Rated 4.4 out of 5 by 267
Rated 4.0 out of 5.0 by BBBBBCCC....... reservations
This is what we would classify as a typical Holiday Inn. Average in quality. When we made the reservation we inquired about the possibility of extending it one day and were told we would have to make up our minds on the first day of the visit or pay a penalty. We felt this was totally burdensome and expensive. We had decided if we would extend our vacation we would simply check in at another hotel. You need to simplify your extending reservation procedure.
April 26, 2016
Rated 5.0 out of 5.0 by Thysmo Nice and Quiet Location
The staff were as friendly as always. This is my preferred Hotel whenever visiting for work in the Newport News area. Close to many good restaurants and far enough back from the roadways to provide a very quiet room for sleeping. They are currently renovating to a Holiday inn express, so the outdated and worn furniture will likely be replaced with fresh new stuff. A great hotel at a good rate. Great job by the entire staff to make me feel welcome each time I visit! They are all very cheerful and approachable.
April 25, 2016
Rated 5.0 out of 5.0 by Creek Critter Just what we needed
We needed a hotel close to our doctor's office and this hotel fit all of our requirements. It had easy access from the interstate and only 5 minutes away from where we needed to go. The hotel staff was very helpful in suggesting a good place to order dinner. They were also friendly and professional. There is some construction going on but it did not interfere with our stay. I know the hotel will be especially nice once all the work is done on the outside and the inside... The rooms were quiet and very clean. The breakfast was exceptional in quality and food choices. Overall it was a very pleasant experience and we would definitely would stay here again if the need arises.
April 24, 2016
Rated 5.0 out of 5.0 by ROOVER THE ROOM WAS VERY SPACIOUS AND CLEAN
WE WERE VISTING OUR GRANDSON AT CHERRY POINT. WE FOUND THE HOTEL VERY COMFORTABLE AND ROOMY. WE WILL STAY THERE ON OUR FUTURE VISITS.
April 9, 2016
Rated 5.0 out of 5.0 by JustMe21 Excellent Customer Service
This hotel provided excellent customer service! The management and staff were very professional and personable. My family's stay here will definitely be a memorable one! HOLIDAY INN EXPRESS is definitely my 1st Choice in Hotels!!
April 6, 2016
Rated 5.0 out of 5.0 by Bobby D - Richmond Still Great Newport News Location
Note that his hotel is under renovation and has converted from a HI to a HIE.
The construction and change shouldn’t dissuade you from staying here.
The staff is still outstanding. The GM David continues to be engaging and accommodating and he leads his team in providing a great customer experience.
The property will only improve as the renovations continue and I understand the 4th and 5th floors are nearing completion.
Noteworthy, is while the HIE Breakfast is in a temporary location they manage to still make it good. Note to that they don’t rely on the minimum standard but had a good selection of breakfast items. This too will improve once the renovation for the new breakfast space is completed.
Still a great location just off the highway, and still a team that strives to make their guests stay pleasant.
April 4, 2016
Rated 5.0 out of 5.0 by Spaceman Spiff good value
under construction upgrades so a little messy, but not too bad.
April 3, 2016
Rated 4.0 out of 5.0 by 878792929902--28787388200 Comfy Bed, liked the staff
The hotel was going through renovations so a little rough, but the staff was excellent, rooms were clean and breakfast was hot!
March 29, 2016