Rated 3.9 out of 5 by 119
Rated 4.0 out of 5.0 by Llouie quiet and comfortable room
I found the staff courteous and the room was comfortable however I would like to comment that the duvet covers on both beds looked crumpled and lumpy instead of fluffy and inviting. The room was cleaned satisfactorily however most times items to be replaced were forgotten such as coffee, plastic glasses. The soaps and lotions were always replaced and the bathroom was very clean.
I did enjoy my stay - thank you.
September 26, 2014
Rated 5.0 out of 5.0 by Davyboy12 Managed Well
Went into the hotel and saw a line of people during check in time. Waited by turn and the hotel manager checked me in with ease. Helpful in finding me a restaurant for the evening and pub during the night. Clean and fresh room. Wow 42" LCD HD TVs, great. Checked around the room and wasroom to find any issues, none. Next morning the hot breakfast was fulfilling and enough variety to choose from. A young lady with a cheerful talk checked me out. Will definately recommand and stay here again.
September 24, 2014
Rated 5.0 out of 5.0 by brookawood Just Relax
Smooth, smiling check in by a warm lady at the front desk. She was handling a very rude customer who did not have a credit card. The front desk was giving an alternative solution which the guest in front of me still could not provide. Seemed guest had no money. No need to argue and be disrespectful to front desk staff. When it came for me to check in, she reassembled her self with a smile and checked me in. Perfect. Went to our room and was clean and fresh, just like all HI Express'. Nice hot breakfast, indoor pool, whirlpool and fitness room. Will definitely come to this property and all other Express'.
September 18, 2014
Rated 5.0 out of 5.0 by And17 In room fridge was perfect
Enjoyed having access to the in room fridge. We were going to a wedding, so it was nice to have access to a fridge!
September 16, 2014
Rated 4.0 out of 5.0 by shoe49 Hotel tries harder
Things were not perfect at this hotel but when any problem did arise, the staff handled it promptly and professionally. Most things were very good at this hotel and I would stay here again if I were in the area. The absolute best part of this hotel were the beds and pillows. I slept better at this hotel than I have ever slept in any other hotel ever. The pool and spa area were nice and the towels were plentiful.
September 15, 2014
Rated 5.0 out of 5.0 by Grannie87 Home away from Home
This had been my second visit within in 5 weeks, and I was delighted to be recognized, and inquiries made as to where my little friend was. Our previous visit had been on a shopping spree, but she was back at school for this one.
Your Day Man was delightful to us. He made us both feel very special. I wouldn't hesitate to go back. It felt so right for me. When I got to my room, I just put my feet up and relaxed. I was home.
September 15, 2014
Rated 5.0 out of 5.0 by 2014seating Flawless experience! Pleasantly surprised!
From the friendly, helpful staff at the front desk, to the absolutely over-the-top breakfast, this hotel was a wonderful experience! I highlyrecommend this hotel!
September 15, 2014
Rated 1.0 out of 5.0 by C1971 terrible front desk service and very rude
We arrived as a part of a soccer team with many other families that were suppose to stay on the same floor. The front desk did not have our room ready for over 2 hrs from the time they said it would be ready and it was not on the same floor with the other team families and when we asked to change the front desk manager was rude to myself and husband. The suite that I upgraded was dusty and the bathroom was full of soap scum. Very disappointed in the overall experience. There definitely should be consideration for new employees in this particular hotel or courses offered in customer care! I would not recommended this hotel until changes were made!!! Also the pool and hot tub were dirty!
September 11, 2014