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Rated 4.7 out of 5 by 465 reviewers.
Rated 5.0 out of 5.0 by Great Customer Service Very clean, Friendly Service. Comfortable Room. Was able to set thermostat. Good Food for Breakfast. Great Variety. June 16, 2016
Rated 5.0 out of 5.0 by Squeeky clean and quiet nights Everything was above par in my opinion. Very comfortable beds, clean rooms and tidy public areas. Staff was happy and caring. Wish I could have stayed longer! June 15, 2016
Rated 5.0 out of 5.0 by Very pleasant stay Upon check-in I asked some standard questions like what was your occupancy rate last night, what is projected for tonight? Some staff members wonder why, others who are confident and know their status come right out with it. In this case 98% and a projected 98% were noted. The staff are on board with excellence to start and it carried through the entire night and into the next morning. We did not use the facilities as this was a sleep over only as we had two events to attend to. I would recommend that the leather desk chair be changed out to the web ergonomic type chairs. An operational cost no doubt but worth it for future reviews. Will I stay here again, you bet! June 13, 2016
Rated 5.0 out of 5.0 by Lived up to expectations I travel a lot and Holiday Inn Express is always a go to for travel requiring an overnight or longer stay. In general, this chain is always accommodating, clean, has courteous staff and great size rooms to work. When you return for another stay, they always remember you, which is great! Love this chain... June 10, 2016
Rated 4.0 out of 5.0 by Nice modern clean room We stayed one night on our way through the area. The hotel and room were both nice, clean and modern. The bed was comfy, the shower a nice big walk in, free wifi, ice and cable. The staff set up a crib for us and we enjoyed the complimentary breakfast. June 6, 2016
Rated 1.0 out of 5.0 by Room 410 BAD Bed. Let me start off by saying this place is spotless. The shower, sink, toilet, carpets, linens and everything from the front desk to the lounge was very nice! Nice and modern. The staff was very cordial and treated us quite well. The free breakfast was good, they offered a wide variety for every taste. I would say spot on for hotels of this quality. So then, why am I rating this hotel so poorly? The sole reason I gave only two stars... the bed and pillows were absolutely horrible. Maybe it was just room 410 but the king size we had was terribly sub-par compared to what the rest of this hotel offered. I could feel every spring as I tossed and turned. The pillow cases said firm but felt they were half filled with down feathers. I had to fold them like origami to get any bit of support. My lower back is still aching nearly 12hrs after finally calling it quits to get some actual sleep. I promise that is not exaggeration for the sake of complaining. This bed squeaked and bounced, so it was impossible for two people to fall asleep when one was trying to turn from back pain. Hopefully this reaches the right people and they replace the bed in room 410. I never leave reviews and I felt it was necessary to leave one due to this. June 1, 2016
Rated 5.0 out of 5.0 by Very nice and clean A very nice and clean hotel, great staff. Breakfast was nothing amazing, but again, clean. And free. June 1, 2016
Rated 5.0 out of 5.0 by Convenient, welcoming hotel I like staying in this Holiday Inn Express when I am in the Wilmington area for business travel. It is very convenient, always clean, and has friendly service. The hotel is new and/or well maintained, rooms are clean, A/C works well, WiFi is great, etc. I have not had any issues with this hotel and recommend it. May 27, 2016
  • 2016-06-23 T21:29:20.247-05:00
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