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Rated 4.6 out of 5 by 211 reviewers.
Rated 5.0 out of 5.0 by Great modern Hotel Stayed with the Family following the Rugby Match in Cardiff. Worked really well and added to the weekend experience. Am a regular guest at HI Hotels and you can trust the brand Thanks November 13, 2014
Rated 5.0 out of 5.0 by Great Stay This is great Holiday inn Express modern and v v friendly November 12, 2014
Rated 4.0 out of 5.0 by Not a good welcome. I arrived quite late, was met by a stoney faced receptionist who couldn't raise a smile, let alone a 'hello' or 'welcome'. This was a shame, as it's nice to feel valued as a customer. After what seemed some time messing around I was checked in and given a drink voucher. Thankfully the bar was not about to close! I found my room on the third floor - the hotel is quite big! It was clean and comfortable. I made my way to the bar where I sat for about an hour catching up on messages and social media as I had been out of signal most of the day so was nice to have the free wifi to do this! Attention from the staff was poor - anyone wanting a drink had to go and find someone from reception. There was no attempt by staff to interact with customers. Plenty of people were still checking in so I guess this is a pretty transient place. Just off the M4 J28, this is around 15mins from the centre of Newport and 30mins from Cardiff. There is a pub and Italian restaurant a short walk away if time permits. Otherwise, the location is on a business park. No problems with breakfast, it was bustling at 8am on a Saturday morning and all running efficiently. The fact that guests are probably only staying one night and are only going to be in their rooms for a few hours is no excuse for complacent service. I'm sure this is a managerial problem and is a result of a lack of staff training. I would recommend this hotel for price and location. November 10, 2014
Rated 5.0 out of 5.0 by Another excellent stay The Dragonfly pub next door is really good - not your run of the mill typical pub - excellent home cooked food. Would recommend. Quiet hotel, excellent position. Good breakfast although weekends and school holidays attract a noisy family atmosphere. This would be the same anywhere though so not a criticism. November 8, 2014
Rated 4.0 out of 5.0 by Great staff and great hotel The hotel was very well located for my business needs and has a modern feeling. The staff were very pleasant and welcoming, always a good sign for the weary business traveller. I would recommned staying here again. November 7, 2014
Rated 5.0 out of 5.0 by Fabulous Location, Great Staff! My friends and I stayed on 31.10.14 for 2 nights, the rooms were excellent and ready on arrival. The reception area was clean and very relaxing a few enjoyed a game of pool! The staff at the property were fantastic and offered excellent customer service and nothing was too much trouble. Property was ideally situated and the pub next door served excellent food. Although it is quite close to the motorway the rooms did not suffer from any road noise. Great stay thank you! November 6, 2014
Rated 5.0 out of 5.0 by Highly Recommended Although we only stayed 1 night, it was very enjoyable. The staff made us feel really welcome. The room was really nice and the bed was comfortable. The breakfast was also very nicely presented and could not have wished for more. My wife and I will definitely be staying at this hotel again in the near future. Thank you to all the staff for their hospitality. November 5, 2014
Rated 5.0 out of 5.0 by Just one request I stay here most weeks with work. Excellent value and great staff on site. Just 1 request ... Can you get some decent Gin please....:-) November 4, 2014
Rated 4.0 out of 5.0 by second sleeping arrangements Poor comfort levels for the second bed in room, bed very very hard with no guaranteed comfort of sleep.Third person in the room did not get a very comfortable nights sleep and paid for it on the next day. November 2, 2014
Rated 5.0 out of 5.0 by Very satisfied We loved our stay. The hotel employees were very friendly and proactive in serving us and other guests. The room was nice and the bed very comfortable. October 29, 2014
Rated 5.0 out of 5.0 by A good nights sleep A very comfortable room with a breakfast included how can you go wrong. The staff were very friendly lots of room to park and convenient for the motorway. We didn't eat in the restaurant so unable to comment on the food, the drinks seemed a little overpriced, but probably the same as most hotels, There is a pub next door though! October 25, 2014
Rated 4.0 out of 5.0 by not bad but breakfast choice could be better Good value, rooms excellent for the price. Breakfast choice not the best. Bacon not available. Terminal was down so we couldn't checkout quickly. October 23, 2014
Rated 5.0 out of 5.0 by lovely hotel lovely hotel, just unfortunate my room near a lift and a little noisy then. October 20, 2014
Rated 4.0 out of 5.0 by Attentive staff We stayed here with friends for three nights, and enjoyed our stay. We were made to feel at ease. I was not recognised as being a IHG Rewards Club Member, when booking in! A small oversight I am sure! Both our rooms were together on the same floor. Breakfast was good if just the same for the stay. Staff overall were very good. In fact I would to thank the house keeper who retrieved a hearing aid that was left in my room. I only noticed this 20 mins into the journey home, phoned reception who informed house keeping,,we returned and I was reunited with the ear piece. Thank you. October 15, 2014
Rated 5.0 out of 5.0 by Great base for Welsh Adventure Lovely hotel, very close to the M4, allowed us the opportunity to drive around Newport, Cardiff and Merthyr Tydfill. I will definitely be booking here again soon. Breakfast buffet is a little limited though. October 14, 2014
Rated 5.0 out of 5.0 by Nice quiet hotel with friendly staff New looking hotel with clean rooms and very friendly staff. October 7, 2014
Rated 5.0 out of 5.0 by Good Stay This is a clean, comfortable Holiday Inn Express. I was staying for an on site for a training seminar. The conference rooms were spacious, clean and tidy. They had an area outside of the rooms to have relax, have lunch, tea breaks. The only negative was that the windows could not be open in the conference room so no fresh air available. Ours was a seminar which included physical work so feeling hot, stuffy and tired by end of day. October 1, 2014
Rated 4.0 out of 5.0 by Clean comfortable room Overall room very comfortable and clean. Poor quality breakfast with very little choice. Staff very helpful September 25, 2014
Rated 5.0 out of 5.0 by bedroom Was comfortable, clean and had everything we needed. The only thing was the air conditioning unit was on the wall adjacent to where I slept and kept coming on in the night. September 24, 2014
Rated 5.0 out of 5.0 by A glorious wedding weekend My daughter got ready for her wedding at this hotel and left from here on a tractor/trailer. Our family had 8 rooms plus one of her bridesmaids booked separately. When I stayed here a couple of months ago I explained what the rooms were going to be for and asked if we could have them all on the same floor. This was happily accommodated. Although we all arrived at different times and had different needs nothing was too much problem for the staff. Our rooms were 'left on the day' undisturbed while we all got ready, but had clearly been serviced when we got back after the reception. I would like to thank all concerned. September 24, 2014
Rated 5.0 out of 5.0 by Great location This hotel is well situated for the M4 which is great for breaking a long journey. We had a clean, spacious room and a comfy bed. Hotel staff were welcoming and breakfast was fine and was included in the price. Pub next door was handy for evening meal. Would stay here again if travelling this way. September 17, 2014
Rated 4.0 out of 5.0 by Great service and really friendly I really like this hotel. I come down this way quite a lot for family reasons and prefer this to other hotels locally. September 17, 2014
Rated 3.0 out of 5.0 by Maid Service is Poor The service staff removed our do not disturb sign from the door, folded our wet towels, laid our toiletries out on the counter (germy!) and straightened up our personal items. This is not acceptable. I recommend that you avoid this hotel. The room had not been dusted in weeks. September 15, 2014
Rated 5.0 out of 5.0 by Wish we could stay longer. My family stayed here for 2 nights and 3days. From the moment we arrived it was like the staff were there for us and only us. The hotel was busy but nothing was too much trouble. The room was large clean and tidy. The bathroom was spotless and even the pillows were labelled firm and soft. Each room had its own climate control. Breakfast was hot or cold or both. With plenty to eat. The bar served food to 9.30pm but did snacks during the night. I would stay here again and hope to over the Christmas school holidays. September 2, 2014
Rated 5.0 out of 5.0 by holliday we allways stay at your hotels Newport London and gatwick September 2, 2014
Rated 4.0 out of 5.0 Excellent Service The hotel is good. The menu for breakfast is excellent and the lobby is also good enough. I enjoyed my stay August 29, 2014
Rated 5.0 out of 5.0 by Overall stay Excellent service Friendly staff Comfortable bed Clean room and toilet facilities Within easy reach of Newport and Cardiff Pleasant seating area on ground floor. Good breakfast and evening meals as required. August 28, 2014
Rated 5.0 out of 5.0 by Great weekend thank you There was 48 of us and we were made very very welcome thanks very much indeed great staff great easy location we will be back August 28, 2014
Rated 5.0 out of 5.0 by Would stay again Great hotel, clean, comfy all that we needed! Decent hot/cold breakfast choices. Super value, August 28, 2014
Rated 5.0 out of 5.0 by Excellent hotel that fit our purpose Was over to Wales and had to stop overnight, and it did exactly what we wanted from a stopover hotel - Quick check in, clean rooms, comfortable bed, Welcome drink on arrival (Gold Members), good nights sleep. There is a pub just outside the hotel premises, but the noise insulation in the rooms is fantastic. The hotel looked new and very well maintained. This ain't no Ritz, but it does the job perfectly well for a short-medium stay. Breakfast is adequate and for the price paid, the complete value of the package is unmatched. August 26, 2014
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