Rated 3.8 out of 5 by 64
Rated 1.0 out of 5.0 by ParrisIslandVet 2nd Stay - Experience worse than 1st stay, which was not good
Not greeted as a Priority Club member. Staff is not trained. Customer service totally lacking.
Parking Lot light pole is still out; as it was in July 2013. Dark and unsafe if walking alone. Requested both nights to be contacted by mgr. - still waiting.
Left one night early. Will not stay at this hotel again and will recommend that my fellow business travelers not stay either.
November 25, 2013
Rated 5.0 out of 5.0 by tomS2001 Good as always
Nice property. In excellent shape. Lots of places nearby to eat.
November 20, 2013
Rated 4.0 out of 5.0 by Jono44 Only a couple minor issues...
Stayed here 2 weeks in a row for business, will likely return based on proximity to facility. Overall the hotel is as good or better than what I have come to expect from Holiday Inn Express. The staff was exceptionally helpful on both stays, specifically in helping correct a self inflicted issue of booking a room for the completely wrong week.
My only negative comments are these:
1.) Please replace the Desk Chairs... I was in two separate rooms and in both cases the chairs had the same issue of the seat "fabric" not really holding up and was peeling off/just generally looked unattractive. I actually just put a towel on the chair. I imagine these chairs are not that old so its a shame that they were not more robust.
2.) On my second week you upgraded me to a whirlpool room. While this upgrade was appreciated it was also a room with an adjoining room. Normally this isn't an issue for me, however the gaps beneath the doors are enormous (like almost 2 inches) and it was as if I was sharing a room with someone. This presented a whole host of privacy issues whereby I could not have a private phone call, and my "room mate" had a serious coughing problem. If you are going to have adjoining rooms there should be every effort put into making the connection as sound proof as possible. I have noticed this abnormally large gap at other HIE's I have stayed in on the main entry door but generally hall noise isn't an issue. I will know in future stays to specifically request non-adjoining rooms.
November 18, 2013
Rated 5.0 out of 5.0 by Sara57 Comfortable bed and great service
Friendly and helpful staff. I was impressed with the clean and comfortable bed and the great breakfast.
November 16, 2013
Rated 5.0 out of 5.0 by chc383 new and clean.
Very clean we were never distributed by anyone or other visitors
November 14, 2013
Rated 4.0 out of 5.0 by Crazyigues Better then last time.
This year I decided to give this hotel another try after a less then optimal stay last year. It was much better. Room was great. Roll away was put in room before I got there like I asked. Room was large and comfortable. Two girls at the front desk weren't overly friendly but didn't effect my stay. No recognition for priority club. But overall, I got a good nights sleep.
November 5, 2013
Rated 3.0 out of 5.0 by jazzyrjk Adequate
The hotel was affordable and the facilities were clean. A few negatives were that you could hear all of the traffic from the Berlin Turnpike even halfway back in the hotel. We went for breakfast just before 9:00 on two days (it ended at 9:30) and there were many items that were already gone and not replaced. On the third day, the foodservice Manager was there, so everything was restocked. Additionally as we were staying for one week, we asked that the bed linens be changed after the third day and left the card on the bed. We did this for two consecutive days, but they were not changed. We could tell as my wife's pillow still had the same mark from a magic marker. Overall an okay stay, but it could have been better.
Room Tip: Ask for a room at the back of the hotel. Peak times for truck traffic are 3:00 - 4:00 AM.
See more room tips
October 29, 2013
Rated 4.0 out of 5.0 by Albert006 Not Bad
We stayed here for 2 nights. The positive items were showers and awesome towels, along with an unbelievable breakfast selections each morning. There were always cookies in the main lobby for the guests. The negative items were the Internet which was so slow and the lack of help from the front desk. Explain: the internet was so slow, I had to come downstairs into a small room in the middle of the hallway to get into the internet. If you needed to print, you had to go to the front desk to retrieve. We were going to a Holiday Inn in Maine after our stay but the front desk personnel would not make our reservations for us, we had to call ourselves and then get charged for the call (before checking out, these phone calls were removed from our bill after I argued with the front desk clerk). If the Internet was working okay, they said it was upgraded last week, we would have had a great time here at the Holiday Express.
October 17, 2013