Rated 3.6 out of 5 by 145
Rated 5.0 out of 5.0 by Ustinov Thoroughly enjoyable stay
All aspects of our stay was most enjoyable from a friendly, professional check in to our upgraded room but most importantly the consistent customer care given by all staff.
This hotel is situated a little further away from my business dealings than I would normally like but I will return due to this positive experience. I would not hesitate to recommend this hotel to business travellers and leisure travellers alike.
October 14, 2013
Rated 5.0 out of 5.0 by rottiedog67 Top Class Staff
Back staying once again on a work trip .Although some aspects of this hotel are a bit dated .It still provides a warm welcome and a very clean room and comfy bed to sleep in .The Staff here deserve a 5star review from the minute you arrive you are treated in a warm friendly manner. The ladies in reception ,the ladies and gents in the dining and of course the ladies and there boss who keep those rooms so clean and tidy take a bow you deserve it. Would I stay here again ??? as you guys say WAY AYE MAN .Keep up the good work see you all again soon
October 4, 2013
Rated 5.0 out of 5.0 by valda took mum to visit sister
our stay was fantastic.lovely hotel and staff, will use again and will recommend to friends
October 2, 2013
Rated 3.0 out of 5.0 by Degus Good value and an ok stay
Good value for an overnight stay and breakfast. Room was ok, plenty of parking and good choice for breakfast. Staff were friendly and efficient too.
October 1, 2013
Rated 4.0 out of 5.0 by HenY Good stop over hotel
We had a comfotable and pleasant overnight here which was very good value for money. Unfortunately we had no time to make use of the amenities.
September 28, 2013
Rated 4.0 out of 5.0 by Traveler1962 Good location, pity about the noise from the A1.
Room was noisy with the A1 nearby, otherwise good location and facilities.
September 24, 2013
Rated 4.0 out of 5.0 by dabhand Wi fi is the issue
I travel extensively in the US and wherever I stay wifi is free - even though the room charge + any meal is £100+ in the UK, Holiday Inns still try to bilk you £5/hr for wifi access - what this will ensure is that I will no longer stay in an IHG hotel in the UK.
September 21, 2013
Rated 4.0 out of 5.0 by Jimfs Convenient Location and Good Service
We enjoyed our return to central Newcastle and were delighted by the new breakfast service. The room was comfortable and the location particularly convenient for all the city amenities. The only drawback is having to pay the council for parking next door.
September 16, 2013
Rated 4.0 out of 5.0 by NORTHUMBRISHROP PEACEFUL INTERLUDE
We stayed 6/7/th September in Room 90 and our room attendant is worthy of very particular mention.
She was naturally helpful and assisted us mightily as we sought a critically important item we thought we had lost.
She is worthy of fulsome praise as she upheld the very best traditions of "looking after the customer".
Well done this lady and the Holiday Inn at Seaton Burn which although a little jaded provided us with a peaceful room which added to our weekend.
September 11, 2013
Rated 3.0 out of 5.0 by Cirnek Good location for touring
The hotel is situated just off the A1 and is convenient for getting out for the day to see some of the beautiful Northumberland countryside and the many sights.
It has recently bee partly refurbished, with the reception areas uplifted from their previous sorry state. But there are still three televisions in the lounge/bar areas which distract from social interaction even though the sound is turned off. In particular, there is now a television in what used to be a quiet area past the bar.
The rooms, refurbished only a few years ago, are now looking tired. They are, apparently, soon to be refurbished. They are currently pretty average.
We have been staying at the hotel for several years, more than once each year, because of its convenient location. In that time, we have seen the breakfast improve from awful to 'not too bad'. The problem is that breakfast is a buffet, self-served from a central island of water baths to keep it warm. This does not work with eggs: the fried ones are overlooked and the scrambled ones watery. The 'juice bar' dispenses poor quality apple and orange juice only. The coffee and tea are barely drinkable.
But the location has it!
September 10, 2013
Rated 4.0 out of 5.0 by Dag01 Positive experience.
Nothing is perfect but room and service were OK and would use again.
September 9, 2013
Rated 1.0 out of 5.0 Worst Holiday Inn I have been in
On arrival at the Holiday Inn Newcastle the building looks pretty dated and not as good as the other hotel almost next door, bit far away from Newcastle too.
The reception however is well decorated, spacious and modern and the car park is barrier controlled.
Check in was pretty much here is your key, room is on the first floor. I walked around a little until I saw the stairs (looks like a fire escape) and later on I gave someone else directions to the stairs as they were looking around bemused.
I used the leisure centre although the sauna was broken the steamroom wasn't. The pool has probably the smallest swimming area I have ever seen in a leisure centre, didnt go in myself as there were already 2 people swimming in circles which would I am sure resulted in a collsion if I had joined in (1/2 of the pool is too shallow to swim in#.
The changing rooms were a bit grubby with mould all over the grout - so bad I actually took pictures of it.
My room on the first floor was unbearable due to the heat and no air conditioning, I complained to reception and was told that some of the air conditioning doesn't work and it should have been removed from the website. At this point I was ready for leaving even though I had only booked 1 night. I was given another room #room 30# on the ground floor, I moved all my things downstairs as it definetely was cooler. Both of rooms I was in were dated with stains on the walls and carpets, the bathroom in room 30 has cracked tiles, broken shower head, mould on the tiles around the bath #again I took some pictures as it was so bad). It really is the worst Holiday Inn I have ever been in, if I had booked 2 nights here there is no way I would have stayed at all and I will never stay in it again.
The only positive from my experience here was the food, it took a little while, could have been warmer but it was tasty and cooked as requested.
If you can I would recommend you avoid this hotel.
September 9, 2013
Rated 3.0 out of 5.0 by Rob26 Large Room, Cheap Bar. But too noisy and Room could be cleaner.
We booked a one night stay on a saturday as we were visiting friends nearby. The hotel was nice inside, bright and airy. Check in was swift and friendly.
We had a standard double room, the bathroom appeared to be clean but on closer inspection the shower over the bath was coming away from the wall and there was mould around the seals of the taps and between tiles.
The carpet in the room had a couple of bleach type stains and the carpets were faded over by the window. Room was dust free and comfortable overall though. The bed was comfortable however two of the four pillows were dirty and we didn't use them.
The greatest downfall for me was at 4 am when my partner and i were woken by young adults running up and down the corridor upon returning from a night on the town. I feel if rooms are going to be let out to young groups there should be staff/security on hand to ensure the sleeping areas at least remain quiet and orderly.
Would stay here again if the price remains competitive to local budget chains.
September 4, 2013
Rated 2.0 out of 5.0 by green2013 room awful- food fantastic!!!!!!!
when me my partner booked the holiday inn express we expected the room to be a lovely room as you would expect from a holiday inn however this was not the case, we had room 37 and the smell that hit you as you entered the room was disgusting very damp and heavy on the chest we had to open the window and keep it open the whole time as we had two young children with us, and the smell was very heavy on the chest , the bedding was clean but smelt of the damp and the carpet in the right hand corner of the room was rotting we really did find the room appalling and extremely dated, if we were there for a longer period we would of had to complain even now i feel annoyed about the fact we payed good money to stay in an awful smelling room.
the only plus side to the whole experience was the food we went for a meal in the restaurant on the night and it was beautiful we couldn't fault it really lovely.
September 1, 2013
Rated 5.0 out of 5.0 by Hello1 Excellent short stop over
Only stayed a night and arrived fairly late. Quick meal with the family in the bar as there was a wait for the restaurant of 20 minutes. Not sure why as one part of the restaurant was empty. Meal was very good and tasty. Good night sleep and then before departure a fantastic breakfast with choice for adults and children. Great location on our way to Alnwick Castle.
September 1, 2013
Rated 5.0 out of 5.0 by MarkP67 Excellent - again
Very comfortable, clean and the staff really look after you.
Didn't use pool or gym which look compact but adequate.
Food was very nice and the dinner menu is extensive.
September 1, 2013
Rated 1.0 out of 5.0 by Ella9 Hot room
Hot room, awful food, dirty crockery, nice receptionists
August 30, 2013
Rated 4.0 out of 5.0 by Augustguest Good value good food
We upgraded to an Executive room, and the average cost per night which included breakfast was very good value. The food was very good, up to date menus well cooked and well,presented. We stayed 4 nights over the bank holiday weekend for a wedding elsewhere. The hotel was full but the staff were well able to cope with guests for other weddings, coach parties of tourists and foreign students, this all added to the experience. Bizarrely, service was lacking in quiet times in the restaurant and the bar, when there was no obvious supervisor present. One downside which we still don't understand is that the bathroom fans are on a hotel-wide timetable, so are on constantly from 6.30 to 10 and 4 til 11. We were told this was to ensure freshness however we have never had that before it sounds like cheap construction. We solved it to a great extent by closing the door, but were uncomfortable at the waste of energy, especially if rooms are not in use. We also hope that, having refurbished the bedrooms and public rooms, the hotel makes sure the main staircase, and remember there is no lift so everyone uses it, is refurbished, along with the landing. Having said that, we would stay again and would recommend it.
August 29, 2013
Rated 3.0 out of 5.0 Newcastle upon Tyne
Relatively easy to find off the A1. Reception staff friendly but seemed to be a little disorganised.
Room was comfortable but a little tired looking. Shower attachment was broken and air conditioning didn't work but the latter wasn't a problem wi British weather!
Service in restaurant was generally good and evening meal was good. Clean plates from the kids!
Overall generally good value for money as a stop over point on a long weekend away from home.
August 29, 2013
Rated 4.0 out of 5.0 by BruceD Mixed: Good points and mixed points
Another week in another IHG hotel with some good points and some "could do better" points.
The common areas look excellent and the restaurant/bar area look great. Parking is excellent - no shortage and they've got a shortcut from the car park to the rooms. Small gym is ok - I believe its got a pool and sauna but I didn't use them.
In terms of improvements, here are the niggles that have annoyed me:
1. Lack of plug socks.... 1 socket by the desk and that's got the only light in the room.... where do I plug my laptop, iphone and ipad in? I did ask for a 4-way but they couldn't muster one up.
2. Iron.... you guessed it, no iron in the room. Pet hate as it took over an hour for them to find one. Usual hotel iron, it didn't do much good anyway!
I'll finish on a positive... can't fault cleanliness!
August 29, 2013
Rated 5.0 out of 5.0 by Magpie1862 Nice makeover
Stayed here a year ago and thought it was old and tired. Fast forward to now and the rooms and fittings have been very nicely refurbished and feel very modern and appealing.
Good breakfast and very pleasant and obliging staff. Pity about one or two guests who like to make a racket at 1 am when others are trying to get some sleep.
August 29, 2013
Rated 2.0 out of 5.0 by bumble Inconsistent hotel chain offerings and staff were inconsistent with their knowledge
Had to close my priority account to an IHG account to gain 15 mins of internet access for half price. Restaurant promotions did not consider non drinkers. Dishwasher needed cleaning as speckle dirt on all crockery at all meal times - told 4 staff and they all ignored. I put plates aside and staff put them back for guests!!! Swim pool every morning full of monthly subscription members which caused over crowding. Requested papers which were forgotten about.
August 27, 2013
Rated 5.0 out of 5.0 by joney good stay
bright room, excellent night sleep,good food in the bar area,breakfast very good, will definitely use Holiday inns again.
coffe at breakfast a bit disappointing, a self service machine,a bit temperamental.
August 26, 2013
Rated 5.0 out of 5.0 by Kim0605 Really nice hotel!
This hotel was fantastic, food was great, the staff were polite and helpful, the pool was fantastic especially as we had our two boys with us- they loved it! The rooms were very clean and spacious. Would definitely recommend it!
August 22, 2013
Rated 4.0 out of 5.0 by Sunsol Pity about Breakfast in bed
Good value for money but why charge an extra £6 per person for breakfast in your room. Other Holiday Inns we have stayed at do not so why here?
August 20, 2013
Rated 4.0 out of 5.0 by Liesurevisit1 Quiet and restful
Worth upgrading the room to executive. Great pool and sauna with a small gym. Lounge area useable and staff very pleasant.
Missing a lift for the older folk to get to the second floor. Slightly remote location good if seeking some peace but local stores not too far away. Restaurant above average with a decent menu card, not gastro food but well prepared and presented. A nice find, very content with the hotel overall. Stayed an additional night.
August 19, 2013
Rated 5.0 out of 5.0 by Alan2647 Impressive in all respects from the first entrance into the hotel
Lounge, bar and reception areas are very modern and this experience is complemented by very good staff who go out of their way to be friendly and helpful. The rooms are very good quality, the beds are extremely comfortable and there is a swimming pool and sauna and steam room too.
It is situated a long way out of Newcastle city centre so a car or taxi ride is needed here although there is a good local express bus near the hotel for those on a tight budget.
August 16, 2013
Rated 4.0 out of 5.0 by Rach1 Friendly staff
The reception & bar area has been recently refurbished and looks really good, the staff were all really helpful & friendly. The food was excellent. Breakfast was busy on the Saturday morning and they maybe could have done with another member of staff but you find Saturday's in most hotels busy and we were in no rush.
The pool was an added bonus to keep the children occupied in the morning and was nice & quiet whenever we went.
Rooms were fine, it was hot while we were staying and the air-con wasn't great but they gave us a fan.
Would stay again.
August 15, 2013
Rated 3.0 out of 5.0 by BobGold77 disappointed Gold member!
I often stay in hotels in the NE of England and thought I would give this HI a try, really disappointed on arrival that none of my information was ready. As a priority club Gold member this is normally ready, also then had to go through the whole check in process even though the booking was recorded on the IHG App. I was informed that since changing the app the hotel are not getting some bookings through, after over 5 hours travelling to get to the hotel this was the last thing i needed.
As for the rooms, they are very very dated, the bathroom whilst clean was very much in need of refurbishment with mould growing on the silicone in the bathroom.
The doors to the bedrooms were also very noisy and slammed whenever someone left the room as the slow close mechanisms attached to them were so old they did not work.
The staff were all lovely and friendly enough. I did not mention any of this to the staff at the time as the exhaustion of my trip meant I really could not be bothered at the time.
August 13, 2013
Rated 1.0 out of 5.0 by ColinJ Surprising and marriage threatening!!!!
Truly amazing, the more so since I have not stayed at this hotel recently. Indeed last time was January 2006. Your E-Mail dated 30 July states that I stayed, and your records show I stayed on 24 July. This is total garbage.....much more to the point.....it has angered me and INFURIATED MY WIFE of some years, and she is demanding I come clean and tell her what I was doing in Newcastle on that night!!!!!.....a fact that you formally put in writing You may see fit to try and save my marriage by explaining in detail how/why the E-Mail was sent to me, as a Priority Club member. To state it was a "human error" will not be accepted, since I understand it was automatically generated centrally by IHG. Also, please explain how you have linked my personal and private E-Mail address to another Priority Club member. The Priority Club number is NOT my number
You may wish to help me and compensate my wife by sending a cheque for £50 so that i can buy her a meal
My wife and I look forward to a prompt response and a grovelling apology
August 8, 2013