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Rated 4.5 out of 5 by 379 reviewers.
Rated 4.0 out of 5.0 by Great comfort Great comfort and relaxing. Spacious and very clean hotel rooms. Preferrable to stay in this hotel at city centre Newcastle. April 16, 2015
Rated 3.0 out of 5.0 by In need of a little care and attention Stayed at the hotel a few times but the rooms are a little tired and need some care and attention, chipped paint and furniture a little worn. Lounge is also looking tired and un appealing I went out to avoid staying in the room and lounge. The staff at breakfast looked as though they di not want to be there and were not too helpful. Range of food at breakfast is ok but instead of trying to cater for both continental and hot options please just have Continental as the quality of the sausages on offer were poor and no bacon. Please just limit the range at breakfast so you can focus on getting the quality right. Hotel is in a good location which is why I use it April 14, 2015
Rated 5.0 out of 5.0 by Great location and service Rate this hotel highly. My only niggle is the breakfast choice - It is very good value for money as it is included in the room rate - if you have all the cereals, meats, sweet items - toast croissants - and there is a great choice of all of those, but I prefer the full English options. If you only want to serve scambled eggs and sausages please make the sausages higher quality or add a optional extra charge - I would pay this but I also appreciate that what you offer is more than enough for most. I can get a full English locally if I am that needy. This preference didn't affect my overall high score. Staff lovely - bright and cheerful and apologetic when our meeting room was accidentally cancelled for day 2 -and quickly put right. You can come and go freely in the main area and always someone visible to help. Meeting facilities very good and located near the main reception area. Like the free tea/coffee area. WI fi connection was realy reliable. Rooms - iron and board should be a standard in all rooms instead of asking at reception. Super comfy bed and everything else spot on. Free stuff at reception if you forgot something which is nice. April 14, 2015
Rated 5.0 out of 5.0 by Excellent Staff We have now stayed at several Holiday Inn Express properties and have found the staff always friendly and helpful. Going beyond the call in some cases. Newcastle was no exception. As soon as we arrived the desk staff help explain everything and the parking and gave us good advice about the locality and help. April 13, 2015
Rated 5.0 out of 5.0 by Weekend Break Excellent weekends accommodation, with friendly approachable staff helping customers stay even more pleasurable April 12, 2015
Rated 5.0 out of 5.0 by Northern Delight! Very pleasantly surprised: from the moment we checked in, arrived early from a 7am flight. The place was full, crowds checking out, others eating; a busy spot! Firstly, Chris, a very helpful member of the front of house staff, offered us a complementary breakfast while he went to see if our room could be ready early. It was Easter Sunday so we were expecting to wait until at least lunchtime! We had barely finished our corn flakes when Chris arrived back - with great news - he had a lovely room ready for us in the quiet part of the hotel overlooking the courtyard. What a great surprise! All staff were great and we will remember them for their friendliness, adding a personal touch to everything. No officious receptionists here! All were lovely, Piotr on checkout, Michael on breakfast duty: gosh does he work hard!! Oh, and the hotel is in a great location - just a stone's throw from the main train station - it's hard not to love this place: keep up the great work! April 11, 2015
Rated 5.0 out of 5.0 by Adjacent parking facilities, relaxed and comfortable atmosphere helpful At Newcastle for a two week business stop over with several colleagues and the overall stay was relaxed stress free and comfortable, have used this hotel group in the past through the company and I am there again this weekend, and I have requested the Holiday Inn for my stop over, have also made plans for a personal stop over for our anniversary, as a surprise romantic week end. April 10, 2015
Rated 4.0 out of 5.0 by Great service and nice clean room Really enjoyed our stay at holiday inn staff were great and room was just as expected would have no problem staying here again room was clean and comfortable April 10, 2015
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