Rated 4.2 out of 5 by 340
Rated 3.0 out of 5.0 by Meriwether83 Nice room, so-so service
The hotel was being renovated, which I didn't mind, but being charged full pop when half the hotel is out of service, and getting in and out of the parking lot was difficult at times is not okay. I was offered late-checkout when I checked in, but when we got back after the normal checkout time, our cards didn't work and we were told late-checkout was not mentioned in our reservation. It was quickly fixed but we felt rushed out of there by the staff.
February 9, 2016
Rated 1.0 out of 5.0 by Gold Elite Member Hotel and parking lot under construction
My recent trip to the Newport Beach hotel was horrible. Upon arrival to the hotel we were directed to a parkinglot in which many of the parking spaces were dug up and had barriers around them. As we approached the lobby there was plastic over the Windows directing us to the back door of the hotel. As we walked we noticed many of the rooms had plastic over their windows. The makeshift lobby was at the end of the hotel hallway. The receptionist was pleasant and checked us in. When we told her we had 2 automobiles she refused to give us a 2nd parking pass as she said we were only allowed one. But in other stays we were gladly given a 2nd. We were told there was free parking behind the hotel but when we checked it out there was no way to drive around the building because of construction. We decided to take our chances and risk getting towed as there wouldn't be anyway for a tow truck to squeeze into that lot. We were very disappointed that we were not advised of the construction or offered an alternative location Before arrival as other hotels have done with far fewer inconveniences. Even the breakfast room was squeezed into a small room with very few seats so we opted to eat out. This was a terrible experience and we will never stay there again.
February 6, 2016
Rated 5.0 out of 5.0 by Charliecheddercheeseburge super close to everything
Inn was exactly what a traveler needs. close to sights and food . clean and friendly.
February 2, 2016
Rated 2.0 out of 5.0 by MessedUp A Total Mess
From the greeting by staff at a makeshift check in counter, to not receiving the room I requested, to one day not having any housecleaning, everything was a mess, including the work going on in the lobby and some of the rooms. Wished I had known they were doing some construction. I may have avoided this hotel. I know I will avoid it in the future.
February 1, 2016
Rated 1.0 out of 5.0 by Notandan I can't believe they put their name on this place.
Let's see....first impressions usually tend to set the tone for entire experience. When we arrived they had already run out of parking spaces for their guest, and it was my understanding that they were not even fully booked. The rest was down hill from there, I'll leave the rest of our disastrous stay up to your imagination.
January 24, 2016
Rated 3.0 out of 5.0 by FrankieChan Super Slow
I stayed at this property on vacation with my family. The hotel is not so good at all in a nice area, especially slow service. When I called after a week about the welcome points that they offered me, a female staff said "they need two to three weeks to deposit in to my account". Really, other IHG hotels need a few days for this process. Overall, I am not happy about it.
January 24, 2016
Rated 4.0 out of 5.0 by snotraveler Overall good experience
Nothing fancy, but a good value for being in the middle of Newport Beach. They have a nice continental breakfast with just about anything you would want. The staff was nice and the room was clean.
January 22, 2016
Rated 5.0 out of 5.0 by lovedogs Best sleep ever
The hotel was centrally located and easy to find. Parking was ample. Check in/out were quick and easy. The room was very clean and the bed was so comfortable, I didn't want to get up the next day. Can't wait to return. Staff was friendly and very professional!
January 21, 2016