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Rated 4.2 out of 5 by 931 reviewers.
Rated 4.0 out of 5.0 by Good location but small rooms The hotel has a great location but the rooms are very small and the choice of breakfast can be improved. friendly staff. October 12, 2015
Rated 4.0 out of 5.0 by A week in NYC Hotel was in an excellent location, easy walk to Penn Station and Times Square. We checked in at 1am on our first night and the front desk staff were so welcoming and helpful in getting us checked in as soon as possible. We initially experienced some issues with our air conditioning but someone from maintenance came straight up and fixed it for us (new batteries). Room was small but enough space seeing we only slept in it. Lifts worked well seeing that there is only 2 and over 30 floors (wait for only 1-3 minutes). We only used the complimentary breakfast once or twice during the stay but there was a range of food however could we quite busy. Had some difficulty with booking services through the concierge desk but was easy enough to find bus tours on the street and book Broadway tickets online. Would stay here again based on location October 10, 2015
Rated 5.0 out of 5.0 by Great Hotel I enjoyed my stay at Holiday Inn express time square. The staff was great and the room was very comfortable. October 9, 2015
Rated 4.0 out of 5.0 by Pleasantly Surprised Arrived early evening. Check in was pleasant. 2 small elevators, serves 35 floors, and 6 rooms per floor. Quite busy at breakfast hours, and check out time. If needing to get luggage downstairs, plan on waiting for an elevator. Husband and I had to go separately, and I waited for 15 minutes to SQUEEZE in with luggage. Rooms are quite small in comparison to other HIExpress we've stayed in. Stayed on back side of hotel, so it was much quieter. The concierge desk was extremely helpful. Arranged our transportation from Newark to the hotel with meet and greet. It went smoothly. There is an Irish pub just down the street. Good food and drink. Yes, we would stay again. October 7, 2015
Rated 4.0 out of 5.0 by Comfortable bed and great service. Nice exterior, efficient check in. I forgot my Iphone charger at another hotel, the front desk lady lent me her own charger and did not want me to leave $10 deposit. It was so helpful. I really appreciate that. But The breakfast was too simple. October 7, 2015
Rated 4.0 out of 5.0 by Ok Long wait for elevators and breakfast, not enough seating at breakfast. Room thermostat was set to run AC at 65 degrees when I entered. Seemed very wasteful. Nice enough room, decent breakfast. October 2, 2015
Rated 5.0 out of 5.0 by Excellent Value for Location Near Times Square Aside from the excellent value for this hotel's location near Times Square, the exceptional customer service provided by all hotel staff we met made our stay most enjoyable. October 1, 2015
Rated 4.0 out of 5.0 by The room is overpriced but so is everything else in NYC The stay was OK .............................................................. September 29, 2015
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