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Rated 4.2 out of 5 by 675 reviewers.
Rated 3.0 out of 5.0 by Good Location & Comfortable Bed The pros: Location - near important landmarks. Good local eateries around the corner. The bed was very comfortable and heating system worked well. The cons: sink drainage was broken (water clogged all times). The rooms were small and crowded, not the best layout and the breakfast variety is ok, but the same is served every morning. Finally, the staff met their job requirements but would not go the extra mile to provide outstanding service. During check in, employees tended to discuss their personal issues in front of guests and make facial remarks that appeared inappropriate. I would suggest that employees, especially front desk, engage visitors in friendly conversation, such as: "What brings you to NYC? Is this your first time? Would you like dining recommendations/ etc. One night I called the front asking to purchase water, I was referred to go to hotel next door. January 22, 2015
Rated 3.0 out of 5.0 by ELEVATOR DIDN'T WORK FOR 3 DAYS ONLY ONE ELEVATOR IS TOTALLY UNACCEPTABLE BUT THE STAFF WAS NICE, FOOD WAS GOOD. January 17, 2015
Rated 2.0 out of 5.0 by NON-WORKING ELEVATORS There are only 2 elevators and one didn't work for 3 days which is entirely unacceptable. January 15, 2015
Rated 5.0 out of 5.0 by CLEAN Comfortable room for a great price-great location We were pleasantly surprised! The room was small - but to be expected as we read that on other reviews. But it is more important that the room is CLEAN! You are not in NYC to spend time in your room. The breakfast was a plus but the room that it is held in really too small....but the staff could not have been more friendly or helpful. We have recommended the location to others and plan to use it again!! January 14, 2015
Rated 5.0 out of 5.0 by Good value Guest rooms are 200 sq ft and plenty large for NYC, bath had good lights and exhaust fan, room temp thermostatically controlled, bed was great, staff is fantastic and and courteous. Would have been nice to have a small fridge in the room. Lobby is clean but the couch and easy chair are in desperate need of replacement. Highly recommended. Good wi-fi and free T-base 10 wired internet. January 11, 2015
Rated 5.0 out of 5.0 by Tenn Traveler The girl checking me in was a very nice. I wish I remembered her name. She upgraded my room and answered my question on local food places, etc. I usually have a great stay with this location. The towels and bathroom items could be better. Also, I think a small offering of snacks and personal items to buy would help. I am hoping you upgrade the mattress soon as that was ok, but not as good as some of the other H.E. I have stayed in January 9, 2015
Rated 5.0 out of 5.0 by Time Square Was great visit for my family and myself. The hotel was well located but finding parking was not very easy but then again it is New York City. January 8, 2015
Rated 5.0 out of 5.0 by Excellent Staff! We had an amazing time in NYC! Your staff was always kind and helpful. The nighttime clerk was always so cheerful and friendly. The breakfast staff worked so hard to keep the area stocked. Thank You! January 7, 2015
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