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Rated 4.0 out of 5 by 213 reviewers.
Rated 5.0 out of 5.0 by First class service Accessible room, with plenty of handrails to give confidence when travelling as a disabled guest. Reception staff could not have been more helpful or supportive, and the restaurant staff were so supportive during breakfast. I will be back! July 26, 2014
Rated 4.0 out of 5.0 by Great place to stay. There is a tram station two hundred metres away that takes you into Manchester. Plenty of parking for £3 per night. Load of restaurants around to eat in. Several other hotels that you could visit to eat also. Nice and safe location for taking a walk. It's beside the Salford Quays and there is always something going on the watch on the water. I booked in for one night and stayed for three. July 25, 2014
Rated 3.0 out of 5.0 by nighttime noise holiday in itself was fine ,everything is clean and comfortablebreakfast was okay but no bacon or boiled eggs.television was poor with only bbc and itv,.the problem is outside as the hotel has moterways and near the metro center so it is all traffic noise non stop.also a railway then Saturday night there were drunks outside making a noise,swearing and being sick,because of this it was difficult to sleep and we had a long journey the next day. July 24, 2014
Rated 5.0 out of 5.0 by Wicked Had a good night sleep you cannot beat it on price and the free breakfast ideal for a night out !!! July 22, 2014
Rated 4.0 out of 5.0 by Bed average / no ac and limited window opening Windows have a limiter to allow only several inches of opening - meaning it was hard to get the room to cool off - I was on the highway / road side which meant noise at night with the window open. I was on the 3rd floor where the windows on the hall were locked - meaning the hall was warmer than expected - staff could have corrected this by opening the hallways to get air circulation - which would have cooled the rooms off quicker as well. Breakfast was only so-so - Great bargain / value for the price but would like to see these areas upgraded. July 22, 2014
Rated 5.0 out of 5.0 by The room We were disappointed to find there was no air con in the room. The windows would not open far enough to allow for adequate ventilation, the weather was warmer than usual. July 18, 2014
Rated 3.0 out of 5.0 by Needs Air Con We happened to stay during a very warm spell in Newcastle, so the room on the second floor was very hot. Would benefit from Air Con. However in most months this would not be an issue. Management was a little inflexible when guests asked... begged for a second TV to be turned on so that a World Cup Match could be watched. The one TV was not adequate and there was a great deal of interest. Manager said the area was set up for breakfast so couldn't be turned on. Not sure what the set up for breakfast was as there was no cutlery or crockery on the tables. He could have done more. However it was all for a very good price and although the breakfast menu was limited it was free, so cannot complain. July 16, 2014
Rated 5.0 out of 5.0 by Overnight stay in Newcastle Metro Quick check-in by a very smart young lady. Appearance of foyer was clean and tidy - pleasing to the eye. All corridors clean and tidy. Excellent service in all areas. Easy access to internet. July 16, 2014
Rated 5.0 out of 5.0 by good quality and reasonably priced hotel We were on a leisure trip, going further south. We found this hotel very relaxing and comfortable. Service was excellent and staff very helpful. We would have no hesitation recommending this hotel and will use it any time we are in the area. July 15, 2014
Rated 5.0 out of 5.0 by Well Located Clean and Comfortable Hotel This Holiday Inn Express Hotel is sited to the South West of Newcastle adjacent to The Metro Center with an excellent range of local facilities all within a couple of minutes drive. We stayed for seven nights and enjoyed eating at somewhere different every night. Throughout our stay The Hotel and Rooms were consistantly clean and comfortable. Without exception all of the Staff were allways friendly and helpfull. The Breakfast range was the same each day but there were 3/4 hot items and a good variety of cereals, breads, cakes, yoghurts and fresh fruit, and best of all it`s free. The Hotel was virtually full throughout our stay and yet the free WiFi worked well throughout all areas and there is allways ample free parking. Two of our party required the disabled facilities rooms and they too were totally satisfied with all aspects of their stay. We would recommend this Hotel for its amazing value for money. July 10, 2014
Rated 4.0 out of 5.0 Excellent service Hotel Clean and Tidy, Plenty of choice for breakfast. (avoid the scrambled egg) Staff very cheerful and helpful. July 10, 2014
Rated 2.0 out of 5.0 not family friendly Was told that this is a business bed and breakfast, and family with twins 8 months and child 4 -- were not welcomed in the same room. July 10, 2014
Rated 5.0 out of 5.0 by Great stay for what we required We needed accommodation fairly local to the Durham passport office and this was available. Restaurants are widely available locally (within walking distance), it had easy, free parking. Staff were very accommodating and helpful. Breakfast was fine for a buffet style breakfast. The room was comfortable and the free wifi very helpful. The bathroom was clean and of a high standard. July 3, 2014
Rated 5.0 out of 5.0 by Great Location Friendly Staff Great welcome, well looked after, and good location for business and shopping July 2, 2014
Rated 5.0 out of 5.0 by Perfect for last minute It was perfect for a last minute trip to the Metrocentre as it was within walking distance. The hotel was clean as was the room. Included in the price was internet access and breakfast. The food was good for what you got but there was no egg or bacon. Overall I would recommend this hotel. July 2, 2014
Rated 5.0 out of 5.0 by High standards and excellent value Very good value and the rooms and dining/reception area were clean and well kept. I would definitely stay again. It was just what we needed. July 2, 2014
Rated 4.0 out of 5.0 by Good hotel Good in general. Female staff in reception not very polite or kind; seems just ignoring. July 1, 2014
Rated 3.0 out of 5.0 by Sleep quality a bit noise as this property does not have air-conditioning and the window had to be opened. June 25, 2014
Rated 4.0 out of 5.0 by excellent The staff were outstanding, the atmosphere was friendly the room was clean and comfortable the free breakfast was a bonus so overall it was very good June 19, 2014
Rated 2.0 out of 5.0 by Going Downhill Used to like this hotel, not sure what has happened recently but the breakfast experience is going rapidly downhill. Now its just an OK hotel. The rooms tho are good, the Tyne wing being better rooms. I gave up trying to have breakfast on this stay. No trays, moving things around, the layout isn't good, tables not cleared, just generally not as good as it used to be. Stopping the availability of trays to get your breakfast is just hopeless. Pains me to write this as the staff I regularly deal with at reception are great. June 17, 2014
Rated 4.0 out of 5.0 by Comfortable bed and good service This hotel fit our needs. We were stopping for the night between destinations. The beds were extremely comfortable and the staff were friendly. There were nearby restaurants and the continental breakfast offered at the hotel was very nice with a selection of both hot June 10, 2014
Rated 5.0 out of 5.0 by A great hotel The service provided at the hotel was excellent and the rooms were clean and in excellent condition. The free wifi is a bonus for when working away from home. I'd certainly recommend this hotel to others. June 9, 2014
Rated 5.0 out of 5.0 by Relaxing stay and good service This was my first stay at a Holiday Inn and i will certainly consider them again. I have in fact now booked for 2 nights in York this month. The staff were helpful, the room was spacious and well priced and the breakfast was more than adequate. I am now looking forward to my next stay. June 5, 2014
Rated 3.0 out of 5.0 by sloppy room servie Having stayed at this hotel on several occasions,I was a little taken aback when on checking in for a four night stay my wife and I found that the usual tea/coffee/milk had not been put into the room.Reception were extremely helpful and we enjoyed our first night.Next morning at around 9am we were in the process of getting ready when a chambermaid knocked and asked if she could make up the room ,we said we were not dressed yet and she left.The room was as we left it on our return that evening.We again told reception and were promised that all would be remedied next day.The next day was crazy ,the bed had been made ,but the bathroom and toilet had just been left and the tea/ coffee, towels, toilet paper etc had not been replaced.I must say that the staff on reception especially the duty manager were most helpful,but the whole experience left us both wondering why we should come back here.Steve. June 5, 2014
Rated 5.0 out of 5.0 by first class hotel with excellent service had lovely overnight stay with very comfortable bed found overall everything top class cleanliness staff and location very good will definatly visit this hotel again June 3, 2014
Rated 4.0 out of 5.0 by Brilliant Brilliant customer service by the front of house staff when booking in. This was continued when I asked for an extension cable for my medicle equipment, and also another bath towel as there was only one in the room. The only downside, and it is only a small critism, and that is why do you not have any power points near to the bed? I only ask because I have to use a breathing machine at night. The property was well situated for our needs of visiting National Trust and English Heritage sites. I was not recognised as an IHG Rewards Club Member, or asked for my membership number. May 26, 2014
Rated 5.0 out of 5.0 by Prefect for business I stay in this hotel every week for 3 night & everything is great about this hotel where the biggest point is that the rooms are really clean May 8, 2014
Rated 4.0 out of 5.0 by Nice Hotel - shame about the IHG Rewards recognition A good quality express, very friendly staff, decent sized rooms and handy location (for Gateshead and the Metro centre). However if you are a rewards club member don't expect any recognition! I realise that room upgrades are not possible at HIE's but you do normally get a free drink, some points or at least a "we are delighted to welcome you as a valued Platinum member" but not here! April 6, 2014
Rated 1.0 out of 5.0 by not a good stay we were let down by things like: 1. The room carpet was stained. 2. There was a lack of choice for breakfast - no bacon available! March 27, 2014
Rated 1.0 out of 5.0 by noisy room with a hint of ash tray Although the hotel has a very pleasant outlook over the river Tyne the room was found to be smelling like a cigarette ashtray despite being marked as a non-smoking room. Close by is a railway line and when the trains go by the whole room seemed to vibrate and when a goods train went past in the early hours of the morning I thought it was an earthquake. As a Priority club member this is the first hotel where I was not greeted as a member and not told about breakfast times (albeit known) and when I reported that the room stunk of smoking I was told "it will be reported" no sorry or would you like another room just a view of the persons back as she acknowledged and walked back into the office. March 2, 2014
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