Rated 3.8 out of 5 by 64
Rated 1.0 out of 5.0 by ParrisIslandVet 2nd Stay - Experience worse than 1st stay, which was not good
Not greeted as a Priority Club member. Staff is not trained. Customer service totally lacking.
Parking Lot light pole is still out; as it was in July 2013. Dark and unsafe if walking alone. Requested both nights to be contacted by mgr. - still waiting.
Left one night early. Will not stay at this hotel again and will recommend that my fellow business travelers not stay either.
November 25, 2013
Rated 5.0 out of 5.0 by tomS2001 Good as always
Nice property. In excellent shape. Lots of places nearby to eat.
November 20, 2013
Rated 4.0 out of 5.0 by Jono44 Only a couple minor issues...
Stayed here 2 weeks in a row for business, will likely return based on proximity to facility. Overall the hotel is as good or better than what I have come to expect from Holiday Inn Express. The staff was exceptionally helpful on both stays, specifically in helping correct a self inflicted issue of booking a room for the completely wrong week.
My only negative comments are these:
1.) Please replace the Desk Chairs... I was in two separate rooms and in both cases the chairs had the same issue of the seat "fabric" not really holding up and was peeling off/just generally looked unattractive. I actually just put a towel on the chair. I imagine these chairs are not that old so its a shame that they were not more robust.
2.) On my second week you upgraded me to a whirlpool room. While this upgrade was appreciated it was also a room with an adjoining room. Normally this isn't an issue for me, however the gaps beneath the doors are enormous (like almost 2 inches) and it was as if I was sharing a room with someone. This presented a whole host of privacy issues whereby I could not have a private phone call, and my "room mate" had a serious coughing problem. If you are going to have adjoining rooms there should be every effort put into making the connection as sound proof as possible. I have noticed this abnormally large gap at other HIE's I have stayed in on the main entry door but generally hall noise isn't an issue. I will know in future stays to specifically request non-adjoining rooms.
November 18, 2013