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Rated 4.6 out of 5 by 181 reviewers.
Rated 4.0 out of 5.0 by Excellent staff. Clean Hotel Reception staff were friendly and very helpful. Hotel nice and clean. Room lovely with a comfortable bed, although as a family we were also using the sofa bes with was very hard and uncomfortable. Breakfast was Ok, nothing special. No bacon. Scrambled eggs not very nice. Selection of cereals, fruit, croissants/muffins but if you prefer cooked breakfast there was not much choice. The pub next door was ok for an evening meal although best to book in advance as it was very busy and the Italian around the corner was fully booked. Easy check in/ check out. November 27, 2013
Rated 4.0 out of 5.0 by excellent service This is the 4th time we have stayed here and would recommend it to anyone, It is out of the town so it is nice and quiet at weekends, the staff are very friendly and knowledgeable of the area and local services (Buses, Taxis, trains). as we were going into Cardiff for the rugby and didnt want to use the car. good bus service, on time and about 40 minutes. The breakfast is really good just the usual holiday inn express complaint of why no bacon? The rooms are really clean and comfortable with all you need and a lovely shower. November 21, 2013
Rated 3.0 out of 5.0 by Affordable easy to get to Nice for short stay, room clean and practical, good wheelchair access - great shower room. Friendly staff easy to get to but free fin traffic noise. Great pub next door and plenty of parking. Breakfast only let down, although free would rather have paid for something nice. Eggs were over cooked, sausages tiny and no bacon. November 21, 2013
Rated 5.0 out of 5.0 by What a weekend! The staff are wonderful. From checking in to room service you were made to feel welcome and valued. Brilliant breakfast at no extra cost. I'd recommend this hotel to anyone. November 21, 2013
Rated 5.0 out of 5.0 by A great nights sleep An easy to find hotel, room clean and well presented. Layout of bathroom great for a family. Breakfast lots of variety for all the family. Would definitely recommend. November 20, 2013
Rated 5.0 out of 5.0 by Great service and value Stayed overnight on a visit to relatives and enjoyed excellent service with very friendly staff. Good breakfast and plenty of it. Central location short car journey to get to Newport and Cardiff. We will definitely book here again. November 19, 2013
Rated 5.0 out of 5.0 by Enjoyable Stay The hotel is well located for both Cardiff and Newport. I stayed on a Friday night and had excellent parking facilities with a warm welcome and a spacious and well presented room. Good choice of breakfast. Really enjoyable stay. November 19, 2013
Rated 4.0 out of 5.0 by Fab for conferences etc Receptionist was brilliant, very welcoming and also visited us all at breakfast and wished us well on our course that day. Unfortunately I did not get her name. Surprised to see no fried eggs,bacon, tomatoes or hash browns at breakfast as I personally hate beans. However I thought the scrambled eggs were amazing! Very good value for money, showers hot and no puddles! November 11, 2013
Rated 4.0 out of 5.0 by Booking The stay at your hotel was wonderful. However, this was marred by a badly laid out website, and then when I needed information before I arrived, I couldn't find a telephone number to contact the hotel on. A n e-mail address is no good if it won't be answered for 24hrs, when you are only 3 hours drive away, and can't find a phone number on your laptop. November 4, 2013
Rated 4.0 out of 5.0 by Great stay for golf Stayed over before heading to gold in Celtic Manor so a more cost effective stay before a big blow out couple of days. October 31, 2013
Rated 4.0 out of 5.0 by Pretty good - except irons This hotel is pretty good overall and I've used it several times. As a business traveller I frequently need to use a hotel iron & ironing boards. Both are extremely tired and most irons leak despite being reported to reception. They WILL ruin your shirts. Take a travel iron. October 28, 2013
Rated 4.0 out of 5.0 by Very clean and comfortable hotel My family and I had a very relaxing night's stay and the cleanliness made a big difference. Thank you. October 26, 2013
Rated 4.0 out of 5.0 by Good nights sleep very much enjoyed me stay. i would come back again. October 25, 2013
Rated 5.0 out of 5.0 by Great Stay at Newport Holiday Inn We had a lovely experience at the hotel albeit a short stay. From check in to departure staff were friendly and helpful. The room was clean and comfortable. I will stay there again and will recommend it to friends. Excellent value for money. Breakfast was lovely. October 23, 2013
Rated 5.0 out of 5.0 by brilliant place Very relaxed atmosphere the staff are pleasant and accommodating. The hotel islovely and clean, rooms are very tidy Would definitely stay again :) October 22, 2013
Rated 5.0 out of 5.0 by Excellent stay, which confrmed our faith in this hotel. We have stayed here many times before. The last couple of visits were less than brilliant - no fault of the staff, but caused by inconsiderate fellow guests e.g. banging doors and generally larking about until the early hours. This time it was back to 'business as usual' the staff/management were up to their usual excellent standard as was the overall experience. No rowdy parties, which meant a great nights sleep. The Holiday Inn Express brand is brilliant value and nearly always delivers great quality. The only downside is that it can be a victim of it's own success and end up hosting large stag/hen parties - great for them, but not so good for families seeking a restful night. October 16, 2013
Rated 4.0 out of 5.0 by Great Hotel Good nights sleep, good breakfast and good food at the bar. October 14, 2013
Rated 5.0 out of 5.0 by Really great place to stay We have just had an excellent stay (2 adults). Hallways have recently had new carpet and have been painted and the whole hotel looks in fantastic condition. The staff were very welcoming & informative. Drinks at the bar are pricey (but then they usually are in a hotel) The Dragonfly literally next door serves amazing food and normal pub prices - if you go on Dragonfly website and get a code you get 20% off your meal (they take the code number off ur phone if you don't print it#. Comfy beds at hotel, brilliant bathroom. Breakfast was a great choice #help yourself) scrambled egg not great nor orange juices but other juices & all other selections are faultless. very handy for Cardiff. excellent value & would def choose again. October 9, 2013
Rated 5.0 out of 5.0 by Quiet, comfortable and super helpful and friendly staff Stay here regularly on business. Always a freindly welcome, prompt and efficient service and nothing is too much trouble. Rooms are clean, spacious and quiet. Breakfast is plentiful, well stocked and never too busy. Evening meals are good, though if you want a bit more variety there is a pub and an Italian restaurant nearby. If you fancy a walk in the evening there is the National Trust property just over the road with good gardens open to the public. October 8, 2013
Rated 4.0 out of 5.0 by Wot no eggs! Breakfast - the lack of bacon, boiled or fried eggs, hash browns and tomatoes was a big disappointment. September 27, 2013
Rated 5.0 out of 5.0 by Great Staff Nicely located hotel with easy access to Cardiff and Newport. Located on a quiet business park. Great staff who look after you. Nice steak on the menu too! Excellent. September 25, 2013
Rated 5.0 out of 5.0 by Great short break very good value for room + breakfast. we did enjoy our stay there. staff where friendly and helpful. we will go again. thanks September 24, 2013
Rated 5.0 out of 5.0 by Fabulous value We stayed 1 night and I have to say it exceeded my expectations. I have stayed in hundreds of hotels and pound for Pound value for money this was excellent the rooms was very comfortable with air con and a choice of pillows too and clean fresh towels. Breakfast was included in our price, the only draw back is the lack of choice for cooked food, only scrambled egg, no bacon. Plenty of continental style food on offer. Staff very friendly especially at check in and checkout 10 out of 10 for me September 24, 2013
Rated 4.0 out of 5.0 by Visit to family in Cardiff Very comfortable hotel made to feel very welcome on arrival clean rooms good facilities but breakfast could be better even if you had to pay for it September 21, 2013
Rated 5.0 out of 5.0 by end of summer break very accomodative and helpful staff....very comfortable stay and great value... September 13, 2013
Rated 5.0 out of 5.0 by Peaceful, Quiet and a great location. Booked a family room which was great for what we needed. The Holiday Inn Express Newport is close to the main road but was surprisingly quiet. The staff were really friendly and the Hotel was really comfortable. You're not far from Newport town and only ten minutes drive from the Park and Ride Cardiff East which is excellent value for money. Make the most of it and book a stay at this hotel. The food is really good but there is a pub next door for those of you who arrive late and want a really good meal, The hotel provides snacks after 9 pm but if you're hungry the pub is a good option, The rooms are very clean and comfortable and the staff are happy to help you with anything that you need. September 10, 2013
Rated 4.0 out of 5.0 by Ideal for Cardiff stay We stayed 1 night on route to Cardiff. Ideal location off the motorway. Comfortable stay. Good variety for breakfast. Room clean and spacious. Good pub and restaurant next door although food and drink can be purchased on site. September 10, 2013
Rated 5.0 out of 5.0 by happy stay When we booked in we were greeted by happy and friendly staff,very helpful on the 2 nights we stayed.The rooms were very clean and comfortable,the beds were clean and very comfortable.The whole stay was great and would recomend it to anybody.The food was fresh,the only down side of the breakfast was the hot food was limited September 5, 2013
Rated 4.0 out of 5.0 by Generally a very good experience I have to admit that I had my reservations before I came to this place. However, the hotel was a pleasant surprise. There are plenty of things to do around the area. This made our stay even better. The only things I can suggest are the following ... Firstly, the doors are paper-thin. We were able to hear everything that was going on outside - Even people walking by and knocking on doors at 4 o'clock in the morning! Could perhaps need to an embarrassing situation! The beds were not particularly comfortable although they are acceptable. Having said that I have a very comfortable bed at home and am very picky! a better selection of breakfast would be most welcome. Particularly mushrooms and perhaps tomato juice in the morning. I hope this constructive feedback is accepted in the way it was intended. Otherwise, would definitely recommend. September 4, 2013
Rated 5.0 out of 5.0 by Excellent room - clean and comfortable Booked room at last minute in order to visit relative in hospital. Asked for connecting rooms to accommodate family of 5. Really pleased to receive a phone call in the morning after booking online from hotel to confirm that two connecting rooms had been booked - this was appreciated as it meant we had one less thing to worry about on our journey down. Arrived at the hotel late at night and were greeted by quick booking in and welcoming clean rooms. Sofa bed had been prepared in one of the rooms and the rooms were cool on a hot night (AC must have been turned on earlier) which meant we all had a good nights sleep. Beds were very comfortable and clean bathrooms. Especially liked the door arrangement in the bathroom - really handy with 3 children!! Breakfast was limited for a vegetarian however it was sufficient. Would highly recommend this hotel for the welcome offered, attention to detail, politeness of staff and the excellent cleanliness of the rooms. August 31, 2013
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