Rated 4.2 out of 5 by 675
Rated 3.0 out of 5.0 Good Location & Comfortable Bed
The pros: Location - near important landmarks. Good local eateries around the corner. The bed was very comfortable and heating system worked well. The cons: sink drainage was broken (water clogged all times). The rooms were small and crowded, not the best layout and the breakfast variety is ok, but the same is served every morning. Finally, the staff met their job requirements but would not go the extra mile to provide outstanding service. During check in, employees tended to discuss their personal issues in front of guests and make facial remarks that appeared inappropriate. I would suggest that employees, especially front desk, engage visitors in friendly conversation, such as: "What brings you to NYC? Is this your first time? Would you like dining recommendations/ etc. One night I called the front asking to purchase water, I was referred to go to hotel next door.
January 22, 2015
Rated 3.0 out of 5.0 by firenaut ELEVATOR DIDN'T WORK FOR 3 DAYS
ONLY ONE ELEVATOR IS TOTALLY UNACCEPTABLE BUT THE STAFF WAS NICE, FOOD WAS GOOD.
January 17, 2015
Rated 2.0 out of 5.0 by firenaut NON-WORKING ELEVATORS
There are only 2 elevators and one didn't work for 3 days which is entirely unacceptable.
January 15, 2015