Rated 4.5 out of 5 by 114
Rated 3.0 out of 5.0 by Papereng I Am Not a Fan.
I have stayed in a lot of hotels as I travel for business. The new HI Express standard is nice to look at but not very comfortable. This hotel is very uncomfortable for me - beds are hard, pillows are an awkward hardness and not comfortable, room is dark and poorly lit (probably energy efficient but over the top). VERY allergic - likely harsh chemicals used in laundry and in room preparation. I had to check out as it just became intolerable. I won't stay here again.
January 25, 2015
Rated 5.0 out of 5.0 by Steven90 Decent hotel
The room was clean with refrigerator and microwave. The pool malfunctioned and was closed for maintenance; however, we were there just to visit family around the holidays. The free breakfast was decent with pancakes, eggs, toast, cereal, etc. Staff was very attentive whenever we needed something.
All in all it was a nice hotel with us getting a great nights sleep.
The only issue is the cost versus other hotels in the area which are much cheaper. To be fair, I have stayed in worse hotels and paid double what Holiday Inn Express charges in Newport so I am satisfied. I will stay there again when visiting family (this was our second stay at the Holiday Inn in the past year).
January 5, 2015
Rated 3.0 out of 5.0 by IamBatman Expected more from Holiday Inn
We have stayed at this hotel several times before with no issues. The room didn't seem it had been completely prepared. We were short towels and only had a pillow and comforter for the pull out. I called the front desk to get sheets and was told first they should be in the room (they weren't) and then to come get them. The lady at the front desk was adamant they should be in the room and even said "they should be in a bag near the ironing board...you know what an ironing board is right?" She even seemed concerned they had any. She finally gave me sheets but still insisted they should be in the room. The heat in the room only worked if we over-rode the auto setting and left on. Even then there was a drastic temperature difference from the front half of the room vs. the other half. Lastly the breakfast bar - as items ran out they weren't replenished. The bananas were not fresh - spotted and over-ripe. Internet was hard to connect and constantly dropped. More like dial-up than high speed.
December 29, 2014