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Rated 4.4 out of 5 by 137 reviewers.
Rated 5.0 out of 5.0 by Excellent hotel I stayed in this hotel the night before an interview. The price was good and included breakfast so it was well worth the money. There was a lot of choice at breakfast - my only problem was I couldn't take full advantage of it due to interview nerves! The location is great for the centre of Newcastle and just a 5 min walk from the station. The room was clean and comfortable as was the bathroom - would have liked to have a bath but not a major issue as the shower was good. Overall a pleasant stay. February 19, 2014
Rated 5.0 out of 5.0 by Excellent location We had a double room with a sofa bed which was spacious and comfortable. Check-in was swift and we were given information about parking and also offered change for the car park. Breakfast was fine and you could have as much as you wanted. Ideally situated for strolling into Newcastle where there are plenty of places to eat. February 15, 2014
Rated 5.0 out of 5.0 by An ideal place to stay. The Holiday Inn Express in Waterloo Square helped to make our visit to Newcastle extremely enjoyable. Its location in the centre of town made it very convenient for the train station, the shops, restaurants, the riverside walks and other places of interest. Our room was very clean and freshly decorated and the beds were extremely comfortable. Room temperature was easy to adjust and hot water for showers was constantly available. Add to this the friendly and attentive staff, and you have the ideal venue for a stay in Newcastle. We will certainly use Holiday Inn Express Newcastle City Centre on our next visit to Newcastle. February 3, 2014
Rated 2.0 out of 5.0 by Basic, adequate accommodation. I have stayed in a couple of IHG hotels (Dubai for 6 months, Mumbai for 5 days, Bangalore for 16 days, lots of others up and down the UK). While I understand that the "Express" brand is a budget type of hotel, I felt that the room I was given was just too basic especially as I am a Platinum Elite Priority Rewards member. No special consideration or service was given and I thought that was something that IHG prides itself on. Anyway, staff were un-interested at best - maybe slightly perturbed or angry that I even asked for an upgraded room (it should be automatic given my Priority Rewards status). If I didn't get free Wi-Fi and breakfast, it would have been so much worse. Anyway, I won't be staying here again - especially after paying the rates that they charge for a budget hotel. February 2, 2014
Rated 4.0 out of 5.0 by Ticked all the boxes Standard chain hotel - could not fault and will use happily use again on a business trip - would not recommend for much longer than an overnight stay though due to lack of space to store personal stuff January 30, 2014
Rated 5.0 out of 5.0 by handy hotel from railway station had a 2 night short break to celebrate both of our birthdays,close to all pubs and clubs plus all the shops would recommend this hotel to anyone,would stay at this hotel again. January 28, 2014
Rated 5.0 out of 5.0 by overall service The staff were ever so helpful. What ever we needed they were always so happy to help. Location of hotel great. Close to the nightlife and shops. Breakfast was great. The room was so comfortable and very clean. Would recommend holiday inn to anyone. Great company! :) January 27, 2014
Rated 5.0 out of 5.0 by Regular visitor says goodbye For a Few years I have been a regular guest but nowmy job has changed and I won't be in Newcastle regularly. The staff have always been excellent and they set a very friendly atmosphere in the hotel. I will miss them. Thanks to all of you, especially my friend with the Crunchie ! January 27, 2014
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