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Rated 3.9 out of 5 by 158 reviewers.
Rated 5.0 out of 5.0 by Good Clean Hotel The hotel was clean and tidy and everything we needed was in the room ready for us. We stayed in a interconnecting room which was on the front near the main road, but you couldn't hear a thing from outside at all during the night. The mattress was a little on the soft side and the pillows weren't the best so next time I'll probably take my own pillows as I like to sleep with two and there were only two on the bed (one each). The only thing that I didn't like was breakfast, but that is only because I am quite fussy. I don't like sausages or egg so the only thing I could eat was the croissants and toast. However unless you get to breakfast quite early the croissants were quite hard and the toast was either like warm bread or completely burnt, there was no in-between. Saying that though my husband and 4 children thouroully enjoyed breakfast and it set them up for the day. Don't let my review of breakfast put you off staying here though, I know we'll be back next time we visit family in the area, in fact I'm just about to book a night for December. August 18, 2014
Rated 5.0 out of 5.0 Always a safe bet. Clean, well furnished. We stay at many accommodation and we find this group is always clean, well furnished, well maintained and is a pleasure to stay in.... August 17, 2014
Rated 4.0 out of 5.0 by Overall good experience I brought my parents with me, whose mobility isn't brilliant. We felt a bit rushed in the mornings to make the breakfast timings as our movements aren't exactly speedy, but it was noted that others were coming to the breakfast room after us still in their sleepwear. So I guess we weren't alone. Not everyone that books into a HIE is only there for business. More August 14, 2014
Rated 4.0 out of 5.0 by Comfortable but let down by poor maintenance Good hotel overall and good bus links into the city. However, it is next to a main railway line which our room directly overlooked. As it was very warm we left the window open as it was when we found it. However during the night there were a number of freight train movements that disturbed our sleep and we then found that we could not close the window, a two inch gap remaining. The defect was reported twice during our two-night stay but not fixed although we were offered another room late in the evening of our second night but this was in another wing so we frankly couldn't be bothered moving at that time of night. Apart from that I would rate this hotel highly, with friendly staff and an excellent standard of cleanliness. Assuming that our problems were a "blip" we would happily stay there again, if only to eat at the excellent Skiff Inn next door. Oh - and if you decide to go into the Skiff then do ask about the fascinating story of Mr Clasper.... August 10, 2014
Rated 5.0 out of 5.0 by fantastic hotel and stay the staff were very helpful with any queries that I had. they couldn't be any more pleasant always had a smile when you seen them and the breakfast was absolutely lush. August 7, 2014
Rated 5.0 out of 5.0 by Another Soul Toons adventure Having stayed at this hotel for the last three SOUL TOONS events here, I have no complaints what so ever. Very friendly staff who are more than helpful. Taxi to the Hotel from the Metro Centre takes 5 minutes and the Soul event is only 5 minutes away in another Taxi, so this is a great location. Although you do get loads of hen/stag parties there, they are never a problem. So I recommend this hotel for these reasons. Thank You :) August 7, 2014
Rated 3.0 out of 5.0 by Basic and noisy We were disappointed compared to previous experiences of this brand. Lots of noise from outside each morning with deliveries etc, not helped by us having to keep the window open due to it being so warm. Breakfast mediocre and overripe bananas each morning not appealing. August 7, 2014
Rated 5.0 out of 5.0 by Excellent hotel Comfortable, friendly and helpful staff. Great location, close to metro-centre. Restaurants within walking distance. Good choices at breakfast. Would definitely recommend. August 6, 2014
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