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Rated 4.4 out of 5 by 265 reviewers.
Rated 5.0 out of 5.0 by secure atmosphere and fabolous service I want to say thank you. Starting with the check-in it was uncomplicated. The staff was always friendly and warmly. I prefer also how the hotel is located. Central and near to the central station but far enough to get not in touch with the daily traffic. There I felt really secruered because of the door-chip-system! Excellent! Especially thanks to the friendly and jokeful man during the breakfast-buffet! With him you´re starting the day with a smile! Go on like this!!!! November 10, 2014
Rated 5.0 out of 5.0 by Good location - great staff Good standard as expected for HI express. This one does have exceptional front end staff that certainly go the extra mile to assist with everything I asked. A very enjoyable stay. November 10, 2014
Rated 4.0 out of 5.0 by Very good value for money I have stayed here several times. The hotel is very convenient and has a pleasant atmosphere and the staff are friendly. The breakfast is quite basic but adequate and always included in the price. November 8, 2014
Rated 4.0 out of 5.0 by comfortable and convenient Stayed here after a meeting in the day. Clean and comfortable room/hotel. Very convenient for central Newcastle facilities. November 7, 2014
Rated 2.0 out of 5.0 by What you'd expect What you'd expect from a budget brand but very over priced for what I paid (though recognise pricing varies dramatically). Decent location on edge of city centre but thats about the best thing that could be said. November 3, 2014
Rated 5.0 out of 5.0 by Friendly, comfortable, great location,excellent value The staff at Newcastle are exceptionally helpful and friendly.. our room was made available earlier than anticipated, everything in our room was clean and comfortable, Breakfast was plentiful and varied..cereals/ rolls/ toast/ eggs/ fruit.. The location is central for Life and Discovery museums as well as town centre/ football and quay side We really enjoyed our stay and the staff are what made it memorable..exceptional Thank you October 31, 2014
Rated 5.0 out of 5.0 by Großartiger Service Man wird beim Betreten des Hotels schon als Wiederholungsgast begrüßt, Das Einschecken ist problemlos und -wenn möglich- bekommt man nach einer langen ermüdenden Reise das Zimmer schon etwa früher. Kein Wunsch wird abgelehnt. Das Personal ist sehr hilfsbereit. Es ist jedes Mal ein sehr angenehmer Aufenthalt. October 30, 2014
Rated 5.0 out of 5.0 by Very friendly, helpful staff Clean, comfortable room near to city centre. All staff were welcoming, smiling and friendly. There were security guards on the door when we returned after a night out. We had to present our key to get in which made us feel safe. Ice machine was useful. Excellent value for money. October 29, 2014
Rated 4.0 out of 5.0 by Komfortables Bett Das Zimmer war gemütlich, das Bett hervorragend und das Badezimmer war für die Größe sehr funktionell gestaltet. Nachts war es bei geöffneten Fenster laut. Da ich keine Klimaanlage vertragen kann mußte ich bei geöffneten Fenster schlafen. Das Frühstück war sehr einfach. October 29, 2014
Rated 5.0 out of 5.0 by Best Night's Sleep in Years! Can't praise this hotel enough. Great location for all activities in Newcastle with ample parking next door. The staff were very friendly and helpful and made us feel welcome. The room was quiet, very clean and had the most comfortable bed with lovely clean-smelling pillows which afforded me the best and longest sleep I've had for a long, long time! The breakfast had plenty of choice of hot and cold food to set you up for a busy morning, all served up in clean and pleasant surroundings. We will certainly be back to this hotel in the future. October 28, 2014
Rated 5.0 out of 5.0 by Great Stay originally booked for 1 night, but stayed for 2. one night just enjoyed relaxing time in room and the next day had business meetings and then in the evening attended a live show at the arena. would totally recommend this hotel October 26, 2014
Rated 4.0 out of 5.0 by Good city loaction City location, easy to find from station. Good "standard" breakfast buffet to start into the day. October 22, 2014
Rated 5.0 out of 5.0 by A credit to the IHG Brand A really pleasant stay. Staff friendly and curtious at all times. room very comfortable and the public areas clean and tidy. Overall I was very impressed with this hotel and look forward to staying here again in the very near future! A special thanks to John for his assistance and patience when I had a credit card issue. October 20, 2014
Rated 4.0 out of 5.0 by redcap had two excellent trip to newcastle, its a lovely city, the hotel very close to the station, which is for my wife and i because we normally travel by train, the weather was excellent, which made the trip even better, the breakfast at the hotel was good, enough choice to last all day, which cuts the expenses down. i will always stay in holiday inn October 18, 2014
Rated 5.0 out of 5.0 by great stay Arrived 2 hours early due to our flight time but the staff were so accommodating and found us a room we could check into immediately. It was only a 5 minute walk from central station which was great. Room was spacious, clean with a top range tv and shower. The bedding was so great it was nearly too warm but at this time of year it was lovely. Stayed 2 nights on a girls weekend and bar staff and door man were lovely, helpful and made us feel safe. Thoroughly recommend. October 16, 2014
Rated 5.0 out of 5.0 by very friendly staff, very clean,nice lounge occupied 3 rooms, staff were very helpful as we had early and late flights, nothing was too much trouble, would definitely recommend, October 16, 2014
Rated 4.0 out of 5.0 by Good location Stayed one night in newcastle holiday inn express, good deal on price, well located for pubs etc. room nice and clean, good facilities in room, including tea & coffee although no biscuits. Powerful shower, breakfast was basic but ok. Overall a lovely stay. October 15, 2014
Rated 4.0 out of 5.0 by Good central stopover for Chinatown and Shopping Could see from Google Maps that there was parking over the road up till 8am for free so saved on parking costs. We have stayed Holiday Inn Express before in Belfast so knew the formula. Checked in and walked the 10min down to Chinatown for an 'all you can eat' buffet, back to the quiet hotel bar, open to 11pm. Breakfast buffet had cold and hot options, self service and off to our sports event just before 8am, all good October 14, 2014
Rated 5.0 out of 5.0 by Central Hotel Overall a very nice hotel which suited our needs. The only downside was the breakfast choice - arrived down about half hour prior to close of breakfast to find little choice left especially with hot food. Staff were very quick to switch of toaster and clear away items. I have never experienced this in any other Holiday Inn. It will not deter me from staying again as front desk staff were very obliging and friendly. October 10, 2014
Rated 5.0 out of 5.0 by Home from home a monst friends Great welcome by willing to help staff. Always do their best to cheer you up when you've had a long day and can't do enough to help. Home from home. October 10, 2014
Rated 5.0 out of 5.0 by Staff were excellent Rooms (2, for my family) were spotless, smelled clean, plenty of towels. Staff were extremely courteous and kind, nothing seemed to be too much trouble for them. Fantastic location. One blot on the landscape were the men shouting and swearing at about 5am in the courtyard, but Newcastle on a weekend is a party city, so no real gripes there. I would definately recommend and stay again. October 9, 2014
Rated 5.0 out of 5.0 by K.J. Very clean and comfortable hotel and well positioned for our Birthday Bash nearby.Excellent service during our brief stay.Well done. October 8, 2014
Rated 5.0 out of 5.0 by Great stay thank you All better than could possibly have hoped. Thanks to all staff. Very useful also to be able to leave baggage on departure day (shame was extra cost) but understood room only small so facility needs to be discouraged October 8, 2014
Rated 1.0 out of 5.0 by Too noisy - terrible night's sleep My room looked out on a dual carriageway - St James Boulevard - and the sound insulation was poor: traffic noise woke me 3 or 4 times and after 5.30 I couldn't get back to sleep. Breakfast mediocre and room facilities limited - no fridge, minimal clothes hanging, no biscuits with kettle - all cheapskate stuff. When next in Newcastle I will definitely find somewhere else and will recommend my colleagues to avoid this hotel. October 8, 2014
Rated 5.0 out of 5.0 by Easy to book and all I wanted All round an excellent place to stay. No frills just all that is needed for a comfortable, clean place to stop. The hotel is central to many of the attractions Newcastle has to offer and very convenient for the railway station. Rooms are clean and whilst not luxurious they contain all the basics for a restful stopover. September 30, 2014
Rated 5.0 out of 5.0 by staff very welcoming room basic but clean my friend and i stayed here for 2 days/nights we had a fab time and staff were amazingly cheery and very helpful ,, nothing was a bother to any off them would definetly stay again .... thank you soo much x September 29, 2014
Rated 1.0 out of 5.0 by No Internet Hi After staying in many holiday inns over the years this has to be my worst yet. No Internet after i reported this i was told it must be my laptop so after an hour of trying i returned to the help desk where the member of staff was rude and didnt seem bothered. i had to check out early and do my webex from a starbucks hardly ideal when i work in a confidential sector. September 24, 2014
Rated 5.0 out of 5.0 by Great friendly service We found the staff really welcoming and thoughtful, anticipating something that might be an issue and taking action to ensure that did occur. The breakfast was good quality with good variety - but unfussy. The toasters were the most efficient I had ever used in a hotel!! September 24, 2014
Rated 5.0 out of 5.0 by Excellent service Easy prebooking, swift check-in, excellent facilities in room, friendly staff and reasonably priced parking at adjacent city centre multistorey carpark. September 24, 2014
Rated 5.0 out of 5.0 by Best choice in town Other than a recurring pumping noise during the night which did eventually stop,I enjoyed my stay.When I need to go back to Newcastle I shall be staying here. September 21, 2014
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