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Rated 3.9 out of 5 by 144 reviewers.
Rated 5.0 out of 5.0 by Well Located Clean and Comfortable Hotel This Holiday Inn Express Hotel is sited to the South West of Newcastle adjacent to The Metro Center with an excellent range of local facilities all within a couple of minutes drive. We stayed for seven nights and enjoyed eating at somewhere different every night. Throughout our stay The Hotel and Rooms were consistantly clean and comfortable. Without exception all of the Staff were allways friendly and helpfull. The Breakfast range was the same each day but there were 3/4 hot items and a good variety of cereals, breads, cakes, yoghurts and fresh fruit, and best of all it`s free. The Hotel was virtually full throughout our stay and yet the free WiFi worked well throughout all areas and there is allways ample free parking. Two of our party required the disabled facilities rooms and they too were totally satisfied with all aspects of their stay. We would recommend this Hotel for its amazing value for money. July 10, 2014
Rated 4.0 out of 5.0 Excellent service Hotel Clean and Tidy, Plenty of choice for breakfast. (avoid the scrambled egg) Staff very cheerful and helpful. July 10, 2014
Rated 2.0 out of 5.0 not family friendly Was told that this is a business bed and breakfast, and family with twins 8 months and child 4 -- were not welcomed in the same room. July 10, 2014
Rated 5.0 out of 5.0 by Great stay for what we required We needed accommodation fairly local to the Durham passport office and this was available. Restaurants are widely available locally (within walking distance), it had easy, free parking. Staff were very accommodating and helpful. Breakfast was fine for a buffet style breakfast. The room was comfortable and the free wifi very helpful. The bathroom was clean and of a high standard. July 3, 2014
Rated 5.0 out of 5.0 by Great Location Friendly Staff Great welcome, well looked after, and good location for business and shopping July 2, 2014
Rated 5.0 out of 5.0 by Perfect for last minute It was perfect for a last minute trip to the Metrocentre as it was within walking distance. The hotel was clean as was the room. Included in the price was internet access and breakfast. The food was good for what you got but there was no egg or bacon. Overall I would recommend this hotel. July 2, 2014
Rated 5.0 out of 5.0 by High standards and excellent value Very good value and the rooms and dining/reception area were clean and well kept. I would definitely stay again. It was just what we needed. July 2, 2014
Rated 4.0 out of 5.0 by Good hotel Good in general. Female staff in reception not very polite or kind; seems just ignoring. July 1, 2014
Rated 3.0 out of 5.0 by Sleep quality a bit noise as this property does not have air-conditioning and the window had to be opened. June 25, 2014
Rated 4.0 out of 5.0 by excellent The staff were outstanding, the atmosphere was friendly the room was clean and comfortable the free breakfast was a bonus so overall it was very good June 19, 2014
Rated 2.0 out of 5.0 by Going Downhill Used to like this hotel, not sure what has happened recently but the breakfast experience is going rapidly downhill. Now its just an OK hotel. The rooms tho are good, the Tyne wing being better rooms. I gave up trying to have breakfast on this stay. No trays, moving things around, the layout isn't good, tables not cleared, just generally not as good as it used to be. Stopping the availability of trays to get your breakfast is just hopeless. Pains me to write this as the staff I regularly deal with at reception are great. June 17, 2014
Rated 4.0 out of 5.0 by Comfortable bed and good service This hotel fit our needs. We were stopping for the night between destinations. The beds were extremely comfortable and the staff were friendly. There were nearby restaurants and the continental breakfast offered at the hotel was very nice with a selection of both hot June 10, 2014
Rated 5.0 out of 5.0 by A great hotel The service provided at the hotel was excellent and the rooms were clean and in excellent condition. The free wifi is a bonus for when working away from home. I'd certainly recommend this hotel to others. June 9, 2014
Rated 5.0 out of 5.0 by Relaxing stay and good service This was my first stay at a Holiday Inn and i will certainly consider them again. I have in fact now booked for 2 nights in York this month. The staff were helpful, the room was spacious and well priced and the breakfast was more than adequate. I am now looking forward to my next stay. June 5, 2014
Rated 3.0 out of 5.0 by sloppy room servie Having stayed at this hotel on several occasions,I was a little taken aback when on checking in for a four night stay my wife and I found that the usual tea/coffee/milk had not been put into the room.Reception were extremely helpful and we enjoyed our first night.Next morning at around 9am we were in the process of getting ready when a chambermaid knocked and asked if she could make up the room ,we said we were not dressed yet and she left.The room was as we left it on our return that evening.We again told reception and were promised that all would be remedied next day.The next day was crazy ,the bed had been made ,but the bathroom and toilet had just been left and the tea/ coffee, towels, toilet paper etc had not been replaced.I must say that the staff on reception especially the duty manager were most helpful,but the whole experience left us both wondering why we should come back here.Steve. June 5, 2014
Rated 5.0 out of 5.0 by first class hotel with excellent service had lovely overnight stay with very comfortable bed found overall everything top class cleanliness staff and location very good will definatly visit this hotel again June 3, 2014
Rated 4.0 out of 5.0 by Brilliant Brilliant customer service by the front of house staff when booking in. This was continued when I asked for an extension cable for my medicle equipment, and also another bath towel as there was only one in the room. The only downside, and it is only a small critism, and that is why do you not have any power points near to the bed? I only ask because I have to use a breathing machine at night. The property was well situated for our needs of visiting National Trust and English Heritage sites. I was not recognised as an IHG Rewards Club Member, or asked for my membership number. May 26, 2014
Rated 5.0 out of 5.0 by Prefect for business I stay in this hotel every week for 3 night & everything is great about this hotel where the biggest point is that the rooms are really clean May 8, 2014
Rated 4.0 out of 5.0 by Nice Hotel - shame about the IHG Rewards recognition A good quality express, very friendly staff, decent sized rooms and handy location (for Gateshead and the Metro centre). However if you are a rewards club member don't expect any recognition! I realise that room upgrades are not possible at HIE's but you do normally get a free drink, some points or at least a "we are delighted to welcome you as a valued Platinum member" but not here! April 6, 2014
Rated 1.0 out of 5.0 by not a good stay we were let down by things like: 1. The room carpet was stained. 2. There was a lack of choice for breakfast - no bacon available! March 27, 2014
Rated 1.0 out of 5.0 by noisy room with a hint of ash tray Although the hotel has a very pleasant outlook over the river Tyne the room was found to be smelling like a cigarette ashtray despite being marked as a non-smoking room. Close by is a railway line and when the trains go by the whole room seemed to vibrate and when a goods train went past in the early hours of the morning I thought it was an earthquake. As a Priority club member this is the first hotel where I was not greeted as a member and not told about breakfast times (albeit known) and when I reported that the room stunk of smoking I was told "it will be reported" no sorry or would you like another room just a view of the persons back as she acknowledged and walked back into the office. March 2, 2014
Rated 5.0 out of 5.0 by Great Hotel I booked this hotel at the last minute and rang to check that it was ok to bring two dogs with us. The staff went out of their way to make us and the dogs feel welcome. We were given a ground floor room to make it easier with the dogs and we were all made welcome in the bar in the evening. Will definately stay here again. February 28, 2014
Rated 5.0 out of 5.0 by A real bargain break If you want a great place to stay, close to everything Newcastle has to offer, at the most amazing price!! Then stay here. Free Wi-Fi, fantastic buffet breakfast, nice bar/lounge area, and best of all..step outside and you have KFC. Frankies & Bennys, TGI Fridays, and a fabulous pub, bar/restaurant!! But if your like us, take your own pillows... February 24, 2014
Rated 4.0 out of 5.0 by Good Service & Good Value Only had a one night stay in a double room with a sofa bed for my teenager. Room was adequate and clean. Bed was a little too soft for me but ok for one night. Had free wifi which was good. My only real gripe (and this may sound picky to others) was the 'non branded' coffee in the rooms and the poor tasting coffee at breakfast. I did mention to the male member of staff that the water for the coffee out of the machine tasted 'musty' but he dismissed my comment. Maybe instead of black coffee with no sugar I should ply it with loads of milk and sugar to make it palatable !! This said the hotel was conveniently situated for our visit and would stay there again. February 21, 2014
Rated 5.0 out of 5.0 by Polite staff Great stopping point especially if you want the metro centre or trip into Newcastle or surrounding area. February 21, 2014
Rated 5.0 out of 5.0 by Will be my first choice in the future Excellent location for all purposes of short breaks. Easy to find and is close to the A1. Friendly and helpful staff. Very clean and comfortable rooms. Will certainly be my first choice in the future. January 24, 2014
Rated 5.0 out of 5.0 by Excellant place to stay What a find this is, staff very friendly and welcoming, room well laid out and cleanliness was good. Breakfast was plentiful, however, the water for the tea and coffee had a strange taste, so on checking out I mentioned this and they were going to look into it. The lady on the reception desk, was very helpful and chatty, not sure of her name, but the User ID was STEWARTA, if this helps to identify her as we would like let you know that she is a credit to the company. We will certainly stay again if we are ever in the area. January 16, 2014
Rated 4.0 out of 5.0 by Bed The room was very clean and tidy - the mattress was very soft and a little uncomfortable for us. The curtains in our room 425 were different lengths - didn't really matter. The staff were helpful and friendly . The breakfast was good. January 3, 2014
Rated 5.0 out of 5.0 by great service and very good value Staff were great, breakfast was a really good choice and the room was as good as some four star hotels abroad We had a really good experience and would recommend the hotel to anyone visiting the area Amanda on reception was very helpful and overall the staff were great TGI close by is a superb restaurant and well worth a visit January 2, 2014
Rated 5.0 out of 5.0 by Very friendly greeting from staff on arrival Lovely welcome. Clean and quiet hotel. Really great getting free breakfast - thanks January 2, 2014
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