Rated 4.6 out of 5 by 297
Rated 2.0 out of 5.0 by saharara Disappointing
I normally have such a lovely time and stay quite often as it is handy for visiting family.
The staff are normally so friendly and courteous but this time were not. I called to change my room rate as a lower rate was available online and was told I would have to change the booking online myself.
I asked for a twin room but the bad were literally 4 inches apart. Thankfully I went with a close friend so was not too much of an issue for us. If this had been a business stay it would have been a different matter.
We were advised on check in there was a group booking and they would be down for breakfast at 8.30. The walked past our room at 8.10 (with no consideration for other guests) to go to breakfast then back to their rooms at 8.30, to collect luggage. Before congregating outside our window with even more noise. Nevermind the fact I could hear each door the group leader knocked on to wake everyone up.
We got down to breakfast and had to wait 15 minutes for the hot food to be replenished. There no sausages, the scrambled egg was dry and I didn't want beans alone. When the hot items were brought out they were satisfactory.
On check out I mentioned the noise the group had made and was asked if I called reception to let them know.I said I couldn't as my friend was asleep next to the phone. And was told that I should have and they would told the groups leaders to ask them to keep the noise down. Considering the noise was the group leaving I don't see how this would have helped.
I normally enjoy me stays here, but feel incredibly let down and slightly embarrassed as I had been boasting how lovely the hotel and staff were. I'm disappointed in my trip.
May 3, 2015
Rated 5.0 out of 5.0 by Alanp52 Another great stay
Despite there beng coach parties boked into the hotel on both nights the staff coped very well. Being pre warned of the intended breakfast times of the parties meant I could choose a less busy time with no delay in getting breakfast.
April 30, 2015
Rated 5.0 out of 5.0 by secreta Great stay
Perfectly modern and well designed disabled room. Friendly and helpful staff. Clean.
April 29, 2015
Rated 4.0 out of 5.0 by Hainze Beanz Everything you need
I have stayed at this Hotel several times as it is convenient for the office when I need to travel to Newport. It has everything you need to relax, keep connected (via Wi-Fi) and have an enjoyable experience.
April 28, 2015
Rated 5.0 out of 5.0 by sdart Great hotel, good facilities, and perfect for trips to wales
Modern, clean, and friendly.
Good quality rooms and service.
Staff are attentive and helpful.
Bar and food services are good, pizza is excellent.
Breakfast has a good variety with cooked, cereals, toast etc, and drinks.
Bed was very comfortable with a choice of pillows.
April 28, 2015
Rated 4.0 out of 5.0 by SteveB22 Weekend Break
We needed a hotel close to the centre of Newport, but not in town. The Holiday Inn Express was close enough for ease of access, but far enough away to be quiet and peaceful.
April 27, 2015
Rated 5.0 out of 5.0 by saharara Lovely little place
Staff are friendly and helpful, makes a great base for exploring the local area.
April 21, 2015
Rated 5.0 out of 5.0 by Hlb29 A good standard of hotel
Excellent service, lovely pub next door if you do not want to eat in the hotel. Rooms are clean & well maintained.
I have now returned to this hotel on several occasions and will continue to use whenever in the area for business.
April 19, 2015