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Rated 4.4 out of 5 by 212 reviewers.
Rated 5.0 out of 5.0 by JHP Business trip Hotel is in a great location for travel, shops and waterfront. Facilities always excellent, and staff always professional. I appreciate the flexibility of being able to bring evening meals into the hotel to eat. August 19, 2014
Rated 5.0 out of 5.0 by Comfortable hotel with knowledgeable and considerate staff. Hotel was clean and comfortable with knowledgeable and considerate staff who more than helped to make the stay a pleasure. August 17, 2014
Rated 5.0 out of 5.0 by Great stay, home from home Good to stay again. You do not realise how good it is to stay at a professionally run hotel with fantastic friendly staff. Credit to all the staff John and Lauren to name a few. see you all again soon. August 17, 2014
Rated 5.0 out of 5.0 Excellent staff service and welcome I look forward to staying again. Excellent location easily accessible on foot from the railway station. August 13, 2014
Rated 1.0 out of 5.0 by Poor Experience Second time I have stayed at the Holiday Inn Express Newcastle. Found this experience the worst. The room (109) had a very strong smell when I entered of what I can only describe as urine. Having had a long journey to the hotel I decided not to do anything about it. On returning to the hotel on day two I found that my room hadn't been made up - dirty towels still in a pile on the floor and my bed not made. The strong smell still also present. I did at this point report to reception who offered to clean the bathroom for me and gave me 5000 loyalty points. I then had to leave the room for an hour until the bathroom was cleaned. Clearly unacceptable from a hotel chain like Holiday Inn Express. August 11, 2014
Rated 5.0 out of 5.0 by Great location for public transport Ideal location, 5 mins from rail station and 10 mins from city centre. Clean and efficient with helpful staff. August 11, 2014
Rated 5.0 out of 5.0 by No Complaints Great location, clean hotel and rooms. No complaints at all. August 8, 2014
Rated 4.0 out of 5.0 by Clean and comfortable but .............. This hotel is well placed for the town centre and public transport. The hotel was well presented and the rooms comfortable and clean. If you use the multi storey car park it is suggested you park on a floor with an odd number. The lift will then take you to the entrance/exit nearest the hotel front door. The lift for the even floors is at the other end of the building. When we arrived for our mid-week break there were a number of men hanging around outside the hotel entrance and they seemed to be present on and off during our stay. The noise these, and others, made echoed upwards to bedrooms on the courtyard side of the hotel. This noise seemed to go on through the night. At breakfast one morning we found one woman, asylum seeker possibly, curled up asleep in the reception/breakfast area. Another customer eating breakfast with his feet up on a chair, speaking to his friend in a loud voice and making a right mess on the table and floor. In neither case did staff intervene although in the latter case probably quite sensibly as the behaviour seemed designed to provoke a reaction. Fortunately the downsides did not detract from our stay although my wife was a little wary when using the public areas in and around the hotel. August 7, 2014
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