Rated 3.8 out of 5 by 99
Rated 5.0 out of 5.0 by Chain01 Great find
Used this hotel for metro centre what a good choice good sized room, clean, staff friendly and informative ,good breakfast ,what more could you ask for
November 19, 2013
Rated 5.0 out of 5.0 by DB56 Always Good
We regularly stay at this hotel, our visit this time was for four nights and we had a very comfortable and enjoyable stay.
November 18, 2013
Rated 2.0 out of 5.0 by Javin Poor service
Only one guy behind the desk had to serve the bar as well as welcome guests on a Saturday night, waited 15 mins to be checked in.
When we got to the room there was no remote to work the TV. On returning from the front desk to get a new one it wasn't necessary because the TV didn't work anyway. Phoned the front desk and said it would take 5 minutes for it to get fixed and I'd get a call back. Still waiting for that call and the TV didn't work.
Bathroom door latch didn't work and so it went on...
Sorry to report for the first time that I will not be returning to this Holiday Inn.
November 17, 2013
Rated 4.0 out of 5.0 Fast check in & great quality
good value hotel in great location, friendly staff and very clean
November 17, 2013
Rated 4.0 out of 5.0 by Tartan4 Very comfortable.
Another great stay. So easy for shopping at Metro Centre already planning our next visit. Would recommend.
November 11, 2013
Rated 3.0 out of 5.0 by billy2475 not the best
our check-in was great no problems at all . the first problem that we had was that the bed sheets didn't fit the bed properly. I let the staff at the reception know and someone was sent to rectify the issue. ( double up sheets. not the best) . A family room was requested at time of booking and the room was that small that we struggled to move between both beds. Both beds were really uncomfortable the mattress was very uncomfortable on the main bed and the other bed was a really uncomfortable sofa. At breakfast my son had to ask for muffins and was told that there was none left. I know that the breakfast is free but they should provide enough for everyone.
November 10, 2013
Rated 4.0 out of 5.0 by walkersinc Accessible and reasonable accommodation
Although I had emailed in advance to make sure one room had 2 single beds this was still not communicated to staff.however they rectified this. Overall clean and comfortable stay and have been several times
November 6, 2013
Rated 3.0 out of 5.0 by schlafmuetze quite noisy
Unfortunately I could hardly get any sleep as other guests of the hotel were very noisy throughout the night. The bed was extremely uncomfortable as well. For us the location was ideal and the price good.
November 6, 2013
Rated 5.0 out of 5.0 by suetheboss shopping trip
stayed for two nights, very clean, comfortable, all staff very friendly. will definitely stay here again.
November 4, 2013
Rated 2.0 out of 5.0 by Heazy Average service and poor sleep quality due to excessive noise
Stayed for 2 nights and each night was woken up in the early hours by other unruly guests. Lots of shouting, laughing, banging on doors/walls and even trying to gain entry to our room. Joined in a complaint with another couple on the first morning and then had to phone reception on the 2nd night at 4.30am to ask if they could 'reclaim' the 4th floor as our sleep was being constantly disturbed. No noticeable security or management around to remedy the situation;consequently wouldn't stay here again and certainly wouldn't recommend.
Poor overall experience.
November 4, 2013
Rated 5.0 out of 5.0 by Slee1511 Would certainly stay again
A very good Holiday Inn Express. Ample parking. Check in was friendly and straight forward. The room and bathroom were a good size. The bed was very comfortable. Would definitely stay again.
November 2, 2013
Rated 5.0 out of 5.0 by Chrisshrew Welcoming
Always treated as an important elite member always remembered
Love the location and the proximity of eating places
October 31, 2013
Rated 4.0 out of 5.0 by HansB Good value for money, close to Metro Shopping Center
Clean and spacious room. We had a room at the rear side, the railway track at some distance is not an issue, noise levels are very, very low. Sufficient dining facilities adjacent to the hotel. Complimentary breakfast is OK, both variety and quality.
Unfortunately the complimentary Wifi was out of order.
Convieniently located close to the Metro Shopping Center.
Highly recommended for short stays.
October 27, 2013
Rated 3.0 out of 5.0 by ashgill1 Receptionist Aggie was very rude
Upon arrival the receptionist Aggie was very very rude! A mistake had been made for the type of room booking I had made. I had a confirmation e-mail stating that I had booked a twin room (two beds) but when the key cards were handed, I had been given a family room (one bed and a sofa bed). I went back to reception and raised the situation with the receptionist (Aggie). She was very unhelpful and was unwilling to rectify the problem. I was also told that because it was a weekend and that there were family's staying, we had to keep the noise down. I spend a lot of time in hotels and I have never been told to keep the noise down. I felt patronized, like I was a child! I felt that was highly unacceptable especially when the next night I was unable to sleep at around 9pm because there was a lot of noise coming from a group of lads in other rooms around me. Throughout my whole checking in experience with Aggie on the friday, I found her to be very very rude and not very helpful.
October 25, 2013
Rated 3.0 out of 5.0 by Tash1990 Very noisy a hotel at night
We had two rooms in our party and we all got woken up at various times of the night by people walking up and down the corridors drunk and they were shouting and sometimes stood outside our rooms having conversations.
When we checked in we got asked what we were there for at this point we should have been issued a room not given a room before they knew what we were there for. If the hotel tried to issue rooms when people checked in we probably would have been able to sleep a little at night!!!
Overall we were not happy with the stay because over the two nights we stayed we did not get much sleep.
October 24, 2013
Rated 5.0 out of 5.0 by Lisa333 LOVELY PLACE TO STAT
Just back from our 7th stay in this hotel for our yearly xmas shopping trip and can't recommend it highly enough. rooms are immaculate and staff so helpful! Looking forward to next years stay already!
October 23, 2013
Rated 3.0 out of 5.0 by Carloe Carloe
Have stayed in this hotel before many times but this visit not as good booked no smoking room and as soon as you entered room really strong smell of smoke and bed linen the same.
October 23, 2013
Rated 2.0 out of 5.0 by reallynothappy Noise
We recently stayed at the Holiday Inn at Newcastle. This was our first time at this hotel and we wont be returning to this hotel again. The room was located near a corridor door so all throughout the night the door was constantly slammed. The room occupants next door were very noisy until early hours of Sunday morning. Along with this cleaning staff disturbed us at 6.45am in the corridors, they were very noisy and had no consideration for any guests. The door was repeatedly slammed. On the morning staff rang us to check out when we still had nearly an hour until checkout time. During checkout no staff member asked us about our stay and were not very friendly. They simply took our key and said thanks. Worst budget hotel experience we have had.
October 23, 2013
Rated 1.0 out of 5.0 by ALLAN57 In need of someone taking charge
Probably one of the worst holiday inn expresses I have stayed in! Reasonable check in no issues here. But here's where the good points end. We were only here for the 1 night, and crossed the road for a meal at a nearby restaurant. Came back to have a nightcap, but waited a good 10 minutes at the bar for a drink , only to eventually to be served by a girl who was clearly stressed at being on duty herself and not at all interested in serving me with a smile! So off to what we hoped would be a good nights sleep. No luck there as the bed was more like a trampoline. That and my wife and I kept rolling into one another! So up in the morning looking forward to a bit of breakfast so set us up for the day ahead! Been to many HIE's but someone really needs to have a look at this 1. Got to the breakfast room at 8.45 a good 45 mins till close, and I could choose nothing apart from cereal. No bread for toast. No hot items left. No milk for coffee! Half an hour later I got what I was looking for! Nobody apologising for the delay or shortage of food! Really got to do better!!!
October 18, 2013
Rated 3.0 out of 5.0 by Triedandtested Good value comfortable accomodation shame about the guests.
We stayed for 2 nights a Friday and Saturday for a birthday treat and to visit the Metro centre for the first time. We have chosen holiday inns in the past for there good value, and this one is no exception. It is a good base for the metro centre which is within easy walking distance. The Friday night was as comfortable as expected but unfortunately the Saturday night was almost unbearable when we were sandwich between some youngsters, who decided that running around in the corridors and shouting loudly etc was acceptable this was repeated when they returned from their night out at 2am and went on for almost an hour..!! so to summarise great hotel but let let down by un rulely disruptive guests.
October 16, 2013
Rated 2.0 out of 5.0 by Chervault Basic
I was not expecting much and this holiday inn express did just that. . Cold room. Not air conditioning. No explanation how to use the heater. Overal state of the room basic. Bed comfort minimal.
Breakfast was very blunt. Scrambled eggs very dry and tasteless. No bacon.
Service at reception was as blunt as the place itself.
A budget hotel can have comfort, warmth and style... Maybe holiday inn express should try it!
October 14, 2013
Rated 4.0 out of 5.0 by Frenchieca Shopping Break
Good value for the money, beds rock hard but would happily stay again.
October 11, 2013
Rated 2.0 out of 5.0 by BoBoPeripatetic Nice staff but pitiful facilities and poor room quality
Rooms are dingy and the housekeeping quite poor. The clientele are generally noisy (especially on weekends) and the rooms are far from sound proof. A bit of a party hotel. Very few business amenities are available and the wifi requires constant 24 hour re-authorization, which must be obtained from the front desk. Recommend looking elsewhere for accommodations, especially when staying for business.
October 9, 2013
Rated 1.0 out of 5.0 by Maldives1 Too many stag and hen parties
We used to stay here regularly to visit our family but haven't for the last couple of years as we never had a good nights sleep due to the noise.
We decided to try again but unfortunately the same issues apply...whilst there are rosters for security checks and staff do try to contain those who have drank to excess they haven't succeeded.
Matress was very poor and the walls are paper thin so the couple next door to us (who had too much to drink) woke us up and then kept us awake with their snoring.
Once they fell asleep the stag hen parties took over.
I understand the need to run a business by getting people through the door, but too many stag and hen parties!
October 9, 2013
Rated 4.0 out of 5.0 by parky50 very good
My husband and I stayed for 1 night as we were going shopping at the metro centre which was 10 minutes drive away from the hotel
Room was good size clean the only downside was the bed it was to springy so every time my husband turned over I was bounced about.
Also the duvet had no over hang so we were fighting for cover
The breakfast was alright but there was no bacon but these are a small price to pay for 1 night all in very good stay and service.
October 8, 2013
Rated 5.0 out of 5.0 by jaguar06 ideal location
just returned from the hotel,great location for metro center, plenty of restraunts nearby so in all very plesant stay. will return
September 27, 2013
Rated 4.0 out of 5.0 by Whalleyman Excellent value Sunday night stay
Stayed on a Sunday night & great value for money . Wife found double bed mattress dipped in the middle but it did not bother me .I have stayed here before and would recommend it
September 26, 2013
Rated 3.0 out of 5.0 by Silesia Good room and service, but noisy sleep-deprived night!
First stay in Newcastle bringing my son to University. Room was fine - comfortable and clean. Staff were friendly and helpful. However, our Saturday night stay was hugely disrupted by a party from Glasgow making huge amounts of noise through the night - 3am til 5am. Really sad. It had obviously been a nightmare for the duty manger, but that is no comfort to guests, who just want to relax and get a normal night's sleep. If this is a regular occurence at weekends it needs to be flagged. For this reason, I would not stay again. It was horrid!!!
September 26, 2013
Rated 5.0 out of 5.0 by Killiespire Excellent Value !
Had a 2 night stay with my wife while working in the area. Good sized room,comfortable bed and a walk-in power shower certainly matched our requirements.Breakfast choice more than adequate. will certainly use again !
September 26, 2013
Rated 3.0 out of 5.0 by bradford69 Room for improvement
having stayed in a few HEI Hotels i must say that the was a lack of interaction from the staff and no depth of welcome, which is a shame.
The bedroom was clean, but the bar area was not tidy when quiet or busy, i had to clear away food and empty drinks to get sat down.
There seem to many contractors staying that felt at home enough for them to let rip with some lovely foul language at every other word in the public area with no comments from staff.
At the other branches i have stayed at there was bacon on offer at breakfast, but none on this visit.
Can't say the room was cheap, room for improvement
September 24, 2013