Rated 4.5 out of 5 by 698
Rated 5.0 out of 5.0 by Committed Couple Love New York and Staybridge Hotel
Staybridge is in the best location and
since we love the theater, Broadway shows and fine dining, it has always worked for us.
This was our sixth time staying at Staybridge and we have never been disappointed. It constantly meets all of our needs for a great New York experience and vacation!
August 21, 2014
Rated 5.0 out of 5.0 by LexJai More than helpful
This stay was booked for my daughter while in transit returning to Australia. She was completely looked after
August 20, 2014
Rated 2.0 out of 5.0 by Serg111 good location is the only plus
Received room on top floor, presumably a good thing and due to my Gold status. It is hot in August in nyc. AC was very loud with old lint hanging of its sides. Two lights had bad contact and were going on and off. Sink in bathroom was clogged. Glass container of the coffemaker had stain so i was going to wash it - it felt apart in my hands.
The building inside felt old and carpet is worn out.
When I did laundry, the dryer wasnt working right and shrunk my cloth on perm press setting using high heat.
Last thing is that free breakfast. In 21 century would be nice to have an option for those who dont eat flresh and dairy. There is nothing nutritious there beside apples and banana.
August 20, 2014
Rated 1.0 out of 5.0 by flahed Hotel did not accommodate room type.
Although this hotel is in a great location and is also very new and clean, the front desk team was not able to accommodate my room type (I am also a Platinum Elite member of IHG). They do not have roll-away beds. My family of 4 had to squeeze in 1 king bed and needless to say did not receive much sleep on our vacation in NYC. My profile on IHG website clearly states 2 double bed preference for this reason.
August 20, 2014
Rated 4.0 out of 5.0 by KSW61 Convenient Location - friendly service
Enjoyed the stay at the hotel. Staff were friendly and welcoming - they reacted quickly to any request put to them. One niggle - the air conditioning was very noisy - oh and they forgot to give me a shower curtain but other than that I would recommend using this reasonably priced (for New York) hotel as a base.
August 19, 2014
Rated 5.0 out of 5.0 by Juleeee Excellent stay
My husband and I live in NY, on Long Island and were just getting away for the weekend to see some shows and relax. I have stayed at Staybridge in Las Vegas and decided to try this hotel in NY. It was an excellent stay, with very friendly and helpful staff. The room was VERY clean and comfortable. The location was absolutely perfect as we were close to enough to walk to the park, theatre and many great restaurants. We will definitely stay again. Thank you to all the lovely staff
August 19, 2014
Rated 3.0 out of 5.0 by drewgath Terrible Breakfast
If a continental breakfast is going to be advertised as a factor for booking, it needs to be edible. The food quality was terrible.
August 18, 2014
Rated 2.0 out of 5.0 by Alcala2014 Estancia en Nueva York
Este hotel está bastante bien situado en cuanto a cercanía a Times Square pero está en una calle bastante desagradable con malos olores y gente "rara". La habitación es MUY pequeña, vieja y no especialmente limpia. El desayuno es pobre y muy difícil encontrar un lugar donde sentarse. El ascensor funciona mal y hay que esperar mucho para encontrar alguno libre. Lo único positivo es el personal... muy agradable. No recomendaría este hotel... seguro que hoteles muchos mejores por el mismo precio en el centro de la ciudad.
August 17, 2014
Rated 3.0 out of 5.0 by y2112r average hotel
Very small rooms. Uncomfortable mattresses. Clean rooms. Very good meals.
August 17, 2014
Rated 4.0 out of 5.0 by e2343 lobby
the lobby was always very noise. Part of the problem was the staff. One time two of the staff were standing in the middle of the lobby singing and clapping by themselves loud and really inappropriate. The staff and others smoking outside the entrance door was not appropriate as our son has allergies and was effected by this behavior. The breakfast/social area did not seem to have enough seating to accommodate the amount of guests. Overall we did enjoy our stay and would stay again.
August 15, 2014
Rated 5.0 out of 5.0 by Travelormom A real gem
A wonderful hotel with everything you could want and more. Great location and value not to mention a very knowledgeable and friendly staff who were very helpful with directions as well as dinner reservations
Breakfast was great....pancakes and bacon added to the variety would have been nice. However an ample supply of fruit yoghurt and warm options. The happy hour was a complete bonus with free wine, beer and appetizers. Fantastic!
The beds and pillows were very comfortable and the air conditioning provided nice background noise for a good night sleep. You are off the beaten path here so traffic noise isn't an issue,
Water pressure is decent and the room size is exceptional for NYC standards and room cost. Full fridge and microwave were great.
I would highly recommend this hotel. A real home away from home!
August 13, 2014
Rated 4.0 out of 5.0 by jbphd Life in the city
I usually stay at the Holiday Inn Express on 39th, but it was full. I contacted corporate sales with my IHG id but they refused to offer me any discount on the rate. (HIE offered 15%)
I booked a park and stay rate, erroneously thinking there would be valet parking at the hotel. We arrived at 2 pm and were told that we had to drive down the street and park the car ourselves. When we got to the garage (Central Park on 40th) the attendant was rude and ignored us for a while, but we were eventually taken care of.
We returned to the hotel and the front desk staff asked how the experience was at the garage, seemingly knowing that the experience was not good. Our room was not yet ready (check in is at 4) and when I asked if they knew when it would be, they abruptly told me to ask again at 4pm. Before leaving I asked, as an IHG reward member, if we could have a bottle of water for me and my boys (3 in total). They told me I was "pushing it" and provided 2 bottles. When we returned at 4pm. the front desk still could not verify with housekeeping that the room was ready and just walked away for about ten minutes. Once they returned, we were assigned our rooms and given our keys.
That being said, the room and accommodations were nice. The location was good, but parking garage for the bus station was right across the street. The breakfast buffet was good and the amenities were nice. Overall, after the initial aloofness from the front desk staff, it was an enjoyable stay and a nice hotel.
Four days after I left, we were hand washing the "road dirt" off of the car and noticed 3 deep, horizontal scratches on the rear bumper. They looked to be intentional. I'm sure that it happened at the garage, but did not bother to call. Would not recommend the park and stay rate for this hotel.
August 12, 2014
Rated 5.0 out of 5.0 Great All-around from Greeting to Good-bye
Excellent first experience at the Staybridge Time Square, and our first Staybridge Suites. From our warm greeting at the front desk to our final good-bye we were impressed with this hotel, both staff and accommodations! The Suite was a nice size for NYC, especially happy with our bathroom. So, pleased that towels were given for our family of four! After a long day of touring Manhattan, we grabbed dinner on the way in, and pulled out the plates and enjoyed a meal as if we were at home. We slept very well in the comfy beds, and excellent pillows, and we did NOT hear NY street sound. Most unusual for any hotel in NYC, and a pleasant change. We enjoyed a hearty breakfast before heading out the next morning. Eggs, Sausage, waffles, fresh fruit, as well, as many cold and warm cereals. We left our bags as we headed out to the Yankees game. Upon return they were quickly retrieved and a cab was hailed for us. Thanks, Bradley, it was a perfect ending to a great stay!
August 12, 2014
Rated 5.0 out of 5.0 by Mends Awesome Hotel All Around.
This Hotel was the greatest hotel and with parking being smaller than the other hotels I looked at then you would be stupid not to stay here. They were on top of everything.
August 11, 2014
Rated 4.0 out of 5.0 by Dalebar Staybridge New York
Great hotel and great value hotel. Hotel staff is second to none as they are very friendly and accommodating especially the guys handling baggage in the lobby. They always remember names and really make it feel like home. Enjoyed the happy hour during the week and found this to be a especially welcoming practice by the hotel.
August 10, 2014
Rated 5.0 out of 5.0 by BCVincent Great breakfast and outstanding staff
I can think of nothing to criticize except perhaps the delay at times of getting an elevator.
August 8, 2014
Rated 5.0 out of 5.0 by christineK02 Great location/Large room
Really enjoyed our stay and the amount of space the amenities were awesome.
August 6, 2014
Rated 5.0 out of 5.0 by holidaying brit Good facilities and brilliant breakfast and weekday evening snacks and drinks
If you can ignore the slight roughness of the street the Staybridge is located on this is a great choice for family break in NY as you are only a block away from Times Square. The buffet breakfast set us up really well for the day's sightseeing and if we were around the free snacks and drinks during the weekdays were an added bonus. The staff on duty were all really helpful and friendly . Even though we were on the 28th floor, we didn't have to wait too long for the lifts. Much better to be above the bus station terminus to get the views and illuminations of 9th Avenue.
August 6, 2014
Rated 5.0 out of 5.0 by Liverpool Fan Nice contemporary room
Great location for shopping and dining. Excellent proximity to subway station. Very friendly staff. Couldn't say enough about the gentleman who met us at the door after checking out. He thanked us for staying, packed our bags in the limo, wished us a safe flight, then invited us back. Great trip for Staybridge! We will be back very soon.
August 5, 2014
Rated 5.0 out of 5.0 by Vacation July Great Vacation
Good location, the room was nice, not big but it is NY city.
August 4, 2014
Rated 4.0 out of 5.0 by proud Canadian Will stay again
Great location near Times Sq., subway and bus station. The street is busy enough to feel safe in the evening. Near 24hr. shop for essentials and restaurants. Rockefeller Center - 10min. walk, Times Sq- 5min. walk, Twin Tower museum - 15min. subway ride, Central Park 10min. subway ride. Hotel room was spotless. Not too big but has everything one would need. Staff are very professional. Breakfast is ample.. The breakfast room is bright and modern with limited seating. Hotel has solved that problem by making more seats available in another part of the lobby a bit farther to carry your plate and coffee to. One thing about this hotel is the elevators issue. Certain times of the day (morning and end of the day) you have to wait a while for the elevators.
Having said that...we probably would still use the hotel again for a future visit to NYC for everything else the hotel has to offer.
August 2, 2014
Rated 5.0 out of 5.0 by Lone Star Travelers Great Hotel for First Time New York Visitors
Excellent customer service and great location. Within walking distance of Penn Station and Times Square. They made our first visit to New York very enjoyable, and the morning breakfast was a great start to each day. The hotel concierge was able to reserve tickets on the hop on/hop off bus which got us around New York during our entire stay. We appreciated being able to check our bags in the first day until our room was ready while we were sight seeing. The staff was also nice enough to hold our bags on our last day while we were getting in last minute shopping and tours before our late evening train.
August 1, 2014
Rated 1.0 out of 5.0 by emg52 Horrible Experience
Unfortunately it was the worse travel experience we've ever had in 29 years of marriage. My husband, my brother and his wife and I were at the Staybride Suites Times Square this past weekend. Upon arrival at 2pm we were fortunate to have available one of the 2 rooms we booked. However we were informed the room next to it (which was reserved for our other reservation) wasn't ready but would be at the 4pm check in. We returned to the hotel at 4 only to find the 2nd room was still not ready. My brother and his wife waited another half hour in the lobby and it still was not prepared for them. Frustrated they requested another room and was given one on the 31st floor. We were late for dinner reservations prior to a show on broadway as a result.
The following morning both couples attempted to use the elevator to go to breakfast. We waited literally a half an hour and found the elevators that stopped were filled to capacity by the time they reached our floor. Having just had a lapidus bunionectomy with a non union of the bone as a result we were forced to walk 16 flights downstairs. I walked 16 floors with virtually a broken foot not in a cast or boot. My brother and his wife walked the entire 31 floors! I presented the issue to the front desk and was told that the manager would be notified. I never heard a word from anyone from the hotel. When we arrived in the packed first floor. We went through the breakfast line only to not be able to sit down as the entire first floor seating was filled. This occurred the next morning as well. The breakfast was cold and items were out due to the large crowd and the staff couldn't replenish it fast enough. The stay at Staybridge was horrible. We will never stay at Staybridge again as a result of the inconvenience and inattentive management at this establishment..
July 31, 2014
Rated 5.0 out of 5.0 by mary701 nice stay
Professional from check in to check out. Clean, comfortable, nice kitchen area, friendly staff. Excellent full breakfast included. They have a evening social each weekday, we were unable to attend but nice touch.
I would recommend
July 30, 2014
Rated 5.0 out of 5.0 by Hello Kitty13 Comfortable room and great service/location
All personal were very helpful and friendly. The room was very comfortable and a great location for all the places we visit. Breakfast was great. The hotel suites are very well kept up inside and out.
July 30, 2014
Rated 5.0 out of 5.0 by sh57 free breakfast in NYC...free wine/beer and pizza...who would believe it !!!
traveling with a friend from Ireland ...spent 3 nights ...very impressed ...great place....great location ...room small but actually LARGE...everything you would need ,,,,SPOTLESSLY clean and beautiful... can I tell you again ...free breakfast and in the evening help yourself wine and beer bar with wings & salad or pizza & salad....
July 29, 2014
Rated 5.0 out of 5.0 by Siberina Friendly staff and amazing food choices
It was the best stay ever for me and my two kids. Enjoyed every moment of it. An exceptionally friendly and helpful staff. I never experienced such great service . Ever. Amazed. I wanted to hug everyone who works there. My kids loved the board games in a lobby. The room was perfect for us and the kitchenette was extremely helpful. Storage before checking in and even after was extremely appreciated. After overnight ride from Canada we were exhausted so the front deck employee offered us to call when the room is ready. So we went to the museum and came back after a call to crash in a clean fresh room.
-The garbage was still in a room under the sink garbage when we checked in. I told the staff that someone's garbage is still in a room and I have no garbage bags to replace it so she immediately removed it and replaced the bag.
-My room key couldn't open gym door and the washrooms downstairs.The front deck employee reset it but still didn't work so I didn't want to bother anyone. Also she gave me a separate key for the washrooms which made my son very happy since he has to use the washroom often.
-The laundry room was good but some machines were out of service and we had to wait longer to use existing ones.
-Also it was an old soap bar under the bed. My son found it when he was looking for his socks. But it didn't bother me because it not important. The major things were great and we're happy ! Definitely staying again at Staybridge Hotel.
July 28, 2014
Rated 5.0 out of 5.0 by train travelers Unbelievable
What a pleasant surprise. The location of the hotel to tourist attractions were excellant. Many were an easy walk to or the subway and hop on-off buses were also very convenient. We were delayed by 7 hours due to a land slide on the tracks however we called twice, spoke to two different people, about our late arrival and were told our room would be held until we arrrived. Upon arrival we were all greeted with not only a smile but also bottles of water- thank-you. As for our suite we were warned by many people about how small the rooms in New York City are and how slow the elevators were in this hotel. We found both items to be false. Our suite was wonderful for 4 adults, with a completely furnished kitchen, and the elevator never took more than a few minutes to come. We will definitely look into staying at Staybridge Suites for our future travel plans. ALL staff give yourself a round of applause you deserve it!!
July 28, 2014
Rated 4.0 out of 5.0 by Evo40 Great service, very welcoming and nothing too much trouble
My daughter and myself recently stayed and found the stay most enjoyable and in a great location (close to subway). I wish to also thank the following employees who went above and beyond in customer service - Maria (housekeeping), Jackson (conceirge), Ari and another front desk receptionist where nothing was too much trouble. The front desk members offer great customer service.
Thank you for the stay and would highly recommend it to anyone have a longer stay in New York!
July 27, 2014
Rated 4.0 out of 5.0 by erikus Durchschnittliches Hotel zum weiterempfehlen
Gut gelegenes Hotel. Preis Leistung stimmt. Bequeme Betten
Frühstück entspricht nicht meinen Ansprüchen, habe immer auswärts gegessen
Badezimmer Dusche geht gar nicht! man kann sich kaum Duschen, sage immer Frauen feindliche Dusche!
hatten zu wenig Duschgele im Badezimmer. Ansonsten bin ich sehr zufrieden und würde das Hotel jederzeit wieder buchen
July 26, 2014