Rated 3.8 out of 5 by 88
Rated 5.0 out of 5.0 Thank You!
General Manager was very helpful regarding my situation.
February 22, 2014
Rated 5.0 out of 5.0 by dawn188 One of the best of HI Express
I am a devoted HI Express customer. Have stayed with this brand for many years in many countries. This property is one of the best of HI Express in terms of service and facilities.
February 4, 2014
Rated 5.0 out of 5.0 by Pleasantly_Pleased Lovely staff!
Some friends and I needed a place to stay during a weekend-long movement workshop, which is very hard on the body. This hotel was exactly what we needed- good prices, soft beds, room to move. The check-in and check-out staff were great.
The highlight of the stay was when we came down just a little late for breakfast on Sunday, and the staff brought the food back and kept the juice machines on longer just so we wouldn't go hungry! It was the sweetest thing and made our day. I'd stay again in a heartbeat for the next workshop.
January 28, 2014
Rated 4.0 out of 5.0 by VisitingFamily9482 New, clean, but noisy
The room is nice and new but oddly configured. Lots of dead space. You can't comfortably sit on the couch and watch TV. But the bathroom fan is so loud it'll make your head explode. You can't have the lights on without the fan. And the heater/AC unit, like most low-end hotels, is loud and difficult to find a comfortable setting. Overall, nice enough, clean, but I'm not sure I'd go back anytime soon.
December 29, 2013
Rated 5.0 out of 5.0 by Walker1947 Good night rest
My husband and I visit two grandchildren, when staying at the Meriden Holiday Inn Express. It is always fun to be with them. And it is very relaxing for us to return to our "home base" at the Inn to rest and rejuvenate our batteries for the next day's adventure with them.
So THANK YOU for helping us make memories with them.
December 4, 2013
Rated 5.0 out of 5.0 by Bunnybear78 Our Stay Nov 2013
Unfortunately our stay at the Holiday inn Meriden Ct, was a for a sad reason, my husband's sister passed away so we were in the worst frame of mind, it took us 5 hours to get to the hotel from LI, NY and of course we got lost in rain and darkness, but an angel named Analisa at the hotel kept us on the phone until we arrived, exhausted and hungry. The interior of the lobby was beautiful, comforting, and our room was gigantic. She recommended take our Italian, we wolfed it down.
The staff were so nice, the room was immaculate, the shower nice and hot and all over, our 2 night stay, sad as it was, was great.
Only one complaint, the coffee was weak!
One of the nicest Holiday Inn's we have ever stayed at.
December 1, 2013
Rated 4.0 out of 5.0 by Camper802 Would stay here again
This is a nice hotel overall, it looked and smelled very new, or recently renovated. The beds were fairly comfortable and it was, for the most part, clean. The only complaints I have is, first that there was a big, red stain on the rug in the middle of the room that did not look like they had made much of an attempt to clean it up. Thankfully, it looked like juice and not something worse. Second, the tank on the toilet must have had a small leak because it kept filling up off and on all night long. As long as the bathroom door was shut, it was ok. And the last thing we noticed was that a previous guest had stuffed some popcorn into the heating unit and obviously it was overlooked during the cleaning process. We only stayed one night so we did not make a big deal out of any of these things.
November 6, 2013
Rated 4.0 out of 5.0 by jj1962 Great Service
The staff was very friendly and helpful. Room was clean, but the pillows were less than desirable. All were flat.
November 4, 2013
Rated 5.0 out of 5.0 by SamBC63 Awesome Value for my trip
Staff was great and pointed me in the right direction for dining... Very comfortable
October 26, 2013
Rated 5.0 out of 5.0 by Grammy41 Spacious room and great beds!
We were delighted to find the very spacious room and comfortable sleeping temperature after a very long day of travel and activity (3:00 AM-11:00 PM)! We hit the wonderful bed & slept until morning! We were sorry we didn't get to partake of the breakfast. We left feeling very refreshed! Thank you.
October 25, 2013
Rated 4.0 out of 5.0 by ABDMT5 Excellent Staff
My Family enjoyed the 2 nights we stayed at this hotel. The front desk Staff and the young Lady who took care of the Breakfast area were very nice and met all our needs. We had an issue with the electric plug in our bathroom and they had a maintenance person there within the hour, and that was on the weekend! We stayed in the Executive suite which we found a bit noisy as the beds were on the same wall as the laundry facilities. (someone decided to do their laundry at 10pm!) The carpet in our room had several large stains that needed cleaning. Also the carpet on the 2nd floor in front of the elevator was pretty dirty.
October 25, 2013
Rated 3.0 out of 5.0 by Bp0053 The bed in room 116 needs to be replaced.
The bed was very uncomfortable it sunk in the middle causing us to roll into each other.
They did not know that I was an ihg member.
There isn't any thing to do in the area had to look for place to go that were a good distance from this location.
Never received my 1000 points from ihg which I paid for when I book this room.
October 23, 2013
Rated 4.0 out of 5.0 by RRRoadtrip Good value
Nice property, but room furnishings a bit spartan, no microwave or frig. Access from highway can be difficult and not a lot of restaurants nearby, but convenient to the interstate.
October 22, 2013
Rated 3.0 out of 5.0 by pem59 good rooms and good breakfast
The breakfast selecetion was good and the breakfast room was larrge enough for teh number of guests. The rooms was large. The room had not been fully vacuumed when we arrived.
October 17, 2013
Rated 3.0 out of 5.0 by Sadlyreporting All was great except for the employees attitudes
It seemed all the employees you didnt see were really great, those you did were almost rude sometimes.
On the two instances when we intereacted with them:
1) We called in from the Highway on 10/6/13 at around 5:30 PM as we were an hour away and needed to know if my dughters pillow was left in her room and needed to come all the way back, I was put on hold before even getting to talk three times, it took me 20 minutes to get the woman back on after being put on hold. I understand people at the desk come first, but how many before you answer the one on the phone who was just a guest. The woman was really snippy and I had to accept it as I really wanted to get my little girl her pillow. My husband said, leave it be, we will just have to buy our daughter a new pillow as he didn't want to deal with what was going on. Sad but true.
2) The person in the buffet was snippy with not only the kids but adults as we had asked for the buffett to be earlier as we were a huge group and the kids had to be out by 7 AM. First she told us she wasn't notified and themn kept being telling the kids and parents the reason something didn't work was because they kept touching the pancake bag. We never had pancakes, but I felt bad for the two parents as they never did touch that bag or even open the lid and got what for for it.
Unfortunately everything else was great that didn't involve customer service. I know it was a busy weekend, but I too used to work in Hotel businees I worked at the Concord and Kutshers many summers and guess what large crowds is what made the business. You have to be nice to people unless they are being rude to you. Its called customer service.
October 16, 2013
Rated 5.0 out of 5.0 by Jimmy56 Good Night's Sleep
An excellent location, easy to get to from the interstate. Very efficient check-in, quiet and clean rooms. The staff was very accommodating, especially keeping the chocolate chip cookies coming! When we arrived, we found out that a regional soccer tournament had filled the hotel. With all of the kids staying there, it could have made for a noisy stay. But to the credit of the hotel staff (and the parents), they did a great job quieting the commotion down by 9pm, and by 10pm it was so quiet that we could swear that we were the only ones staying that night. The only downside is the remoteness away from gas, food, shopping. Even still, a definite keeper on our preferred list of places to stay when we're in Connecticut.
October 16, 2013
Rated 5.0 out of 5.0 by ChrisTraveler Large Clean Room
This property has some of the largest rooms for a Holiday Inn Express. Plenty of space to stretch out. The hot breakfast is also greatly appreciated.
October 14, 2013
Rated 2.0 out of 5.0 by George1793 Least favorite of our 5 HIE this week
Check in person did not see us as igh members. When we noted part of rewards club he handed us a bag of pretzels.
Lobby was dusty
Room very sparce
Carpet torn by couch
Loose tile on baseboard
No tv in setting area
October 13, 2013
Rated 2.0 out of 5.0 by BWegs Underwhelmingly New England
Since I travel extensively on business, I have seen lots of properties. New England is a place where it's very much hit or miss for the brand, and this property is a miss. I read the reviews beforehand, and I'm glad I did, but a few things to note.
The front-desk staff was good. Not stellar, but they met the basic expectations I had. The property shows a lot of signs of shoddy workmanship...for whenever it was built. I noticed a lot of peeling wallpaper, fixtures that weren't installed properly, wear and tear or uncompleted things.
Our room had a particular odor, but I thought it may have been a smoking room previously. It's hard to find useable plugs in the room without unplugging other things, and the lamps did not have the outlets on them, like some newer properties. The bathtub and the sink both drained slowly and poorly. The walls are thin, and I'm glad we requested the top floor because I can imagine how it sounds when people are above you.
We did not have a problem finding the hotel, but I can most definitely see how unseasoned, unknowing travelers would get confused and pass the hotel because of Connecticut's dumb road systems.
Overall, what stands out the most to me is that this property needs better, more planned maintenance on a lot of aspects. I would not stay again to be honest.
October 13, 2013
Rated 5.0 out of 5.0 by DREmerson great service nice hotel
i have stayed her many time. the staff are very nice and helpful. i look foward to staying here again
October 8, 2013
Rated 3.0 out of 5.0 by K472 It is a good hotel to stay.
They did not recognized me for my IHG Rewards Club Member at check in; hotel did not even offer a bottle of water either...
October 6, 2013
Rated 4.0 out of 5.0 by joslinr Business Stay September 2013
I arrived about 5:00 PM, and after repeated raps on the counter I had to wait for the clerk to appear. The TV in the room had the cable disconnected and I had to fix it to watch anything. Each time I turned on the TV I had to shut it off, then back on to get the volume to work. The pancake machine was down all week (really? How long does it take to swap it out?). To use the business center to print I had to (again) get the attention of the clerk, who was sometimes outside, sometimes in the dark breakfast room. Check-out I had to get the receipt printed twice; the first time was a summary and for business I need a detailed receipt (which is the "norm" at the 40 other IHG hotels I've stayed at this year). PRICE was excellent. AMENITIES were average. BED was comfortable. STAIRWAYS: very, very poor. Wallpaper is bubbled and pealing. Carpet was bubbled up, wavy, loose, and kinda dangerous to walk on.
September 30, 2013
Rated 4.0 out of 5.0 by Andrew59 Comfortable and consistent.
I have been to this property 3-4 times a year for the last few years. The rooms are always clean, comfortable and the staff friendly and helpful. My only complaint is that it is difficult to find due to poor signage and limited access. First, if coming from the south you have to make a u-turn to get to it and if approaching from the north its hard to see due to limited signage, visibility of the property and the entrance. By the time you see it, you'll likely be past it.
September 26, 2013
Rated 5.0 out of 5.0 by DaCo Rating of 3.9 is misleading
I believe the rating for the Meriden, CT HIE is very misleading. I travel weekly from NY to ME and almost always choose Holiday Inn Express when traveling. I find their product to be very well represented by value. At the time of this recommendation, I have stayed at the Meriden, CT HIE three times, each time every bit as enjoyable. I take advantage of a very consistent WiFi signal, very spacious rooms, courteous staff as well as the various amenities. In addition, I have stayed at other HIE facilities, whose ratings are higher (in the mid 4's) and although that are a great value, they pale in comparison to the Meriden, CT HIE.
Thank you Holiday Inn Corp. for a great product in general and kudos to your HIE Meriden, CT property.
A very satisfied customer!
September 17, 2013
Rated 5.0 out of 5.0 by alms Awesome Place
I travel often and ALWAYS stay at the Holiday Express Meriden. The Rooms are always clean, the breakfast fresh and the staff friendly and attentive. I highly recommend this hotel to everyone!
September 8, 2013
Rated 5.0 out of 5.0 by LFrong Large, comfortable room at a great value
My husband, daughter and I had driven our youngest to college in Purchase, NY and didn't want to drive the whole way home to Boston area the same day. The Holiday Inn Express in Meriden was a nice midway point. Only regret is we didn't think to pack bathing suits. A swim in the pool would have been nice. Hotel was clean, modern, quiet and spacious and the staff were friendly and helpful. The room was huge and the price was amazing low. Two comfy queen beds and HBO. There aren't many good places to go for dinner nearby but we made do.
We had a nice, relaxing time.
September 5, 2013
Rated 1.0 out of 5.0 by nitsua LACK OF CUSTOMER CONCERNS
I ride a BMW K1200RS motorcycle around the country and Canada. I have never been told that I can`t park under the entrance canopy before this stay at any hotel in the US or Canada particularly when it rains. I park at the curb with plenty of room for cars and people to get by. I was told if someone hits it, they, the hotel, will not be responsible, my response was if someone hits it in the lot are you responsible....no I was told, my response was what's the difference then....I also did not have a fridge in my room. I have never gotten a room at any Holiday inn without a fridge. I was told they are a suite hotel....I had a standard room....first I ever heard that one...they said since I was a Platinum elite member they would deliver one free....it never came, the next evening I mentioned it to the only staff member that takes customer concerns to heartr, he stopped what he was doing and brought one up for me.....I would not recommend this hotel to anyone, and certainly wont stay there again. If they had a money back satisfaction guarantee...I would ask for my money back.
September 3, 2013
Rated 3.0 out of 5.0 by bd2357 Not the Best
I often use HIE when I travel and for the most part they are very similar. This one was just OK, the room was fine, bed and bathroom clean. I missed having a desk and in hindsight I should have gotten a room with a microwave and frig since there is not much within walking distance of this hotel.
One of the other things about HIE is they have a breakfast room where things are always the same. They always have these cinnamon rolls which are not great but consistent. In fact my son and I always joked that the shampoo and the cinnamon rolls smelled exactly the same (although the shampoo is now citrus). Well I was here for 4 breakfasts and for the entire time the toaster and pancake machine were out-of-order. The other items like yogurt were very limited (two selections) and the eggs were from another planet. Coffee was good though.
September 3, 2013
Rated 3.0 out of 5.0 by JT333 this is a below average holiday inn express
The place is not well maintained. I have been staying at this property for several weeks for work. Every time I stayed there, it always had something not working - the toilet was clogged, the tub drain was clogged; closet door almost fell over me and the elevator was dirty. The place seems to be understaffed. The manager tried to compensate for the inconvenience but the problems seem to be very persistent. I feel bad for the manager and staff there because I know they tried. It is, however very frustrated for me to have different problems every week. I would not have stayed there if my company was willing to pay for a higher rate hotel.
September 2, 2013
Rated 5.0 out of 5.0 by Perley57 Amazing Customer Service!
The entire hotel staff always greeted us whether we were coming or going- they were careful to give personal and genuine attention to their guests. The hotel room was spacious and clean. The breakfast was both hot and cold, was very well tended and stocked with a great variety of food.
August 26, 2013