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Rated 4.5 out of 5 by 117 reviewers.
Rated 4.0 out of 5.0 by Friendly staff Friendly hotel, rooms are the usual Holiday Inn standard comfortable and clean. The location needs a car and parking is free. February 26, 2014
Rated 4.0 out of 5.0 by Excellent value The staff were very helpful.The room was very clean and tidy.The express breakfast had a number of varieties and quite filling.The hotel gives the customer excellent value for the cost ratio. February 26, 2014
Rated 1.0 out of 5.0 by Pretty poor stay I had specifically asked for a double bed in my booking. I am tall and I find a single bed very uncomfortable and rarely sleep well in one. Apparently, no double-bed rooms were available. I booked over a week in advance, but nobody told me there were no double beds available before I arrived. When I checked in, the receptionist didn't tell me then either... I gathered all my bags, went up to my room, found it had two singles... thought it was an administrative error... gathered all my bags, returned to reception... to be told there were no double beds left from a receptionist who was not ready to even entertain that the hotel had served me poorly. I am a Gold Priority Club member, by the way... Lesson learned: Check your booking VERY carefully and don't expect any help from the hotel staff if you get it wrong! I am 61 years old and can do without this hassle. I will not be returning. February 23, 2014
Rated 5.0 out of 5.0 by Exceptional service I spend a reasonable chunk of each week in hotels, and use Holiday Inn Express hotels regularly around the country. Generally I am very pleased by what I get from a HIE experience, but I have got to say that the staff at the HIE Newport were something else! The front desk staff were pleasant and professional, welcoming without being obsequious - they actually seemed like nice people!?! The hotel is probably the nicest HIE I have stayed in - I know I should not expect 5*, but certainly Newport is a lot better than the average HIE. The experience was just the same on check-out. I returned to the hotel a little later that day to meet with colleague........and only after the weekend did I realise that I had left my I-Pad in the restaurant area. One call to the hotel area though and the tablet was being packed up in a padded bag waiting for a courier to collect - nothing too much trouble. So full marks to HIE Newport all along, and it is convenient for the motorway - will definitely stay there again - but the thing that really sets it apart is the great staff and exceptional service! February 21, 2014
Rated 5.0 out of 5.0 by much more than I expected for the cost We stayed in a twin room, that was exceptionally clean and felt like it had been recently refurbished the standard was so high! Staff were so helpful and couldn't be faulted. Breakfast was included, which I wasn't expecting and it was excellent. I would definitely use Holiday Inn Express again, and will recommend them highly to my friends and family! Thank you February 14, 2014
Rated 5.0 out of 5.0 by Nice, convenient location nr. M4 plenty free parking I often struggle when it comes to parking usually arriving later and sometimes having a high sided vehicle. Absolutely no problem here for high sided vehicles as the car park is open and spacious. The cleanliness and overall hotel was as I would expect from Holiday Inn great! Now I know where this is and the parking won't be a problem I will stay here again. February 14, 2014
Rated 3.0 out of 5.0 by Convenient hotel with comfortable room. Very convenient for M4 to Newport and Cardiff. Staff and service very good. My only criticism is with the lounge area (somewhat draughty) and breakfast area which reminds me of a canteen. I frequently stay at HIE's and prefer the dining/lounge and furnishings areas found at the Southampton M27 HIE. February 14, 2014
Rated 4.0 out of 5.0 by Six nations weekend Comfortable stay room adequate size for family of four. Double sofa bed for children not really suitable for growing children of different genders will choose somewhere with separate beds in future.staff are lovely and really try to help with everything. Very pleasant stay with ok breakfast although it is included in room price. Nice quiet rooms very busy over the weekend we stayed as it was six nations and Cardiff were at home - very close to M4 easy access and big supermarket very near x February 10, 2014
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