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Rated 4.5 out of 5 by 96 reviewers.
Rated 4.0 out of 5.0 by Rate too high for room size High rate probably due to location being close to amusement area October 15, 2013
Rated 5.0 out of 5.0 by Newport Tennessee facility We stayed two weeks in a row. The staff was most accommodating. We had nice rooms, great location. We will return on our next trip South. October 3, 2013
Rated 4.0 out of 5.0 by road trip this was a really good place to stay i was traveling for a reunion September 26, 2013
Rated 4.0 out of 5.0 by Where did the hot water go Beds great pillows great the one staff member on duty was super sweet. The kids loved the pool Breakfast was a no we just had juice and milk The worst thing about the stay was no hot water in the morning to take showers. Our girls even said when they took showers at 9:30 the night before the water wasnt hot. We stay at the holiday inn because.we.expect it to be like home. all of the women (4 total) were very upset that they had to spend the rest of the day with unshaven legs and worrying that we might smell. September 8, 2013
Rated 1.0 out of 5.0 No hot water They had no hot water for more than 18 hours. I told the lady at the forint desk at 8pm. The next day I woke up and try to take a shower at 9am and still no hot water. I went down to the front counter again and told them and she said that they just called someone and it should be fixed in 4 hours or so. I went to my room packed up everything and checked out. They didn't even give me a discount on the room. September 4, 2013
Rated 4.0 out of 5.0 by Very kind and helpful staff. The room was comfortable and quiet once we got in it. The door handle had a "trick" to opening it. We had to get assistance just to open the door. Bed was very comfortable. Breakfast was great. Evidently a boiler had gone out so had to take cold showers. As we were checking out the clerk was dealing with another guest and we overheard her explain about the boiler. For the price I would have expected everything to be in working order. Even with these complaints, we would stay there again. Surely problems will be fixed by the next time. September 3, 2013
Rated 5.0 out of 5.0 by Wonderful place to stay Wonderful staff to greet us weary travelers who were making a cross country move with stressful driving.....relaxed in comfy beds and woke up to a wonderful meal !!! LOVE Holiday Inn & Holiday Inn Express!! September 3, 2013
Rated 5.0 out of 5.0 by Good breakfast, clean and professional staff We enjoyed the breakfast more than most, food was replenished until the end of breakfast time. Good variety with clean tables. Our room was as advertised with fridge and microwave. The room was clean and comfortable as well as the bed. AC was better than most, wall mounted thermostat and it would go as cold as you want. My only drawback was that it was a bit more expensive than I would have liked but our experience with Bristol Motor Speedway week is the same any where in the area. August 28, 2013
Rated 4.0 out of 5.0 by clean rooms I enjoyed the facility. The staff was cordial and helpful. Care of property was exceptional. August 22, 2013
Rated 3.0 out of 5.0 by disappointing breakfast We went elsewhere once we saw the breakfast choices. The other aspects of our stay were satisfactory, not exceptional. We had multiple rooms, but one room door wasn't working so one of our party had to be moved to a different floor away from the rest of the family. August 20, 2013
Rated 5.0 out of 5.0 by Very happy to see such a nice property in a small town! We were lucky. Someone who lived in Greeneville suggested we stay at this Holiday Inn Express in Newport. So glad we did. The rooms were larger than normal. Since it is a new property everything is very nice. I would only suggest they clean the bottom of the bathtub. The property won't stay nice for long if they miss cleaning areas like this. The pool is small, but you can get wet. Just right for our grandson. The rooms are also quite soundproof. We had a connecting room to our son and his family. We never heard a thing. Didn't hear anyone thumping upstairs either. August 16, 2013
Rated 5.0 out of 5.0 by Great Hoiliday and location We have stayed at this hotel several times. We have always been treated great. They will go the extra mile to make your stay enjoyable. We like to stay here because it is close to the smokey mountains and we enjoy taking day trips. We do not enjoy staying in 'Severville or Gatlinburg. To many toursits for us. This hotel is always guiet. You get a great nights rest. The housekeepers are always pleasant. Right accross the street is a Ruby Tuesday and Crakcer Barrel. There is a Walmart down the road about a mile and there is a great Mexican restaurant in the shopping center by Wal Mart. Great hotel and if you want a great place to stay for a few days and relax and see the Smokey Mountains, this is the place. August 12, 2013
Rated 5.0 out of 5.0 by Friendly staff Close to interstate - just behind Waffle House. Several restaurants nearby. Staff always friendly and eager to assist you. Front Desk staff is amazing. Newer hotel. Very clean. August 5, 2013
Rated 5.0 out of 5.0 by Best breakfast hostess Our stay was wonderful thanks to the great staff, they really care. July 29, 2013
Rated 4.0 out of 5.0 by Room pleasant and comforting Enjoyed the room as this was a stopover for the night. Room was comfortable however only thing was 2 sets of towels and we had 4 people traveling. The front desk did procure us a couple of towels from the pool which worked just fine. Nice and clean room. July 28, 2013
Rated 4.0 out of 5.0 by Overall We enjoyed our stay at the facility. The boys especially enjoyed the pool. The breakfast was consistently good and a great added value. July 23, 2013
Rated 3.0 out of 5.0 by Average HI Express Wi-fi was not reliable, otherwise standard accommodations for HI Express. Dinner rec of Rusty Barn was excellent for quality, value, and local fare. July 8, 2013
Rated 5.0 out of 5.0 by Excellent Early Morning Desk Staff My husband was section hiking on the Appalachian Trail and I was 'car support' which meant I met him every few days. He would enjoy the hotel, shower, and we would have dinner together and he would sleep in a real bed for a night before going back on the trail the next day. Well, we arrived in Newport on 5/25 and in the middle of the night he woke up in pain. It was a medical emergency and I went to the desk about 5 A.M. to ask for help. The desk staff could not have been better. They quickly gave me directions to the hospital as I did not want to call 911. By the time we got downstairs to go, one of the staff said 'follow me'. He drove to the hospital with me following as it was dark, I was nervous and very worrried, and the route was confusing. When we arrived he gave me his card and said just show it and ask for directions back to the hotel. We are so greatful for this wonderful, personal, caring service. It was above and beyond anything we had experienced at other hotels. Of course, later when we returned everyone asked about my husband and showed great concern. Thank you, Nelson you deserve 'a great employee' award for sure. By the way, my husband had gall bladder surgery last week and is doing fine. He'll be back on the trail again soon. Thanks again! June 25, 2013
Rated 3.0 out of 5.0 by Lovely area, average hotel We are loyal Holiday Inn travelers and this hotel was not one of my favorites. We called the front desk shortly after checking in to let them know our bathroom sink would not drain, and when we checked out the next day no one had come to fix it. Walls were thin and we could hear our neighbors loudly. We ended up leaving at 5:30 in the morning as our baby kept waking from the noise from the highway and neighbors. June 22, 2013
Rated 5.0 out of 5.0 by Great Place to Stay Holiday Inn Express in Newport TN is a great placde to stay. Very comfortable beds and room. Excellent staff!!! June 21, 2013
Rated 1.0 out of 5.0 by Needs major updating This does facility does not meet the HI Express standards which I have enjoyed because of the following Mattress need replacing; Matressb cover protector felt like plastic making people sweat while sleeping; Carpet throughout hotel is dated, worn and not clean; Air conditioning did not cool to set temperature Old outdated needs major updating June 6, 2013
Rated 5.0 out of 5.0 by Very Nice, Staff goes out of their way to help you. Great hotel, very nice, updated. Staff is very friendly and helpful. May 14, 2013
Rated 5.0 out of 5.0 by Love this hotel We have stayed here many times and always find it clean,quiet and staff very friendly and helpful. Would highly recommend this Holiday Inn Express if you are staying in this area. April 18, 2013
Rated 5.0 out of 5.0 by stayed 1 night stayed 1 nigth on April 7th. A very nice hotel with country charm. Everything was excellent and on par for an expected Holiday Inn Epxress stay. Slept well! April 12, 2013
Rated 5.0 out of 5.0 by A very comfortable stay. The room was clean and the bed was very comfortable. We were in the last room on a hallway (room #322) and it was nice and quiet (a nice change from the night before at another hotel). Housekeeping was quick with all requests, but did not empty the trash after our 1st night there- but had we requested it I know they would have done so quickly. The breakfast was good and for once, there was enough seating to sit down and eat instead of hauling everything back to the room as I usually have to do at hotels. My kids really enjoyed the indoor pool which was clean and well-maintained. I do not like indoor pools because the acoustics make even moderate voices booming loud. The hotel is right across the street from a Cracker Barrel (can't go wrong there), next to a Waffle House, and the road has many restaurants. It was less than an hour to Pigeon Forge where we spent one day, then came back to peace and quiet. March 15, 2013
Rated 5.0 out of 5.0 by Clean rooms and Current Decor This hotel looks brand new and is very clean with new decor. Staff was very friendly. I would definitely recommend this Holiday Inn Express to travelers. March 6, 2013
Rated 5.0 out of 5.0 by Wonderful Room was perfect. Had an Aspen smell that enhanced the comfort even more (not the cheap taxi cab pine smell haha). The Jacuzzi tub was well worth the upgrade. It is positioned to where you can watch TV if you like or just relax with a book. Staff is top notch. Breakfast was actually pretty decent, well above average if you compare it to other places. March 1, 2013
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