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Rated 4.6 out of 5 by 225 reviewers.
Rated 5.0 out of 5.0 by Excellent Location This hotel was priced right and centrally located for all NYC attractions. Staff was great with directions and advice. July 23, 2014
Rated 5.0 out of 5.0 by great breakfast and great service Will recommend this hotel to all my friends and other travelers. July 22, 2014
Rated 5.0 out of 5.0 by Breakfast - Better than expected Free breakfast is better than expected; Free internet is excellent; lots of plugs in the room, excellent!! Great location!! easy checking in July 21, 2014
Rated 5.0 out of 5.0 by Great Location and Service Very close to Pen Station and Madison Square Garden, within walking distance, which was great as I flew into JFK, took the Airtrain and Long Island Railway into Pen Station, and was able to walk to the Hotel in 10 minutes. Breakfast was delicious, it can get crowed in the morning if you are not an early riser. It's location is perfect for any form of travel, be it business, visiting attractions, its maybe a 15 minute walk up Broadway street to Times Square, and the Theater District, so you don't have to use the subway if you don't want to, we walked a few times and also took the subway as there is a station around the corner from the hotel as well. July 21, 2014
Rated 5.0 out of 5.0 by NYC Family Trip This hotel was at a great location- walking distance from Times Square, the Theater district, Macy's and Empire State bldg but far enough away to get away from the crowds. The room had two double beds and was spacious by NYC standards. The noises from the NYC streets were pretty well muffled once in the hotel and did not disturb our sleep. The free breakfast buffet was a great way to start our day--great variety and plenty of food available. The free wifi was awesome. The hotel also had a small fitness center in the basement (not a fan of its location) that was minimalist but did the trick. My daughters and I felt completely safe in the hotel given that the front desk was right next to the entrance and given how few rooms there were on each floor. I would definitely book at this hotel again the next time I'm in NYC. July 21, 2014
Rated 5.0 out of 5.0 by Great service Good hotel! I recommended this hotel for visiting NYC. July 20, 2014
Rated 1.0 out of 5.0 by Not as promised; disappointing My daughter and I stayed here for a whirlwind NYC trip of Broadway shows and sightseeing. From looking at all the other reviews, I was encouraged. We were sorely disappointed. I reserved TWO beds, and we got one king bed. For 2 days I tried to get two beds. They kept saying "maybe tomorrow". On the 3rd morning I checked again and this time I was told 'we will have to charge you $50 more a night for two beds'. I was NOT told that at check in or the other times I asked for two beds. We were stuck. I am pretty sure our room was NEVER vacuumed. I purposely left a piece of small, white paper on the carpet and after 4 days it was still there. My bare feet were full of long, black hair and dust #my hair is blonde as is my daughter's#. I'm a priority card holder and other HI's have treated me well. This one is a huge disappointment. I would never stay here again. July 18, 2014
Rated 5.0 out of 5.0 by One of the best I stayed in In the past month, I have stayed in three separate IHG properties, this was by far superior to the others. Congratulations to the entire staff! July 16, 2014
Rated 5.0 out of 5.0 by HIE Short Stay The stay was comfortable. I felt the staff was helpful. The room was clean. July 15, 2014
Rated 5.0 out of 5.0 by Convenient My family and I were pleased with our choice of this location. It was convenient for our plans and we all were comfortable with the amenities provided. We were impressed by the friendly staff at check-in time. July 15, 2014
Rated 5.0 out of 5.0 by great location, great room, great stay On a girls weekend with my Mom and sister we stayed at this great property. We arrived at the hotel around lunchtime, and while our room was not ready Omar and his staff started our visit with great customer service. Omar not only offered to store our luggage so we could sight see, but also called us once the room was ready for our check-in. Since we had mentioned when booking the room that we were in town for my Mom's birthday, we arrived in the room to a great birthday card for our Mom and treats for us from the staff. We stayed in a deluxe suite on the 2nd floor. We were worried about street noise, but rarely heard any. The benefit of being on the 2nd floor was that we didn't have to take the elevator to our room, but could easily access it via the stairs. The deluxe suite offered more room than a standard NYC hotel, which was nice when 3 adult women were trying to get ready for the day (or dinner). The staff was helpful with dinner and sightseeing recommendations. The hotel is located close to many of the major subway lines, making the city very accessible. We will be back for our next NYC visit. July 13, 2014
Rated 5.0 out of 5.0 by Needed a place to stay The hotel and room were great. I live in the city but my apartment was out of commission so I needed to quickly book a room. Availability was an option. The only thing that I wasn't overly excited about was the breakfast. I wish they had more options for non-meat eaters. July 13, 2014
Rated 5.0 out of 5.0 by Gladly recommend! Great location, very clean, great breakfast, very helpful and friendly staff! July 3, 2014
Rated 5.0 out of 5.0 by Great value, especially for Midtown! This is one of the smallest floorplans of any hotel I've ever been in (only eight rooms per floor), but don't let the size fool you: this place has everything I've come to expect from Holiday Inn Express in a fantastic location, with great views, all at an unbelievable price for the area! July 2, 2014
Rated 4.0 out of 5.0 by Staff friendly, knowledgeable and helpful. We enjoyed our stay at this hotel. The location was perfect as it allowed us to walk almost everywhere we wanted to go. I thought it was a little pricey but rates seem to change daily so I recommend exploring some options when picking a date if possible. June 27, 2014
Rated 5.0 out of 5.0 by very friendly staff If you are staying in Mid-town Manhattan this is a great hotel. Good value and comfortable beds. The staff is very helpful and friendly. June 26, 2014
Rated 5.0 out of 5.0 by Comfortable room and great service Everything in the room was pleasing to the eye, and comfortable for the body. The responsiveness of the hotel staff, all the hotel staff from front desk to maintenance and housing keeping, was fantastic. June 25, 2014
Rated 5.0 out of 5.0 by Girls weekend We have never stayed a night in NYC, I am so glad I chose this place . We went to a broadway show and to a show at Madison square garden and both are within good walking distance. The entire property is clean and perfect for a night stay! Staff was courteous and we had no problems. Would recommend this property to anyone :) June 25, 2014
Rated 5.0 out of 5.0 by REALLY NICE HOTEL Really nice, clean hotel, great location. Very quiet but right in the center of everything. Just round the corner from Herald Square, Macy's & the Empire State Building. Subway very close & lots of restaurants & bars to choose from. Very nice breakfast room. Stayed 3 nights and enjoyed it very much. Highly recommended. June 24, 2014
Rated 4.0 out of 5.0 by Nice new hotel but prefer other locations I would like to suggest that the vacuums used for cleaning the rooms be checked and cleaned frequently. Upright vacuums with the type of cloth bag that is used only put dust back into the air as well as leaves a "dirty sock" smell in the rooms after the vacuum is used due to holding all of the dust and odor in the bag. It would be a much better choice to go to a type of vacuum that is bagless like a Dyson. I have very bad allergies as do millions of other people and I wish that the service and hospitality industry would take allergies more serious as it can be a very serious health concern. Also, the elevators were tied up everyday by housekeeping and maintenance staff making it frustrating when you have a room on the 14th floor. June 24, 2014
Rated 5.0 out of 5.0 by Affordable New York Expect reasonable, pay reasonable, get surprisingly satisfying services. A compact, secure and guest-oriented hotel near where most people want to be in New York. Friendly to English-speaking and foreigners, the multi cultural staff appears to be really interested in helping and making everyone as comfortable as possible. June 23, 2014
Rated 4.0 out of 5.0 by Comfortable Big enough rooms for our family, Breakfast was sufficient and receptionist was very helpful. June 19, 2014
Rated 5.0 out of 5.0 by Accommodating Property with Top Notch Staff I'm usually not much of a review writer however, I couldn't pass up the opportunity to let potential future guest in on this jewel. This is a fairly new property in a great location and is convenient to the subway. The entire staff was very helpful especially Loren and Brian. It was our families first time to New York City so, I had a lot of questions. They were both extremely patient and helpful form the reservation stage all the way through to check out. We hope to return to the city for a northeast cruise sometime in the near future and will certainly do our best to stay here again. Great job HEI Heralds Square. Thanks for a wonderful week. June 19, 2014
Rated 5.0 out of 5.0 by Centrally Located for Business Meetings Great friendly staff, clean and comfortable rooms. Internet worked well and many televsion stations to choose from. June 16, 2014
Rated 5.0 out of 5.0 by Another great IHG hotel Pleasant stay at this hotel. Simple, clean, relaxing on a perfect location..awesome!! June 13, 2014
Rated 5.0 out of 5.0 by Convenient location. Staff is very helpful.They go out of their way to insure you enjoy your stay. The room was very clean and quiet. Bed was very comfortable. June 11, 2014
Rated 5.0 out of 5.0 by Location Excellent location Central to all key venues very friendly staff June 10, 2014
Rated 5.0 out of 5.0 by Definitely recommend Wonderful staff, couldn't have been more helpful. Free breakfast was fantastic, great way to start the sight-seeing day for my family of 8. We would definitely stay here again. June 5, 2014
Rated 5.0 out of 5.0 by Great Location and Great Hospitality I stayed here during the memorial day weekend this year for 3 nights. All the staff is very helpful and they do a great customer service with a smile. Breakfast is too good. The breakfast and kitchen staff were great. Room was very clean and housekeeping did a wonderful job everyday. Brian the front office manager is a great team leader and made our stay pleasant. I know this is the place I want to stay for my next visit to New York. Thank you to the team of Holiday Inn Express Herald Square. June 2, 2014
Rated 5.0 out of 5.0 by Great time in NYC, Thanks! We had a great time. Your staff is fantastic. We had a great time and we loved our stay. Thank you so much. June 1, 2014
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