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Rated 4.0 out of 5 by 220 reviewers.
Rated 5.0 out of 5.0 by Great Hotel Vey convenient for staying and touring in the North East. Clean and comfortable Nice friendly staff Good breakfast Have stayed here a number of times and it always meets my expectations. November 11, 2014
Rated 5.0 out of 5.0 by Great place to stay I would definitely stay at this hotel again I have already recommended it to friends and family. Lovely reception stay who were very friendly, nothing was too much trouble for them. I don't often praise hotels because I am quite choosy but this hotel is excellent November 11, 2014
Rated 5.0 out of 5.0 by Pleasant stay and good value Nice hotel, friendly staff and very clean, good value breakfast included although would be nice to see a few more hot items, overall lovely stay. November 9, 2014
Rated 4.0 out of 5.0 by Ideal for sightseeing Good for exploring the area and convenient for shops Breakfast was not brilliant especially the cardboard scrambled eggs Otherwise you get you what you pay for November 8, 2014
Rated 5.0 out of 5.0 by Really friendly staff Helpful staff during booking process (changes to booking were done quickly and without any surcharges) - they made an effort to make it seem easy and sent confirmation of changes through to me quickly. As well as this the staff in the hotel were extra friendly and really helpful. November 7, 2014
Rated 4.0 out of 5.0 by Great value for money The rooms are spotless and the bed is very comfortable. The staff are courteous and friendly. The facilities for the disabled are very good. One of my pet niggles is talking to a wall whilst checking in, if one is in a wheelchair. This hotel has a dropped desk but it was unusable as it was covered in leaflets and other ornaments and therefore, I found it difficult to sign in. The breakfast on every other occasion that I visited was great. I know that it is free but I am sure that it is included in the price. I was disappointed in the layout. The bowls were not next to cereals etc. The cereals were in a glass bowl on a very high shelf. I watched a lad manfully try to get the cereals which were actually above his head. Also there was not quite the choice of fruit or yoghurt that there normally is. However, overall, great value for money. November 6, 2014
Rated 5.0 out of 5.0 by Great service Have stayed several time for leisure break to visit relations. Always a friendly efficient welcome. We have always been given a room which is away from groups. The staff welcome these groups and handle potential awkward moments very well indeed. Breakfast included and perfectly adequate, room clean and comfortable. Excellent location for many attractions. Plenty of evening eating out places. November 6, 2014
Rated 3.0 out of 5.0 by Lack of consideration from other hotel guests Everything about my stay could have been great. The staff were great. the rooms were good. The breakfasts were adequate/good. But the neighbours were appalling. Saturday night included banging on the next door and swearing over a period of an hour 1.30 am to 2.30 am despite. Two attempts had to be made buy staff to quieten things down, then noisy women returning at 3.30 am. The next morning I had to drive over 200 miles past motorway signs reminding me not to drive if I was tired. I felt exhausted. November 6, 2014
Rated 4.0 out of 5.0 by An acceptable hotel The hotel is out of the centre of Newcastle but it is only a short drive in. It is very clean and very quiet. Remembering it is a Holiday Inn Express which is the lower end of the IHG hotels it is a fine place to stay overnight as a break in a journey. Spare beds though are not ideal - the extra bed for our son was impossible to sleep on. The mattress was thin and the slats were uncomfortable. One point to say is that the towels were absolutely lovely and lush November 4, 2014
Rated 3.0 out of 5.0 by Breakfast The overall stay at the hotel was fine, however breakfast was not very special. Breakfast is scheduled to finish at 9.30am, however at 8.45am, there were no sausages, yoghurts, white bread and spoons. November 2, 2014
Rated 2.0 out of 5.0 by Avoid on a Saturday! Avoid on a Saturday! Drunk's kept us awake all night, had to sort the problem myself. Staff weren't professional. October 31, 2014
Rated 2.0 out of 5.0 by i dont think ill be stopping again very disappointed and I don't think ill be stopping again in a HIE October 31, 2014
Rated 4.0 out of 5.0 by Recent. Visit We had a very enjoyable stay this year which made up for our visit last year which was very noisy with a bit of hassle from other guests. October 30, 2014
Rated 4.0 out of 5.0 by Comfortable Happy with stay, comfortable bed, bathroom great, a few more tv channels would be better but other than that can't complain. October 28, 2014
Rated 5.0 out of 5.0 by Nice hotel stay. Enjoyed our stay at Gateshead for a few days break. Hotel and staff all good. October 28, 2014
Rated 5.0 out of 5.0 by comfortable accommodation and great service conveniently situated hotel, pleasant and efficient staff. Very clean and comfortable. Well behaved dogs welcome at no extra charge - hopefully this won't be abused by irresponsible dog owners. would definitely recommend October 27, 2014
Rated 4.0 out of 5.0 by Great location , staff and value A great stopover at the Metro Centre . Great value , refurbished rooms , spotless and super staff . I was overnight on business with a lot to carry and work to do so the staff got me a quiet room near to reception . Wifi was easy to connect and quick . There are three places to eat next to the hotel . Breakfast was adequate... hot and cold choices . I didn't have a good night's sleep but probably a one-off reason . I was woken by creaking floorboards but yet couldn't hear any footsteps from above . Really loud and non stop . I decided to close my window as my room had become quite cold which point the creaking stopped!! It was extremely windy - the night the tail end of the hurricane passed through but very very bizarre! My only criticism was that there isn't a socket anywhere near a mirror ...females with straighteners etc aren't catered for! October 25, 2014
Rated 4.0 out of 5.0 by Convenient Location & Friendly Service Hotel is conveniently located close to shops. Room was comfortable and hotel staff very friendly. The free breakfast was adequate and appreciated the free internet to keep our teenage son happy! Couldn't fault this hotel. October 15, 2014
Rated 5.0 out of 5.0 by Good value Clean, quiet, modern hotel just outside Newcastle city centre, with easy access to excellent shopping facilities. Staff were very friendly and helpful for all our needs. Good breakfast selection. October 10, 2014
Rated 4.0 out of 5.0 by mirror in bedrooms I think the situation of the mirror in the rooms is not very serviceable (it was probably a man that designed its position) The lighting is poor when a woman is using cosmetics, and standing up gets tiring. What is wrong with a Dressing Table near the window or near a decent light? It definitely needs thinking about October 9, 2014
Rated 5.0 out of 5.0 Illness during stay I booked this hotel to show my partner Newcastle but on the first day I was taken ill and had to add on 2 extra days the staff couldn't do enough for me so kind and helpful. My partner still hasn't seen Newcastle but we will definitely be back to this hotel. October 9, 2014
Rated 4.0 out of 5.0 by Pleasant room but one or two drawbacks The room was pleasant and comfortable and the staff very helpful, but the sound on the TV was very difficult to hear. The landing was freezing. The cooked breakfast was limited and not well cooked. October 9, 2014
Rated 5.0 out of 5.0 by At last... recognition for Rewards members A really friendly HIE, great location (just down the road from the Metro Centre) and really friendly staff. Not much more to say really except that if it is a nice day I definitely recommend a stroll along the towpath that leads down the side of the hotel especially, if like me, you have your hound along for the journey. And at last! Recognition for Platinum Membership, a 300 point voucher! October 6, 2014
Rated 5.0 out of 5.0 by Arrival at the hotel As soon as we arrived we were greeted by the very pleasant staff October 5, 2014
Rated 4.0 out of 5.0 by Friendly staff and great breakfast The staff at this hotel are really friendly and helpfull and always smiled!! The breakfast was really good with plenty to choose from including a variety of tea and coffee. There were also free newspapers which many hotels do not provide. The free wifi was also excellent as other hotels charge for this October 3, 2014
Rated 1.0 out of 5.0 by Disappointing Facilities were dated, corridors dirty, room noisy and hot. Bed wasn't very comfortable. Breakfast was plentiful but the quality was poor. September 30, 2014
Rated 4.0 out of 5.0 by New Beds required The Bed was one of the most uncomfortable I have ever found in an hotel room. Hard and hurt our hips. Doors banging until late, Light outside in car park on all night so the room was not dark. Ran out of food for breakfast and Mugs were not washed both top trays of mugs were full of past drink stains. The staff were good with what they had to work with. The Door handle came off in your hand every time you closed the room door. This was reported but not fixed during our short stay. September 30, 2014
Rated 5.0 out of 5.0 by ideal location The hotel at the Metro Complex in Gateshead/Newcastle is ideal if you want to shop or dine out. There are restaurants all around the hotel within walking distance. Sleeping is easy because the windows are all double glazed and there are plesent views from the bedroom windows. The rooms are have plenty of space. The staff are extemely helpful. Nothing was a bother to them. We used the Hotel as a base to go to the Team Valley Trading Estate. September 26, 2014
Rated 5.0 out of 5.0 by Great for a visit to gateshead Very friendly and knowledgeable staff. Asked for quiet room away from hen/stag parties. 5th floor with no rooms either side perfect.Thanks September 26, 2014
Rated 5.0 out of 5.0 by Good hotel and great service We went up for a short break and we found the whole experience worth the trip. The location was great for the area to get to where we wanted to go. Great shops and plenty of eating out places on the doorstep. Staff at the hotel very friendly and helpful. September 26, 2014
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