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Rated 4.2 out of 5 by 203 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and great service. My family and were able to relax and enjoy our time in NY city while staying in the Holiday Inn Express. January 30, 2014
Rated 5.0 out of 5.0 by excellent staff and comfortable environment I enjoyed my stay at this hotel. The staff were great and very helpful.Always forthcoming with directions, guide and info on important places to visit in NY. I will surely be back! But the food could be better January 16, 2014
Rated 5.0 out of 5.0 by Convenient location, comfortable room, great shower, good price Although we only stayed one night, the value was incredible. We checking in late, but the staff was very courteous and quick to get us in our room, which we needed since were tired. The room was clean and the heater warmed the room up as soon as we turned it on. Of special note was the shower, which was just what we needed with it's great water pressure and nice temperature which heated up quickly. The breakfast was a treat and, as expected and anticipated, the cinnamon rolls were the BEST!!! For the price paid, one week prior to Christmas, we thoroughly enjoyed our stay and have no complaints. Will definitely stay at this hotel again! Thank you! January 14, 2014
Rated 3.0 out of 5.0 by HVAC a real Problem...everything else acceptable The hotel is very clean, the breakfast is good. The hotel is very close to Wall Street and the subway. The staff are very friendly. The major problem I have with this hotel is the heating. Each time I have stayed I had a hard time with temperature control. It is either too hot or too cold and the unit is extremely noisy. The heat that blows out of the unit is extremely dry. The two times I have stayed here I got sick, and my skin chapped due to the heating issues. Unfortunately, this is a deal breaker for me and I will need to try another hotel. I don't believe this is something that can be fixed due to the room size, heating unit size and there is a draft coming from the windows. January 9, 2014
Rated 2.0 out of 5.0 by Convenient location and good breakfast The hotel in conveniently located in downtown Manhattan, close to Wall Street and WTC Memorial. I booked it also because it offered breakfast included in the room price and free Internet access. On the positive side, the breakfast was good yet, the room was kept very clean, and most of the amenities were in good condition. Unfortunately, my debit card was not accepted for reasons unrelated to the issuing bank; apparently, the problem was on the hotel side. The temperature in the room was really hard to control, the room cooled off quickly when the heater was off. It was not possible to set a specific temperature on the control unit, in the auto mode it rattled loudly every time it turned on. It was cold in the bathroom. The shower tap did not allow to control the water pressure, only the temperature. The walled-in shower was inconvenient if one would like e.g. to wash one's head only. The speed of the wi-fi connection was not enough to talk per Skype with video switched on. Overall, the room was overpriced. Not all fees charged to my room were indicated when I booked the hotel. January 4, 2014
Rated 5.0 out of 5.0 by Great hotel We spent 7 nights. The hotel is very well located, clean and friendly. Excellent wifi and 2 computers for free with printers. Shampoos, shower caps etc added every day. Good breakfast. Hotel very reccomended January 1, 2014
Rated 4.0 out of 5.0 by Clean and no frills hotel This is a very simple yet comfortable place with decent free breakfast (I'd recommend sticking to bagels and cream cheese). For good quality salads, soups and sandwiches in the area, check out Flavors on Water Street- a few block from the hotels. Considering how expensive hotels in NYC are during the holidays, I found that I didn't jeopardize service and comfort by coming here. Would recommend and stay again. December 31, 2013
Rated 5.0 out of 5.0 by Great Place, Good Price Rooms were small - perfect for 2 people. Room was clean. Staff was very nice. Great value. December 27, 2013
Rated 5.0 out of 5.0 by Gem hidden in Wall Street My husband and I had a last minute get-away to NY to see the city at Christmastime. We were astounded how hard it was to find a room and how high the prices were for rooms. We booked through an online travel website and got the room at the Holiday Inn Express - Wall Street. We arrived late at night, tired and weary from rainy bus travel. The staff expediently checked us in and helped us find a nice bar to grab a bite near Bleeker St. We were very pleased with the room decor and amenities. One suggestion for the Hotel to save on space is to consider mounting the flat screen tv on the wall. It is New York, however,so the rooms were small. The next morning we took advantage of the free breakfast. It was pretty tasty for FREE. The staff was very helpful, they held our luggage as our return trip was later in the day. The hotel is not far from the Subway and its easy to get around anywhere in the city with public transportation. We enjoyed the stay and will be back! December 24, 2013
Rated 2.0 out of 5.0 by Poor Heat, Loud Furnace Unit I could not sleep because the furnace unit was so loud and it barely gave out heat. December 24, 2013
Rated 5.0 out of 5.0 by Great Service This was my fourth stay at this location. The staff was excellent and extremely accomodating. Everyone was friendly and helpful. I will use this hotel again. I highly recommend it to my friends and business associates. December 17, 2013
Rated 5.0 out of 5.0 by Above and Beyond on Customer Service! I was getting married in NYC while I was staying at this hotel and the day of our wedding, the Assistant General Manager Scott Hall came up to our room with a box of chocolates and a wedding card signed by the staff. This was totally unexpected, and very, very thoughtful! The two things I would change for this location: Due to the location of the hotel - the rate was expensive. To get into the main area's, you had to walk a distance to get to a subway or pay plenty for a taxi. Also, the queen size room was very, very small. Clean, but very small and hard to get around in. December 14, 2013
Rated 4.0 out of 5.0 by Good hotel The breakfast staff makes it all ;-) Good location December 13, 2013
Rated 5.0 out of 5.0 Comfortable room and good staff It was very good!! There isn't a spacious room, but enough for accommodating our luggage, clean e comfortable. The staff is super friendly and helpful. It is distant from TimeSquare but has a metro station two blocks from the hotel. I would recommend the hotel. December 12, 2013
Rated 5.0 out of 5.0 by Comfortable and Clean I really enjoyed myself here. The room was clean and a good size. The complimentary breakfast was great. The staff was also very nice and helpful. The hotel was also in a safe area and close to the subway. The only downside was that the heater would alternate between blasting hot and cold air. I would definitely stay here again. December 11, 2013
Rated 3.0 out of 5.0 by Censored internet It was very strange to see censorware in use on the wireless access. I was just trying to look at normal web sites, and kept getting strange error messages stating that the sites I was requesting had been blocked for a variety of dubious and inaccurate political reasons. It is one thing to run into this on a public kiosk; it is strange and unacceptable to run into censorware from my own laptop in the privacy of my own hotel room. It's possible that someone selected this internet service without knowing it was heavily censored. In that case, a new service provider simply needs to be selected. It's also possible, however, that someone selected this censoring service intentionally. In that case, he or she should be immediately terminated from employment, and replaced with someone who values hotel guests' experiences more than his or her warped personal theories about internet content. To work around the censorware, look at the DNS settings that the DHCP server gives to you. Remove all of the search domains. Remove all of the DNS server addresses except the one that consists of four of the same digit. Set your network configuration to use manual options so that these do not get reset when the connection cycles (which happens pretty frequently). This will allow you to access the blocked sites normally. December 9, 2013
Rated 2.0 out of 5.0 by noisy over all not bad but we were last level, it was very noisy, have old type loud AC and no hot water in bath. December 4, 2013
Rated 5.0 out of 5.0 by great staff We had a wonderful stay! The staff was outstanding, rooms were clean and comfortable. I would highly recommend this property for anyone. December 3, 2013
Rated 4.0 out of 5.0 by Great Service The service from the staff was great and plesant. The room was very big and clean. November 27, 2013
Rated 5.0 out of 5.0 by Comfortable accomodations Very courteous staff, my room was ready when I arrived. November 21, 2013
Rated 4.0 out of 5.0 Good stay The counter staff is friendly and helpful. Wi Fi is table. Recommend! November 19, 2013
Rated 5.0 out of 5.0 by Best Choice I stay in NYC for work 1x per week. This was a much better choice than all the hotels I stayed in the past. Very clean, fresh smelling room with great breakfast area that was well attended and roomy. The staff were very friendly and helpful. November 15, 2013
Rated 4.0 out of 5.0 by Great location! Friendly service and location is very close to the subway and parking spots. The only thing is that the computers weren't working properly and were frozen most of the time. November 14, 2013
Rated 4.0 out of 5.0 by Excellent service! The rooms were quiet and very clean, breakfast choices were excellent and the breakfast staff were courteous and attentive to our needs. November 13, 2013
Rated 5.0 out of 5.0 by Excellent Experience Room was clean and comfortable. The staff was extremely helpful and professional. November 10, 2013
Rated 1.0 out of 5.0 by AC/Plumbing water Leakage caused the room to smell very bad. The room smelt very bad due to recent Air Con/ Plumbing leakage, and poor room ventaliation. November 2, 2013
Rated 5.0 out of 5.0 by Great location My son & I stayed for family weekend at my daughter's college, Wagner College, in Staten Island. We did not want to rent a car, so decided to stay here near the ferry terminal, and it was perfect! The staff was so nice, both at the desk & in the breakfast area! The hotel is within walking distance to all the attractions on Wall Street & Freedom Tower. There are subways all around, and the ferrys are 5 blocks away. The hotel was very clean, rooms very clean with comfortable beds/pillows & in room coffee & hair dryer! November 2, 2013
Rated 5.0 out of 5.0 by Staff The staff were what made my stay with you really good. The breakfast room staff were really nice, friendly, communicative and upbeat. The reception staff were very very helpful and welcoming and one of them assertively gave me what turned out to be great advice on how to avoid jet lag on the return journey. All in all another example of how it is the people who make the difference. Jim ps Having an iron is the room was a bonus in dealing with all the creased shirts October 29, 2013
Rated 5.0 out of 5.0 by comfortable bed good location, breakfast yummy, staff very accommodating October 28, 2013
Rated 5.0 out of 5.0 by very nice employees Very nice and clean place. The employees were very helpful. I could not get the lobby computer to work for printing my airline boarding passes, so they did it for me behind the desk. Also helped get our ride accomodations to the airport. Would stay here again. Thank you October 23, 2013
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