Rated 3.8 out of 5 by 64
Rated 4.0 out of 5.0 Bring your roller skates
Remember the last scene in Raiders of the Lost Ark, when the camera pulls back to show a cavernous warehouse and the cart with the Ark is being pushed down a very long alley?
That was my impression when I alighted from the elevator on the 2nd floor and looked for my room number. I was astonished to see a very, very long hallway. My room was at the very end.
OK, I thought, I'll park my car near the rear entrance and use the rear staircase to get to my room for the rest of my stay. Surprise: no rear entrance. It required a 400 foot round-trip each time to go to my room.
Next time next to the elevator or no go.
June 4, 2013
Rated 4.0 out of 5.0 by darby1 Staff member is fantastic
There is a gentleman who is almost always working at the front desk when I check in. And then he is almost always there when I leave the next morning. He is friendly, cheerful, helpful, remembers me from prior stays. I'm embarrased that I don't know his name, but he is fantastic!
June 3, 2013
Rated 4.0 out of 5.0 by crhea718 Wonderful staff
While the overall experience was what I have come to expect at Holiday Inn Express locations, I was also disappointed at some things.
I understand that it was graduation weekend so things were a bit harried but I felt that they were understaffed. I waited a while for check-in (even though there were 2 people behind the counter) because only one person was doing anything. I had reserved a queen 2 bed room and was told that there was only a king room available. I said that I would go elsewhere and suddenly they had the proper room.
The room upon initial glance was clean and tidy - when I looked closer thee was a thick layer of dust and I was not pleased. I was in complete shock. In the dining room the next morning they could not keep up with the demand. We had to wait almost 20 minutes for coffee!!! The young lady that was working in there was totally inadequate.
I am going to hope that this was only because it was such a hectic weekend.
May 24, 2013
Rated 5.0 out of 5.0 by rcless90mm Great staff, nice property
I made the reservation on line. The hotel called me a little while later to say the room I reserved was not available and the put me in a king suite for no extra charge. Great! Room was very spacious. Almost too much considering the sitting area was so far from the TV. I didn't get there until late and left early, so I didn't get to use many of the services. Breakfast was on par for a HIE. Overall, very good.
May 20, 2013
Rated 5.0 out of 5.0 by terric service
over the past few months, our family has stayed at the newington location several times. we have been overall pleased with your services
May 5, 2013
Rated 3.0 out of 5.0 by kindasad Beds very comfy!
The hotel was ok. Beds comfy -slept good. The "business center" had only one computer that could not go online. Someone left their gatorade bottle there and it stayed 3 days. Desk girl offered out her computer. That was nice. The first morning the breakfast was out at 8:30 and no spoon for the sausage gravy. (Breakfast starts 6 a.m. I guess no one had wanted any yet?) The Mgr was working breakfast. I asked for a spoon, he got one. I told him I got the last coffee cup - he put some more out. I told him the forks were empty - he got more. He did not apologize or explain that someone called in. I felt like I was putting him out. The pancake machine had an out of order sign on it, but the next day when the breakfast person was working there it was fixed?? The breakfast guy was terrific! He should have been the Mgr. One elevator had an out of service sign the 3 days I was there. This place is new in Feb 2012? hmmm.... I should not complain but I have stayed in so many Holiday Inns that I was truly disappointed by these things because my stay is usually top notch. Exercise room was disappointing - not much in there.
April 30, 2013
Rated 3.0 out of 5.0 by Mavis57 Good location, but not sure I would return.
First time at this location for business & very dissappointing. Front desk gentleman was very nice & rates a 10. As for the room.........many stains on carpet, hair on bathroom floor & the desk chair looked like a cat had used it for a scratching post. No TV remote to be found. Since it was late at nite after a long drive I just wanted to get some sleep.
The breakfast buffet was the worst I ever saw.......some dry cereal, no fruit, no pastries, no hard boiled eggs, no milk cartons, only hot food was biscuits & gravy which I like but not with watered down gravy. No attendant in site, tables not cleaned.
The gentleman at the front desk(still on from nite shift) apologized & offered me some extra points but the manager wasn't around so he couldn't do it. Not my first bad experience in the Hartford area; the Holiday Inns downtown aren't much better.
April 30, 2013
Rated 5.0 out of 5.0 by StephanieO Great location and comfortable rooms
This hotel is very conveniently located on a road with lots of restaurants, shopping, etc. Yet the hotel itself is very quiet at night with clean comfortable rooms and courteous staff. I would stay here again.
April 17, 2013
Rated 3.0 out of 5.0 by mkajrjbb Good room, but trouble with using reward points
Room was comfortable for a one night stay. Did not use the pool or internet which seems to have caused problems for other reviewers. Breakfast bar was adequate. My room key did not work initially, and I had to go back down to the desk to have it activated. I am very disappointed with the difficulty of using reward points for stay. Received a bill of $23, and a charge to credit card. Mentioned to desk clerk at checkout and was told that charge should have gone to some corporate account, not me. Was given the impression the charge would be removed. Called the hotel desk back a couple days later as it had not been removed, and was told they would remove it. It is now 6 days since checkout, and the charge is still on my credit card. I assume a guest using reward points is a fairly common occurrence. Apparently the staff is not adequately trained. I should not have to spend time and phone calls to straighten out what should a routine transaction for the hotel. Very frustrating.
April 6, 2013
Rated 4.0 out of 5.0 by HoustonBoy Would stay again
Location was good, Staff was friendly, Cleanliness was good, Breakfast was average, Parking was good.
No pancake machine in operation, no microware in room,
Ice machine on 3rd Floor only, Pool was cold. (It was winter)
Good Dollar / Valve and one of the newer motels in the area.
We would stay again.
March 29, 2013
Rated 2.0 out of 5.0 by JAM61 Dissappointed
2 days of stay, no internet. I travel and most of the work is done on computer. The front desk kept telling me it would be fixed in a couple hours. Never was fixed till the afternoon of my last day.
March 27, 2013
Rated 5.0 out of 5.0 by Xtreme1 VERY VERY CLEAN !!!
Hotel was very clean and staff was very nice .Breakfast was included and free parking.Beds were really confortable with different pillows to choose from(hard or soft) .I will definatly return and recomend to others and price was great.
March 27, 2013
Rated 1.0 out of 5.0 by Roccos1mom Oops
We checked in for 7 nights. The staff was terrific. However, they were very apologetic. The room has NO closet! We have been business and leisure travelers for over 40 years and never had a room without a closet - 3 small drawers only. The breakfast was mediocre - nothing was hot - two alternating egg selections were disappointing. The manager promised a discount for the inconvenience of not having a closet - it never happened. It was a convenient location but there are other national hotel chains on the same highway. The room did not have a comfortable chair. There was a non-working computer that was not repaired for the week that we were there.
March 26, 2013
Rated 1.0 out of 5.0 by NoWebs No Web connectivity
Across 2 nights, the web connectivity didn't work. Tried wi-fi and hard line. The desk personnel knew about it when I checked in, and seemed uninterested in getting it fixed. Only way to get web service was to plug into an ethernet jack at the front desk. The Business Center also wasn't functioning.
I consider this a deal breaker for a business traveller.
March 25, 2013
Rated 5.0 out of 5.0 Beautifull Place
Stay here fairly often while on business and also have some wedding party members stay here when it first opened. Really like the hotel and it;s location, being on the turnpike. Convenient to everything, it's always very clean and neat. Only downside is the internet is quite bad, dropping connections and being generally uncooperative. Other than that, I like it here and will be returning this week in fact.
March 23, 2013
Rated 2.0 out of 5.0 by nitsua GREAT ROOM, UNDERWELMING STAFF
You could walk by the staff at the desk and not be acknowledged by any of them at any time. Its almost comical how they ignor you. Great clean large rooms but no light at the work desk in the room, makes no sense to me, but the rooms are quite large and clean. No priority club recognition even when you ask if they have your number. really unwelcoming staff members at the desk...All week 4 different people at the desk with no people skills.
March 3, 2013
Rated 4.0 out of 5.0 by wooly comfortable hotel with pleasant staff
Pleasant staff, good location, comfortable room. Would definately stay with Holiday Inn Express again.
February 27, 2013
Rated 4.0 out of 5.0 by DDjd Staff excellent
Clean and staff very helpful. Disappointed that fitness room had no had sanitizer and disenfecting towels to wipe down equipment. Would have been helpful to have remote for TV.
Difficult to sleep because of noise from highway. Would stay there again.
February 27, 2013
Rated 3.0 out of 5.0 by RickMc74 who in this day does not have HBO?
no premium channels on TV although they had an HBO guide in the room. New building, nice bed.
February 25, 2013
Rated 5.0 out of 5.0 by angels new years eve visit
found the inn,room and staff very good to us.
snowed overnight, staff helped clean off car too
January 23, 2013
Rated 5.0 out of 5.0 by angels overall experience
we held a mini family reunion at the inn. 4 rooms. lounge area for food. great time. good service
January 23, 2013
Rated 5.0 out of 5.0 by jejadams An Outstanding Experience
The friendly and courteous staff were truly outstanding and the facility exceeded our expectations. Great work!!!
January 15, 2013
Rated 5.0 out of 5.0 by Tulip Great accommodations
We want to thank Angela and her staff. From the warm welcomes to the excellent breakfast staff. We never had to ask for anything to be replenished. Always one step ahead. We were in town for a family funeral and it was nice to be able to use the social area for our gatherings (a.m. and p.m.)
Clean rooms and common areas.
January 15, 2013
Rated 5.0 out of 5.0 by Franzer Good Place to stay
Staff is very good and professional, Rooms and common areas are clean. Good value.
November 30, 2012
Rated 5.0 out of 5.0 by jk90610 Great Hotel
Very clean hotel and rooms. The staff is excellent. Delicious hot breakfast. I would definitely recommend this property if you are in the area.
November 21, 2012
Rated 5.0 out of 5.0 by Andrew70 Great service, clean, comfortable beds.
We traveled thru New England states for two weeks. Holiday Inn in Newington was our last stop to visit some of our family.
It was the best stay of our trip. The hotel is clean, service was the best of them all. Jason at the front desk was very helpfull,
Mattie in the breakfast area was doing everything to make you
feel like you are home. I will recommend the Holiday Inn Express in Newington to all my friends.
October 19, 2012