Rated 4.2 out of 5 by 401
Rated 2.0 out of 5.0 by Gremlin91 Well positioned but terrible decor and uncomfortable bed
in our recent stay at the holiday inn soho - the staff were pleasant but the decor was old and run down and the bed soft, old and terrible.
May 23, 2014
Rated 2.0 out of 5.0 by NED2014 Customer Service Lacking
I have stayed at many Holiday Inn properties both in NYC and around the country and have never had such a disappointing experience as I did at this property. The receptionist at check-in was incredibly rude. She was insistent that we had reserved a smoking room, which we had not. Rather than simply facilitating a room switch, she repeated over and over again that I was the one who had the mistake. I didn't care who had made a mistake at that point, I just hoped for a solution, which she very begrudgingly was able to do eventually. She was much more concerned with being right than she was with providing a good experience.
Our room was extremely small - we had made reservations for four and were tripping over each other. We weren't given enough towels and our phone didn't work so we weren't even able to call the front desk easily to request more. The shower head fell on me and then wouldn't stay attached to the pole in the shower. Housekeeping kept knocking on our door, very eager for us to leave prior to check-out time in the morning. Nothing too bad, but when paired with the bad service, it left us with a bad taste in our mouths.
The bellmen were really helpful and friendly and we were glad to start and end our stay with really positive interactions with them. They were great about helping us store our luggage, give directions, and got our car to us really quickly.
May 21, 2014
Rated 1.0 out of 5.0 by Paulna18 Housekeepers stole my boots!
We are 100% sure se forgot something in the room, one pair of boots, we realized that 5min. After we left the hotel. We called from the airport to ask but the conection failed. As soon as we arrived to our home we sent an email and call, they told us we didnt left anything and that they didnt have anything to do. That they checked the room and nothing Was there. We even told them were where they. Some one Was going to pick them for me but the person that cleaned the room obviously stole them. We are so disapointed of their answer and the way they treated us after we spend 9 days in the hotel. We will never recomend this hotel and come back. Hope you do something with your housekeepers!! After we checked out we went to the airport and then to home. The only place where they could be and where i close my luggage Was your hotel, I left them for sure!
May 21, 2014
Rated 4.0 out of 5.0 by AM2014 Good location and good amenities
Good location, close to the Subway. The hotel offers great amenities for the value. The room is quite spacious for New York City's standards and very comfortable. The only downside is that the whole building shakes when the subway passes. It has not prevented me from sleeping well however.
May 20, 2014
Rated 5.0 out of 5.0 comfortable bed
Sleep well, comfortable beds nice bathroom. close to subway shops and restaurants
May 16, 2014
Rated 5.0 out of 5.0 by chob Buen servicio y buena ubicacion
En general el hotel esta bien. Lo único es que esta ubicado muy cerca del metro y se escucha mucho ruido.
El personal bastante amable.
May 14, 2014
Rated 4.0 out of 5.0 by sixpak bellman was great thank him
it was a pleasent stay for my 1st time in new york
May 13, 2014
Rated 1.0 out of 5.0 by Business trip in Chile Prefer other locations
Outdated hotel, very noisy, quality of the rooms and beds is poor, is not clean. If you can, stay away from it.
May 13, 2014
Rated 4.0 out of 5.0 by ToddW22 Not Bad
Property was convenient and clean. Room was tiny (to be expected in NYC) but comfortable, TV was small, bathroom was small. The breakfast buffet was expensive. Friendly and helpful staff.
May 13, 2014
Rated 5.0 out of 5.0 by Gtp123 Service is excellent
Service is excellent. They go out of their way to make sure you're satisfied. However, I would recommend staying on the higher floors. On the lower levels you can hear the subway rumbling.
May 9, 2014
Rated 5.0 out of 5.0 by No Kimono A great home base for exploring downtown NYC
The Holiday Inn New York - Soho is a nice, clean, affordable hotel perfectly located to explore China Town, Little Italy, Soho, Greenwich Village, and the East Village - not to mention easily accessible by subway to the Guggenheim and Metropolitan Art Museums on the Upper East Side, the Cloisters on the Upper West and Yankee Stadium in the Bronx - all of which we did in less than three days! Be sure to ask the front desk about restaurant recommendations - they gave us great options for Little Italy and meal we're still savoring.
May 6, 2014
Rated 4.0 out of 5.0 by Frysa Good service
Nice staff. Room and bed was fine but quite a lot of noise from elevator/corridor.
Breakfast and restaurant was good. Didn't have to wait long for service.
The view from room was not nice as well as hotel surroundings.
May 6, 2014
Rated 5.0 out of 5.0 by Phendrie27 Love this hotel
Walking distance to Little Italy, Chinatown, the Village and two subway stops. Great hotel, been there more than once.
May 5, 2014
Rated 3.0 out of 5.0 by kboo1973 Not what I paid for.
Pre-paid for a King Room with a view and found out after I was checked in and in my room that I wasn't given that room type. I had to contact the Front Desk only to find out the room I paid for was unavailable and was offered a breakfast as compensation. When I pushed I found out that the price difference between the room I received and the room I paid for was $30 /night! After more pushing I got a refund. I was just very disappointed with the room I received, it wasn't what I paid for or what I was expecting. And very disappointed with the lack of transparency by the hotel and the Front Desk.
Otherwise the room was very clean, the rest of the staff seemed very friendly.
May 4, 2014
Rated 4.0 out of 5.0 by Ming60 Friendly staff. Clean, comfortable rooms
The hotel's location was great. Very accessible to all things hip in Soho and the Village. Beds were clean and crisp. Hotel staff very helpful and friendly. Would stay here again for sure.
May 1, 2014
Rated 5.0 out of 5.0 by Bonnet Great Staff and Nice Room
Staff is the selling point. They were always helpful and pleasant.
The bed was comfortable, the room was crowded with the two beds, but we managed. Another chair would have helped, the bathroom was roomy and well supplied,
Good location for our Brooklyn/Soho family wedding.
May 1, 2014
Rated 5.0 out of 5.0 by TZ912 Great Hotel, Excellent Staff
Loved this hotel and the staff was great. Location was very good for SOHO walking and subway access. Staff really came to my rescue during a tough time in the city. I will def stay here again! Subway noise was no issue on the 11th floor.
April 29, 2014
Rated 5.0 out of 5.0 by TZ912 SUPER Staff & Great Subway Access
Granted this is not the newest flashiest IHG property in NYC but I had a great stay here. Subway noise was not an issue on the 11th floor. Bed was comfortable, bathroom was fine and the staff were amazing. I had a HUGE crisis while there and they went out of their way to take care of things and help me get the information I needed. I was so impressed by the staff I changed my whole opinion of the slightly dated interior. Being able to get right on several major subway lines right outside was also nice. It is more in Chinatown than SOHO, but it's right on the border so it's just a couple of streets over from the main SOHO shopping scene. I will definitely be back!
April 29, 2014
Rated 5.0 out of 5.0 by Laine2 Great stay!
Loved the location. The staff took very good care of us from extra towels to shuttle service to airport.
April 27, 2014
Rated 5.0 out of 5.0 by LWME Everything you need to be comfortable
I only have good things to say about the Holiday Inn Soho. The hotel staff was friendly and helpful and responded to any requests promptly. The hotel was clean; the room had good light; the location was perfect with a cute French bistro down the street, Chinatown, Soho bars and restaurants, Little Italy all walkable, and subway nearby. Because of the central location, we were able to sightsee in the daytime, rest a bit in the afternoon at the hotel and then go out for the evening. It is only a $20 taxi ride to Manhattan so even if you are dressed up and want to take a car back from Lincoln Centre, no biggie. I loved every minute.
April 24, 2014
Rated 5.0 out of 5.0 by Michigan Guy Nice stay for NYU visit
Stayed for 2 nights for daughter's visit to NYU campus. Arrived before noon, and bags held until we checked in later in the evening. Was recognized as Platinum member and provided goodie bag. Good location for subway access, only 1 block away. No issues with stay or room.
April 22, 2014
Rated 2.0 out of 5.0 by txbsnsstrvl Rooms did not meet expectations
Received rooms on smoking floors. Bed sheets and pillows are old and not clean enough.
April 22, 2014
Rated 5.0 out of 5.0 by Celticfc overall experience
this was our third stay and as usual we found the location very handy. The staff very helpful with Lisa on the front staff particularly good
April 16, 2014
Rated 5.0 out of 5.0 by Rick and Linda Brava Marinella!
Our sincere thanks to Marinella and her staff for a wonderful stay in New York. Her generosity of spirit shows in how gracious her front desk staff is and in the friendly and efficient service provided by the bell staff. We look forward to staying at the HI-Soho whenever we visit our daughter at NYU.
April 15, 2014
Rated 4.0 out of 5.0 by KenW1111 Great service
Staff was excellent, great location to visit the city
April 14, 2014
Rated 4.0 out of 5.0 by steinmorten overall good hotel in good location
everything i try at this hotel worked fine, good staff assisting with anything needed, and the price is nice at this area of new york
April 12, 2014
Rated 5.0 out of 5.0 by HOOKED ON IHGrewards CLUB The Staff/Location make this hotel a great choice!
"EXCELLENT STAFF". Very helpful from the time we pulled up to the front doors. Very efficient at helping us get our belongings to room. At time of booking, we chose to add the parking to our pkg. since we had planned on walking everywhere, even to Times Square...although after spending the day there....the cab was well needed to get back to room! We did not see our vehicle until the end of visit(which they accommodated us with a 2 hr late check out!) when we called for it 30 min in advance & the staff notified us in a timely manner when it was at the front doors. We stayed on 14th floor(city view)-nice room, very clean. I had read about the subway running under hotel & was concerned about noise, but after staying here, I will say that, in my opinion, noise from subway is not a problem at this hotel, as the reservationist had confirmed...not even on lower levels of hotel. This hotel was great all round, no concerns whatsoever.....enjoyed every minute of our stay here in the "HEART OF SOHO"
April 10, 2014
Rated 4.0 out of 5.0 Staff provided grat service, Clean and efficent
I was there with my daughter for her college orientation and we were able to get easily and conveniently. The staff was patient and thorough.
April 9, 2014
Rated 4.0 out of 5.0 by 55eng good location
location good to subway system and lower Manhattan, close to chinatown for good food and shopping
April 8, 2014
Rated 4.0 out of 5.0 by noreaster Great Location and Staff
The Holiday Inn SOHO is walking distance to many downtown or midtown attractions. It's also located one block from the subway, so getting around NYC is easy.
April 7, 2014