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Rated 4.6 out of 5 by 132 reviewers.
Rated 5.0 out of 5.0 by nice size room Were very busy checking in on Holiday weekend but had a nice overnight stay. Room was nice size March 3, 2015
Rated 5.0 out of 5.0 by Cleanliness of room and friendly staff The entire hotel is very clean. The staff is very friendly and acknowledged us whenever they saw us. The breakfast included in the room price is one of the very best we've experienced in a while. February 26, 2015
Rated 2.0 out of 5.0 by unhappy We where in the area for a tournament. The hotel had over booked reservation and had to cancel our teams reservations. I did not find out of this error till the day we got there. I still had a room at the hotel but my son had to stay 20 miles away in another state with his team. Our room was a smoking room which gave me a headache because we are nonsmokers. A positive note is the staff was very nice. And the room was clean. February 25, 2015
Rated 5.0 out of 5.0 by caring staff We were in Newell for a funeral and had travelled from North Carolina. The staff was very courteous and helpful and extended a warm "southern hospitality" to us The rooms were very clean and well kept and each room had a small refrigerator and microwave which was an unexpected surprise and greatly appreciated. The full breakfast was very good and the staff serving was helpful and had plenty to eat. They even had grits. To sum up things everything was excellent and the management of IHG should be very proud of this property. Thank you John and Rhonda . February 22, 2015
Rated 5.0 out of 5.0 by enjoyable and relaxing A great location away from traffic and congestion. The staff was exceptional and helpful with any questions we had. I use the word question because their were no problems. Great breakfast buffet with many choices. The rooms were well kept and clean. Thank you staff for a job well done February 19, 2015
Rated 4.0 out of 5.0 by It is fine Watch out for smoking rooms. Really stinky. Non-smoking room was fine except basically no heater in ours, which is bad when it's zero degrees outside. Appreciated the all-natural Greek yogurt for breakfast. Friendly and fairly clean. Most importantly, it was quiet when we were there. February 19, 2015
Rated 5.0 out of 5.0 by Comfortable bed This hotel is very close to Mountaineer Casino, it is very clean with awesome staff. February 16, 2015
Rated 5.0 out of 5.0 by Great service The staff was very attentive. We appreciated the extensive breakfast and will stay at Holiday Inn Express hotels in the future. February 9, 2015
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