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Rated 4.7 out of 5 by 106 reviewers.
Rated 5.0 out of 5.0 by the room was excellent and very clean. Room was great, staff was friendly, breakfast was good. I will stay at this location next time in the area. Met several guest during breakfast and they too seem very satisfied. June 5, 2014
Rated 4.0 out of 5.0 by Very convenient for my spring travels to South Carolina I was able to utilize this hotel several times over the last thirty days. Overall during all my stays my experience was great until about an hour before I left during my most recent visit. I had arranged a late check out time when I arrived the night before. I had planned an early morning round of golf and wished to return to the hotel for a shower and to change clothes before I continued on toward my home in metro Atlanta. As I was getting out of the shower, there was a pounding at my door and a rather terse and loud inquiry as to whether I was checking out. I explained that I had a late check out. The voice asked if I had informed the desk and I said I had made arrangements the night before. The voice retorted that the "desk" had not told her, and then there was somewhat of an apology. I was taken aback by the tone used in this instance and regretted that my stay was ending on such an unpleasant note. I mentioned this at the desk as I was checking out and felt that it was handled there in a very professional manner. I think this property is one of the best I have experienced, and I would not hesitate to stay here again. I hope in the future that there will be better communication with housekeeping and whoever owned the "voice behind the door" will do a better job interacting with guests. May 21, 2014
Rated 5.0 out of 5.0 by Passing Through Definitely would come here again. Very clean and comfortable hotel. May 18, 2014
Rated 5.0 out of 5.0 by Great place to stay Friendly, courteous and helpful staff. Clean rooms with comfortable beds and furniture. Wifi that works well and great work area. May 10, 2014
Rated 5.0 out of 5.0 by Last week stay I would like to thank the staff and manager for making my stay the best ever. I will miss the smiling faces of all the staff and Ambria . Hope to be visiting this wonderful hotel again in the near future. I will recommend this hotel to anyone that is looking for a great place to stay. Thanks again for making me feel at home when I was there May 5, 2014
Rated 5.0 out of 5.0 by Excellent! Once again, I am never disappointed when staying at the Holiday Inn Express in Newberry. All the staff are wonderful and know me by name which is much appreciate. Clean rooms, interior and exterior. Close to interstate which is very accessible. I highly recommend staying here! April 30, 2014
Rated 5.0 out of 5.0 by Wonderful property Working our way back from Florida, we were fortunate enough to come across the Holiday Inn Express Newberry property. This is a wonderful place to stay. Great staff, clean, well laid out rooms and convenient location. Would highly recommend. April 30, 2014
Rated 5.0 out of 5.0 by Holiday Inn @ New Berry, S. C. The staff members are always friendly and helpful. The front desk regardless of who is on when I arrive always remembers my name and has everything ready for my stay. April 14, 2014
Rated 5.0 out of 5.0 by very nice staff and hotel the rooms and hotel was spotless and I mean spotless. The staff when we checked in was super friendly and very nice. Very convient to interstate and close to food, and shopping. I highly recommend this hotel we will definately stay here again. March 18, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable Ample parking and outdoor plugs for boats. Very nice staff and very clean and comfortable. Well lit parking and off main road. I will definitely use this hotel again in future stays. March 18, 2014
Rated 5.0 out of 5.0 by Great Hotel (Newberry) Excellent Service and such a wonderful hotel. I will certainly stay at your hotel again the very near future. March 1, 2014
Rated 5.0 out of 5.0 by Very friendly and clean. Everyone that works there including the manager were very nice and helpful. We will stay here again. February 28, 2014
Rated 5.0 out of 5.0 by Help when snowed in Very helpful staff! I got stuck here for the day because of some really bad weather (snow and ice on roads). The staff worked out a plan to get hotdogs, food, and drinks for the guests! Over and beyond!!! Thank you! February 28, 2014
Rated 5.0 out of 5.0 by Good value This hotel is maintained very well. It is quiet because it's just out of the town center but well worth it. The prices were a good bit cheaper than last year's stay at the same time, so the value was great. Breakfast girl a little snippy but other than that, everyone was super friendly. January 29, 2014
Rated 5.0 out of 5.0 by great place Every time we have stayed in Newberry it has been a pleasant stay. Clean rooms, very nice staff. January 11, 2014
Rated 1.0 out of 5.0 by Customer Service was horrible! We are a company and we stay with Holiday Inns all over the Country and we have never ran into a bad experience with a Holiday Inn until we stayed at this particular one. The rooms were booked days in advance for a job we would be doing that way and since we did not show on the first day planned the reservations for both rooms were cancelled. I called back and made reservations for two more rooms checking in that night and when our guys arrived they were told they had no reservations. This makes two reservations that were either lost or cancelled. We were told by the manager they had to have an authorization form but when I received confirmation numbers the front desk clerk said no authorization form was needed if we had confirmation numbers. Then the manager proceeded to tell us the authorization was no good unless we had a valid drivers license of the owner who was in Texas working with no way to get his license to her. I explained that we had never had to give a license before at all the other Holiday Inns we had stayed at. Once I decided to pull our guys from staying at this hotel the manager decided to change her tone with me. We guarantee to NEVER stay at this hotel again!!!! December 3, 2013
Rated 4.0 out of 5.0 by Good Service I stayed at this Hotel when working in the area. The only thing that I would like to recommend is a more comfortable bed. The king size bed was hard and I didn't sleep very well. November 17, 2013
Rated 5.0 out of 5.0 by great service The staff and manager at this property in Newberry, SC are extremly helpful and caring. Highly recommend the suite! November 5, 2013
Rated 5.0 out of 5.0 by Nice after a tough day at work Surprised at the fantastic hotel, especially the breakfast area. Wonderfully quiet and the friendliest staff I had come into at any holiday inn express. November 3, 2013
Rated 5.0 out of 5.0 by Homeward bound Our experience began when we entered the facility, first the lobby was warm and inviting, the staff friendly, knowledgeable and responsive to our questions. The room was emasculate, clean and comfortable. The morning breakfast was very well prepared and there was a good selection to choice from. The only suggestion I could offer - gravy for the biscuits. October 29, 2013
Rated 5.0 out of 5.0 by Always a Pleasure It is always a pleasure to stay at this hotel. Very friendly and accommodating staff. Very clean. Good breakfast. October 29, 2013
Rated 5.0 out of 5.0 by Outstanding Hospitality This Holiday Inn Express was above and beyond my expectations. From the minute I walked into the door to the end of my stay I was treated like family. I'm going to miss this staff and Holiday Inn is lucky to have such wonderful dedicated always smiling employees as these. Again Thanks for the homey stay. October 28, 2013
Rated 5.0 out of 5.0 by Nice confortable evening Nice, clean, fairly new HIG Express. Only downside was there was nothing within walking distance for lunch or supper. October 25, 2013
Rated 5.0 out of 5.0 by Great Service Meets expectations with excellent service and cleanliness. October 23, 2013
Rated 5.0 out of 5.0 by Very Comfortable and the staff was excellent! Enjoyed our stay! The staff was very helpful and added suggestions about eating out that were right on point. October 22, 2013
Rated 4.0 out of 5.0 by NICE STAY and WELL RESTED This stay was just for one night on our way to North Carolina .It being a holiday weekend, and we had no reservations, we were lucky to get a room. It is a bit remote but there are restaurants nearby and even a Wal- Mart. Room has a modern décor, was very clean -especially the bathroom- that's a must for me. And considering it was at the end of the hallway near a storage room, we slept very well. Bed could have been firmer as well as pillows, but that's my comfort level. Went down to breakfast after 9am and was surprised to find everything fresh and plentiful,, and hot food hot! I'm picky about my coffee and it was really good. A good cup of coffee puts me in the best mood. Dining room was clean and orderly. Overall, the hotel was clean, bright-even the hallways. We stayed on the left side. Staff was pleasant, polite and helpful. I would definitely stay here again. October 17, 2013
Rated 4.0 out of 5.0 by Staff Upon arriving at the hotel at approximately 9:45 pm I waited for 5 minutes before anyone appeared at the desk. I was then given a key to a room THAT WAS ALREADY OCCUPIED!! When I went back to the front desk, I asked the clerk If she was trying to get me shot. She sort of laughed, said she was sorry it happened and gave me a key to another room. I was very upset with what could have happened, as I scared the heck out of the people that were already in the room, along with myself. I have stayed at this hotel several times, and this is the first and hopefully last problem that I will experience. My company uses this hotel for its truck drivers, and would not use it if there is any sort of danger. October 13, 2013
Rated 5.0 out of 5.0 by Great Welcome The woman that checked us in was very upbeat and made us feel welcome. She made sure we had our check-in gift and knew where everything was located. She even suggested a local restraurant for dinner. We would definately stay here again. October 3, 2013
Rated 4.0 out of 5.0 by early alarm We've stayed at this HIE a few times due to it's convenient location and always enjoyed the stay. We usually arrive late in the evening and turn in right away. This time the alarm clock went off - at 6am. Who checks the alarm?? Since we were awake, we got up and prepared to depart but with coffee and a nice breakfast in mind first. We head down stairs only to find everything closed. The clock was set 2 hours early - with an early alarm - on a Sunday!! And not even any coffee available. Hotel staff - please add the time and alarm to your room checklist. Otherwise a nice hotel. October 3, 2013
Rated 5.0 out of 5.0 by Love It! Wonderful Holiday Inn Express conveniently located of I-26. I travel to Newberry often and have no complaints. Staff knows you by name and always ensures you are comfortable. Always greated at a Gold Elite member. Rooms are always clean and spacious. Laundry on site and is never crowded. Indoor pool and fitness center is adequate. Thank you Ambria, Anthony, Sarah, Cynthia and all staff for always making my stay comfortable. October 2, 2013
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