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Rated 4.5 out of 5 by 391 reviewers.
Rated 5.0 out of 5.0 by LO MEJOR: EL PERSONAL El personal es lo mejor de este hotel, siempre muy amable dispuesto a atender, desde las personas de recepción,hasta cocina y limpieza, EXCELENTE PERSONAL. April 30, 2015
Rated 5.0 out of 5.0 by Soggiorno presso Holiday Inn Express Times Square All Perfect! The stay was ok , the room very nice and the people very kind. April 30, 2015
Rated 4.0 out of 5.0 by Amazing Staff - loved Edes You have some of the best staff. When we checked in we were waiting in line - not a big deal but there was only 1 person so I thought it could take some time. All of a sudden Edes walked up, with her coat on, and started to check us in. She got us into a room with double beds, attended to our every request, was very kind/sweet - I really liked her. We asked about restaurant recommendations and she suggested we ask the other attendant since because he knew all of the good places. When we finished checking in and went to the elevator she went out the door. She was on her way home and stopped to help us!! AMAZING! We later came down and received an excellent restaurant recommendation where I had superb service as well. Overall it was one of the best nights ever! Only downside was at night there was some loud thumping (music) and at 2am it got even louder. Edes told me the next day I could have called and they could request the music be turned down. Had I stayed another night I would've. When I come back, I will. Wonderful staff! April 30, 2015
Rated 5.0 out of 5.0 by Excellent value, great location Since I had not been to NYC for over 30 years, I did a lot of research before deciding on this hotel and was not disappointed. Staff was very courteous and helpful. The rooms were nicely equipped and clean. The bed was very comfortable. Several reviews complained about the slow elevators, but I never encountered a problem. The only thing that I would have liked in the room was a mini-fridge. The free Wi-Fi was a bonus since most NYC hotels charge extra and the free breakfast was another plus. The location is great. It is not located directly in Times Square, but is within walking distance. Also close to Macy's, the Empire State Building and the Theater District. A cab was easily hailed around the corner on 5th Avenue. I would definitely stay here again. April 29, 2015
Rated 4.0 out of 5.0 by Great location and value As with all HIE this property was easy to book, easy to check-in and the rooms were comfortable. The staff is excellent. April 29, 2015
Rated 3.0 out of 5.0 by Good situation Good situation in New-York. Bed not realy comfortable, and place noisy. Good breakfast. Staff profesionnal in their job, but not relevant for advices out of their jobs. April 29, 2015
Rated 1.0 out of 5.0 by Poor experience at this hotel My first evening in the hotel. The staff accidentally assigned my room to another group of guests. Around midnight these guests entered my room. When I reported the incident to the staff they made a new set of keys for me and gave the other hotel guests a new room. Other than that, it did not seem to be an issue of concern to the hotel staff. In reality, this is a huge issue for both security and privacy. I found the staff's response very disappointing. April 27, 2015
Rated 4.0 out of 5.0 by Lovely people The manager or the desk people were just lovely - very helpful and friendly April 27, 2015
  • 2015-05-04T12:01:35.847-05:00
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