Rated 4.6 out of 5 by 208
Rated 5.0 out of 5.0 by suz48 Great stay
We had a wonderful stay at this hotel. The front desk staff were very efficient and friendly and were able to help us with any questions we had. They also helped book our shuttle to the airport. The rooms were very modern and clean. Sure there was a little street noise, however you are in New York and it was a weekend. Places close to the hotel to eat were reasonably priced and had good food. Close to a lot of attractions, shopping, etc. I would definately stay here again . All the staff throughout the hotel were friendly as well. I like the fact you could sit in front of the hotel on the patio and eat, and watch the people go by. Very safe area, you can walk to anywhere from here.
August 20, 2014
Rated 5.0 out of 5.0 by Christine from Oz Excellent Hotel all round
Really enjoyed staying at the Holiday Inn Express Herald Square. Staff especially Yarrisa, Chris the maintenance engineer, the female receptionist with glasses on Sunday morning (27/7) and Melissa added to the comfort of my stay. Breakfast was great and plentiful.
There is only a minor criticism in that I noticed the shower recess and room were not cleaned everyday. Paper cups were not replaced so I had to get them from the breakfast room. Despite this, the overall service and comfort of this hotel were excellent.
I certainly would recommend this hotel to my friends and would stay here again.
August 20, 2014
Rated 3.0 out of 5.0 by Glendezza New York Hospitality
Great location for anyone driving into New York...you can get in and get out of Manhattan very easily. The hotel itself is in a great location but the rooms are a little tighter than normal, but it is New York.
The staff were cold and arrogant constantly speaking to me in a demeaning tone and actually made me feel like they weren't happy to assist me as a Platinum Member.
The only good thing I can say about the staff is a young gentleman at the front desk named Chris, I believe he worked the graveyard shift as he was there to help me at 5 in the morning. He is an upstanding young man and was the only worker who brought a smile to my face and made stay enjoyable. He should be a shinning example to his co-workers and should be recognized for his hard work, hospitality and inter-personal skills. Maybe he could give a work shop for the hooligans he has to work with.
My poor review for "staff and service" is no reflection of Chris, he would get 6 stars, but unfortunately he works in a hotel with unprofessional prima donna's.
August 19, 2014