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Rated 3.9 out of 5 by 156 reviewers.
Rated 4.0 out of 5.0 by Overall good experience I brought my parents with me, whose mobility isn't brilliant. We felt a bit rushed in the mornings to make the breakfast timings as our movements aren't exactly speedy, but it was noted that others were coming to the breakfast room after us still in their sleepwear. So I guess we weren't alone. Not everyone that books into a HIE is only there for business. More August 14, 2014
Rated 4.0 out of 5.0 by Comfortable but let down by poor maintenance Good hotel overall and good bus links into the city. However, it is next to a main railway line which our room directly overlooked. As it was very warm we left the window open as it was when we found it. However during the night there were a number of freight train movements that disturbed our sleep and we then found that we could not close the window, a two inch gap remaining. The defect was reported twice during our two-night stay but not fixed although we were offered another room late in the evening of our second night but this was in another wing so we frankly couldn't be bothered moving at that time of night. Apart from that I would rate this hotel highly, with friendly staff and an excellent standard of cleanliness. Assuming that our problems were a "blip" we would happily stay there again, if only to eat at the excellent Skiff Inn next door. Oh - and if you decide to go into the Skiff then do ask about the fascinating story of Mr Clasper.... August 10, 2014
Rated 5.0 out of 5.0 by fantastic hotel and stay the staff were very helpful with any queries that I had. they couldn't be any more pleasant always had a smile when you seen them and the breakfast was absolutely lush. August 7, 2014
Rated 5.0 out of 5.0 by Another Soul Toons adventure Having stayed at this hotel for the last three SOUL TOONS events here, I have no complaints what so ever. Very friendly staff who are more than helpful. Taxi to the Hotel from the Metro Centre takes 5 minutes and the Soul event is only 5 minutes away in another Taxi, so this is a great location. Although you do get loads of hen/stag parties there, they are never a problem. So I recommend this hotel for these reasons. Thank You :) August 7, 2014
Rated 3.0 out of 5.0 by Basic and noisy We were disappointed compared to previous experiences of this brand. Lots of noise from outside each morning with deliveries etc, not helped by us having to keep the window open due to it being so warm. Breakfast mediocre and overripe bananas each morning not appealing. August 7, 2014
Rated 5.0 out of 5.0 by Excellent hotel Comfortable, friendly and helpful staff. Great location, close to metro-centre. Restaurants within walking distance. Good choices at breakfast. Would definitely recommend. August 6, 2014
Rated 3.0 out of 5.0 by Gutes Hotel Gutes Hotel für einen Aufenthalt. Leider nicht Zentral dafür aber in der nähe der Einkaufs_Mal August 5, 2014
Rated 5.0 out of 5.0 by Soul Toons at the Lancastrian suite, Dunston We have stayed here on two other occasions and have never been disappointed at all. Staff at reception were very helpful and very courteous as usual. The rooms are tidy and clean and when we have had reason to call reception for any issues that may arise they have dealt with very efficiently. The lady at the reception even moved us after we had been put on the ground floor as this was full of stag/hen parties. We had another fantastic time at the Soul Toons event and a much needed nights sleep (we were probably noisier than the stag/hen parties). We have booked the same hotel for the August event already. Thanks you:) August 5, 2014
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