Rated 4.6 out of 5 by 93
Rated 4.0 out of 5.0 by dippsy Generally a very good experience
I have to admit that I had my reservations before I came to this place. However, the hotel was a pleasant surprise.
There are plenty of things to do around the area. This made our stay even better.
The only things I can suggest are the following ...
Firstly, the doors are paper-thin. We were able to hear everything that was going on outside - Even people walking by and knocking on doors at 4 o'clock in the morning! Could perhaps need to an embarrassing situation!
The beds were not particularly comfortable although they are acceptable. Having said that I have a very comfortable bed at home and am very picky!
a better selection of breakfast would be most welcome. Particularly mushrooms and perhaps tomato juice in the morning.
I hope this constructive feedback is accepted in the way it was intended. Otherwise, would definitely recommend.
September 4, 2013
Rated 5.0 out of 5.0 by sdaua Excellent room - clean and comfortable
Booked room at last minute in order to visit relative in hospital. Asked for connecting rooms to accommodate family of 5. Really pleased to receive a phone call in the morning after booking online from hotel to confirm that two connecting rooms had been booked - this was appreciated as it meant we had one less thing to worry about on our journey down.
Arrived at the hotel late at night and were greeted by quick booking in and welcoming clean rooms. Sofa bed had been prepared in one of the rooms and the rooms were cool on a hot night (AC must have been turned on earlier) which meant we all had a good nights sleep. Beds were very comfortable and clean bathrooms. Especially liked the door arrangement in the bathroom - really handy with 3 children!! Breakfast was limited for a vegetarian however it was sufficient.
Would highly recommend this hotel for the welcome offered, attention to detail, politeness of staff and the excellent cleanliness of the rooms.
August 31, 2013
Rated 5.0 out of 5.0 by MaggieA Everything you will need
We stayed at Holiday Inn Express in Lakeside Drive Newport last Sat. night as we were attending a post wedding party in the area.
Confortable bed; clean room; good shower; hearty breakfast - all in all excellent value for money we would stay again if in the area and we will certainly consider using Holiday Inn Express again.
August 30, 2013
Rated 5.0 out of 5.0 by Cezyl Excellent service
Overall experience is very good! The staffs at the reception are welcoming and the staffs in the breakfast buffet are friendly. The rooms are comfortable and clean. I would highly recommend this hotel.
August 28, 2013
Rated 4.0 out of 5.0 by LouD Great room but bad info about breakfast times.
Fantastic room with great air conditioning, no complaints there. However, at check-in I asked about breakfast times and was told 7am start. I commented that was a little late for us as we had to be checking-out shortly afterwards. However, the next morning as I walked past the breakfast room at 6.50am it was already half full with diners part-way through their breakfasts.
August 28, 2013
Rated 5.0 out of 5.0 by robinson1 Really comfortable bed
Had a really good stay, we all had a really good nights sleep. We will be staying in Holiday Inn express in the future.
August 27, 2013
Rated 5.0 out of 5.0 by JLB1970 Comfortable stay with great service
We stayed overnight to break up our journey. We experienced great service from staff, a good variety of breakfast available and a comfortable stay. We also liked the fact that check out was 12 and not 10am (as usually expect). This gave us a relaxing breakfast without having to rush to get ready to check out!
August 27, 2013
Rated 5.0 out of 5.0 by diane66 Very clean and comfortable beds
Everything about the hotel was excellent only thing we thought disappointing was no bacon for breakfast although other choices were available. If in the area again would definitely use again.
August 26, 2013
Rated 5.0 out of 5.0 by Ant111 Good Stay
Helpful staff, Pleasant food (particularly enjoyed the pizza!), comfortable room. Enjoyed the stay!
August 22, 2013
Rated 5.0 out of 5.0 by Pippadelight Dr Who experience accomodation
This hotel is perfect for our weekend in Cardiff.
I travelled with my Dr Who enthusiast who loved the facilities at this hotel.
The staff are very friendly and gave us a warm welcome upon arrival and throughout our stay .
I highly recommend this hotel for location and cleanliness.
Excellent stay !
August 21, 2013
Rated 5.0 out of 5.0 by gloria11 quick visit
I was only here for 7 hours after checking in very late and leaving early, but staff were lovely and offered to get some breakfast bits for me as I was leaving before breakfast started, a nice touch I thought.
August 19, 2013
Rated 5.0 out of 5.0 by Lizzie47 Great value for money
Room spotlessly clean, bed comfortable, staff friendly and helpful....what more can you want?
Wi-fi in rooms is a bonus.
August 16, 2013
Rated 5.0 out of 5.0 by Kingsley11 excellent value good selection for breakfast service excellent
location very good easy access to Cardiff Bristol beautiful Welsh scenery
August 16, 2013
Rated 5.0 out of 5.0 by DOC54 Comfortable and great value
Second time I have stayed here. Very clean and modern hotel. Great value and friendly service. Since my last visit now has wifi in the rooms as well as reception. Would recommend to others.
August 14, 2013
Rated 4.0 out of 5.0 by Trident8 Convenient location
Stayed for work reasons and given limited choice of venues. That said the staff were great at reception and the room was the cleanest I've stayed in for ages... possibly the cleaner used to work in operating theatres... it really was immaculate. Once I'd turned the aircon down a little bit it was fine.
Breakfast room was fine and not too busy, good choice and staff again were friendly and attentive.
Easy to get to Cardiff and Newport and there's a NT property just across the (busy) road with a great garden.
August 13, 2013
Rated 5.0 out of 5.0 by LisaB215 Very good
I stayed here on business and had a very comfortable stay with a very nice large desk to work on. I was in a twin room and appreciated the choice of both hard and soft pillows as I can be rather particular about pillows!
The room was spacious, clean and quiet with a nice shower cubicle, though a door as opposed to a curtain would have been preferable for me.
Breakfast was a good selection. We had dinner at the pub next door which was nice if not slightly overpriced.
My only criticisms were that the drinks were rather expensive at nearly £5 for a medium glass of rose and that it is quite a way out of town so a car is pretty essential.
August 5, 2013
Rated 5.0 out of 5.0 by KNEES GREAT SERVICE ON ALL COUNTS
THE CHECK IN WAS EASY ,THE ROOM WAS SPOTLESS AND COMFORTABLE, ALL STAFF WE CAME ACROSS WERE EXCELLENT . GOOD VARIETY OF CHOICES AT BREAKFAST. THIS HOLIDAY INN IS IN A PERFECT LOCATION FOR TOURING WALES JUST OFF THE M 4, ALL IN ALL A GREAT TIME WAS HAD THERE AS MY HUSBAND AND I ATTENDED THE STEELHOUSE MUSIC FESTIVAL.
August 3, 2013
Rated 5.0 out of 5.0 by Jackie15 Comfortable, clean and friendly
Perfect for an overnight stay. Helpful, friendly staff, clean comfortable rooms and lovely hot breakfast. Just right !!
August 2, 2013
Rated 2.0 out of 5.0 by Golfer67543 Nice hotel but an uncomfortable visit
I have stayed here before and it is a nice hotel. It is clean and the rooms are comfortable. However on this visit there was a large group of teens/early twenties who were camped around the pool table from mid afternoon until the evening drinking heavily. On two occasions I walked past them to get to my room and had comments made as I walked past. When this happened for a third time I confronted them about their comments but just had the usual drunken mouthful of abuse. In the end I decided not to stay in the bar area for something to eat and retired to my room.
I was supposed to be staying there with my young son this weekend but have decided to go elsewhere even though i will lose my money from pre booking in advance. I did try to speak to reception but after waiting for a few minutes I gave up as they were swamped with a large coach party checking in.
August 1, 2013
Rated 5.0 out of 5.0 One stop shop
Perfect as a business location within striking distance of Cardiff and Swansea.
Bar and Bar Food excellent and the staff cannot be more helpful, so no need to waste time looking elsewhere.
Free wi-fi which actually works is a bonus, and the rooms are clean comfortable and well - insulated.
July 16, 2013
Rated 5.0 out of 5.0 by Jo06 Lovely hotel
Good clean very friendly and very good value for money.
Great location and the dragonfly pub at the side is lovely.
Thanks for a lovely stay x
July 12, 2013
Rated 5.0 out of 5.0 by Ref200 One of the best that I've visited
As a Priority Club member, I use Holiday Inn Express all the time and I know they're supposed to be the same wherever you go but that just isn't true, but Newport was one of the best that I've visited in recent years.
Reception staff made me feel genuinely welcome on arrival, the room was clean and fresh, the air conditioning worked and wasn't noisy so I had a comfortable nights sleep.
There was a good atmosphere in the bar and staff were happy to chat to guests, the only drawback of my entire stay was the breakfast menu, the food was well prepared but the menu needs updating. But even with the boring breakfast menu I would still use Newport again and have no hesitation in recommending it to others.
July 11, 2013
Rated 5.0 out of 5.0 by Ahmed786 Excellent and family friendly
Stayed over for one night only, family of four, excellent hotel.
Staff extremely helpful, even though hotel was busy on a Saturday night.
The room was spacious and comfortable.
Breakfast was plentiful, though understandably a little busy.
Overall would recommend without hesitation and will be visiting again in future. Thank you to all the staff for making it such a comfortable and hassle free stay.
July 6, 2013
Rated 5.0 out of 5.0 by craig125 recent stay
staff were friendly and helpful, Room was great, nice and clean, bed was comfortable. Breakfast was the start I needed for the day ahead.
July 5, 2013
Rated 5.0 out of 5.0 by Doc64 FABULOUS TIME
My wife and I had never before stayed at an Holiday Inn Express and our experience at Newort will ensure that we shall use these hotels again. Our one nightstay was excellent in every respect. Staff were very friendly and welcoming and the accommodation very clean and comfortable. The lounge was very relaxing with free newspapers provided. Breakfast was a delight with plenty of choice including hot food. We would have no hesitation in staying there again and would recommend Holiday Inn Express to anyone.
June 25, 2013
Rated 5.0 out of 5.0 by DragonRide Great for the Dragon Ride
Early breakfast, very friendly staff, nice hotel and secure location for the bikes - superb.
June 17, 2013
Rated 5.0 out of 5.0 by Pleased123 Regular Guest
I have stayed at the Newport Holiday Inn Express on several occasions recently. The service is consistently VG and the staff are always helpful and friendly. The rooms I have been allocated have always been very clean and well presented
June 11, 2013
Rated 5.0 out of 5.0 by KleverKate Lovely stay - highly recommended
My husband, my daughter and I stayed here for 2 nights to attend a family wedding. To be honest we weren't expecting much really- just another budget hotel. But we were so pleasantly surprised! We were greeted by a lovely friendly, helpful receptionist and shown to our room which was of a very high standard. The complimentary breakfasts were very good offering plenty of choice and our room and all the public areas were spotlessly clean. Throughout our weekend all the staff we encountered were professional helpful and above all friendly. We really feel that we received excellent customer service. Thank you. We will be back!
May 24, 2013
Rated 5.0 out of 5.0 by Cwtch Great Stay !
As I expected with the Holiday Inn , a nice hotel with friendly professional staff who made you feel welcome as soon as you arrived.
The room was very clean and spacious with a bed so comfortable that I had difficulty in getting up in the morning !
Would definately stay again if working in the area as I found the whole experience a pleasant one. Only one thing I would change and that is the options available on the menu for both evening and breakfast meals.
Apart from that , thank you and well done !
May 14, 2013
Rated 4.0 out of 5.0 by supergran excellent value
our stay was excellent value for money , the room was clean and not at all cramped. Breakfast was good .Staff were pleasant and welcoming. This hotel was ideally placed for visiting family. It was easy to reach being just off the motorway.
I was not keen on the air con- always set too cold for me and the duvet was a bit small even for two skinnies like us
May 14, 2013