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Rated 3.6 out of 5 by 63 reviewers.
Rated 1.0 out of 5.0 by Horrible stay! I have stayed here many times and had no issues, this stay was horrible. The heat was marginal and then non existent. I called the front desk at 5 am to complain about people in the next room making excessive noise along with my room freezing cold but no one answered even after several attempts. I told guest services in the morning about my experiences and they asked me who was paying for the room me or my company! Who cares! It was still a bad stay. Nothing was done about any of it and I am a Platinum Member February 27, 2014
Rated 5.0 out of 5.0 by Nice room, service good. Only complaint is the gym is small and limited. Also did not receive Receipt when requested, even tough it was on IHG Points. February 12, 2014
Rated 2.0 out of 5.0 by Terrible Management This Holiday inn has terrible management! There was no hot water on Sunday morning to shower! I called desk and someone was to come right up, no one came. I went to front desk and was informed by the manager that the facility was sold out and that was the issue! I told him that if this site could not support full occupancy they should not sell all rooms. I was told to wait about a half hour and all would be good, what a load of garbage (nice support)! Due to this issue I requested an extended check-out. At about 11:30 the cleaning staff came to the room and I informed them we had an extended exit. At about 12:00 the manager entered the room without a knock but quickly exited. Lucky for him I had just finished changing my pants or this could have become a much larger issue for him!!!! Would never stay at this site again!!!! February 12, 2014
Rated 5.0 out of 5.0 by No.1 Hotel to stay in Newmarket I stayed here for the first time and enjoyed my stay. Valentino was friendly during our check in, no complaints. Stayed in room with 1 king bed, was clean & fresh, nice. Pool area was clean and water was clear. Needed help to find a restaurant, the GM was very helpful. The Keg restaurant was excellent. Next morning the hot breakfast was hot and they did not run out like some hotels in the area. Will stay here again, next time I am in Newmarket. February 6, 2014
Rated 5.0 out of 5.0 Great night in Newmarket, Ontario The room was great, and clean. Breakfast was very good, lots to choose from. Front Desk staff was extremely helpful, and friendly. Location was good, very close to the highway. The swimming pool and work out area were very good. February 5, 2014
Rated 2.0 out of 5.0 by Rude woman at front desk at check in. As an American traveler, I was not aware that you do not accept a Visa debit card as hotels in the US do. Rather than telling me that, the woman kept saying that my card was declined and repeatedly tried it although I asked her not to, that it would look to my bank like fraud, which it did. She was rude and argumentative, and spoke over me every time I tried to speak. She is in need of training, because it is my experience, that people who choose to work in a service industry, are typically the most polite and accommodating and will do anything to make a guest comfortable and happy with their experience. There was none of that with her. The next evening I was approached the front desk to ask for a dining recommendation and the same woman never looked up from her phone call at me. I waited 4 minutes until another person came up to the desk to help me. Please help this woman to be nicer to your guests.... February 5, 2014
Rated 2.0 out of 5.0 by Comfortable bed. Good price but dirty bathroom I have stayed at this particular hotel several times in the past and not experienced any issues. I was greeted with the normal charm expected at both this hotel and the brand; however, after finding my toilet filthy (urine covered toilet seat) I expected more appropriate feedback from the front desk. I did not receive any form of apology but was simply directed to fill out a customer feedback form in the room. I am a platinum member and big fan of the IHG brand but after this experience will not stay at this particular hotel in the future. February 2, 2014
Rated 5.0 out of 5.0 by Able to relax with great service This is the best hotel in the area. I love the bright rooms and clean atmosphere. Anything I need is always a phone call away . I recommend staying here when in Newmarket. January 23, 2014
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