Rated 4.7 out of 5 by 231
Rated 5.0 out of 5.0 by SSCO-NC SSCO Great Stay
I travel up and down the east coast from Florida to Delaware weekly. I stay at IHG hotels every night I can.
I was in the Newark, DE, area on business for 3 days. I had never been to this area, so I knew nothing about the area and only knew the directions to the plants I had business with.
Everything had been going great. Room very comfortable, quite, and clean. Staff had been wonderful recommending great restaurants.
Then it happened, On the 3rd and final day of my stay. My coat was caught in a heavy door, leaving a customer that I had been doing business with. The coat sleeve was ripped approx. 8" in the seam. This was terrible. It was the only coat I had with me and I had a very important dinner meeting later that evening, When I arrived back at the motel. The front desk and the Hotel sales manager immediately found a business that could repair my leather coat. Not only repaired it very quickly. You can't tell it had ever been damaged,
On the way back to pick up my coat from being repaired. I had transmission problems with my pickup truck. The Hotel staff, once again came to my rescue, They were very quick to shuttle me to the places I need to go. Truck was repaired the following morning, and I was on my way.
The Staff at this hotel made a bad situation turn into a very a good memory.
Thank you for everything. I'll stay here every chance I get!
March 1, 2015
Rated 5.0 out of 5.0 by matman0327 Business trip
The only complaint I have is with the rock hard bed. Everyone was pleasant and freindly and the place was very clean and presentable.
February 24, 2015
Rated 5.0 out of 5.0 by thale73 Clean and comfortable
Great service and a clean comfortable hotel. I would gladly stay there in the future.
February 24, 2015
Rated 5.0 out of 5.0 by jahcaptain57 Staff is excellent!
Jim, Jimmy and Sue always takes very good care of me.
February 23, 2015
Rated 5.0 out of 5.0 by matman0327 Nice Place
The beds are too firm for my taste but a nice place overall!
February 22, 2015
Rated 5.0 out of 5.0 by army72932 Excellent service and breakfast
Our overall stay was outstanding. I would say that the only drawback was no movie availability and the bathroom was too cold.
February 19, 2015
Rated 5.0 out of 5.0 by Simmer27 cordial
the staff went out of their way to help work out my complex set of reservations
February 11, 2015
Rated 5.0 out of 5.0 by stingers great service
Although located in a slightly sketchy neighborhood, opposite a shopping mall whose glory days are long-gone, this property's spacious, bright rooms are far more sophisticated than you might expect from a Holiday Inn. But it's a little far from the action and attractions downtown.
February 10, 2015