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Rated 4.0 out of 5 by 196 reviewers.
Rated 4.0 out of 5.0 by Friendly staff and great breakfast The staff at this hotel are really friendly and helpfull and always smiled!! The breakfast was really good with plenty to choose from including a variety of tea and coffee. There were also free newspapers which many hotels do not provide. The free wifi was also excellent as other hotels charge for this October 3, 2014
Rated 1.0 out of 5.0 by Disappointing Facilities were dated, corridors dirty, room noisy and hot. Bed wasn't very comfortable. Breakfast was plentiful but the quality was poor. September 30, 2014
Rated 4.0 out of 5.0 by New Beds required The Bed was one of the most uncomfortable I have ever found in an hotel room. Hard and hurt our hips. Doors banging until late, Light outside in car park on all night so the room was not dark. Ran out of food for breakfast and Mugs were not washed both top trays of mugs were full of past drink stains. The staff were good with what they had to work with. The Door handle came off in your hand every time you closed the room door. This was reported but not fixed during our short stay. September 30, 2014
Rated 5.0 out of 5.0 by ideal location The hotel at the Metro Complex in Gateshead/Newcastle is ideal if you want to shop or dine out. There are restaurants all around the hotel within walking distance. Sleeping is easy because the windows are all double glazed and there are plesent views from the bedroom windows. The rooms are have plenty of space. The staff are extemely helpful. Nothing was a bother to them. We used the Hotel as a base to go to the Team Valley Trading Estate. September 26, 2014
Rated 5.0 out of 5.0 by Great for a visit to gateshead Very friendly and knowledgeable staff. Asked for quiet room away from hen/stag parties. 5th floor with no rooms either side perfect.Thanks September 26, 2014
Rated 5.0 out of 5.0 by Good hotel and great service We went up for a short break and we found the whole experience worth the trip. The location was great for the area to get to where we wanted to go. Great shops and plenty of eating out places on the doorstep. Staff at the hotel very friendly and helpful. September 26, 2014
Rated 5.0 out of 5.0 by Ideal location I stay at this hotel often for gigs in Newcastle City Centre as it's perfect for getting back on the A69 to come home. It's always been a friendly hotel and the rooms are adequate for a short stay over. September 26, 2014
Rated 4.0 out of 5.0 by Comfortable & Reasonable Comfortable, clean room. Close to restaurants. Would have been cheaper if not for the football match. September 24, 2014
Rated 5.0 out of 5.0 by Excellent for shopping have stayed on many occasions and would return in the future. Look for bargains , they are there frequently. September 23, 2014
Rated 4.0 out of 5.0 by Handy location for Metro centre and airport I have used this hotel a number of times due to its location. However this time the room was at the rear and I suffered from railway traffic noise which was half expected as I knew it was there. The hotel seems to use a large container in the rear car park as storage and I was wakened by the sound of a lorry reversing and manoeuvring in the car park to get near the container and back out again. The loud beeps when lorry reverse works, even a few floors up. September 19, 2014
Rated 3.0 out of 5.0 by Room Allocation & Noise We were allocated room 202 which is directly above a plant room of some description. There was an element of noise during the day but it was at night that the problem was magnified to an unbearable level resulting in an extremely uncomfortable and sleepless two night period. We were unable to have the window open due to the level of noise and even when closed the noise was loud and the wall and floor seemed to vibrate from the machinery being run on a constant cycle. I believe if there is this level of noise visitors should be made aware and that the cost of those rooms affected should be drastically reduced to compensate for such disturbance. September 19, 2014
Rated 4.0 out of 5.0 by ok, but not ideal at all issues i have mentioned makes me now to re think where i stay in future September 16, 2014
Rated 3.0 out of 5.0 by Just OK What you would expect from Holiday Inn Express, basic but adequate. Wireless connection almost unusable. Advertised as fast, its the complete opposite in the bedroom. September 8, 2014
Rated 5.0 out of 5.0 by Lovely clean hotel throughout,staff are lovely,polite and friendly I stayed here with my partner an children,for a weekend away. The hotel was lovely and clean,staff were very polite and friendly always their too help,we all enjoyed our stay and the children made them selfs at home and wanted to stay longer. Everything about our stay was lovely our room was very clean,so was very happy about that,their is tv channels to watch,tea and coffee in your room a phone and a list if you want any dry cleaning,the room is cleaned daily an they put fresh bedding an towels every day for you.. the whole hotel is very clean. Breakfast is included in on your stay at reasonable times too and quite a bit to choose from hot and cold so that is good to with lots off different drinks too choose from too also hot and cold,They do serve other foods as far as im aware but we didnt eat here any other time only had breakfast as we eat out at the local pubs and restraunts that were on same grounds as hotel.. we could not complain about a single thing,we enjoyed our stay as a whole and will be going back alot more too,i would reccomend.. September 5, 2014
Rated 4.0 out of 5.0 by GOOD FOR A SHORT STAY Room very clean, and staff friendly. Should just stick to continental breakfast as scramble eggs were tasteless and sausages were of the cheap variety. You get what you paid for and it is good value for a short stay. Not recommended for a romantic weekend away if you want luxury and pampering.. September 5, 2014
Rated 5.0 out of 5.0 by Good City break The hotel was easy to find off the A1 with plenty of parking space. We were welcomed and offered a room well away from stag and hen parties. The staff were also helpful in giving us directions to the Metro Centre, it took us 13 minutes to walk at a good speed down a cycle track which we would not recommend after dark. There a plenty of places to eat, we enjoyed The Skiff for their quality of food and service. We could not fault the staff who acknowledged us every time we passed. The breakfast is fine, although there is no bacon there are plenty of other choices. The towels were big and fluffy. The only problem with the room was there was a dark stain on the floor. Altogether a pleasant stay. September 5, 2014
Rated 4.0 out of 5.0 by Nice hotel I stopped at the Newcastle holiday Inn express30th and 31st August. The staff were very helpful, the room was very clean, the bed was a little to worn I think it had a groove in the middle! This hotel provides luxurious bath sheets, these are much better than the usual bath towels, exellent! The thing that suprised me more than anything was been woken up at 11.30 by dogs barking, more suprising as we were on the 5th floor. The breakfst was the usual fare and plenty of it. Very close the many of the major food chains and supermarkets. All in all I would recommend this hotel September 4, 2014
Rated 5.0 out of 5.0 by A very comfortable overnight stop This hotel is in a good location, is quite quiet for being so close to a major city and offers good value for money, especially as a full English (but no bacon) breakfast buffet is provided. Friendly staff and easy car parking are added bonuses. September 4, 2014
Rated 5.0 out of 5.0 by Convenient break on the long journey north. Excellent stay! Clean, quiet, good location, good breakfast, lovely staff. We used Reward Points to book this stay to break a long journey north. The hotel was easy to find and exceeded our expectations. The staff were efficient and friendly. The manager helped me sort out my computer when it wouldn't recognise the hotel's free WIFI. He knew what he was doing. Many thanks, we will be back. September 2, 2014
Rated 4.0 out of 5.0 by Central location for clubbers Good hotel for location to the Metro center. However also for night clubs. Clean, good breakfast, friendly staff but very noise during the night up to 5am with returning revelers. August 28, 2014
Rated 5.0 out of 5.0 by holiday express review excellent service great comfortable beds lovely and clean August 27, 2014
Rated 5.0 out of 5.0 by Very satisfactory We particularly like the blue night light in the bathroom. August 27, 2014
Rated 2.0 out of 5.0 by disappointed with the level of comfort We stayed here as a stopover on our way to Edinburgh. As it was only a stop over we were not expecting too much. The rooms we were given were ok but being next to a room where there was barking dogs unsettled us. To be fair the staff managed to find the dog owners to get them to calm the dogs but it put us on edge. With a Holiday Inn Express you don't expect luxury but you do expect a minimum amount of comfort. The beds were extremely uncomfortable and none of us had a good sleep. Also with the breakfast we didn't expect top quality, but I found there to be a total lack of quality. I have stayed in a few Express hotels and this had the worst breakfast. So overall we were disappointed with the stay. The staff were attentive but the overall quality of the hotel made their jobs very difficult. August 26, 2014
Rated 2.0 out of 5.0 by Carpets and Sofa Staff excellent. Room scruffy and poor. Carpet stained and spotted with something. Unpleasant. Sofa looked like it had blood stains on it. August 24, 2014
Rated 5.0 out of 5.0 by mr chris honeyford my family came for the weekend and we got a free night because we booked three nights, we took our little dog and she was welcome aswell, thank you to all the helpful staff. August 23, 2014
Rated 3.0 out of 5.0 by Nice room Just the breakfast let it down.Staff great,check in great,room clean and tidy,TV choices limited,secure parking and easy access to motorway network. August 22, 2014
Rated 4.0 out of 5.0 by Excellent Staff, good location I brought my parents away here as a base to see some of the NE. Great location for getting around. A fine breakfast to star the day off. I must say how exceptional the staff are here ... They even went to the trouble of contacting me to enquire about my preference for room location. Good pub with very good value food next door. Thank you August 21, 2014
Rated 4.0 out of 5.0 by Clean comfortable and good price Stopped here on our way up to Alnwick from a friends wedding in Sunderland. Room rate was cheap for a Friday night but the quality of the room was not affected by this. Clean comfortable room, plenty of space. Within walking distance of several places to eat (would recommend TGI Fridays) Would definitely stay here again if we are ever over this way! August 19, 2014
Rated 5.0 out of 5.0 by brilliant Excellent accommodation..... would use again and find all the chain places are great. August 19, 2014
Rated 5.0 out of 5.0 Convenient location and a gret break Hotel clean and comfortable. Parking sufficient and location very good. Thoroughly enjoyed our 4 night stay and would recommend this hotel. August 19, 2014
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