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Rated 4.6 out of 5 by 204 reviewers.
Rated 5.0 out of 5.0 by breakfast The choice of continental and cooked breakfast was excellent as was the drink selection. November 15, 2014
Rated 5.0 out of 5.0 by Great modern Hotel Stayed with the Family following the Rugby Match in Cardiff. Worked really well and added to the weekend experience. Am a regular guest at HI Hotels and you can trust the brand Thanks November 13, 2014
Rated 5.0 out of 5.0 by Great Stay This is great Holiday inn Express modern and v v friendly November 12, 2014
Rated 4.0 out of 5.0 by Not a good welcome. I arrived quite late, was met by a stoney faced receptionist who couldn't raise a smile, let alone a 'hello' or 'welcome'. This was a shame, as it's nice to feel valued as a customer. After what seemed some time messing around I was checked in and given a drink voucher. Thankfully the bar was not about to close! I found my room on the third floor - the hotel is quite big! It was clean and comfortable. I made my way to the bar where I sat for about an hour catching up on messages and social media as I had been out of signal most of the day so was nice to have the free wifi to do this! Attention from the staff was poor - anyone wanting a drink had to go and find someone from reception. There was no attempt by staff to interact with customers. Plenty of people were still checking in so I guess this is a pretty transient place. Just off the M4 J28, this is around 15mins from the centre of Newport and 30mins from Cardiff. There is a pub and Italian restaurant a short walk away if time permits. Otherwise, the location is on a business park. No problems with breakfast, it was bustling at 8am on a Saturday morning and all running efficiently. The fact that guests are probably only staying one night and are only going to be in their rooms for a few hours is no excuse for complacent service. I'm sure this is a managerial problem and is a result of a lack of staff training. I would recommend this hotel for price and location. November 10, 2014
Rated 5.0 out of 5.0 by Another excellent stay The Dragonfly pub next door is really good - not your run of the mill typical pub - excellent home cooked food. Would recommend. Quiet hotel, excellent position. Good breakfast although weekends and school holidays attract a noisy family atmosphere. This would be the same anywhere though so not a criticism. November 8, 2014
Rated 4.0 out of 5.0 by Great staff and great hotel The hotel was very well located for my business needs and has a modern feeling. The staff were very pleasant and welcoming, always a good sign for the weary business traveller. I would recommned staying here again. November 7, 2014
Rated 5.0 out of 5.0 by Fabulous Location, Great Staff! My friends and I stayed on 31.10.14 for 2 nights, the rooms were excellent and ready on arrival. The reception area was clean and very relaxing a few enjoyed a game of pool! The staff at the property were fantastic and offered excellent customer service and nothing was too much trouble. Property was ideally situated and the pub next door served excellent food. Although it is quite close to the motorway the rooms did not suffer from any road noise. Great stay thank you! November 6, 2014
Rated 5.0 out of 5.0 by Highly Recommended Although we only stayed 1 night, it was very enjoyable. The staff made us feel really welcome. The room was really nice and the bed was comfortable. The breakfast was also very nicely presented and could not have wished for more. My wife and I will definitely be staying at this hotel again in the near future. Thank you to all the staff for their hospitality. November 5, 2014
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