that adds to their service is they have a luggage room for your bags if you have a late flight and you want to sight see. They tag your bags, take them to the secure room and bring them up when you are leaving. Excellent service for travellers.
September 24, 2013
Rated 4.0 out of 5.0 by Franco42 Great Stay
I had a great stay in NY city and staying at this facility made it better. I sure will be back.
September 22, 2013
Rated 5.0 out of 5.0 by Ken0622 Excellent stay
Excellent location - convenient to transportation and other NY offerings that were important to me and for rhe business that I was conducting.
September 22, 2013
Rated 5.0 out of 5.0 by asdasdada Comfortable bed and great service
Stayed there several times. Great choice, would recommend.
September 22, 2013
Rated 5.0 out of 5.0 by KingsleyLexington My Gratitude
I stayed in this Beautiful hotel instead of the usual one that I stay near Broadway. I was immediately impress by their front desk's efficiency and even got an upgrade to top floor. View of Empire State is impeccable. Breakfast isn't the best but the friendly waiters made up for it. I was able to get my soft boiled eggs which I relish every time I am on the road.
The best thing is that they contacted me after I checkout coz I left my necklace on the cupboard. I highly recommend this hotel, it is really a home away from home!
September 16, 2013
Rated 4.0 out of 5.0 by Ospite Small beds and great service
Perfect location for moving around, but rooms and wardrobe are too small for accommodating more than two persons. Staff has been perfect, all very kind; wifi was working properly just in the common area, however, iw old recommend this property.
September 10, 2013
Rated 4.0 out of 5.0 by Nicegirl Night out
I was not please with this facility because they did not provide phone chargers nor radio plugs for IPADS/MP3'S/IPHONE. I know is somthing trivial, but I was very disappointed, since it was a noght out and wanted to end the night listening to some nice music.
September 10, 2013
Rated 5.0 out of 5.0 by RHONITA ACHIEVED EXPECTATIONS
WELL LOCATED AND GOOD SERVICE, COMFORTABLE ROOM, BIT SMALL BUT GOOD ENOUGH
September 6, 2013