Rated 4.2 out of 5 by 130
Rated 3.0 out of 5.0 by aapl Not what I was exspecting from a Holiday Inn Express
Hotel was under a remodel , Parking conditions were terrable , getting from parking area to room was very scary at times
November 27, 2013
Rated 5.0 out of 5.0 by buckysf great price and nice room
it was conveniently located. our room was very comfortable. there wer plenty of restaurants close by.
November 22, 2013
Rated 5.0 out of 5.0 by BILLthree GREAT PRICE, CLEAN ROOM
Even though this HIExpress is going through a remodeling, the workers only make noise during the day. Sleep, as always, is comfortable and noise free. Breakfast was excellent, so was the room, and location. The only downside is where the shower towels are located - over the toilet - not next to the shower as most HIExpress Hotels are. And the area right next to the shower has nothing there. How tough would it be to move the towel rack next to the shower?
November 19, 2013
Rated 5.0 out of 5.0 by Sparkling Amazing Staff, Clean, and Renovated
We have stayed here about 25 times in the past 6 months. The staff is warm, friendly, courteous, and amazingly accommodating. We could easily stay at other places for our needs, but even the cleaning staff takes their time cleaning every part of the rooms and I am so very picky (I go over every surface with sanitizing wipes and NEVER found a flake of dust) and the towels are plentiful and ironed perfectly. This is the absolutely the best HIExpress I have stayed in and better than many 4 star hotels in hospitiality, cleanliness, and comfort. The only thing I wish they had is room service ;-)
November 15, 2013
Rated 4.0 out of 5.0 by FieldGuy False Charges
I have stayed at this hotel numerous times, along with recommending this hotel to my peers. The last stay was same as always, no problems, good staff, and the lobby had just been completed. When I got my credit card statement, I was charged XXX for a robe. I spoke with the manager Stefanie, and she states that the room was not used after I left (a weekend), and that the robe was tallied as missing. I have no use what-so-ever for a xxx robe, but after Stefanie's adament decision that I must have taken the robe, I am being billed the xxx. I understand she is following procedure, but after 28 years of Priority Club membership, and @ 30 nights in this hotel this year alone, I will not be back. In fact, my business will now go to elsewhere.
November 11, 2013
Rated 5.0 out of 5.0 by MrDru The Staff Is The Best Part of the Stay...
I can't begin to compliment how well the staff took care of me at this location. From restaurant recommendations to directions to visit family and friends during my off hours, they consistently performed above and beyond all my expectations. I was at the hotel for a business trip, came into town a few days early to relax and get my bearings for my trip. I appreciate them and their efforts! The hotel was under construction/remodel when I visited, but I was never bothered by sounds or activity that you would normally expect to happen during such events. I really wish there was a way to award them more than five stars for their efforts. I can't wait to come back to that location to see the hotel in its finished state. I would definitely put this location on my "places to go back to" list. Close to great food, great sites...and just minutes to the beach. Thanks again for all you do!
November 5, 2013
Rated 5.0 out of 5.0 by Araceli Hotel
The stay was wonderful! We were going to Catalina Island in the morning and we rested well and had a good breakfast! Hope to be back again. We enjoyed the stay.
November 4, 2013
Rated 5.0 out of 5.0 by Steve L Under construction, but I didn't notice
The lobby is being rebuilt, but the temporary entrance is nice, and they have cookies ready for you. The rooms are very roomy and clean. Breakfast was standard Holiday Inn, including the cinnamon rolls. Best part is that the hotel is $50 cheaper than a similar hotel 1 mile down the road (closer to the Orange County Airport).
October 21, 2013
Rated 1.0 out of 5.0 by harry65 Alot promised but....
Mattresses were not new fluffy pillow top as promised when I made the reservation.
Internet loading and speed was terrible - 1/2 my work did not go out properly.
They had no bread, english muffins for breakfast - was told "sorry"
Stayed at other HIE the night before and it was great. Other hotel had a bottle of water in your room.
No sign in the underground parking area as to where the elevator is.
Windows do not seal out the sounds.
Took over 10 minutes of running the shower at 5:45AM to get hot water - I almost called downstairs to find out what's wrong!
October 11, 2013
Rated 4.0 out of 5.0 by Traveler1999 Great location; quiet
construction under way but did not cause any problems. Staff friendly and helpful. Room clean and comfortable
September 28, 2013
Rated 2.0 out of 5.0 by susie3 many mix-ups
Hotel was under renovation. Elevator out of order. We were sent up twosusan flights of stairs to our room to find two queen beds..we had made our reservation several months earlier requesting a king size bed. Back down the stairs. Clerk was able to find a king size bed on the first floor. Toilet ran off and on throughout the night..both the clerk and the handy man looked at it and were unable to fix it.
September 24, 2013
Rated 3.0 out of 5.0 by raffiii Decent stay
The hotel is going through some renovations which didn't affect my room comfort or sleep but it does impact my overall perception of the property. The atmosphere is not all that appealing in the lobby and common areas as the renovations are a work in process.
The room was well appointed and everything I needed was in working order and clean. The front desk staff and in the breakfast room were friendly and attentive. Underground parking was free and easily accessible and available.
HIE breakfasts are nothing to rave about - this one is average and there are healthy options if you look hard enough with packets of oatmeal, yogurt and bananas.
September 23, 2013
Rated 3.0 out of 5.0 by Majdanny Avoid due to Renovations
Very limited parking due to large containers taking up most of the parking. Remodeling workmanship not so good.
September 22, 2013
Rated 2.0 out of 5.0 by LUCKYCHARMGIRL I WAS NOT IMPRESSED
The hotel was under construction, and there was no pool. Tyler in customer service was very nice and hospitable. Jonathon, however was rude and not helpful. The rooms were nice, but did not have a tub in the bathroom. The room had a refridgerator and a microwave, which was nice.
September 20, 2013
Rated 4.0 out of 5.0 by AZKM Nice Visit
I had surprised my b/f with trip to California so we could visit the beach. The stay was nice and the surprise upgrade was even nicer, thank you. I was pre-warned of the lobby construction prior to our arrival. The only real inconvenience was the roped off driveway area (freshly poured concrete), it made it a bit challenging getting in and out of the parking garage when there were cars coming and going. The hotel was a convenient short drive away from Newport Beach :) The staff was very friendly and helpful.
September 19, 2013
Rated 4.0 out of 5.0 by Moira19 Fabulous Sun Deck
Staff were very accommodating with our uncertain schedule. The room was impeccable, and the breakfast lovely. The SUN DECK was a perfect place to just step away for a few minutes. What a great idea!
September 9, 2013
Rated 5.0 out of 5.0 by MichaelGGGG Wonderful Experience for the $$
We live across the street and the only reason for our stay was to escape the severe heat of that day. The service, cleanliness and great breakfast selection made this an really great stay and has now made this our "go to" selection for an easy get away...
I had read comments regarding construction etc. They really made this have little to no inconvenience for their guests. Also for those that know Costa Mesa will look at the location on a map and think that it is a part of the street walker hotel zone on Newport Blvd. It is NOT AT ALL. It is very quiet and in a very safe location.
The AC is top notch. Very nice!!!
September 4, 2013
Rated 5.0 out of 5.0 by holidayAAvisitor2013 very accomodating staff
the staff were very accomodating and courteous despite the issues the place had while they are doing upgrades and construction. this was my 2nd stay here and I'd go again.
August 27, 2013
Rated 4.0 out of 5.0 by ToddTodd better than expected
Women at front desk was very friend. Room was very nice, clean...up to date. The hotel is going through some sort of renovation...not sure how extensive.
Breakfast room had nice choices and seemed very clean.
August 22, 2013
Rated 3.0 out of 5.0 by Maureen35 Couple getaway.
We were having a weekend getaway. The management greeted us with open arms and upgraded our room just because of our occasion. Young man at the front desk August 9th very very nice. He deserves a raise! They had cookies at the front desk which my husband was grateful for. Nice access for bike-riding to the beach which is what we were up for.
They were renovating and the front desk appearance was on the side of the hotel and looked pretty unprofessional. There is no pool which I was unaware of. Access in and out of the hotel was somewhat difficult with the bikes. Very noisy above us at night. We were on the bottom floor. Next time will have to ask for an upper level. Breakfast had no fresh fruit! You must change that!!! When asked about it the breakfast matron said that the fruit was coming and it never did the two days we were there. Overall it was average.
August 19, 2013
Rated 3.0 out of 5.0 by JessieH The beds were comfortable
I had two rooms and one of the room did not have a lock on the bathroom. the TV was not working and one of the lights was not working,
My son told the front desk about those issues and he told him we let the management know with out offering to send some one to fix the problem, only when I spoke to the the front desk and told him that I should be compensated if they don't move us to a different room or fix the problem, is when they sent someone to check it our. Still we checked out and the bathroom door was not fixed.
August 18, 2013
Rated 5.0 out of 5.0 by SherryR Nice rooms, convenient location
Our room was very nice, clean, seemed to be newly remodeled. Staff was very helpful and accommodating. Liked having breakfast available the next morning. Convenient location for activities in Costa Mesa and Huntington Beach.
August 16, 2013
Rated 5.0 out of 5.0 by TaraV Excellent way point
The hotel was very comfortable. The staff went above and beyond to make our stay pleasant. They were remodeling , but we were never disturbed. The room was clean and comfortable and newly remodeled. It's right off the freeway with easy access to several southern California destinations. Breakfast was nice. Nothing spectacular, but efficient. Again, the staff was amazing. Very friendly and helpful.
August 13, 2013
Rated 3.0 out of 5.0 by Notstoked Construction Mess
We stayed for two nights at this crumbling hotel. I will say the room was clean, the sheets were soft, and there was a cute little kitchenette. However, the rest of the place is not pleasant. The air conditioner is way way too loud to run at night and since the hotel is close to the highway you can't have the window open either therefore we were sweltering all night. The construction has left holes in the floor, severely limits parking, and makes for an unpleasant stay.
We will not be back.
August 2, 2013
Rated 4.0 out of 5.0 by surferAl Large comfortable room and great breakfast
Our building was undergoing rennovation so finding the front door was challenging, no lobby or pool. Fortunately my newly-updated room made up for it - roomy and well appointed with good bed and large flat panel TV. The hot breakfast and breakfast room was great. As a business traveler, it will bring me back again. Thx also for free covered parking. Looking forward to seeing finished building. Thx to your friendly staff, too.
July 25, 2013
Rated 3.0 out of 5.0 by Bigboy55 Comfortable and good service
Your front office staff were very nice and accommodating . As well your breakfast offering we found quiet good although it'll be nice to extend your closing to 10:00am.parking was a problem although we manage to get something every night. With regard to value I think the rates were high comparing to other properties and the fact that you are undergoing renovation
July 13, 2013
Rated 5.0 out of 5.0 by kcarol8340 Costa Mesa long stay
We recently spent a week at this HI; The staff was wonderful, Renovations were going on but did not disrupt our stay in anyway. The beds and pillows are comfortable. No pool (: but will certainly stay again.
June 28, 2013
Rated 5.0 out of 5.0 by jim10s Remodel no problem
Great now but wait for many new things. This HIE will be top drawer!
June 27, 2013
Rated 5.0 out of 5.0 by 3Dave27 Very clean room & quiet.
My family and I had a wonderful time. Everyone was very helpful. Everything was very clean and quiet. Easy to get to the beach, shops and restaurants. We will go back again.
June 9, 2013
Rated 4.0 out of 5.0 by Yolandichka Comfortable bed and yummy breakfast.
Holiday Inn Express provides the quietest rooms, most comfortable beds, and best continental breakfasts from our experience. At this particular location, parking was a problem over the weekend (due to storage containers in the upper lot) and at breakfast we got a carton of sour milk even though the expiration date was 2 days away (we reached further back in the fridge to get a fresher one). Other than that we enjoyed the usual things we love about staying at a Holiday Inn Express.
June 8, 2013