Rated 4.1 out of 5 by 121
Rated 4.0 out of 5.0 by Madelyn52 great location
Our stay at the Holiday Inn in Newport Beach was comfortable. The only negative is the smell in the hotel and the room. It smells like rotten eggs. I asked the girl at the desk what the horrible smell is and she explained to me that we were smelling the Marine soil under the hotel. Apparantly they installed a new elevator about 1 year ago and they had to dig under the ground to install it. She said that they have been trying for at least a year to figure out how to keep the smell from coming up into the hotel but have not found a solution yet. If you are sensitive to bad smells I would not recommend the hotel . Bring some Fabreeze with you to spray in your room if you don't want to smell the rotten egg smell all night long.
July 19, 2013
Rated 5.0 out of 5.0 by citizen2013 our 4th of July family mini Vacation..2013
My family and I enjoyed our stay @ Holiday Inn Express, We had 2 problems and when it was brought to Manager Karina attention, She took care of us right away .... We were treated as a valuable customer......also to make a point, I only like to spend my hard earned money in an establishment that treats each and everyone of there customers with respect and appreciation.
July 10, 2013
Rated 4.0 out of 5.0 by liz5 Helpful Staff
My husband and I stay at the hotel for one night and our experience was very pleasant. The front desk staff was very helpful, friendly and willing to make our stay as comfortable as possible.
June 7, 2013
Rated 5.0 out of 5.0 by Rogel715 Honest and Friendly Staff
I travelled a lot and stay at different hotels and I find this hotel one of the best hotel I've been. The staff were friendly, accommodating, and honest. In particular I would like to commend the honesty of one of the cleaning/housekeeper lady ( I think her name is Fabiola ). I will surely come back again and recommend this hotel to others!!
May 30, 2013
Rated 5.0 out of 5.0 by LWinch57 Best employees I have met in a long time!
We ended up staying 2 extra days instead of returning to Las Vegas for the 2 days. The Lady on the afternoon - night shift was the BEST ever. She helped us with all our needs and made our stay so nice. The room was very clean and the service was terriffic!
May 25, 2013
Rated 1.0 out of 5.0 by yelubu Halls and Elevator Stink and they charged me extra to be near a busy street.
I paid extra for the "partial" view and all I got was street noise. The partial view was supposedly of the harbor, but i couldn't tell. Through about 1/8th of the window, if you looked past the wide street of PCH, past a large parking lot with cars then if you used your imagination you saw the harbor. What I ended up paying extra for was the traffic noise from PCH, EXTRA ? They charge EXTRA for that.
The smell in the hall ways and elevators is BAD. Mentioned it to the gal at the counter and got the feeling she'd heard this many many times.
I can't believe I paid high end prices for a place that's not as good as the one that leaves the light on for you.
May 10, 2013
Rated 2.0 out of 5.0 by Intelair Terrible Experience
Both this Holiday Inn Express property and IHG/Priority Club deserve blame for this experience. The hotel smells terrible. Riding in the back elevator is a difficult breathing experience. The halls and our room were awful. We were told that construction work some time ago had disturbed the underlying ground and released some organic creature. The staff was apologetic and explained that the situation had been investigated by numerous experts. We saw the staff walking down the halls with a big chemical sprayer trying to reduce the odor which was so acrid I doubt it couldn't have a negative affect on one's health. After checking in with a two day reservation (one night comped from PC) we endured the elevator ride , hall experience and found the smell in the room to be somewhat less that the other areas. We were NOT TOLD about the smell issue upon checking in but soon discovered the problem. My wife has MS and certainly did not need the added stress experienced at this property. I called the front desk after arriving at the room and the clerk said we could cancel our stay with no penalty, but after driving 7 hours we were ready for sleep. The next morning I called other properties in the area attempting to find a reasonable alternative but had little success for less than $100 more a night. The management of this property and probably IHG has been aware of this matter for some time and should have posted a warning on the related web sites. I am sure they did not do this as they realized it would wipe out their business until it was fixed. The breakfast was not up to par with other IHG properties we stay at due to cold food, broken pancake machine, the cold juice machine refrigeration was broken. The jacuzzi was excellent and was the only place we could find to escape the odor.
We travel a lot world wide. I am a retired airline captain and have stayed in 100s of properties around the world over my 31 year career. This was one of the worst.
I would be happy to talk to IHG management about this complaint if they desire more information. I seldom complain but felt this information needed to be made public.
May 6, 2013
Rated 5.0 out of 5.0 by TopTenVisit Excellent stay and great location
Staff was friendly and helpful, great location with nice clean room.
May 1, 2013
Rated 4.0 out of 5.0 by Hass Nice plance for stay
I took my family to stay in Newport Beach area for several days and I chose this hotel for its locaton. We enjoined our stay and had good sleeping without any distractions. The staff were very friendly, and the breakfast area, although small, but clean. Overall, a nice place to stay.
April 15, 2013
Rated 4.0 out of 5.0 by Chemor Great Location
We stayed here for one night. The staff was very friendly and helpful as far as giving directions to certain areas, otherwise we did not need to interact with them due to the shortness of our stay. It is a great location to quickly tour Newport Beach, Balboa, Corona del Mar etc.
April 13, 2013
Rated 3.0 out of 5.0 by elhz Fine for a budget hotel
This was fine for an inexpensive hotel in a very expensive town. The room was clean, bed comfortable. What I didn't like was the heater/air conditioner unit was so loud I wouldn't have been able to sleep with it on. The room was cold and I asked for extra blankets which they brought me right away - that was much better than turing on the unit. I would not want to stay there at the time of year when it was either so hot or so cold you had to turn it on. This problem is really no worse with this hotel than other hotels with the same type of units, they're all too loud.
There were a reasonable number of breakfast choices but I didn't like any of them enough to be able to eat them. I ended up going out to eat at Denny's.
The location was ok if you need to be in that part of town. It was on a busy, noisy street but we were in the back so the noise didn't bother us at all.
The staff were very nice.
April 13, 2013
Rated 1.0 out of 5.0 by DJT59 GReat hotel and location
WE enjoyed our stay at this property very much. The hotel staff was more than pleasant and very helpful to us as we were not that familiar with the area. Would certainly recommend staying here.
March 25, 2013
Rated 3.0 out of 5.0 by Timor Need Updating
The interior is a little worn and out dated. Walking down the hallway to the rooms looks like walking into a 70's motel.
One positive is that it is in walking dostance to really good seafood restuarants
February 4, 2013
Rated 5.0 out of 5.0 by ezegolfer Friendly service and helpfulness
Very good service. Relaxiing and quiet. Workers were eager to help and very friendly.
January 22, 2013
Rated 5.0 out of 5.0 by Keith100 WOW!
It's located in the right place, and for the price you can't go wrong.
January 5, 2013
Rated 4.0 out of 5.0 by BuckeyeBrad Good place, good price
Overall an enjoyable experience but had to pay for parking...not a big deal, but this wasn't mentioned until I received the bill.
December 12, 2012
Rated 4.0 out of 5.0 by KJKJ Wedding convenience
Close to Electra cruises. Staff friendly and helpful but only one on duty at desk at a time. Walking distance to good food and drinks.
Breakfast not worth being included if they can lower the room rate instead.
December 11, 2012
Rated 5.0 out of 5.0 by Ezegolfer4 Great Service -Friendly Staff
Went to Ca. for medical care. Stayed at Holiday Inn Express and was well pleased with Staff and room. Staff was always helpful, and everything went well. Easy parking also.
December 7, 2012
Rated 5.0 out of 5.0 by GeorgeM Great location and value
Stayed four days here in November 2012. Perfect location for my needs with several very good restaurants within walking distance. Very convenient to all Newport Beach activities.
November 18, 2012
Rated 4.0 out of 5.0 by rilesfam good location and comfortable
Staff very friendly, polite and efficient. Good location and very attractive re access to local attractions.
November 5, 2012
Rated 4.0 out of 5.0 by Skidog1000 This is the spot
This property is right in the middle of Newport Beach, and right on the PCH (Pacific Coast Highway). Great reataurants nearby, and you are right at the yacht harbor. This is California, and a great location to explore it from.
October 22, 2012
Rated 5.0 out of 5.0 by cndihrtrn BOOKED FOR A NEWPORT HARBOR WEDDING
This is the closest hotel to the avalon yacht club for my sons wedding. My original reservation was at a more expensive property down the street but changed as the wedding party was staying here. I booked a two queen bed suite which was perfect. Room was clean, spacious. Two bathrooms. I would recommend this to anyone. Staff courteous, breakfast was fine, nice choices. Nice value.
October 21, 2012
Rated 5.0 out of 5.0 by Rosemary Decided to stay second night
We always try to book at Holiday Inn Express because of the overall consistency of good service and nice rooms. This time was no exception. We originally booked for one night however the location was perfect and even though we were going to drive to the Queen Mary the next day we decided to stay at the same hotel because it was worth the drive. The staff was awesome.
October 12, 2012