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Rated 4.4 out of 5 by 231 reviewers.
Rated 1.0 out of 5.0 by No Internet Hi After staying in many holiday inns over the years this has to be my worst yet. No Internet after i reported this i was told it must be my laptop so after an hour of trying i returned to the help desk where the member of staff was rude and didnt seem bothered. i had to check out early and do my webex from a starbucks hardly ideal when i work in a confidential sector. September 24, 2014
Rated 5.0 out of 5.0 by Great friendly service We found the staff really welcoming and thoughtful, anticipating something that might be an issue and taking action to ensure that did occur. The breakfast was good quality with good variety - but unfussy. The toasters were the most efficient I had ever used in a hotel!! September 24, 2014
Rated 5.0 out of 5.0 by Excellent service Easy prebooking, swift check-in, excellent facilities in room, friendly staff and reasonably priced parking at adjacent city centre multistorey carpark. September 24, 2014
Rated 5.0 out of 5.0 by Best choice in town Other than a recurring pumping noise during the night which did eventually stop,I enjoyed my stay.When I need to go back to Newcastle I shall be staying here. September 21, 2014
Rated 5.0 out of 5.0 by Pleasant and efficient service. I had a very pleasant stay at this Holiday Inn. All the staff were keen to help in a nice low key, no fuss and competent way. September 17, 2014
Rated 2.0 out of 5.0 by Nice Staff but overpriced chain off Hotels hotel is in a great position and staff were very pleasant. The rooms are okay but there is huge competition in this "budget" market and this brand does not rise to the challenge. I stay away often and this is my first time of an Express for several years, this has reminded me why that is. Breakfast choice was poor for a vegetarian and the plates were freezing!!! such a simple thing to correct . I have booked the "full monty " Holiday Inn in the same city and look forward to being impressed by the full experience! I hope so anyway. September 17, 2014
Rated 4.0 out of 5.0 by Brilliant night's sleep Excellent customer service! Lovely and comfortable rooms. Breakfast let me down as it wasn't organised and not a fan of the quality of the food. Would of been ideal to have some bacon and wide range of options to have. The lovely guy that was working the breakfast service ensuring that he was clearing tables for people to sit at was lovely but he was on his own trying to do that and it was very busy. September 17, 2014
Rated 4.0 out of 5.0 by Centrally located and comfortable room I stayed here for 2 nights last week and it was perfect. It is a simple hotel with good amenities, a simple and tasty breakfast, and very friendly staff. Room was expectedly small but I was traveling alone. Wifi access worked flawlessly and room was comfortable. Hotel is just 5 minutes walk from the central train and Metro station (about 30 mins to airport), around the corner from many pubs and takeaway food places, and near the shopping district and the riverfront. My room faced into the courtyard where the entrance to the hotel is, and was probably quieter than facing out to the street. September 12, 2014
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