Rated 4.5 out of 5 by 117
Rated 5.0 out of 5.0 by Bottero1 Always Excellent
I stay at this hotel regulalry and I have yet to experience anything other than excellent service and a comfortable stay.
All the staff are friendly, have a ready smile and are professionalat all times. The food is always well prepared and the whole hotel is spotless. The rooms are comfortable and quiet, ensuring a really good nights sleep. I would recommend this hotel to anyone.
February 6, 2014
Rated 4.0 out of 5.0 by kammycat comfortable bed
Having stayed here on several occasions I have found the staff very welcoming and friendly apart from one.
Breakfast is okay apart from lack of vegetarian options other than that very filling.
The beds are comfortable and the rooms have everything we need for a weekend stay.
February 5, 2014
Rated 4.0 out of 5.0 by Trixie12 Clean, modern, value for money
Clean, modern, no fuss, hotel at a reasonable rate. Staff were friendly and helpful. Priority club members are recognised. Breakfast hot selection is a little limited but breakfast included in the price is wonderful. Perfect for a stay if you have transport as the location is very near numerous companies and business parks, but a little far from downtown Newport.
Good bar and dinner/ snack menu.
February 5, 2014
Rated 5.0 out of 5.0 by Gpound Spotlessly clean, modern and excellent value.
Regularly stay, have had no reason to look elsewhere. Offers everything a more expensive hotel would. A Spotlessly clean and modern, no fuss hotel. Rooms excellent with advanced booking recommended for extra value. Breakfasts offer a range of cold buffet foods and limited hot. Would recommend to other travellers and will continue to regularly return.
January 31, 2014
Rated 5.0 out of 5.0 by Howsey bear Holiday inn express Newport
We have been to this hotel 4 times now and as normal great clean rooms friendly staff, food good and a great area to stop for that visit into Cardiff would highly recommend to all
January 30, 2014
Rated 5.0 out of 5.0 by paulg1 Comfortable bed and great service. - really !
Will definitely stay again. Excellent value, staff up there with the best.
January 29, 2014
Rated 4.0 out of 5.0 by Jay and Ay Miserable wet weekend
Although the weather outside was foul, our stay was very comfortable. We were able to book in a little earlier than the allocated time and the staff were very accommodating. Thank you.
January 24, 2014
Rated 4.0 out of 5.0 by Newport_jan13 Good value for money
The Holiday Inn Express Newport provides good value for money for a budget hotel. The room was clean, comfortable and functional. Breakfast was acceptable but nothing to write home about - a narrow selection of options presented at average quality. But then what can you expect at budget prices? Experience was perfectly fine for an overnight stay on a business trip (or possibly breaking a long journey) but I wouldn't choose to stay more than 1 night.
January 17, 2014
Rated 5.0 out of 5.0 by debs41 Helpful staff
Stayed for weekend, arrived late at 10pm but still received a warm welcome, manager was very helpful suggesting places to visit in Cardiff.
Had food at night in bar area, very helpful staff sorting our order out. Food was very tasty.
Breakfast didn't have a wide choice of hot food but what was there was presented and tasted fine.
We enjoyed our stay and would stay again.
We always have a good nights sleep and do not hear any noises from outside or other rooms.
January 15, 2014
Rated 4.0 out of 5.0 by Mackem Newport nights very comfortable
Regularly stay here, very convenient and great value
Highly recommended various choices for eating too
January 12, 2014
Rated 5.0 out of 5.0 by tonto1 Another faultless stay.
We have stayed at this hotel number of times, visiting family in Cardiff. The staff are consistently good - friendly and helpful. The hotel is maintained to high standard and kept spotlessly clean.
Tredegar House is a nearby NT property and is well worth a visit to take nice to take a stroll around the lovely parkland.
January 8, 2014
Rated 2.0 out of 5.0 by handyman20 28/29th December
Stayed here before and will again, however, this was not our best stay.
The air con had what sounded like a constant drip of water. As it was next to the bed this was annoying.
The usually good breakfast was disappointing. The museli tasted 'OFF'. Probably the nuts. had to reject them. Told a member of staff who asked if I was joking. When I told him I wasn't he changed those that were out. There was no fresh fruit, no hot chocolate. There were other items not available but as we don't usually use those items it was not an issue for us.
We did arrive early for our room and were asked to come back later, previously a room was found for us.
January 2, 2014
Rated 5.0 out of 5.0 by Gillieflower Helpful
Excellent welcome and helpful staff, room warm and fresh. When requested extra pillows and mattress immediately helpful. Only issue was the smoking area and inconsiderate people going outside and leaving fire door wide open letting cold and rain in. Would definitely recommend very worth the money
January 1, 2014
Rated 5.0 out of 5.0 by JamesT1976 Great value place
We had two rooms over the Christmas period whilst visiting family. Everything worked perfectly. Friendly staff on arrival with paperwork all ready to go. The rooms were next to each other (which not all hotels mange to do!). The rooms were clean and as it was very cold the heaters had been left on (again not all hotels manage this sort of thing).
Teas and coffee in the room were good and breakfast was ok too. The TV also worked well, a decent picture rather than fuzzy hotel cable tv.
All in all very good value for money.
December 30, 2013
Rated 5.0 out of 5.0 by Joesph33 Outstanding
Excellent hotel and faultless staff. Would recommend!!
December 23, 2013
Rated 5.0 out of 5.0 by Devon67 Very good Hol Inn Express
Would recommend this hotel, excellent value for money with free breakfast included.
Next door to a good pub.
Near the motorway for onward travel.
December 17, 2013
Rated 3.0 out of 5.0 by Cindy1951 Great hotel but odd choice of room location for wheelchair users
This is a good hotel but our stay was disrupted through no fault of the staff. I know you cant stop idiots smoking in their rooms and setting off the fire alarm in the early hours,but it does highlight the odd decision to locate wheelchair accessible rooms on the third floor. When the alarm goes off and you are unable to use the lifts the fear and panic sets in about how to get down stairs and makes an already stressful situation alot worse.why not have the disabled rooms on the ground floor?. So a major lack of sleep that night plus the fact that an unwanted alarm woke us the previous morning very early meant that our stay was marred by a lack of sleep. Having said that this is a good hotel with great staff and a very clean room.
December 11, 2013
Rated 4.0 out of 5.0 by Paxlot The wake up call was a bit early!!
Had a good stay at the Newport HIE.
Easy to find and plenty of parking.
Staff very pleasant and helpful.
Breakfast good although room crowded at 09.30 on a Sunday morning
But in all very good all for a VERY Good price!!
Oh yes, the wake up call: At 12.30 am when the fire alarm sounded!!
False alarm, but we know it works :-)
December 11, 2013
Rated 5.0 out of 5.0 by simonsk Very Helpful Staff
Stayed here for one night and was very impressed with the front desk staff who were incredibly helpful.
Nice hotel, clean and comfortable. I will stay here again.
December 11, 2013
Rated 5.0 out of 5.0 by TLC26 Amazing greeting
This hotel has to be one of the nicest ones I have stayed in for awhile. After a terrible journey down in very bad weather the greeting from Jay on reception was just what I needed. Friendly and willing to help. I am not surprised it has won the award for best hotel. The rooms were beautifully clean and up to date décor. This hotel is certainly worth a visit
December 10, 2013
Rated 4.0 out of 5.0 by Dc01 Comfortable room, free parking, easy access to M4
The hotel is just off the M4 at Newport, easy to find and has a huge, free car park.
The hotel offers evening meals although a better choice of meals can be found at the pub next door.
Friendly staff, but bar service can be a little slow.
December 8, 2013
Rated 5.0 out of 5.0 by JGLJ comfortable room satisfactory breakfast
Good hotel, convenient stopping point for Cardiff.
December 5, 2013
Rated 5.0 out of 5.0 by christabelwwjd think holiday inn express when in newport
Great and helpful staff. Swift check in. Extremely comfortable and spacious rooms. Excellent heating in room.
December 1, 2013
Rated 4.0 out of 5.0 by cardiff22 hotel stay for graduation
We had to book 2 rooms a week apart and were very impressed staff gave us ajoining rooms without having to ask. An ironing board was quickly produced when my son needed to iron his shirt. Clean, well presented rooms-thank you.
November 29, 2013
Rated 4.0 out of 5.0 by Rossco34 Good bed, but bigger is better.
Bed was ok but could do with being a little bigger. Also no bacon with cooked breakfast..this is a disaster!. Everything else was good.
November 27, 2013
Rated 5.0 out of 5.0 by Gill45 4*stay
This is the second time I have stayed at this hotel whilst being on a training course there.
The hotel is very modern and spotlessly clean. My room was lovely although I did struggle with getting the heating to a suitable warmth for myself but had a wonderful nights sleep. A huge easy to use flat screen TV and was generally really comfortable.
The breakfast was fine and my only complaint was that there was no bacon but the rest of the food was excellent.
Although the bar menu for evening meals is extreemly limited what I had seemed prepared with care and the presentation was very nice and it all tasted really nice.
My main positive comment about this hotel is how wonderful the staff were. Every member of staff that I saw or spoke to had impeccable manners and had a constant smile on their face and were always checking if guests were happy and satisfied. This is such a refreshing change compaired to some places I have stayed.
My only complaint was that the hotel was really busy with a coachload of children that screamed and ran around all the time whilst I was eating my evening meal. This forced me to retire to my room with a pot of tea to get some peace and quiet, which I have to say was really quiet . Obviously thats not a complaint about the hotel or staff, just the lack of discipline from their parents.
November 27, 2013
Rated 4.0 out of 5.0 by Chellelou4 Excellent staff. Clean Hotel
Reception staff were friendly and very helpful. Hotel nice and clean. Room lovely with a comfortable bed, although as a family we were also using the sofa bes with was very hard and uncomfortable. Breakfast was Ok, nothing special. No bacon. Scrambled eggs not very nice. Selection of cereals, fruit, croissants/muffins but if you prefer cooked breakfast there was not much choice.
The pub next door was ok for an evening meal although best to book in advance as it was very busy and the Italian around the corner was fully booked.
Easy check in/ check out.
November 27, 2013
Rated 4.0 out of 5.0 by swimdad excellent service
This is the 4th time we have stayed here and would recommend it to anyone, It is out of the town so it is nice and quiet at weekends, the staff are very friendly and knowledgeable of the area and local services (Buses, Taxis, trains). as we were going into Cardiff for the rugby and didnt want to use the car. good bus service, on time and about 40 minutes.
The breakfast is really good just the usual holiday inn express complaint of why no bacon?
The rooms are really clean and comfortable with all you need and a lovely shower.
November 21, 2013
Rated 3.0 out of 5.0 by Sarahj87 Affordable easy to get to
Nice for short stay, room clean and practical, good wheelchair access - great shower room. Friendly staff easy to get to but free fin traffic noise. Great pub next door and plenty of parking. Breakfast only let down, although free would rather have paid for something nice. Eggs were over cooked, sausages tiny and no bacon.
November 21, 2013
Rated 5.0 out of 5.0 by Lizzie21 What a weekend!
The staff are wonderful. From checking in to room service you were made to feel welcome and valued. Brilliant breakfast at no extra cost.
I'd recommend this hotel to anyone.
November 21, 2013