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Rated 4.2 out of 5 by 528 reviewers.
Rated 4.0 out of 5.0 by Proximity to Times Square and Theaters Nice hotel and very friendly and helpuf staff. The breakfast was very good with lots of choices and the coffee was fresh and good throughout the day. Though it was only one night we stayed in this property, the staff was very attentive to even knowing our names. All the front desk and kitchen personnel were very helpful. Only shortcoming was that we did not have fridge/mircrowave in the room and we had to go to kitchen to heat up our milk in the night. August 27, 2014
Rated 4.0 out of 5.0 by Good Stay at Holiday Inn Express Times Square Enjoyed our stay , breakfast good. room clean, restroom clean , aircon very cold. bed good. Overall I would rate the hotel Good. Location and Service excellent. walking distance to Port Authority, Theater, Happy !!! August 26, 2014
Rated 5.0 out of 5.0 by ATENCION EXCELENTE ELEVADORES DEL HOTEL INSUFICIENTE PAA LA CAPACIDAD DEL MISMO AREA DEL DESAYUNO INCOMODA INSUFICIENTE PARA LA CAPACIDAD DEL HOTEL August 26, 2014
Rated 5.0 out of 5.0 by Great staff whose goal is top notch service I am a road warrior and I booked two rooms on points last week. Since it was a busy time and they were fully booked, the type of rooms that I wanted were not available. Julie (remember the name) went out of her way to get us rooms together and satisfy our needs. When we arrived the street was in chaos because they were filming a movie (very unfriendly people, actors, crew, and help) and they did not want to even let us stop to unload. My wife has a disability with a placard but that meant nothing to them. One of the hotel staff came out immediately and took charge standing mid-street to stop traffic and let us pull over to unload. He helped with the luggage and once inside Julie took over meeting our every need and allowed us to check in early. Check out was just as great. We had to valet our car ($55.00 ouch: but it was cheaper than all other hotels in Times Square) and Julie and her supervisor worked with us to get us some extra time. JULIE TOOK A VERY PERSONAL INTEREST IN OUR STAY AND OUR COMFORT. The rooms were a little tight but larger than other NY City hotels we have stayed at. This is what excellent hotel staff is supposed to look like and that coming from a 25 year veteran of the road wars. Only reason for the 4 star instead of all 5 star was the room size which was still adequate and in New York City value is not an oft used word.. August 26, 2014
Rated 5.0 out of 5.0 by Great stay in NYC I was in NYC on a three day business trip and enjoyed my stay at the Holiday Inn Express. All of the staff, from the front desk down were extremely helpful and courteous. The breakfast staff did an excellent job ensuring that there was never a lack of food and there were a lot of people coming down for breakfast. I will stay at this hotel again as it's in a convenient location and the staff makes you feel at home August 26, 2014
Rated 5.0 out of 5.0 by A perfect girls trip getaway! I loved the location of the hotel. No matter what direction you decided to go there was something to do. The location was in the center of it all! The staff members, all of them were so friendly and helpful to my friends and I, they did everything that they could and went above and beyond to fulfill our requests to make our stay perfect. The rooms were reasonably sized, they had everything that we needed (although a fridge would have been nice lol) The rooms were cleaned, they didn't smell, and the beds were super comfortable. The maid was great at following our requests in the morning for our room and they were patient and kind if we were still getting ready when she came around in the morning. The city view of the room was spectacular. I could not get enough of it and I sure do miss it! Check in and check out was quick and efficient. Overall my stay and expectations were exceeded! I recommend this hotel to anyone looking for a place to stay in New York! :) August 26, 2014
Rated 4.0 out of 5.0 by Great location, great service Nice to have breakfast included with the room. Decaf coffee was terrible though. Teresa was very helpful at finding people places to sit in the crowded breakfast area. Concierge was very helpful. Front desk staff very efficient and helpful. Request a low floor as the elevator is very slow. August 25, 2014
Rated 5.0 out of 5.0 by great hotel in NYC my family and I love going to NYC for a night or two. For the last two years we only stay at holiday inn hotels. the staff is friendly and helpful and the rooms allow us comfort from our long days of shopping eating and shows August 22, 2014
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