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Rated 4.2 out of 5 by 644 reviewers.
Rated 5.0 out of 5.0 by I always feel welcome when I stay here! My company has a sales office near Times Square, so I spend several weeks a year in the city and I always enjoy staying at HI Express. The staff is great and they make sure I have everything I need. The hotel location is within walking distance of some good restaurants as well as Times Square. December 13, 2014
Rated 4.0 out of 5.0 by Great location, but overpriced for what we received. This hotel has a location for sightseeing and is clean and the staff was friendly and they also had a great breakfast. There were a couple of issues that made our stay not so great. If you stay on a weekday the jack hammering starts at 7AM, which was annoying. There are only two elevators in the hotel and if you come and go in the morning or evening when everyone else is, be prepared to wait a long long time. We had to keep taking the stairs but when we got ready to check out, every time the elevator would stop it was full so we ended up having to take the stairs with all of our luggage which was two trips. The rooms are extremely small. We had three people and that room was the size for one. December 12, 2014
Rated 4.0 out of 5.0 by Terrific and friendly staff! Overall the staff made the atmosphere terrific and over shadowed the little things that could be improved. December 12, 2014
Rated 4.0 out of 5.0 by Fair The room was way to small with poor lighting. If a person had claustrophobia this hotel is not for you. December 8, 2014
Rated 5.0 out of 5.0 by Very Comfortable and friendly hotel Loved this hotel it was so friendly and comfortable. The breakfast was lovely with a great choice. A nice start to a busy day walking in NY. It was always a pleasure to walk back in and the staff would always greet you. The room was plenty big enough and very clean. King size bed was so comfortable and warm. Was on the 17th floor and never found the lifts to be a problem. I am unable to fault my stay in any way and would not hesitate to book again. December 8, 2014
Rated 5.0 out of 5.0 by Highly Recommended Upon reaching the Holiday Inn Express New York City Times Square the first thing of note is the clean, fresh appearance of the outside of the building - and once greeted by the friendly and efficient staff this is continued throughout the hotel. Offering exceptional value for money based on its location, the internet speed is good enough to work online with no interruption from your bedroom and its location makes it an excellent choice to see all the tourist favorites at anytime of the day and night. The rooms are of a reasonable size, furnished with TV, desk, wardrobe and a very comfortable, clean bed. This hotel will be my first choice when returning to New York City. December 8, 2014
Rated 4.0 out of 5.0 by Excelente experiencia Llevo 3 años consecutivos hospedandome en este hotel y la verdad no tengo queja alguna... es un hotel sencillo pero comodo, con una excelente ubicación y un personal super atento y amable siempre dispuesto a ofrecer ayuda con una sonrisa en el rostro, desde las señoras de limpieza, el personal de desayuno, hasta el personal de la recepción, del cual destaco la labor de la señorita July, quien es un SOL realmente... el desayuno es muy básico pero suficientemente bueno para comenzar el dia y salir a caminar la ciudad... realmente es un hotel sencillo pero con todas las comodidades necesarias que uno busca al viajar a New York. December 7, 2014
Rated 5.0 out of 5.0 by great staff and location a great stay. breakfast was good, room very nice , great location. December 6, 2014
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