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Rated 4.6 out of 5 by 191 reviewers.
Rated 5.0 out of 5.0 by Great location This hotel is well situated for the M4 which is great for breaking a long journey. We had a clean, spacious room and a comfy bed. Hotel staff were welcoming and breakfast was fine and was included in the price. Pub next door was handy for evening meal. Would stay here again if travelling this way. September 17, 2014
Rated 4.0 out of 5.0 by Great service and really friendly I really like this hotel. I come down this way quite a lot for family reasons and prefer this to other hotels locally. September 17, 2014
Rated 3.0 out of 5.0 by Maid Service is Poor The service staff removed our do not disturb sign from the door, folded our wet towels, laid our toiletries out on the counter (germy!) and straightened up our personal items. This is not acceptable. I recommend that you avoid this hotel. The room had not been dusted in weeks. September 15, 2014
Rated 5.0 out of 5.0 by Wish we could stay longer. My family stayed here for 2 nights and 3days. From the moment we arrived it was like the staff were there for us and only us. The hotel was busy but nothing was too much trouble. The room was large clean and tidy. The bathroom was spotless and even the pillows were labelled firm and soft. Each room had its own climate control. Breakfast was hot or cold or both. With plenty to eat. The bar served food to 9.30pm but did snacks during the night. I would stay here again and hope to over the Christmas school holidays. September 2, 2014
Rated 5.0 out of 5.0 by holliday we allways stay at your hotels Newport London and gatwick September 2, 2014
Rated 4.0 out of 5.0 Excellent Service The hotel is good. The menu for breakfast is excellent and the lobby is also good enough. I enjoyed my stay August 29, 2014
Rated 5.0 out of 5.0 by Overall stay Excellent service Friendly staff Comfortable bed Clean room and toilet facilities Within easy reach of Newport and Cardiff Pleasant seating area on ground floor. Good breakfast and evening meals as required. August 28, 2014
Rated 5.0 out of 5.0 by Great weekend thank you There was 48 of us and we were made very very welcome thanks very much indeed great staff great easy location we will be back August 28, 2014
Rated 5.0 out of 5.0 by Would stay again Great hotel, clean, comfy all that we needed! Decent hot/cold breakfast choices. Super value, August 28, 2014
Rated 5.0 out of 5.0 by Excellent hotel that fit our purpose Was over to Wales and had to stop overnight, and it did exactly what we wanted from a stopover hotel - Quick check in, clean rooms, comfortable bed, Welcome drink on arrival (Gold Members), good nights sleep. There is a pub just outside the hotel premises, but the noise insulation in the rooms is fantastic. The hotel looked new and very well maintained. This ain't no Ritz, but it does the job perfectly well for a short-medium stay. Breakfast is adequate and for the price paid, the complete value of the package is unmatched. August 26, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express- Newport We spent four nights there and found all the staff pleasant and accommodating. A good variety at breakfast that could not be faulted with staff in attendance to cater for any additional needs. Room was well prepared and large screen tv was a welcomed surprise when compared to other budget hotels we have stayed in. Definitely recommend for anyone visiting Newport/Cardiff areas. August 25, 2014
Rated 5.0 out of 5.0 by all staff very polite and friendly all the staff at this hotel are always polite and friendly and very helpful great value for money highly recommend this hotel could do with sky sport August 25, 2014
Rated 5.0 out of 5.0 by Friendly staff and great service We stayed here for a week and I was really impressed. The staff were very friendly and efficient the room was very comfortable and the breakfast was delicious. We will definitely be back. August 22, 2014
Rated 4.0 out of 5.0 by good service very clean very nice hotel to stay, I only stayed 1 night but have been to this hotel on numerous occasions for training events. August 22, 2014
Rated 5.0 out of 5.0 by Great Sleep and Free Breakfast! Really good location - good pub adjacent serving food and drink in a pleasant surrounding. Hotel had plenty of car park spaces and felt safe. Easy to get to and quiet, comfortable rooms. Free breakfast just makes this place a great place to stay. August 21, 2014
Rated 4.0 out of 5.0 by Excellent service and good value, too We stayed for two nights and enjoyed a room on the parking lot side. Very quiet. Also, the air conditioner was a quiet type as well - much appreciated. The included breakfast I would rate as a 7+, maybe an 8-, on a scale of 10 only because the hotel did not serve quality fresh brewed coffee. In 2014, I believe the world traveler - business or pleasure - has come to expect excellent coffee. At breakfast, your coffee at this hotel is dispensed from the same maker that dispenses hot chocolate, etc., and tastes like low quality, instant coffee. August 21, 2014
Rated 5.0 out of 5.0 by Short but comfortable stay A short, overnight stay after a family wedding nearby but we would have been happy to stay longer as we were very comfortable and happy with the hotel. My teenage sons particularly enjoyed the internet access in the bedrooms. I liked the beds which were very comfortable. August 20, 2014
Rated 5.0 out of 5.0 Excellent value Comfortable rooms, reasonable price, free parking and good complimentary breakfast. August 20, 2014
Rated 5.0 out of 5.0 by Nice Stay Typical of a Holiday Inn Express, nice comfy rooms at a good price. Could do with more choice at breakfast, but can't complain really as breakfast is free. August 15, 2014
Rated 5.0 out of 5.0 by Good Value Friendly Reception Staff, clean rooms and a reasonable shower, good evening food next door and simply fast breakfast. Would stay again. August 13, 2014
Rated 4.0 out of 5.0 by Perfect for an overnight stay. Good quality at a fair value. Friendly and helpful staff. Rooms clean and welcoming. August 13, 2014
Rated 5.0 out of 5.0 by Comfortable quiet location Would highly recommend this hotel, the staff were very friendly and go out of their way to help. The rooms are comfortable and spacious and the included breakfast, parking and wifi is a great bonus. Really enjoyed our stay. August 11, 2014
Rated 1.0 out of 5.0 by Sleepless Night We did not get enough sleep as the fire alarm keeps going off. I complained to the Service Manager by phone and I was told that she can't do anything at that time. We have to contend with the annoying alarm for at least 20 times at intervals of 15 - 20 minutes so it always woke us up during the time when we were sleeping. We had to get out of the hotel the night of our stay and we decided to stay somewhere else and we only came back to the hotel the next morning at 4:00 a.m. We are not happy about this hotel and the service manager's way of dealing with the problem. August 10, 2014
Rated 5.0 out of 5.0 by Really comfy firm beds, very clean bathroom, excellent Our recent visit was really good, excellent value. The bedrooms and ensuites have always been really clean. The beds are excellent nice and firm to give a good nights sleep. We will be back again Thank you August 5, 2014
Rated 5.0 out of 5.0 by A cool and comfortable Oasis in Coedkernew Stayed for a week in Holiday Inn Express Newport while on business. The weather was scorching but the hotel was comfortable and the room really cool. The bed was comfortable and the food and drink was great value. I was well looked after again by the attentive and helpful staff. Any chance of some bacon at breakfast? July 28, 2014
Rated 5.0 out of 5.0 by friendly staff,comfortable value for money excellent. Staff were approachable and willing to assist when asked. Turned out to be a great location for us to see family and visit Wales. July 25, 2014
Rated 5.0 out of 5.0 by Holiday Inn Near Newport Friendly and helpful staff really made our stay. We had an important email we needed to print and the staff was very helpful in this matter. Their genuinely helpful and freindly attitude was of great help and comfort to us. July 23, 2014
Rated 5.0 out of 5.0 by Good hotel Hotel was chosen for proximity to friends and was a surprise. Expected it to be aimed at sales/business people but there were families there too. Good service, comfortable beds and good airconditioning - which was needed! July 23, 2014
Rated 5.0 out of 5.0 by Very Nice hotel The hotel was very clean, modern and comfortable. The staff were friendly and helpful. There was a very good choice of food for breakfast. I would definitely choose Holiday Inn for a stay anywhere July 19, 2014
Rated 5.0 out of 5.0 by return trip The stay was of the usual standard, will return again, July 17, 2014
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