Rated 5.0 out of 5.0 by rcless90mm Great staff, nice property
I made the reservation on line. The hotel called me a little while later to say the room I reserved was not available and the put me in a king suite for no extra charge. Great! Room was very spacious. Almost too much considering the sitting area was so far from the TV. I didn't get there until late and left early, so I didn't get to use many of the services. Breakfast was on par for a HIE. Overall, very good.
May 20, 2013
Rated 5.0 out of 5.0 by terric service
over the past few months, our family has stayed at the newington location several times. we have been overall pleased with your services
May 5, 2013
Rated 3.0 out of 5.0 by kindasad Beds very comfy!
The hotel was ok. Beds comfy -slept good. The "business center" had only one computer that could not go online. Someone left their gatorade bottle there and it stayed 3 days. Desk girl offered out her computer. That was nice. The first morning the breakfast was out at 8:30 and no spoon for the sausage gravy. (Breakfast starts 6 a.m. I guess no one had wanted any yet?) The Mgr was working breakfast. I asked for a spoon, he got one. I told him I got the last coffee cup - he put some more out. I told him the forks were empty - he got more. He did not apologize or explain that someone called in. I felt like I was putting him out. The pancake machine had an out of order sign on it, but the next day when the breakfast person was working there it was fixed?? The breakfast guy was terrific! He should have been the Mgr. One elevator had an out of service sign the 3 days I was there. This place is new in Feb 2012? hmmm.... I should not complain but I have stayed in so many Holiday Inns that I was truly disappointed by these things because my stay is usually top notch. Exercise room was disappointing - not much in there.
April 30, 2013
Rated 3.0 out of 5.0 by Mavis57 Good location, but not sure I would return.
First time at this location for business & very dissappointing. Front desk gentleman was very nice & rates a 10. As for the room.........many stains on carpet, hair on bathroom floor & the desk chair looked like a cat had used it for a scratching post. No TV remote to be found. Since it was late at nite after a long drive I just wanted to get some sleep.
The breakfast buffet was the worst I ever saw.......some dry cereal, no fruit, no pastries, no hard boiled eggs, no milk cartons, only hot food was biscuits & gravy which I like but not with watered down gravy. No attendant in site, tables not cleaned.
The gentleman at the front desk(still on from nite shift) apologized & offered me some extra points but the manager wasn't around so he couldn't do it. Not my first bad experience in the Hartford area; the Holiday Inns downtown aren't much better.
April 30, 2013
Rated 5.0 out of 5.0 by StephanieO Great location and comfortable rooms
This hotel is very conveniently located on a road with lots of restaurants, shopping, etc. Yet the hotel itself is very quiet at night with clean comfortable rooms and courteous staff. I would stay here again.
April 17, 2013
Rated 3.0 out of 5.0 by mkajrjbb Good room, but trouble with using reward points
Room was comfortable for a one night stay. Did not use the pool or internet which seems to have caused problems for other reviewers. Breakfast bar was adequate. My room key did not work initially, and I had to go back down to the desk to have it activated. I am very disappointed with the difficulty of using reward points for stay. Received a bill of $23, and a charge to credit card. Mentioned to desk clerk at checkout and was told that charge should have gone to some corporate account, not me. Was given the impression the charge would be removed. Called the hotel desk back a couple days later as it had not been removed, and was told they would remove it. It is now 6 days since checkout, and the charge is still on my credit card. I assume a guest using reward points is a fairly common occurrence. Apparently the staff is not adequately trained. I should not have to spend time and phone calls to straighten out what should a routine transaction for the hotel. Very frustrating.
April 6, 2013
Rated 4.0 out of 5.0 by HoustonBoy Would stay again
Location was good, Staff was friendly, Cleanliness was good, Breakfast was average, Parking was good.
No pancake machine in operation, no microware in room,
Ice machine on 3rd Floor only, Pool was cold. (It was winter)
Good Dollar / Valve and one of the newer motels in the area.
We would stay again.
March 29, 2013
Rated 2.0 out of 5.0 by JAM61 Dissappointed
2 days of stay, no internet. I travel and most of the work is done on computer. The front desk kept telling me it would be fixed in a couple hours. Never was fixed till the afternoon of my last day.
March 27, 2013