Rated 3.8 out of 5 by 106
Rated 5.0 out of 5.0 by Slim123 Great Staff
Amazing staff to make your stay more enjoyable. They took care of all our requests
September 4, 2014
Rated 1.0 out of 5.0 by Unhappy1234 Horrible Stay - Wouldn't Return
The room was not clean and when I requested it to be fixed, it still was not cleaned properly. I brought the specific problems to the attention of the Manager at the front desk and even these specific issues were not rectified.
This hotel is extremely overpriced for the quality of service received. I will not be returning.
September 2, 2014
Rated 5.0 out of 5.0 by Kinger66 Excellent Greeting
The young man who checked us in late on the night of August 17th was welcoming and had excellent manners. He set the tone for an excellent stay
September 1, 2014
Rated 3.0 out of 5.0 by Fossil65 This hotel is not clean
I stay at IHG properties at least 1 to 2 times per week as you can see by my priority club membership.
Your Newmarket property does not meet your normal standards at all. I haven't stayed here for a long time because of the cleanliness or lack there of, but last week, purely out of convenience decided to give it another try.
There were stained wash cloths in the bathroom. There was and is always dust on the headboards and behind the night tables. The tile floors around and in the elevators are never washed clean.
The general cleanliness of the hotel is not comforting or welcoming. I won't be giving them another chance.
August 31, 2014
Rated 2.0 out of 5.0 by ClampMfg Untrained Staff
Pleasant enough facility. Breakfast was served in the dark (w. spoiled milk). Meanwhile nightmare on check-out procedure due to software confusion of staff and linking guests in a group to the correct room.
August 29, 2014
Rated 5.0 out of 5.0 by Berry 2 Convenient, Comfortable and great service,
We were using the AAA travel guide to find a hotel in the area. The Holiday Inn Express was easy to get to from the highway we were on, in fact it was easy from the two major highway in the area. We did not call ahead. We stopped and asked for a room, the hotel was almost full, the desk clerk was very helpful and found the exact room we needed. They were very friendly and helpful, including directing us to an excellent Chinese Rest. nearby.
My husband and I would definitely use this hotel again.
August 25, 2014
Rated 5.0 out of 5.0 Just Superb!
Wow, they now have 42" LCD HD Channel TVS in all rooms. Hot breakfast was ample, wished they had waffle machine? Large suites, and friendly staff. Relaxing pool, whirlpool
August 25, 2014
Rated 3.0 out of 5.0 by GUINEA Wait for room
At 5:50 pm we checked in and went to our assigned room.
Arrived on floor to find supply carts, dirty linen and our room being made up and cleaned - waited 15+ minutes while the work was completed. No big deal but this kind of work should be done before assigning a room.
August 24, 2014