Rated 4.2 out of 5 by 727
Rated 5.0 out of 5.0 by icheckeyes Great Hotel in great city
From the time we walked in the front door my expectations were elevated to the highest levels. The staff was great, the lobby was clean and inviting, and the room was excellent.
March 26, 2015
Rated 4.0 out of 5.0 by boydda 4 day sightseeing
a convenient centre for sightseeing trips around New York. Hotel is just fine for value.
March 26, 2015
Rated 5.0 out of 5.0 by Brunoim Great Holiday inn
Great Location, Friendly staff, small room but it is NY
March 25, 2015
Rated 5.0 out of 5.0 by sam105 Great Experience
Room was larger than the other hotels I have stayed at in NYC. A little farther off 8th Ave, so also a little quieter. I would recommend this hotel and would stay here again when visiting NYC.
March 24, 2015
Rated 5.0 out of 5.0 by Audition's Mom Staff
I would like to thank all the staff of the Holiday Inn Times Square, NY for their excellent customer service and courtesy. From the Front Desk to the House Keeping, everyone was respectful, friendly and courteous. But there is one person that made it all special, Ivet. I saw Ivet every morning when we went to have breakfast and she was always with a huge smile greeting us and all the other guests. She was extremely helpful, even giving us directions on how to get to our destination and getting us a map. The next day she would remember us and asked how did my son's audition go. She made us feel truly as guests and NOT like another number. We even hugged her when we left! A very special woman working for Holiday Inn Express, Ivet. It is special people like Ivet that makes the difference and makes us want to go back.
March 18, 2015
Rated 5.0 out of 5.0 by hotelguest38343 good hotel, and great management
After an initial bad experience with some ground transportation booked through the hotel, management reacted quickly and made the situation right. Thank you for being on top of it and proving great follow-up customer service!
March 17, 2015
Rated 2.0 out of 5.0 by luis630 Holiday Inn Times Square
Overall experience was excellent. The rooms were clean, up to date furnishings and good food variety during breakfast. I appreciated the option the front-desk gave for my group to check-in 3 hours prior scheduled time. The one hitch to the experience was that the bellhop damaged my luggage as I stored it while touring the city. I confronted the bellhop but simply denied any damages and responsibility for the luggage.
March 14, 2015
Rated 5.0 out of 5.0 by Miss Maria G Fantastic free breakfast and cleanliness
Arrived during a blizzard. Floor in lobby was continually cleaned of snow and salt. Breakfast was not a "free-type" breakfast. Employees were attentive and concerned with guests' needs.
I will stay here again and again. Value is 2nd to none.
March 11, 2015