Rated 4.5 out of 5 by 651
Rated 5.0 out of 5.0 by Bugsy Hats off to the the Wonderful Staff
We just came back from a 5 day trip to NYC. It was more than 25 years since we had visited the city. We sure noticed how much cleaner and friendlier the city was compared to previous trips. Everytime we 'bumped' into staff on the elevator eg. cleaners etc, they always said 'hello'. Of special note is your Concierge Service......all the C/staff were so friendly, welcoming and helpful. We had an issue on New Year's Eve around 5:00pm regarding something at home. Cary was on duty and she was exceptional......very caring, very competent and she really DID help! The two young gentlemen at Reservations when we checked in (sorry, can't remember their names) were quick, fun and helpful. Not to be remiss, the staff in the eating area were terrific...same thing...attentive, friendly and watching to assist any visitors. Thank you for the lovely snack night downstairs...the soup and sandwiches + beverages were much appreciated.
Exceptional customer service is hard work. Thank you to ALL the staff who worked so hard to ensure we were taken care of...it IS noticed and it IS appreciated.
January 7, 2013
Rated 5.0 out of 5.0 by Les4Sharon Christmas in the Big Apple
Would recommend this hotel to anyone thinking of going to new York. Rooms very well maintained daily. Staff very welcoming & couldn't do enough for us.
Breakfast lovely and plenty, only criticism sometime found it difficult to find a table at prime time. Social evening were well organised and fantastic, choice of snack, beers & wines excellent.
Overall, hotel, staff & location was outstanding & would definitely stay here again.
Thanks very much for making our stay so special!!!!
Les & Sharon - Cumbria uk
January 5, 2013
Rated 5.0 out of 5.0 by AmyWV Fantastic Stay!
I enjoyed a weekend at Staybridge Suites Times Square in December 2012. The staff was very friendly and helpful. The rooms were clean, spacious with comfortable beds. The breakfast was great--much more than the typical donuts and cereal with a nice and comfortable area to eat. Located in a great central location within walking distance to many midtown attractions and a subway stop at the end of the block. I will definitely stay here again the next time I visit NYC and recommend it to others.
January 4, 2013
Rated 5.0 out of 5.0 by PJBX Best value in NYC
My daughter, husband and I went to the Staybriidge because of the reasonable cost and because of the positive reviews online. Everything prior guests had said was true. The staff members were authentic, polite, and helpful. During our three day stay, several staff members did little things, things they didn't have to do, which made us feel cared for not just for the sake of business but because the staff actually cared. One guy offered and then went and got my daughter cereal and milk out of the kitchen when it was closed, just because she was hungry. Another staff spend 20 minutes talking to us about the shows in town and asked lots of questions about what kinds of experiences we hoped in seeing a show before making recommendations. The breakfasts were good, basic, and fresh. Rooms were clean and linens crisp. I could go on with details but enough to say we will absolutely stay here again when we come to NY.
January 3, 2013
Rated 4.0 out of 5.0 by LaDylia17 Stay was good bed was comfortable
I stayed at the Staybridge for more than a month and the front desk personnel was excellent. I had a little trouble in my room with some stuff disappearing and when I complained it was made light of where because the staff was there for more than a year and no one complained I felt like they felt she was not capable of doing any wrong. One of the items showed back up on the desk the next day after I complained and the other item showed up under the bed right before it was time for me to check out. My over all stay was good, they had breakfast every morning and a social from 5p to 7p Tues-Thurs. every week. I would stay again I just have to be more careful what I leave out. Alot of the time they did not clean my room very well or give me more coffee I guess because I was there so long.
January 3, 2013
Rated 5.0 out of 5.0 by Frank75 Once again everything was great
My only comment is that I wish you would return to Time Warner Cable for your communications provider. Cannot get NY1 or SNY and I think the TV sertvice comes on too loud when first turning on the TV.
See you on the 5th.
January 3, 2013
Rated 4.0 out of 5.0 by Scotty47 Scotty
good location - comfy bedroom - lovely choice at breakfast
January 2, 2013
Rated 5.0 out of 5.0 by FINELY MOTHER/DAUGHTER HOLIDAY TRIP
A SPECIAL THANK YOU TO THE STAFF AT STAYBRIDGE SUITES IN TIMES SQUARE FOR MAKING THIS THE BEST TRIP WE HAVE EXPERIENCED IN NEW YORK. JAMIE AND THE FRONT DESK STAFF GREETED US UPON ARRIVAL AND ASSISITED WITH OUR BAGS. TRANSPORTATION WAS ARRANGED FOR OUR RETURN TRIP TO THE AIRPORT IN A PROFESSIONAL MANNER. THE ROOM WAS CLEAN AND A COMFORTABLE SIZE FOR NEW YORK. THE SOCIAL HOUR WAS A GREAT WAY TO MEET OTHER GUEST AND RELAX IN FRONT OF THE FIREPLACE. THIS IS OUR HOTEL FOR ALL FUTURE TRIPS TO NEW YORK.
SOUTH CAROLINA MOTHER AND DAUGHTER HOLIDAY TRIP
DECEMBER 26-29, 2012
January 1, 2013
Rated 5.0 out of 5.0 by RavenGrampa Recent Stay
My wife and I enjoyed our stay in NYC and liked the convenience of the Staybridge Suites.
The afternoon socials and morning breakfasts were very convenient and well done.
The staff was excellent, very friendly, and always helpful.
A very clean hotel
December 26, 2012
Rated 5.0 out of 5.0 by kcmd Great location and property
The rooms are well appointed, very clean and the staff is great. I'm a Platinum Member so I tend to be a bit more picky but I was satisfied with this property in all aspects.
December 19, 2012
Rated 5.0 out of 5.0 by Xoxsda Great hotel!
Loved my stay here. Great room and FABULOUS view of the Empire State Bldg. Will definitely stay here again next year when I return!!
December 19, 2012
Rated 5.0 out of 5.0 by CindyC Friendly and accomodating staff. Comfortable rooms.
In NYC for business, and thoroughly enjoyed my stay here. Room was very comfortable. My family came in to stay with me for a couple days, and the staff was nice enough to switch me to a room with 2 beds. My mom has a bit of a hard time walking, and the staff looked for and found a wheelchair for us to use while she visited. We were even allowed to take it out of the hotel. The staff always tried to help and those I worked with were always smiling. One of the front desk staff even sang, and very well, I might add. All in all a very pleasant experience. I would definitely stay again and I recommend it to anyone visiting the area. Great Job, Staybridge!
December 19, 2012
Rated 4.0 out of 5.0 by DSFSBF Comfy, Clean, and Close
Room was comfy and very clean. Service was great and staff was freindly. Location was very convienent to TImes Square, Theatres, and Restuarants.
December 18, 2012
Rated 5.0 out of 5.0 by Jones7 Great experience using reward points!
My wife and I cashed in on some Priority Club points for our wedding anniversary. This was our first time to NYC and it was a very pleasant.
The hotel was very clean and modern. The staff was very nice, they even arranged a nice welcome gift (wine, candy, a card - for my wife upon arrival at no charge).
Check in was smooth although it was very crowded in the lobby area (it was around 6pm). Check-out was smooth also, the slipped the bill under the door and I handed them the key on the way out.
The location is very nice (just a 3-5 minute walk from the heart of times square). It was perfect for us because catching a cab in the middle of Times Square is hectic so being a block away was nice.
The hotel gave us umbrellas to use each day, which was very nice as well. The internet speed was great too.
My only complaint if you want to call it that was the small shower. I truly have showered in larger showers on cruise ships. I know real estate is a rare commodity in NYC but the shower was tiny.
All in all, I would stay here again if I'm in the area!
December 18, 2012
Rated 4.0 out of 5.0 by TexasTwist Almost perfect
The room was very spacious and clean as compared to over hotels I've stayed at in NYC. The lobby area and the breakfast area were both very nice as well. The only negatives were having to walk by a few shady shops and the Parole office on the way to the hotel from Times Square area and the fact that they were unable to secure 2 rooms on the same floor for me and my friend. I won't hesitate to book it again.
December 17, 2012
Rated 4.0 out of 5.0 by Jones7 Modern and Cozy - Good Location!
My wife and I stayed here using reward points. This was our first trip to NYC. The hotel is in a good location (maybe 5 minutes from the heart of Times Square).
The front desk did not recognize or thank for me for being a platinum member, but it was busy when we checked in so no big deal there.
They front desk did however, put a small bottle of wine, candies, and card saying Happy Anniversary in the room at no charge. I thought that was awesome.
My only complaint, which I don't really think is a valid complaint since it is NYC is the room was tiny. I have showered on cruise ships with larger showers. But I realize in NYC real estate is limited. The condition of the room was great, in fact the condition of the entire hotel was great.
Internet worked well, breakfast was good (although they don't have enough seating - again relates back to the limited real estate in NYC issues).
In summary, I would stay here again because the hotel was clean, internet worked, and location was good.
December 17, 2012
Rated 5.0 out of 5.0 by CBJohnson Great opportunty to use reward points!
We used our reward points to stay 3 nights, so the value couldn't be beat! The hotel was a perfect location for mid-town attractions. And being near a metro station, made getting anywhere in the city just a quick ride away! The hotel was very comfortable and clean. With the exception of the slow elevator, all aspects of our stay were excellent. The hotel staff, with one bell-hop in particular, Brian, were very friendly and helpful! The breaksfast and happy hour food and beverages were fresh and plentiful! Lots of good restaurantsjust a short walk! We thoroughly enjoyed our stay!
December 16, 2012
Rated 4.0 out of 5.0 by Sadis Nice place to stay.
The staff was very friendly, thanks for making out stay comfortable.
December 13, 2012
Rated 5.0 out of 5.0 by Greatfriends5 Great location and very clean rooms.
This hotel has great breakfast and excellent service. The rooms are very clean, and comfortable beds. The only odd thing we found was the bathroom door has a frosted glass insert which looks very nice but not practical if you have to turn the light on in the middle of the night. I will definitely stay here again the next time I visit NYC.
December 12, 2012
Rated 4.0 out of 5.0 by sylvi01 good value for money except the bar!
We stayed thanks giving week.
Positives;free breakfasts always found something we liked.
free snacks and wine/beer 3 times a week
very clean hotel,comfy large bed.kitchenette facilities.No problems with lifts.good position for shopping /most sight seeing.
Negatives: No lamp or bedside cabinet on one side of the bed which seems strange.
we had 1302 so a quieter room which i requested,but some rooms would be noisy because of positioning.
Yes we were near parole office but we used to cross the road on exit and entrancing.No more un desirables here than any other part of a big city.Always be alert where ever you are.We visited New York in 2004 and 2006 when the zero tolerance major was in charge but he is no longer there so we did notice the streets were dirtier and more homeless begging with their DOGS!!!!
Bar was extremely expensive too.overall would stay there again because of the value for money
December 10, 2012
Rated 5.0 out of 5.0 by cezzanerose Tremendous Value!
If you are looking for an affordable place to stay that has everything you're looking for (fridge/freezer with icemaker/dishes/microwave/computer workstation/awesome breakfast/nice accommodations) then this is the place for you! It's not on a main street (on 40th), but right in the heart of the Times Square district. I got the parking package, which was awesome, but only is valid for one time in/out, not daily in/out...so instead of paying $38/day it's $28 a day (basically get one day free). Thought it was free use of the garage to come and go, but wasn't. Not the end of the world though. Overall, the staff was very friendly, convenient location, room was a good size with kitchen and work station, decent bathroom, great hot/cold breakfast buffet. Was more than impressed for all we got for such a great price. Would stay there again in a heartbeat. Definitely worth it, highly recommended!!
December 10, 2012
Rated 5.0 out of 5.0 by TomMMM Nice Hotel-Will Stay Again
Stayed for 2 nights. Very nice , well appointed, modern rooms. Room was spotless. Fully equipped kitchen. The staff were all very friendly and helpful. Good buffet breakfast with great service, but they need more tables in the dining area and less couches. We will stay here again in the future. Happy hour prices were no bargain at the bar. Overall a very good experience and a short walk to shows and sights. The advertised social evening reception is not done nightly.
December 9, 2012
Rated 5.0 out of 5.0 by Rsgs RSGS
Very Friendly and helpful front desk. Room was very clean and comfortable. The hotel has a great bar and a wonderful breakfast. Would definitely recommend and will stay here again.
December 9, 2012
Rated 5.0 out of 5.0 by mtnester Excellent stay
My husband and I traveled to NYC recently and used our Priority Rewards points at the Staybridge-Times Square. While the walk toward 8th street leaves a little to be desired visually, it's not at all a reason to stay away from this great hotel. The rooms were of decent size (for NY) and the bed was the most comfortable I've ever experienced in a hotel - better than mine at home! It was very nice to have the fridge and a full size coffeemaker to brew a cup (or 3) before going out for the day. Check-in was very prompt in spite of the busload of tourists that had just arrived. The only time we had a significant wait for the elevator was the first night after check-in. After that, we had no problems whatsoever getting to or from our room on the 29th floor. The desk personnel, concierge, etc., were all helpful and courteous. Housekeeping was excellent as well - room was always clean when we returned mid-afternoons to get ready for dinner & shows. We would definitely stay at this Staybridge on our next visit to the city. The only negative (if I must refer to it as such) is that we were not recognized as Priority Club Members.
December 7, 2012
Rated 4.0 out of 5.0 by Jinty69 Great service and a comfortable base in downtown New York
This was our first stay at a Staybridge Suites and we weren't disappointed. Whilst not huge, our room was a fair size for central N.Y. and the cooking facilities were an enormous bonus. Good bathroom, tho' it could have done with a little more storage space.The thrice-weekly wine-and-snacks events, two hours long, provided a great opportunity to socialise with others and to stop early evening hunger - definitely a big plus point. Buffet breakfast was excellent, though very very busy as we stayed during Thanksgiving week. The three elevators got busy, too, and we often waited quite a few minutes for one to reach us. Overall, we were very happy with our stay and would return when visiting N.Y. again. Just a word for Priority Club members and especially Platinum ones - maybe it was because the Front Desk staff were so busy, but - really pleasant as they were - there was no acknowledgement whatsoever of our PCR status and we actually had to point it out when, almost at the end of our stay, we requested late checkout. Only then was this confirmed. A small but irritating point in an otherwise really nice hotel.
December 3, 2012
Rated 5.0 out of 5.0 by Counterpoise Great Location and Excellent Staff
Overall, I cannot say enough about this hotel. The facility was well equipped, the staff, and I mean all of them from housekeeping, mtce and front desk / lobby staff were very friendly and capable. Our room was very well equipped and kept clean and well supplied. If I could say anything, it would be that when a carpet pattern is no longer discernable, it is time to replce it. The heavy traffic area adjacent to the bed and washroom no longer had any of the carpet pattern left, whereas the rest of the carpeting was in very good shape. My guess is that the hotel has a standard / time for carpet renewal and this room (2805) had not yet come up on the list.
Concierge and desk staff were excellent.
December 3, 2012
Rated 4.0 out of 5.0 by wash77 Comfortable bed , great service though busy lift
Bed was so comfortable!
The rooms were not luxurious though pleasantly decorated and clean.
The road it was on was a little seedy/disappointing but once you get over that- the positive was that it was close to ports authority and therefore trains and buses. It was close to the 9th avenue restaurants and close (though a little removed from time square)
The staff were very pleasant and helpful and the cost was reasonable. The free grab and go breakfast was a plus and ideal when on a short break and conscious of costs. Also on some evenings there was a free meal - which came in very handy.
There was a reasonably stocked kitchen area - but anything cooked meant that your clothes would smell - therefore forget it!!!!
The other 2 downsides are a very slow lift service (only 3 lifts for several floors - which takes ages a busy times) and a very noisy airconditioning system (which keeps you awake),
The is not enough space for more than 2 people so would not be ideal for a family holiday
December 2, 2012
Rated 4.0 out of 5.0 by Micaela17 Great
great place, great location, superb comfort in room
November 29, 2012
Rated 4.0 out of 5.0 by ahappytraveller At the time of Sandy
We did not quite get the size of the room we had requested but the one we had was at the right floor and the bed was comfortable.
The service staff, particularly during breakfast and the social evening receptions were extremely nice, helpful and accommodating. Breakfast and the social evening reception food was good with varied choices.
The reception staff were quite vague, clueless and some a little arrogant; they had no knowledge of their city or transportation other hailing a taxi for you. Not very friendly or caring especially as we were there at the time of Hurricane Sandy. No mingling or assurances from management. No recognition of Priority Club members.
The concierge staff were good but also lacked knowledge of their local transportation and always ready to recommend taxis everywhere.
The hotel was extremely busy; the foyer, the breakfast area and the social evening receptions all overflowed into each other. We always struggled to find a suitable table and my husband often had to eat his cereal standing up. The lifts also took along time and then one of the three was out of order.
Normal subway and the train service had not resumed fully on the day of our return flight and arranging alternative transportation other than a $70 taxi was stressful. There was no help or knowledge from the reception staff. On the contrary, we had subway passes with money topped up. When asked, one of the reception staff said we would not need those as we were going to the airport by train. So we gave the cards to him to pass on to a couple of staff we felt would benefit. But how wrong he was because we needed the passes and had to buy new ones to travel on the inter terminals train at JFK.
November 29, 2012
Rated 5.0 out of 5.0 by Mandy78 great staff
Great hotel! Room super comfortable. Staff more than helpful. We have stayed here twice and will stay again .
November 24, 2012