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Rated 4.4 out of 5 by 98 reviewers.
Rated 1.0 out of 5.0 by Felt Like I was sleeping in an ashtray! This hotel still has smoking floors and rooms. I grew up with smokers so I am used to the smell but this was ridiculous!! As soon as we got in bed I felt like I laid in an ashtray and the smoke was consuming us. Since the windows only opened about 2 inches, which I am sure is a safety measure, we needed to head outside to get some fresh air. Weird the hotel takes safety precautions with their windows but not the fact that a cigerette can catch the whole place on fire or the damage that second hand smoke could have on their guests. We could not take it anymore and had to leave after about 3 hours. Staff had no answer but that the hotel has contracts with local businesses that still want smoking rooms. You would think that after we only stayed here for a short period of time they would have discounted the room or gave us something for a future stay somewhere else!!! Very disappointing!! August 13, 2014
Rated 4.0 out of 5.0 by Great Hotel Needs to fix WiFi Hotel was what you come to expect from Holiday In Express. great staff and amennities. WiFi was extremaly slow and constanatly buffering. had a hard time completing work in the room. Had to use personal hotspots towards the last couple of days there. August 11, 2014
Rated 5.0 out of 5.0 by Always a home away from home After 31 stays at this hotel, nothing has changed. The staff is always welcoming and helpful. The entire hotel is spotless. Nothing is ever too much trouble. It's so nice to call and be remembered or welcomed into the lobby by name by the hotel staff. They are a friendly group! I often bring my mother along with me. She is in a wheelchair and the accommodations are perfect for her. I feel safe leaving her in the dining room while I finish packing up and the kitchen staff is always friendly and chatty with her. Everyone just makes us feel so much at home! August 9, 2014
Rated 2.0 out of 5.0 by Terrible smoke odor We really liked the hotel except for the extremely strong odor of cigarette smoke which was overwhelming as soon as we exited the elevator.. We had a third floor room at the very end of the hall near a stairway. We were in the half of the floor that was designated non-smoking. Our room and the hallway reeked of smoke to the point where it gave me a headache. The stairwell was filled with a smoky odor, probably due to the fact that smokers were clustered right outside the outer door and the smoke rose up the stairwell like a chimney. My first recommendation would be to designate the hotel as smoke-free as so many of the HI Express properties are now. If this is not feasible, then move the smokers away from the outside doors to at least 25 feet from the building. The evening staff when we checked in was very friendly and accommodating. They recommended a great place for dinner nearby. Everything else was fine, but the smoke issue made for an unpleasant experience. We are long time Holiday Inn/ IHG members and always choose these hotels when we have a choice. Thank you. August 7, 2014
Rated 5.0 out of 5.0 by restful stay Easy Access on and off of the Interstate for our road trip. Staff friendly. Rooms clean and our stay was restful. We appreciated the upgraded room. August 4, 2014
Rated 5.0 out of 5.0 by surpassed my expectations This was such a clean hotel. Everywhere I looked it shined. I don't think I have ever stayed in a hotel sooo clean. The staff was really friendly. We had a family member end up in the hospital and the staff showed empathy. August 4, 2014
Rated 5.0 out of 5.0 by Couldn't be better! This location and staff couldn't be better!!! All HI Express needs staffing like these folks! Friendly, courteous and they went WAY out of their way to be extra nice. More friendly than family!!! Thank you HI EXPRESS! July 31, 2014
Rated 5.0 out of 5.0 by Great stay What an excellent place. The entire staff seemed happy to see me there. I was treated with the utmost courtesy and was offered everything I needed to be comfortable. July 30, 2014
Rated 5.0 out of 5.0 by So great I came back! Very clean and comfortable. Located right off Rt 80 made it a very convenient stop for me. After the one night, I decided to cancel a reservation at another property for my return trip and booked another night here instead.Staff very friendly. Great value. July 29, 2014
Rated 5.0 out of 5.0 Great Design for the price The rooms and common areas were of a much higher quality than what I was expecting for the Lordstown area. The bed and pillows were extremely comfortable allowing me to relax and fall right to sleep. The bathroom was very clean and well stocked. Overall, I had a great experience and would recommend this hotel to anyone. July 23, 2014
Rated 5.0 out of 5.0 by Good Experience At least as good and possibly better than other Holiday Inn Express stays I've had July 22, 2014
Rated 4.0 out of 5.0 by good place to stay we were on trip to yeelowstone Wy and late night travel and found this hotel at 9::30 pm after long day drive enjoyed pool and tv and headed out the next morning after breakfast in lobby July 22, 2014
Rated 5.0 out of 5.0 by A Comfortable and Pleasant Experience I have grown accustomed to staying at this hotel before or after visiting my Aunt and Uncle who live in the Trumbull County area. Always a comfortable and pleasant experience. Entire staff do an excellent job of keeping the guests happy. (Special thanks to Christina and Shane at the front desk!) My room was very clean and comfortable. (Thank You Selina!) Public areas are also very clean and well-maintained. A nice little indoor pool and fitness room. The hot breakfast buffet is one of the best! (lots of variety!!!) Newton Falls has a Top-Notch Public Library... I always visit when I'm in town. Also check out Roby Lee's for dinner and Faces Lounge for karaoke on Wednesday evening (if you've got the pipes!). Looking forward to returning... July 21, 2014
Rated 5.0 out of 5.0 by Great expierence. We were at this hotel for a graduation ,we were met with very pleasant ,friendly and helpful staff. Really liked the business room for access to computer and printer. Good Breakfast and clean rooms. Management was great. I burnt popcorn in microwave and they were understanding and didn't give me a hard time. The maid service was wonderful. July 19, 2014
Rated 5.0 out of 5.0 by Great stop for me I have traversed the turnpike for many years between VA and IL. I have never stayed at the same HI property twice for many reasons. I have added this property to my favorites and will be back. Location was convenient, staff was excellent. My needs are simple - clean room, quiet heat/ac, quick breakfast, and a convenient work area. Got it all at a great price. Enough dinner choices in Newtown Falls to satisfy almost everyone. Even got a smoking room - bonus. Location immediately next to the turnpike was a bit noisy with trucks, but not enough to keep the window closed. July 15, 2014
Rated 5.0 out of 5.0 by Fantastic Stay! Nice, clean property with extremely courteous and helpful staff. July 14, 2014
Rated 5.0 out of 5.0 by friendly staff and clean room Had to attend sisters funeral in Newton Falls and decided on Holiday Inn express. Staff was very friendly and the room was very clean Bed was very nice and I was able to get good night' before the services for my sister July 13, 2014
Rated 5.0 out of 5.0 by Clean and Safe We also enjoyed a stay at the Holiday Inn Niles near Warren Ohio. We were greeted with sodas and water and fresh fruit. The lighting was bright. The Holiday Inn Lorstown_Newton Falls was nice as well, it felt dark and uninviting yet clean and safe... July 11, 2014
Rated 5.0 out of 5.0 by Great Hotel From the first time I entered the staff were very friendly and made me feel like I was at home. (maybe even more friendly. lol) The room was very nice along with everything this hotel had to offer. July 10, 2014
Rated 5.0 out of 5.0 by Friendly, helpful desk staff I do business in this area at times and always know that my stay at the HIEx in Newton Falls will be comfortable. I met the Manager years ago and have booked there ever since. July 8, 2014
Rated 5.0 out of 5.0 Oasis in the Middle of Nowhere Get off the highway without worry, this place is nice, clean, and friendly. July 6, 2014
Rated 5.0 out of 5.0 by Clean rooms and great service Upon arrival check in was quick. Our rooms were very clean and appearance was nice. The breakfast in the morning gave variety to choose from hot or cold meal. The workers were very polite and aimed to please.I liked the well lit parking lots at night. Our stay was pleasant and relaxing. I would definitely stay here again in the future. June 24, 2014
Rated 5.0 out of 5.0 by Friendly Staff Great service Will stay again. Housekeeping is wonderful. Front desk staff is very friendly, and helpful. Coffee is always available. June 20, 2014
Rated 5.0 out of 5.0 by Good According my gold HI status the reception was goog. June 16, 2014
Rated 4.0 out of 5.0 by Buena Buena gracias por la estancia. El servcio o la amabilidad de los empleados es buena. Lo que suguiero es mejorar el Wifi ya que era mala June 16, 2014
Rated 5.0 out of 5.0 by Clean and comfortable hotel Very well maintained facility convenient to Ohio Turnpike. Courteous staff, clean rooms, excellent free breakfast. We always stay at this hotel when in the area. June 11, 2014
Rated 5.0 out of 5.0 by Comfortable beds and awesome breakfast The staff was extremely courteous. The beds and especially the pillows were very comfortable. Very impressed with the breakfast variety. Definitely better than the ordinary continental breakfast. Will definitely book with the Holiday Inn Express in the future. June 10, 2014
Rated 5.0 out of 5.0 by Great place for a stay. Bed including pillows were a little bit "relaxed" but other than that....we were treated better than at most locations and everything was Fantastic! Greeting by staff was better than Terrific! Check out was better than Terrific! Breakfast was plentiful, delish, and overflowing! Have stayed at this location in the past (at least 2 times before) and will stay here again. June 8, 2014
Rated 5.0 out of 5.0 by A Very Nice Place To Stay I have stayed at this hotel twice in recent months while visiting relatives in the Trumbull County area. A very nice hotel. Staff is very helpful and customer-friendly. Clean and comfortable rooms (I usually get the king suite). A nice little indoor pool and fitness center. The hot breakfast buffet is top-notch (The pancake-making machine is truly a wonder of modern technology!!!) The surrounding area is very nice as well... Newton Falls is a delightful little town! I am looking forward to staying over again next time I visit my relatives ... May 3, 2014
Rated 4.0 out of 5.0 by Perfect stop East or West on Oh Tpk We passed by this hotel several times in past and finally got a chance to stay. The distance is perfect whether coming from NY way or from the west beyond Chi town. Room was clean and quiet (backside from pike). Breakfast was good and service was punctual. Not the Taj Mahal, but then again do you want to pay for all that if traveling? Hope you enjoy the convenience from highway, as much as we did. April 24, 2014
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