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Rated 3.9 out of 5 by 140 reviewers.
Rated 5.0 out of 5.0 by The room We were disappointed to find there was no air con in the room. The windows would not open far enough to allow for adequate ventilation, the weather was warmer than usual. July 18, 2014
Rated 3.0 out of 5.0 by Needs Air Con We happened to stay during a very warm spell in Newcastle, so the room on the second floor was very hot. Would benefit from Air Con. However in most months this would not be an issue. Management was a little inflexible when guests asked... begged for a second TV to be turned on so that a World Cup Match could be watched. The one TV was not adequate and there was a great deal of interest. Manager said the area was set up for breakfast so couldn't be turned on. Not sure what the set up for breakfast was as there was no cutlery or crockery on the tables. He could have done more. However it was all for a very good price and although the breakfast menu was limited it was free, so cannot complain. July 16, 2014
Rated 5.0 out of 5.0 by Overnight stay in Newcastle Metro Quick check-in by a very smart young lady. Appearance of foyer was clean and tidy - pleasing to the eye. All corridors clean and tidy. Excellent service in all areas. Easy access to internet. July 16, 2014
Rated 5.0 out of 5.0 by good quality and reasonably priced hotel We were on a leisure trip, going further south. We found this hotel very relaxing and comfortable. Service was excellent and staff very helpful. We would have no hesitation recommending this hotel and will use it any time we are in the area. July 15, 2014
Rated 5.0 out of 5.0 by Well Located Clean and Comfortable Hotel This Holiday Inn Express Hotel is sited to the South West of Newcastle adjacent to The Metro Center with an excellent range of local facilities all within a couple of minutes drive. We stayed for seven nights and enjoyed eating at somewhere different every night. Throughout our stay The Hotel and Rooms were consistantly clean and comfortable. Without exception all of the Staff were allways friendly and helpfull. The Breakfast range was the same each day but there were 3/4 hot items and a good variety of cereals, breads, cakes, yoghurts and fresh fruit, and best of all it`s free. The Hotel was virtually full throughout our stay and yet the free WiFi worked well throughout all areas and there is allways ample free parking. Two of our party required the disabled facilities rooms and they too were totally satisfied with all aspects of their stay. We would recommend this Hotel for its amazing value for money. July 10, 2014
Rated 4.0 out of 5.0 Excellent service Hotel Clean and Tidy, Plenty of choice for breakfast. (avoid the scrambled egg) Staff very cheerful and helpful. July 10, 2014
Rated 2.0 out of 5.0 not family friendly Was told that this is a business bed and breakfast, and family with twins 8 months and child 4 -- were not welcomed in the same room. July 10, 2014
Rated 5.0 out of 5.0 by Great stay for what we required We needed accommodation fairly local to the Durham passport office and this was available. Restaurants are widely available locally (within walking distance), it had easy, free parking. Staff were very accommodating and helpful. Breakfast was fine for a buffet style breakfast. The room was comfortable and the free wifi very helpful. The bathroom was clean and of a high standard. July 3, 2014
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