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Rated 3.9 out of 5 by 119 reviewers.
Rated 5.0 out of 5.0 by clean and comfortable bed We booked this hotel as a group. as we were in town for a soccer tournament. We were able to check in with ease and our room was ready on arrival. The rooms were clean and the bed was comfortable. The staff were friendly and readily available to help with any needs. September 10, 2014
Rated 5.0 out of 5.0 by excellent stay Staff was very friendly and informative. After a business trip we stayed with a wedding group party and all met for breakfast the next morning. The coffee was great, the breakfast had a good selection of food and although very busy the breakfast area was clean and well organized. The room was exceptional and the pillows and beds were very comfortable. We needed a good rest and we got it. All in all a pleasant surprise. We will be back. September 10, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express, Awesome. C/I was friendly and with a warm smile. The agent was very helpful in finding us a list of restarurants. Went to the room, and it was nicely decorated, with fridge/microwave, 42" HD LCD TVs, and wireless internet access. The bed was a pillow top. WoW. The pool was refreshing, except for the darn kids. Kids will be kids. Next moring the hot buffet breafast was fulfilling. 5 Stars. Excellent. September 9, 2014
Rated 5.0 out of 5.0 by Always Depend on Holiday Inns I have tried several chains in the past when I come to Newmarket, but never enjoyed my stay. Now I stay only in HIX Newmarket, and IHG brands as they are consistant, clean, friendly staff, and facilities I require in my travels. Keep up the excellent work Holiday Inn, as i depend on your hotels. September 9, 2014
Rated 4.0 out of 5.0 by Check Bathtub for Cleanliness The cleaning staff at hotels provide a much needed service and almost always do a fine job given the mess left behind by some guests or young children. Take time to let the Hotel Franchisor/Manager know of your experience since this is a highly competitive sector so they have an opportunity to amend their ways and learn first hand from their guests. Safe parking and/or long term parking for business travellers are also an area of concern. Hot breakfast is a sure winner for this hotel chain. September 7, 2014
Rated 5.0 out of 5.0 by Great Staff Amazing staff to make your stay more enjoyable. They took care of all our requests September 4, 2014
Rated 1.0 out of 5.0 by Horrible Stay - Wouldn't Return The room was not clean and when I requested it to be fixed, it still was not cleaned properly. I brought the specific problems to the attention of the Manager at the front desk and even these specific issues were not rectified. This hotel is extremely overpriced for the quality of service received. I will not be returning. September 2, 2014
Rated 5.0 out of 5.0 by Excellent Greeting The young man who checked us in late on the night of August 17th was welcoming and had excellent manners. He set the tone for an excellent stay September 1, 2014
Rated 3.0 out of 5.0 by This hotel is not clean I stay at IHG properties at least 1 to 2 times per week as you can see by my priority club membership. Your Newmarket property does not meet your normal standards at all. I haven't stayed here for a long time because of the cleanliness or lack there of, but last week, purely out of convenience decided to give it another try. There were stained wash cloths in the bathroom. There was and is always dust on the headboards and behind the night tables. The tile floors around and in the elevators are never washed clean. The general cleanliness of the hotel is not comforting or welcoming. I won't be giving them another chance. August 31, 2014
Rated 2.0 out of 5.0 by Untrained Staff Pleasant enough facility. Breakfast was served in the dark (w. spoiled milk). Meanwhile nightmare on check-out procedure due to software confusion of staff and linking guests in a group to the correct room. August 29, 2014
Rated 5.0 out of 5.0 by Convenient, Comfortable and great service, We were using the AAA travel guide to find a hotel in the area. The Holiday Inn Express was easy to get to from the highway we were on, in fact it was easy from the two major highway in the area. We did not call ahead. We stopped and asked for a room, the hotel was almost full, the desk clerk was very helpful and found the exact room we needed. They were very friendly and helpful, including directing us to an excellent Chinese Rest. nearby. My husband and I would definitely use this hotel again. August 25, 2014
Rated 5.0 out of 5.0 Just Superb! Wow, they now have 42" LCD HD Channel TVS in all rooms. Hot breakfast was ample, wished they had waffle machine? Large suites, and friendly staff. Relaxing pool, whirlpool August 25, 2014
Rated 3.0 out of 5.0 by Wait for room At 5:50 pm we checked in and went to our assigned room. Arrived on floor to find supply carts, dirty linen and our room being made up and cleaned - waited 15+ minutes while the work was completed. No big deal but this kind of work should be done before assigning a room. August 24, 2014
Rated 5.0 out of 5.0 by anothrr great stay As a regular, this is like a second home. Staff are welcoming and friendly. I checked out a day early to go home, business was completed and the staff checked with me to make sure everything was ok. It was of concern that I was leaving They were checking to make sure I was ok. Much appreciated. August 22, 2014
Rated 4.0 out of 5.0 by Servicio y Limpieza Excelenten lugar para descansar y trabajar. Es importante un lugar agradable, limpio, fresco y con variedad de comida para desayunar. August 19, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service Standard HI Express stay. A bit pricy being so far away from Toronto city center. August 18, 2014
Rated 5.0 out of 5.0 by Above the Rest in Newmarket C/I was smooth and helpful front desk. Gave us surrounding restaurant list, very helpful. Checked the room and bedding. Clean and comfortable room and washroom. Next morning the hot breakfast was fresh and ample variety. Check out bill was accurate. Will definitely come back and recommend to others. August 16, 2014
Rated 5.0 out of 5.0 by Great stay Clean comfortable beds, nice pool, free breakfast. Overall a great stay! August 13, 2014
Rated 4.0 out of 5.0 by Everything but the Breakfast was great Promised a hot breakfast with omelettes. The only thing they had that was hot was the toast if you toasted something. The sausage, eggs( although not cooked right and certainly not omelettes like promised on the site) and hash browns were not hot at all. Selection of other things was adequate but not great. The bed, room, service, and cleanliness was very good though. August 8, 2014
Rated 4.0 out of 5.0 Lower expectation Although the overall experience of the stay was excellent the Hotel is in dire need of a upgrade. The Pool area was particularly dirty although through no fault of the staff just really showing its age August 6, 2014
Rated 5.0 out of 5.0 by Newmarket Experience Best Hotel in the vicinity. Quiet, good highway access, close to amenities. This is the place to stay August 6, 2014
Rated 3.0 out of 5.0 by Generally good, but could be better Only there one night. Pillow cases were clean, but I could not use the pillows because they did not smell fresh. Fan in bathroom was very loud. July 30, 2014
Rated 5.0 out of 5.0 by Comfortable Trip Friendly staff, helped me find a restaurant. Comfortable bed July 25, 2014
Rated 5.0 out of 5.0 by GOOD SLEEP WAS GOOD NO PROBLEMS A LITTLE HARD TO FIND AND TOO FAT TO WALK ANYWHERE July 21, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express are the Best Smooth check in and friendly staff. Went to our room and checked out their new 42" HD LCD TVs. Wow! Used their pool and fitness room, and it was reenergizing. Comfortable sleep. Hot buffet breakfast was excellent. Will definitely recommend. July 20, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service My stay here was amazing and I recommend you visit and have your own impression. Thank you July 18, 2014
Rated 5.0 out of 5.0 Comfort in Newmarket Great job by staff and management. Free hot breakfast, indoor pool and fitness room. Our room was spacious and comfortable. They have meeting/banquet rooms to accommodate up to 200 people. Will give this information to my family and friends as they always do venues. July 17, 2014
Rated 4.0 out of 5.0 by Comfortable bed - needs TSN Comfortable bed and pillows. Quiet. Needs TSN on TV. Windows do not open for fresh air. Bathroom countertop spacious but unusually high counter. Bathtub, surround and shower curtain in need of serious clean/renovation/replacement. In room iron needs cleaning or replacement. Stained my shirt when I used it. Chose to be wrinkled and clean as opposed to ironed and stained for remainder of stay. Full door closet mirror had 4 inch crack in top corner. Surprised at the number of small cleanliness/maintenance issues in a facility this new. July 13, 2014
Rated 5.0 out of 5.0 by Excellent Hotel above the rest in Newmarket Excellent Hotel above the rest in Newmarket. Check in was smooth and in order. Used the pool and fitness room as it was refreshing. Hot Breakfast was excellent. Will definitely stay here. July 4, 2014
Rated 1.0 out of 5.0 by If you like broken glass and hair on bathroom floor...its perfect! My wife and I visited the hotel for the first time with our 5 week old baby, took a while to get checked in, arrived in room, had broken glass, broken air conditioner panel, public hairs on bathroom floor and very dusty. Not impressed! July 2, 2014
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