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Rated 4.2 out of 5 by 584 reviewers.
Rated 5.0 out of 5.0 by Excellent hotel It's my 3rd time at this hotel this year. great to come back. They upgraded breakfast with fresh granola, welnuts and reisins which is very nice and healthy. Definitely I will come back September 13, 2014
Rated 2.0 out of 5.0 by its not that great beds are great hotel was nice food was good but front desk was not good and valet drivers are rude September 13, 2014
Rated 5.0 out of 5.0 by Great Staff We just loved Oksana at the front desk! She was so welcoming, helpful and had such a delightful personality. I appreciated she remembered our names throughout our 3 day stay. She manages the front desk like a champ and always conveys that she has everything under control. We will stay here again--great location. September 12, 2014
Rated 5.0 out of 5.0 by Clean, Comfortable, & Cozy The four of us had an absolute great time and this hotel can take satisfaction in knowing they played a big part in that. It was a trip for my husband's 50 birthday and Mom's first time to NYC. Upon arrival we had roses and treats in both rooms. The entire staff was incredibly nice. Everyone we encountered had a smile and were so friendly and helpful. They really seem to enjoy their jobs. Julie is a jewel! Thank you, Julie, for going above and beyond! Rooms were clean, comfortable, and cozy. We checked out on a Friday and I left a dress behind. It was promptly mailed. I received it the following Wednesday. Highly recommend and am so looking forward to a future visit to this hotel and staff who exceeded our expectations. September 11, 2014
Rated 5.0 out of 5.0 by Great location, great service and good facilities Family making a quick, one night stopover in New York on a first time visit. The hotel offered everything we needed, including access to trips and tours of the city. Great stay, great time and looking to go back for more next year. September 11, 2014
Rated 4.0 out of 5.0 by Great Stay We only stayed here for one night, but it was great nonetheless. The staff by far would be the highlight of our stay. They were warm, inviting, conversational. Amazing guest services; from the front desk, to the bell men, to the breakfast staff. Everyone was great. My only con would be the food. I know it's continental breakfast, and therefore do not expect 5 star, and while the assortment of choices is there, I feel the quality could be a bit better. The room was a king-sized room, big enough for two people. The hotel was very accommodating to our needs and that was great as well. Overall, I would recommend this hotel. September 11, 2014
Rated 5.0 out of 5.0 by Rooms were clean, staff was so helpful and nice! The location was great for getting around NY. Staff was so helpful. We were so pleased with the overall visit at the hotel, we would stay there again. Rick was so great with ideas and he got us around NY! September 11, 2014
Rated 5.0 out of 5.0 Vacaciones en NY Excelente servicio por parte de todos los empleados del hotel, muy limpio y el desayuno rico!!! September 10, 2014
Rated 4.0 out of 5.0 by Good Value , Good Location, Great Service Clean and Comfortable , typical NY size rooms in good location. Staff is friendly and go out of their way to assist, especially in finding a seat for you in a very busy breakfast area with limited seating September 10, 2014
Rated 5.0 out of 5.0 Clean room and bathroom, nicely furnished too This hotel is very comfortable. It is clean. The room ND Bathroom smell very fresh. The lighting in the room is good for reading and dark enough to sleep comfortable.. The breakfast was great and the coffee was excellent. September 7, 2014
Rated 2.0 out of 5.0 by Good location and Convenient. Many maintenance problems This hotel is in a great location. It's close proximity to the Lincoln tunnel and cheap parking makes it an excellent place to pick if you are driving into the city via New Jersey. They have some issues that need to be worked out with their facilities such as maintaining their HVAC units and making sure you can get things like ice. Overall I would recommend staying here because of its convenience. September 4, 2014
Rated 4.0 out of 5.0 by Overall Not bad Everything is OK. Staff is friendly. Room is mostly clean, the bathroom had a smell that I cannot tell what it was... Bed and Pillows are good. Location is good. Only thing is, I forgot my jacket in the room and called back to make sure it is still there. If it is, I can ask a friend to pick it up for me. I was transferred to the "Lost September 2, 2014
Rated 4.0 out of 5.0 by great service It was very nice stayin nice and clean great service staff was reall kind. August 31, 2014
Rated 5.0 out of 5.0 by Good Stay Room was small but spacious by NYC standards. Free wifi a definite selling point when other places charge $20/day. Close enough to walk everywhere while still avoiding the Times Square noise. Staff were great and couldn't do enough for us. Keep in mind that the 8-9 breakfast rush makes for slow and crowded elevators so plan accordingly. August 30, 2014
Rated 5.0 out of 5.0 by great location great location and a great price. I will stay at this location again when I come back to nyc August 28, 2014
Rated 5.0 out of 5.0 Great Staff Would stay again when I'm back in the area. Everybody was friendly and willing to help. The place was kept clean. Highly recommend. August 28, 2014
Rated 3.0 out of 5.0 by Welcome to the expensive NYC hotel scene I realize that New York hotels are a special case. Space in NYC is at a premium. So many features that are standard elsewhere are non-existent here. And the price is twice as high! Examples: 1. This 30-story hotel has only THREE ice machines,each located about nine floors apart, and one of them was OUT OF ORDER. Needless to say, the others were empty. 2. At most HI Express hotels, you don't need ice, because the rooms have compact fridges - not here. 3. There are probably 180 rooms and a very small breakfast area, so not many people will be sitting. 4. The tub didn't drain, so you stood in six inches of dirty water while showering. 5. No soap in the dispenser in the ground floor restroom, despite people mentioning it. The staff was helpful but had to be reminded about my early check-in. They did compensate me with some points when I mentioned the above deficiencies, so thanks for that. August 27, 2014
Rated 4.0 out of 5.0 by Convenient and great staff This hotel is very convenient to the Broadway/Times Square area and the staff was great. Room is very comfortable and clean. The hotel was full when we were there, so the elevator waits were sometimes a little long and the breakfast area cramped. However, the hot breakfast was great and they were keeping it well stocked. August 27, 2014
Rated 4.0 out of 5.0 by Proximity to Times Square and Theaters Nice hotel and very friendly and helpuf staff. The breakfast was very good with lots of choices and the coffee was fresh and good throughout the day. Though it was only one night we stayed in this property, the staff was very attentive to even knowing our names. All the front desk and kitchen personnel were very helpful. Only shortcoming was that we did not have fridge/mircrowave in the room and we had to go to kitchen to heat up our milk in the night. August 27, 2014
Rated 4.0 out of 5.0 by Good Stay at Holiday Inn Express Times Square Enjoyed our stay , breakfast good. room clean, restroom clean , aircon very cold. bed good. Overall I would rate the hotel Good. Location and Service excellent. walking distance to Port Authority, Theater, Happy !!! August 26, 2014
Rated 5.0 out of 5.0 by ATENCION EXCELENTE ELEVADORES DEL HOTEL INSUFICIENTE PAA LA CAPACIDAD DEL MISMO AREA DEL DESAYUNO INCOMODA INSUFICIENTE PARA LA CAPACIDAD DEL HOTEL August 26, 2014
Rated 5.0 out of 5.0 by Great staff whose goal is top notch service I am a road warrior and I booked two rooms on points last week. Since it was a busy time and they were fully booked, the type of rooms that I wanted were not available. Julie (remember the name) went out of her way to get us rooms together and satisfy our needs. When we arrived the street was in chaos because they were filming a movie (very unfriendly people, actors, crew, and help) and they did not want to even let us stop to unload. My wife has a disability with a placard but that meant nothing to them. One of the hotel staff came out immediately and took charge standing mid-street to stop traffic and let us pull over to unload. He helped with the luggage and once inside Julie took over meeting our every need and allowed us to check in early. Check out was just as great. We had to valet our car ($55.00 ouch: but it was cheaper than all other hotels in Times Square) and Julie and her supervisor worked with us to get us some extra time. JULIE TOOK A VERY PERSONAL INTEREST IN OUR STAY AND OUR COMFORT. The rooms were a little tight but larger than other NY City hotels we have stayed at. This is what excellent hotel staff is supposed to look like and that coming from a 25 year veteran of the road wars. Only reason for the 4 star instead of all 5 star was the room size which was still adequate and in New York City value is not an oft used word.. August 26, 2014
Rated 5.0 out of 5.0 by Great stay in NYC I was in NYC on a three day business trip and enjoyed my stay at the Holiday Inn Express. All of the staff, from the front desk down were extremely helpful and courteous. The breakfast staff did an excellent job ensuring that there was never a lack of food and there were a lot of people coming down for breakfast. I will stay at this hotel again as it's in a convenient location and the staff makes you feel at home August 26, 2014
Rated 5.0 out of 5.0 by A perfect girls trip getaway! I loved the location of the hotel. No matter what direction you decided to go there was something to do. The location was in the center of it all! The staff members, all of them were so friendly and helpful to my friends and I, they did everything that they could and went above and beyond to fulfill our requests to make our stay perfect. The rooms were reasonably sized, they had everything that we needed (although a fridge would have been nice lol) The rooms were cleaned, they didn't smell, and the beds were super comfortable. The maid was great at following our requests in the morning for our room and they were patient and kind if we were still getting ready when she came around in the morning. The city view of the room was spectacular. I could not get enough of it and I sure do miss it! Check in and check out was quick and efficient. Overall my stay and expectations were exceeded! I recommend this hotel to anyone looking for a place to stay in New York! :) August 26, 2014
Rated 4.0 out of 5.0 by Great location, great service Nice to have breakfast included with the room. Decaf coffee was terrible though. Teresa was very helpful at finding people places to sit in the crowded breakfast area. Concierge was very helpful. Front desk staff very efficient and helpful. Request a low floor as the elevator is very slow. August 25, 2014
Rated 5.0 out of 5.0 by great hotel in NYC my family and I love going to NYC for a night or two. For the last two years we only stay at holiday inn hotels. the staff is friendly and helpful and the rooms allow us comfort from our long days of shopping eating and shows August 22, 2014
Rated 5.0 out of 5.0 by staff The staff as well as front desk employees were so kind and helpful with any questions or concerns we had. August 21, 2014
Rated 4.0 out of 5.0 by A Hotel for Getting To Times Square and the Rest Easily! This hotel was right at the heart of what New York has to offer. It was easy to walk from the hotel into Times Square. The Grayline Hop-On Hop-Off was just a few streets away, and we got a 72 hour pass for the price of a 48 from Viatour. All the staff were great -friendly and knowledgeable.The bed was one of the best we have ever slept in. Only downsides (mentioned by countless others) were the overcrowding in the Breakfast room and the busy-ness of the lifts. August 20, 2014
Rated 4.0 out of 5.0 by right in the city center Holiday Inn Express NEW YORK CITY TIMES SQUARE The hotel is right in the city center. You can walk to USS Intrepid, Times Square, Rockefeller Center, Cruise Line and Empire State Building. There’s also a metro station within 5 minutes of walking. Plenty of good restaurants (9th Ave and 50th St) are also within walking distance. There’s also a parking garage right across the street. The breakfast was nice – the hot items were made fresh, variety of yogurts/milk. The room size was small. The elevators were slow and only 2 of them to service 36 floors, the wait time was often 15 minutes minimum. August 20, 2014
Rated 5.0 out of 5.0 by Great Staff Enjoyed our quick trip to NYC, Staff was outstanding, Valet service second to none, and overall value for the stay excellent! Proximity to Times Square was just right and provided us with a convenient place to recharge after a full day in the city. August 20, 2014
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