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Rated 4.6 out of 5 by 180 reviewers.
Rated 5.0 out of 5.0 by Like coming home We stay regularly at the Newport Holiday Inn Express and we have never been disappointed by the standard of service, the food or the quality of the facilities. This is an excellent hotel - all the staff are professional, friendly and extremely helpful. I would highly recommend this hotel to anyone visiting the area. June 25, 2014
Rated 5.0 out of 5.0 by A very comfortable stay This hotel is very nice, it is clean , comfortable and great to use as a base for leisure purposes. Nice breakfast too. June 25, 2014
Rated 5.0 out of 5.0 Sehr gute Leistung zum kleinen Preis Sehr freundliches Personal, sehr gute Leistung zum kleinen Preis, Viele Inklusiv-Leistungen (WIFI, Parken, Fruehstueck) June 19, 2014
Rated 4.0 out of 5.0 by room and servcie service was excellent staff very efficient . Only room issue was pillows very poor quality and noise level from corridor /other guests high . June 17, 2014
Rated 4.0 out of 5.0 by Nice Break Great little hotel for a short break. Would have been nice to have a few drawers in room, but we managed ok. June 11, 2014
Rated 4.0 out of 5.0 by Good size, comfortable family room Clean, comfortable and roomy. Family room was more than adequate for 3 adults. June 9, 2014
Rated 5.0 out of 5.0 by Firm pillows - yes please! Nice room, perfect for a one night stay. The breakfast choice was simple but well cooked/presented. The option of firm pillows was a pleasant surprise, and this could easily be the tipping point when the prices are similar across a range of hotel chains to select from in the future. June 9, 2014
Rated 5.0 out of 5.0 by simple THE best HIExpress!!! the location for me was a bit out of the way but it was well worth the extra couple of miles i added to my journey - this , quite simply, is THE best Holiday Inn Express i have ever stayed in. the whole experience was a please - from being greeted at the front desk, to the cleanliness of the common areas & my room to the speed & efficiency of the attentive staff - a great stay. i think the menus for in house eating was new & when i ordered i was told there was a 20 min wait - it is never an issue to wait for good food . & that is what is was. the menu had enough options on it to cover all tastes. the food was excellent.. overall it was a real pleasure ....even if you have some alternanative overnight accomodation closer to your destination, i would recommend staying here. Go on give it a try. June 8, 2014
Rated 4.0 out of 5.0 by New-Clean and Friendly Service The location is close to Newport and not to far from Cardiff just off the motorway. It's a fairly new facility, very clean, quite and staff are friendly and well trained. The rates can be pricey unless you shop in advance or have a special discount. June 5, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Newport I have stayed at the Holiday Inn Express Newport a number of times in the last 12 months, it has always been excellent in value, presentation, Cleanliness , it has all the facilities for my needs and staff are always friendly and helpful. May 31, 2014
Rated 5.0 out of 5.0 by Free parking We stayed for 3 nights. Location is perfect because it has a huge parking space and it is free! Breakfast was good. It has almost everything for a typical english breakfast except bacon. Location is close to a nearby supermarket. I strongly recommend this hotel to anyone and especially to people who has a vehicle. Thanks you Hioliday Inn Express Newport May 18, 2014
Rated 4.0 out of 5.0 by Good choice Great welcome, good room, really comfortable bed and all clean and efficient. Decent pub next door for dinner. May 15, 2014
Rated 4.0 out of 5.0 Another Visit! This was yet another visit to this hotel, staff as usual friendly, helpful and efficient. Before booking in future will need to remember to ask if there are any coach parties booked and if so for how long, the noise from other guests was a big issue especially late at night and early mornings. May 6, 2014
Rated 5.0 out of 5.0 A Wonderful Croeso We recently spent our third break at Lakeside Drive, Newport (our longest so far at 5 nights). The hotel was busier than on previous visits, due to it beng Easter Bank Holiday, but the staff coped easily with the extra volume of people (and the breakfast rush!). Lakeside Drive is situated close to junction 28 of the M4 giving quick and easy access to the main destinations/tourist places in the area. Unlike many other Holiday Inns, Newport's car park is free to use which helps when judging the overall cost of staying there. The welcome is warm and inviting with all the facilities available explained before you see your room. Special mention for the reception staff who are always only too happy to assist. The hotel room and bathroom are very clean and well equipped with supplies re-stocked daily if you require during longer stays. The lounge area is perfect for relaxing and the dining room is nicely laid out with easy access to the self service areas. Already looking forward to our fourth visit later this year. April 24, 2014
Rated 5.0 out of 5.0 by Always a pleasure Everytime my family visit South Wales, they always insist that I book them into this Holiday Inn Express. Having stayed there numerous times, they love the hotel. For them they are in an ideal location just on the outskirts of both Cardiff and Newport, giving various options. The staff are always friendly and attentive and nothing is too much trouble for them. The only slight downside (which is evident with all of the express brand) is that there is only limited choice on the breakfast. Other than that, definitely a pleasure to stay here. Cannot speak highly enough of this hotel. April 17, 2014
Rated 5.0 out of 5.0 by This hotel is never anything but great From the friendly reception guy who greeted me although I was 2 hours early for my room, through the great service at the bar - all is good. The cleaning staff even seem happy! I am pleased that they have moved the smokers area to the back of the hotel - looks so much better when you drive up. April 8, 2014
Rated 5.0 out of 5.0 by Clean, comfortable and very good staff. An enjoyable stay in a clean and well maintained hotel. The reception was first rate and nothing was too much trouble for the staff who seemed to multi-task. I wonder how they would have managed on a seriously busy night. That said, you got the sense that they would! The room was very clean and comfortable. My first choice from the dinner menu was disappointingly unavailable given the few people that seemed to be in the restaurant. My second choice was reasonable, but had I not been claiming the cost of this on this occasion, I would not have assessed the meal as being good value for money. April 7, 2014
Rated 3.0 out of 5.0 by Lack of sky sports I was disappointed to be told that the hotel no longer subscribes to sky sports which means that I would be unable to watch these channels while staying at the hotel, not everybody likes to visit pubs etc to watch football , rugby . The sound would not have to be on to disturb other guests who do not like sport but the ability to watch sport would be an advantage April 7, 2014
Rated 5.0 out of 5.0 by Clean good rooms and comfortable beds. The hotel was above my expectations. The rooms were good and clean, the breakfast was also good. April 5, 2014
Rated 5.0 out of 5.0 by Comfort and great value. A friendly welcome on arrival and easy check in. Clean and comfortable bed. Good facilities in the room. Helpful and informative staff on desk, Domestic staff also pleasant and polite. April 3, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Always Friendly, Fantastic Staff, Can't do enough for the guests. April 1, 2014
Rated 5.0 out of 5.0 by Nice Stay Shame About the Air Con Pleased overall with our stay at the Holiday Inn Express, Newport. Everything was up to a high standard and I would stay there again and recommend it to friends. Free Wi-Fi in the room was great for me. The only negative point was the air con unit - I couldn't turn it off and the noise was a bit annoying. March 31, 2014
Rated 5.0 out of 5.0 by Very good stay Used this hotel for a Cardiff visit. The location is very good as so close to Cardiff without having to pay Cardiff prices.Lots of free parking, modern, clean and comfortable hotel. Fantastic Dragonfly next door, couldn't be better. Will be using this hotel again! March 29, 2014
Rated 5.0 out of 5.0 by Perfection and Value This hotel offers exceptional value for money. The staff are very friendly making sure the guests are happy and well catered for. There is hot food available at very reasonable prices, would recommend the Pizza every time. Rooms are comfortable and very clean. Definitely the place to stay close to M4. March 18, 2014
Rated 4.0 out of 5.0 by Warm Welcome & Good Night's Sleep The staff were extremely helpful and welcoming and created a very professional impression on my arrival. The hotel is exactly what you would expect: clean, comfortable and much more than functional. The proximity to Cardiff (10 minutes by car to the City centre) is a great plus - and I paid much less for a room here than I would have done in a similar hotel in Cardiff. I would gladly stay here again. March 8, 2014
Rated 4.0 out of 5.0 by Friendly staff Friendly hotel, rooms are the usual Holiday Inn standard comfortable and clean. The location needs a car and parking is free. February 26, 2014
Rated 4.0 out of 5.0 by Excellent value The staff were very helpful.The room was very clean and tidy.The express breakfast had a number of varieties and quite filling.The hotel gives the customer excellent value for the cost ratio. February 26, 2014
Rated 1.0 out of 5.0 by Pretty poor stay I had specifically asked for a double bed in my booking. I am tall and I find a single bed very uncomfortable and rarely sleep well in one. Apparently, no double-bed rooms were available. I booked over a week in advance, but nobody told me there were no double beds available before I arrived. When I checked in, the receptionist didn't tell me then either... I gathered all my bags, went up to my room, found it had two singles... thought it was an administrative error... gathered all my bags, returned to reception... to be told there were no double beds left from a receptionist who was not ready to even entertain that the hotel had served me poorly. I am a Gold Priority Club member, by the way... Lesson learned: Check your booking VERY carefully and don't expect any help from the hotel staff if you get it wrong! I am 61 years old and can do without this hassle. I will not be returning. February 23, 2014
Rated 5.0 out of 5.0 by Exceptional service I spend a reasonable chunk of each week in hotels, and use Holiday Inn Express hotels regularly around the country. Generally I am very pleased by what I get from a HIE experience, but I have got to say that the staff at the HIE Newport were something else! The front desk staff were pleasant and professional, welcoming without being obsequious - they actually seemed like nice people!?! The hotel is probably the nicest HIE I have stayed in - I know I should not expect 5*, but certainly Newport is a lot better than the average HIE. The experience was just the same on check-out. I returned to the hotel a little later that day to meet with colleague........and only after the weekend did I realise that I had left my I-Pad in the restaurant area. One call to the hotel area though and the tablet was being packed up in a padded bag waiting for a courier to collect - nothing too much trouble. So full marks to HIE Newport all along, and it is convenient for the motorway - will definitely stay there again - but the thing that really sets it apart is the great staff and exceptional service! February 21, 2014
Rated 5.0 out of 5.0 by much more than I expected for the cost We stayed in a twin room, that was exceptionally clean and felt like it had been recently refurbished the standard was so high! Staff were so helpful and couldn't be faulted. Breakfast was included, which I wasn't expecting and it was excellent. I would definitely use Holiday Inn Express again, and will recommend them highly to my friends and family! Thank you February 14, 2014
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