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Rated 4.2 out of 5 by 532 reviewers.
Rated 5.0 out of 5.0 by great location great location and a great price. I will stay at this location again when I come back to nyc August 28, 2014
Rated 5.0 out of 5.0 Great Staff Would stay again when I'm back in the area. Everybody was friendly and willing to help. The place was kept clean. Highly recommend. August 28, 2014
Rated 3.0 out of 5.0 by Welcome to the expensive NYC hotel scene I realize that New York hotels are a special case. Space in NYC is at a premium. So many features that are standard elsewhere are non-existent here. And the price is twice as high! Examples: 1. This 30-story hotel has only THREE ice machines,each located about nine floors apart, and one of them was OUT OF ORDER. Needless to say, the others were empty. 2. At most HI Express hotels, you don't need ice, because the rooms have compact fridges - not here. 3. There are probably 180 rooms and a very small breakfast area, so not many people will be sitting. 4. The tub didn't drain, so you stood in six inches of dirty water while showering. 5. No soap in the dispenser in the ground floor restroom, despite people mentioning it. The staff was helpful but had to be reminded about my early check-in. They did compensate me with some points when I mentioned the above deficiencies, so thanks for that. August 27, 2014
Rated 4.0 out of 5.0 by Convenient and great staff This hotel is very convenient to the Broadway/Times Square area and the staff was great. Room is very comfortable and clean. The hotel was full when we were there, so the elevator waits were sometimes a little long and the breakfast area cramped. However, the hot breakfast was great and they were keeping it well stocked. August 27, 2014
Rated 4.0 out of 5.0 by Proximity to Times Square and Theaters Nice hotel and very friendly and helpuf staff. The breakfast was very good with lots of choices and the coffee was fresh and good throughout the day. Though it was only one night we stayed in this property, the staff was very attentive to even knowing our names. All the front desk and kitchen personnel were very helpful. Only shortcoming was that we did not have fridge/mircrowave in the room and we had to go to kitchen to heat up our milk in the night. August 27, 2014
Rated 4.0 out of 5.0 by Good Stay at Holiday Inn Express Times Square Enjoyed our stay , breakfast good. room clean, restroom clean , aircon very cold. bed good. Overall I would rate the hotel Good. Location and Service excellent. walking distance to Port Authority, Theater, Happy !!! August 26, 2014
Rated 5.0 out of 5.0 by ATENCION EXCELENTE ELEVADORES DEL HOTEL INSUFICIENTE PAA LA CAPACIDAD DEL MISMO AREA DEL DESAYUNO INCOMODA INSUFICIENTE PARA LA CAPACIDAD DEL HOTEL August 26, 2014
Rated 5.0 out of 5.0 by Great staff whose goal is top notch service I am a road warrior and I booked two rooms on points last week. Since it was a busy time and they were fully booked, the type of rooms that I wanted were not available. Julie (remember the name) went out of her way to get us rooms together and satisfy our needs. When we arrived the street was in chaos because they were filming a movie (very unfriendly people, actors, crew, and help) and they did not want to even let us stop to unload. My wife has a disability with a placard but that meant nothing to them. One of the hotel staff came out immediately and took charge standing mid-street to stop traffic and let us pull over to unload. He helped with the luggage and once inside Julie took over meeting our every need and allowed us to check in early. Check out was just as great. We had to valet our car ($55.00 ouch: but it was cheaper than all other hotels in Times Square) and Julie and her supervisor worked with us to get us some extra time. JULIE TOOK A VERY PERSONAL INTEREST IN OUR STAY AND OUR COMFORT. The rooms were a little tight but larger than other NY City hotels we have stayed at. This is what excellent hotel staff is supposed to look like and that coming from a 25 year veteran of the road wars. Only reason for the 4 star instead of all 5 star was the room size which was still adequate and in New York City value is not an oft used word.. August 26, 2014
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