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Rated 4.2 out of 5 by 644 reviewers.
Rated 4.0 out of 5.0 by Good value reasonable walking distance to theaters I was on the 17th floor so I was failly isolated from street noise. Bed was comfortable. There was very good sound isolation between rooms. The walk to the theaters was about 10 to 15 minutes at a swift pace, and about 10 minutes to Penn Station. The biggest negative is that there are only two elevators and they have to be shared with house keeping so the wait can be more than 10 minutes at peak periods. November 14, 2014
Rated 3.0 out of 5.0 by Nice room, poor customer service Room was clean and comfortable. Service left lots to be desired. We asked for directions and suggestions and got little to no help. Check out time is 11 am. At 10 am housekeeping was knocking on room doors telling people it was check out time and giving them a hard time when they reminded her checkout was 11 am. Charges to my card were messed up and when I called to get someone to try to help me straighten it out, I was given a run around and promised a return call which I never got. Going back to NYC this weekend and will definitely look for a different hotel to stay at. November 13, 2014
Rated 3.0 out of 5.0 good breakfast problem with beds and booking not resolved well. booked room for 3 people, called 3 times to confirm was booked into king with roll away, and stand by for double get to hotel, they never had cots or rollaways and told me my kid can sleep on the floor. November 13, 2014
Rated 5.0 out of 5.0 by Great Staff Overall, the stay was great. The staff was friendly, attentive, and helpful. Breakfast was also great, lots of good choices, although a bit crowded. November 13, 2014
Rated 5.0 out of 5.0 by Front Desk Staff The front desk staff was very carrying and wanted to ensure that you had everything you needed. The room was small but who cares, we were there to have fun in NYC, not stay in a hotel room! November 13, 2014
Rated 5.0 out of 5.0 by Great Location! This is a perfect place to stay if you want to see all the sights of Times Square. Also, just two blocks from a subway station, so you can get anywhere easily. The breakfast service was amazing - thank you Oscar! November 12, 2014
Rated 4.0 out of 5.0 by Pretty good overall experience Very clean, well presented hotel. Excellent position close to Times Square. Room very comfortable with large comfortable bed. Two problems were exterior noise and the very cramped, overcrowded breakfast room. November 10, 2014
Rated 5.0 out of 5.0 by great as always I love to come back to this hotel every time I'm in NYC. Location is very good and comfortable. Still have sometimes problem with the elevator which cause long waiting times especially in the morning. Hope they will solve it. Staff is great and helpful, especially Juicy. November 10, 2014
Rated 4.0 out of 5.0 by Great location - Awesome Staff I didn't know what an "Express" hotel was before I stayed here. It just means that it doesn't have full services. That doesn't matter on some trips. Anyway, the staff was awesome. The location is killer. I wish there was a fridge in the room, but other than that it was nice. I think this is a good, cheap accommodations in Times Square. November 9, 2014
Rated 5.0 out of 5.0 by Great spot. Incredible value! We booked our stay for Marathon weekend and still cannot believe we were able to get the price we did!. Room size comparable to most NYC hotels. Unexpectedly nice view from our room -City/Water/Empire State Building. Breakfast had great selection and breakfast staff employee was very nice. Only negative I have is that the there is only two elevators and they are not the fastest. Cleaning staff utilize the elevators too and unfortunately at times, monopolized them. All in All great stay, great location, great value. November 8, 2014
Rated 5.0 out of 5.0 by Hotel with Great Location for NYC Is a Holiday Inn express so offer basic accommodation with free breakfast November 8, 2014
Rated 5.0 out of 5.0 by Excellent Hotel with Caring Staff We had the pleasure of staying at this hotel last weekend. We loved the close proximity of the hotel to the Lincoln Tunnel. The hotel was in a quieter location but still within walking distance to the subway and Times Square. Front desk staff were friendly and tried to engage my shy children in conversation (they were successful). Breakfast was the highlight of this hotel. The staff were extremely friendly and assisting guests with questions and needs, even offering to assemble a tray for a guest who had her hands full. Selection was plentiful and rotated during our days at the hotel. This has become our go-to hotel for NYC. Thank you for a great time! November 7, 2014
Rated 5.0 out of 5.0 by Excellent staff, comfy beds We stayed here for the NYC marathon and were very well pleased. The rooms, although very small, were clean with comfortable mattresses and bedding. The breakfast was good, well replenished, and had lots of choices. Deshawn was great in helping with our reservations. Oscar and Theresa in the breakfast area were so cheerful and kept everything stocked. We would recommend this hotel. November 7, 2014
Rated 5.0 out of 5.0 by comfortable bed and clean room Staff was friendly and helpful. Room was clean and comfortable November 5, 2014
Rated 5.0 out of 5.0 by Very comfortable bed Thank you for an enjoyable stay. Nice location and comfortable bed. November 5, 2014
Rated 5.0 out of 5.0 by Great value for the location Great service, comfortable and quiet atmosphere. Loved the location November 4, 2014
Rated 4.0 out of 5.0 by good service good location small beds but good location and good people working there. November 4, 2014
Rated 5.0 out of 5.0 by Friendly staff, clean, great breakfast Located a couple blocks from Times Square, the room was clean and comfortable, staff was friendly and a great breakfast is offered in the morning. November 3, 2014
Rated 5.0 out of 5.0 by Great Value at a Great Location The staff couldn't be friendlier. Nothing phony about their sincerity. Breakfast was a very nice plus. Concierge (Judy) was very, very helpful. Sometimes tough to wait for elevator. Overall, I'd stay here again. November 3, 2014
Rated 5.0 out of 5.0 by Comfortable bed and beautiful view I enjoyed my stay at the Holiday Inn Express NYC Times Square. The room was very comfortable and I had a beautiful view of the city and the water. The room was very clean, did find a couple of candy wrappers in one of the draws. It was nice to have the lotion and hair care products in the bathroom. Would like to have had a small microwaive oven and fridge in the room but not that big of a deal. Loved having free access to the internet and great channels on the TV. The free coffee and tea and hot breakfast in the morning was an added plus. I brought my daughter with me and a few friends to celebrate her 21st bday (We booked two rooms). The girls went out to party and I relaxed in the room and love it. Plan to be back soon around the holidays October 28, 2014
Rated 5.0 out of 5.0 by Great hotel This is a lovely hotel with comfortable beds, rooms October 27, 2014
Rated 4.0 out of 5.0 by Emergency Stop I was placed at this hotel because another Holiday Inn Location "Overbooked" and found me a room at this facility. I must say, I wish I would have stayed at this hotel for both night I was in NYC. Its a good value in the city. October 27, 2014
Rated 4.0 out of 5.0 by Thanks Ms. Kenesha - A wonderful Manager I was a bit upset over some mix up with my reservation and what it was going to cost me; and the other guest relations people did not appear to know that this mattere. However the manager Kenesha made feel so much better I decided to stay an extra night at an even higher cost. Thanks to Holiday Inn for understanding what customer service is about and to Ms. Kenesha for being an angel. The hotel is quite pricey though... October 27, 2014
Rated 5.0 out of 5.0 by Excelente Servico UN excelente local, su ubicación, e instalaciones son muy buenas Solo el elevador que hay que esperar a veces por venir lleno es regular LAs habitaciones aon muy cómodas a pesar de ser pequeñas, todo funciono bien y el servicio del personal es excelente Lo recomendamos ampliamente October 26, 2014
Rated 5.0 out of 5.0 by Great Hotel... new, clean property Great hotel stay! I highly recommend this Hotel! Great location October 23, 2014
Rated 1.0 out of 5.0 by Tiny expensive rooms. Poor location. Very very small rooms. Hotel is not conveniently located. Far from Times Square , shopping, theatres, everything. 2 small elevators for whole hotel that got very crowded and backed up. Only one public restroom in lobby which also had long lines of people waiting. Expensive and not worth it! October 22, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express - West 39th Street Overall great service but a bit noisy area. Also while the staff at breakfast was extremely nice i think the breakfast could include more healthy options - like almond butter or quinoa and veggie omlettes, fresh squeezed juice. i realize that its a bit more expensive to be more healthy but just a suggestion. Overall though the staff was extremely nice, friendly and accomodating. October 21, 2014
Rated 4.0 out of 5.0 by Nice, well located hotel, with excellent staff Hotel is well located, just a couple of blocks from the main bus station. Ideal for anyone coming in via bus from any of the airports. Hotel staff were excellent, the room clean and thankfully quiet allowing us to sleep well. Breakfast is included if basic, yet still hits the spot with pancakes, yogurt, muffins, omelets, cereals etc. There are nearby stores if you prefer handmade breakfast sandwiches or barista style coffee. The high line is nearby (excellent and a must visit for a casual stress free stroll), and subway stops nearby. My wife and i love walking so a walk to the flatiron district or up to central park made this an ideal location. We rarely used the subway which is close by. October 21, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. Lots of outside noise, but that is typical for NYC. October 21, 2014
Rated 4.0 out of 5.0 by Great Place for NYC We had easy access to Times Square, breakfast was great... and we loved that they would hold our luggage for us on check-in and check-out day... October 21, 2014
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