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Rated 4.2 out of 5 by 559 reviewers.
Rated 5.0 out of 5.0 by Great hotel! Great service! Great location! Four women on a 4 day trip to the city. We so thoroughly enjoyed ourselves during one of the hottest weeks of the year. The hotel staff was so friendly and helpful. They made sure we were enjoying our stay. Complimentary hot breakfast was amazing:) So much variety and a great way to start every day. Fresh cookies and cold lemonade were also available in the afternoon when we returned from our excursions. The cleaning staff even noticed that our sink was draining slow and sent maintenance to fix it. The room was beautiful and clean and yes, small, but we managed quite well. The location was excellent with close proximity to everything. Will definitely be back again and will recommend this hotel to everyone who is thinking of going to New York! July 21, 2013
Rated 5.0 out of 5.0 by Top of line service Great stay sums it up. Will be back and cannot wait. July 21, 2013
Rated 5.0 out of 5.0 by JUICY and desk staff were great Very good hotel. Well run. A little off the beaten path of Times Square, but close enough that it was good. Wanted to recognize the desk staff ... they professionally handled an early check in for me, which was much appreciated, and then on departure, I left my sports coat in the room, which was wonderfully handled by Juicy. Thanks for a great visit and for the extra help. July 20, 2013
Rated 2.0 out of 5.0 by 343 West 39th Street, New York Hotel This is a great hotel located at a convenient location to stay for those who visit New York city. Given the large number of guests stayong at this hotel, the staff is doing an excellent job in maintenance. With that many guests, it is difficuly for the hotel staff to give any consideration to priority club members. When compared to other Holiday Inn hotels, this hotel has extremely small rooms. But the rooms are comfortable to sleep as you will be in the room for only a few hours when you are on a vacation, especially in New Your city! Overall, my family and I enjoyed the stay at this location and I recommend this to all who visit New York city July 17, 2013
Rated 4.0 out of 5.0 by Comfortable room; poor wireless internet Great mid town location . Walk to all Times Square attractions. Clean comfortable room. Updated bathroom. Small, but hey its NYC. One complaint was wireless internet. Took 30 minutes for me to log onto my VPN for work. Otherwise, wireless internet was Ok, albeit a little slow. Had to use next door's fitness center. Not a huge inconvenience at all Staff was helpful, breakfast options very acceptable. Overall a positive experience, but they need to upgrade wireless internet to be business class. July 16, 2013
Rated 5.0 out of 5.0 by Convenient and Reasonably Priced Needed a hotel near the Javitts Convention Center. The location couldn't be beat. Staff was extremely courteous. Great value for the price. July 15, 2013
Rated 4.0 out of 5.0 by Great Breakfast and nice staff. This was our first time to New York and it was a vacation trip. Our room was small and it was not well cleaned(popcorn in the floor). I had already read multilpe online reviews about hotels there in NY and was not surprised about the size. The location was within walking distance to the theaters and times square. There was a "sketchy" club on the corner of 8th and 39th so we avoided that corner after the first night. We did have to ask for extra towels and wash cloths each evening. I would not buy tickets from the hotel because they mark it all up and don't offer the same packages that you can get elsewhere. We went to the boxoffice to get our theater tickets and I recommend you buy the hop on hop off bus tickets on the street or online to get a better deal. They also have the theater ticket "outlet" at times square to get discounted tickets but you have to wait in line and you get the best discounts closer to show times. All in all this was a good hotel. Everything is over priced in NY in my opinion. July 15, 2013
Rated 5.0 out of 5.0 by Very Pleased Our family of four, including two teenagers, really enjoyed our stay at this hotel. We arrived earlier than our check- in time, however since a room was available we were allowed to go up to our room. Although space was limited, our room was clean, comfortable and we were extremely pleased. We were able to begin our day with a hot breakfast and our children loved the cool lemonade in the lobby after a long day of walking in the city. The location of the hotel was great. We felt safe walking back to the hotel, even late at night and were always greeted with smiles from all hotel employees. All four of us really liked the hotel and would definitely recommend it to others visiting NYC. July 13, 2013
Rated 4.0 out of 5.0 by Fourth of July Stayed here after fireworks. Nice hotel for value. Rooms a little small but adequate. Elevators slow . Breakfast buffet very nice. Staff all very friendly and helpful July 12, 2013
Rated 5.0 out of 5.0 by Helpful staff and Comfortable bed I arrived in the morning without reservation, just to try my luck. The reception staff (sorry, I forgot her name) was very kind and patient. She explained the room conditions and rates in detail.To my surprise, I was able to check in right after instead of regulated 4:00pm. The room was very good with a king-size bed and the breakfast was pretty good. When I asked for additional quilts in the evening, they were delivered in a very short time. As for the location and convenience, there is no need to mention. In one word, if I would travel to NYC next time, there is high chance that I would still stay in Holiday Inn Express, Times Square. July 12, 2013
Rated 1.0 out of 5.0 by Too crowded for the facilities Good location, but 20 minute or more waits for elevator and a breakfast facility so crowded that people spill food on one another on their way through the crowd to a table, if they can find a table.. July 8, 2013
Rated 1.0 out of 5.0 by With all the choices in manhattan I will not stay there again. Although the staff was great, the physical layout of the hotel is ridiculous! We were "lucky" enough to have a room on the top (36) floor. With 2 elevators we often waited a long time for a simple exit. The room was small and if you come back to the hotel in the middle of the day your competing with the cleaning people for the two elevators. I don't know how they get their job done. The flow of traffic on the ground floor, with the elevators in the center makes for human traffic jams if there are more than three people. Breakfast was adequate, but just adequate. The location and the traffic flow is horrendous. Tables so close together that you couldn't move without disturbing others.. Again, the staff did a wonderful job assisting the guests, but they could only do so much. July 7, 2013
Rated 3.0 out of 5.0 by Value, Not Much More This property is not one of the better in the HIE chain. While serviceable, I found the tight spaces, waiting for the elevators, crowded lobby and overall intensity of the place nowhere near as enjoyable as other HIEs in which I've stayed. Could be entirely a New York thing where space is limited and expensive. That being said, and in spite of my loyalty to HIE, I am not sure I'd stay here again unless absolutely necessary. There are better hotel experiences to be had for similar or marginally higher rates - an additional $10 - $30 well worth spending. July 6, 2013
Rated 5.0 out of 5.0 by Close to times square Great location and excellent service. Everyone on staff was professional and courteous. Just a few blocks to times square. I walked there with my young daughter and felt totally safe. July 5, 2013
Rated 5.0 out of 5.0 by I would stay again This was very clean, staff great, and breakfast was great also. I was staying on business because other hotel was full and this was perfect. June 29, 2013
Rated 5.0 out of 5.0 by Staff and Service Excellent Great location, helpful, friendly staff, very clean and organized hotel. June 27, 2013
Rated 5.0 out of 5.0 Wonderful Experience My wife and I decided to celebrate our one year anniversary in NYC. I am thankful that we chose this hotel. The location was very convenient and the rates reasonable, The hotel staff was very friendly and helpful. The quality and selection provided for breakfast was very good. The room was quite comfortable as well. We will definitely stay here again and I would recommend this hotel to others. Thanks very much, Holiday Inn! June 27, 2013
Rated 4.0 out of 5.0 by Great Value - Excellent Staff What a great value and even better location. Staff was exceptional and took great care of my wife and I during our 4 day stay. The hotel concierge is a great assistant for those who are first time guests to the city. She made a recommendation for dinner and it was a home run. West 42nd has great food and better service. Other than the smaller than normal room size, the hotel is great. 35th floor has a great city view of the new freedom tower under construction. Was traveling for 3 weeks and room was cramped with the luggage. Will return. June 19, 2013
Rated 5.0 out of 5.0 by Great Location and Excellent Hotel Staff We just returned from our visit to NYC. We stayed at the Holiday Inn Express in Times Square and loved it. The location could not have been any better, walking distance to most everything and if you could not walk, the subways were close. The Front Desk Staff (especially Alex) was great. We were treated exceptionally well, given good directions by subway or walking, advice on where to eat, and always greeted with a friendly hello when returning to the hotel. When we return to NYC we will definitely stay there again. June 19, 2013
Rated 3.0 out of 5.0 by The breakfast The hotel need improve severas aspect , for example the breakfast is poor. The breakfast plase is small and not confortable June 17, 2013
Rated 4.0 out of 5.0 by Terrible Location but everything else is great The service and staff are excellent. This is not the best of locations however. It's a couple of blocks for Times Square and there are other choices closer to Times Square but they are more expensive. There's also not a lot of subway stations very close to it. Walking down the street to get there from Times Square at night is not the safest feeling but once you get there everything is great. If you stay here it's because of the lower price and excellent service. June 17, 2013
Rated 5.0 out of 5.0 by Customer service Everyone at the hotel, including front desk, breakfast servers and maintenance personnel were really helpful and efficient. We never saw anyone laying around, everyone was working and seemed to be on top of things. We were treated wonderfully, and I would recommend this hotel to anyone planning on going to NY. June 15, 2013
Rated 1.0 out of 5.0 by Disappointment Normally stay at a different HIE when in NYC, but it was booked. Definitely NOT on Times Square - had to walk through a rough district to get to Times Square. My daughter and I chose not to leave the hotel after 8pm. Most food at breakfast was gone by 8 am. Front desk would not get us a cab or shuttle to the airport, but had town cars available for substantially more and cash-only. Printer broken and had to use hotel next door to print boarding confirmations to get home. Additionally, found out when checking out that they had not recorded my Priority Club card that I presented when I checked in. On a positive note, hotel room was very clean with plenty of towels and soaps, conditioners, etc. Would have liked to be able to draw blinds for privacy and to be able to sleep without light shining into room. Although it was clean, I simply cannot recommend a nice hotel based on location and services. June 11, 2013
Rated 5.0 out of 5.0 by Perfect Hotel choice for us I brought my daughter to NYC for a mother daughter birthday trip. The Holiday Inn Express was perfect for us. We wanted a reasonably priced hotel in a good location that was clean and accomodating. We were a 10 minute walk to Times Square. The room was fresh and clean and very spacious for the price. The staff was most accomodating and helpful. The breakfast room was a bit crowded BUT a table always freed up just in time to provide us a seat.I would recommend the Holiday Inn Times Square ! June 11, 2013
Rated 4.0 out of 5.0 by Excellent Location Excellent location very close to tourist attraction. Very helpful front desk staff . June 10, 2013
Rated 4.0 out of 5.0 by Well run hotel Enjoyed our three night stay. Very clean hotel with staff as the big plus point. June 10, 2013
Rated 4.0 out of 5.0 by pleasant stay Great location! Great stuff ( especially Judy with concierge) ! Great beds! Room pretty ok size for NYC. Breakfast is good with variety of food offered. Overall very pleasant stay. June 1, 2013
Rated 3.0 out of 5.0 by There is almost no possibility to have breakfast Resepshenist warned us that we should get up early for breakfast because in the morning there are very crowded in the breakfas area. But it is difficult to imagine that at 8:30 am next day was so crowded that after 15 minutes in line, we havn't been able to have breakfast. So we had to go eat breakfast somewhere else. May 31, 2013
Rated 5.0 out of 5.0 by Hassle Free Stay Room was quite small but typical of New York. Loved the fact that they have assortments of breakfast items in the morning. The weather was dreary on the 4 days we were there, so it's nice to be able to just go downstairs and not to rush out in the rain for breakfast. The staff are very friendly and helpful. Highly recommende for those in a budget and wanted to stay close to the Garment and Theather district. May 31, 2013
Rated 5.0 out of 5.0 by Friendly When you arrive in NYC it's huge. The front desk staff gave us a fantastic welcome with a pleasant personal touch. Great location for a tourist. Thank you. May 29, 2013
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