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Rated 4.5 out of 5 by 107 reviewers.
Rated 5.0 out of 5.0 by Clean rooms and great service Upon arrival check in was quick. Our rooms were very clean and appearance was nice. The breakfast in the morning gave variety to choose from hot or cold meal. The workers were very polite and aimed to please.I liked the well lit parking lots at night. Our stay was pleasant and relaxing. I would definitely stay here again in the future. June 24, 2014
Rated 5.0 out of 5.0 by Friendly Staff Great service Will stay again. Housekeeping is wonderful. Front desk staff is very friendly, and helpful. Coffee is always available. June 20, 2014
Rated 5.0 out of 5.0 by Good According my gold HI status the reception was goog. June 16, 2014
Rated 4.0 out of 5.0 by Buena Buena gracias por la estancia. El servcio o la amabilidad de los empleados es buena. Lo que suguiero es mejorar el Wifi ya que era mala June 16, 2014
Rated 5.0 out of 5.0 by Clean and comfortable hotel Very well maintained facility convenient to Ohio Turnpike. Courteous staff, clean rooms, excellent free breakfast. We always stay at this hotel when in the area. June 11, 2014
Rated 5.0 out of 5.0 by Comfortable beds and awesome breakfast The staff was extremely courteous. The beds and especially the pillows were very comfortable. Very impressed with the breakfast variety. Definitely better than the ordinary continental breakfast. Will definitely book with the Holiday Inn Express in the future. June 10, 2014
Rated 5.0 out of 5.0 by Great place for a stay. Bed including pillows were a little bit "relaxed" but other than that....we were treated better than at most locations and everything was Fantastic! Greeting by staff was better than Terrific! Check out was better than Terrific! Breakfast was plentiful, delish, and overflowing! Have stayed at this location in the past (at least 2 times before) and will stay here again. June 8, 2014
Rated 5.0 out of 5.0 by A Very Nice Place To Stay I have stayed at this hotel twice in recent months while visiting relatives in the Trumbull County area. A very nice hotel. Staff is very helpful and customer-friendly. Clean and comfortable rooms (I usually get the king suite). A nice little indoor pool and fitness center. The hot breakfast buffet is top-notch (The pancake-making machine is truly a wonder of modern technology!!!) The surrounding area is very nice as well... Newton Falls is a delightful little town! I am looking forward to staying over again next time I visit my relatives ... May 3, 2014
Rated 4.0 out of 5.0 by Perfect stop East or West on Oh Tpk We passed by this hotel several times in past and finally got a chance to stay. The distance is perfect whether coming from NY way or from the west beyond Chi town. Room was clean and quiet (backside from pike). Breakfast was good and service was punctual. Not the Taj Mahal, but then again do you want to pay for all that if traveling? Hope you enjoy the convenience from highway, as much as we did. April 24, 2014
Rated 5.0 out of 5.0 by Great Stay Our stay was so nice on our trip from Virginia to Michigan that we stayed another night on our trip back home. The bed was the most comfortable I have ever slept in and the staff was very friendly and helpful. We plan to stay again on our next trip to visit our daughter. April 7, 2014
Rated 4.0 out of 5.0 by Great service We checked in late at night and the manger went out of his way to make sure we had everything we needed. We had to leave early the next morning and he made sure that the breakfast was ready early for us. I would like to commend him for his excellent customer service. I would stay here again next time I'm passing through. March 31, 2014
Rated 2.0 out of 5.0 by Jacuzzi did not work I booked a room with the Jacuzzi for my wifes birthday so she could relax she works long hours. when it came time to fill the Jacuzzi which went fine only to find out that the jets did not work, it was 9pm that night so we let it go, knowing probably it would not get fixed soon. I told the front desk when we checked out ,I was still charged the full amount for the room, we just went to Texas for five days and stayed in a hotel right next to Holiday Inn . If I would have been compensated for our loss we would have stayed with you. March 19, 2014
Rated 5.0 out of 5.0 by Great Stay Great place to stay. Only complaint was how crowded breakfast area becomes, but just need to get up earlier. Was a bit surprised I was not welcomed as a IHG member. First time that has happened at a Holiday Inn Express. But all employees were super. Will continue to stay at this location when in the area. March 12, 2014
Rated 5.0 out of 5.0 by Great place to stay. Great staff and amenities. Caring staff take the extra steps to make your stay more enjoyable. February 24, 2014
Rated 3.0 out of 5.0 by Stay ruined by smoke I was here only for an overnight stay with my family and I'm glad it's not longer. The staff was excellent, very friendly, helpful and accommodating. The room was comparable to other HI hotels. Our stay would've been good to excellent if not for the strong smell of cigarette smoke in the hallway that permeated our room. I had to ask extra towels to put on the door to stop the smell. We hurried through the hallway whenever we had to go in and out. If not for the staff, I would've graded this hotel even lower. February 12, 2014
Rated 5.0 out of 5.0 by Wonderful hotel One of the best Holiday Inn Express hotels we've stayed in. Loved the king sized pillows instead of the skimpy little square ones. Helpful desk staff. He provided a map of the town with restaurants marked. Hot soup bar available at supper time. Easy on/off the turnpike. Great stay! February 12, 2014
Rated 5.0 out of 5.0 by Nice and simple - very nice staff Nice, clean room. Friendly staff that helped me find food late at night - just a great experience January 27, 2014
Rated 2.0 out of 5.0 by In a vortex This seems like a convenient hotel, right off the turnpike. But AT&T phone service is nearly non-existent. And the satellite TV service was always choppy. When I first checked in I was given a room on the 3rd floor, just a couple of doors down from a smoking room. I asked to be moved. Luckily they had an upgraded room available for me to move to. Hey wait, wasn't I supposed to get an upgrade automatically being a Platinum member anyway? The next time I visit this area, I will definitely look for a different hotel. January 14, 2014
Rated 4.0 out of 5.0 by Newly remodeled. Very nice. Fair rate This is THE nicest Holiday Inn I've ever slept in. If you are looking for a surprisingly nice hotel, right off the interstate, do not hesitate to stop here. Two small things: sink drained a bit slow, and I cut my wrist struggling to use the card reader on the (stupidly protected) card reader at the entrance to the parking lot.. January 1, 2014
Rated 5.0 out of 5.0 by Hospitable and dependable This Holiday Inn Express is our favorite place to stop on our way to Michigan. I had to change from another hotel and the staff was very accommodating. The front desk staff is exceptional and always ready to help in any way. December 31, 2013
Rated 5.0 out of 5.0 by Great Service I would like to let the management know that Kyle at the front desk was especially welcoming, professional and offered excellent customer service during our check in process. He was working very hard to ensure every request, not just for us but for other guests too. Excellent employee. breakfast was great, room was quiet and clean. Thanks! December 3, 2013
Rated 5.0 out of 5.0 by Dependable We always stay at this hotel when visiting my Dad who lives nearby. It is convenient and we love the staff, the morning breakfast and the pool..... November 23, 2013
Rated 4.0 out of 5.0 by Lives up to Holiday Inn Express This Hotel does a good job in an out of the way place. I nneded a room close to Middlefield and this was a good place to stay. Would stay here again. November 18, 2013
Rated 3.0 out of 5.0 by front desk service When we arrived at this hotel. The staff was very rude and more or less interigated us since we live locally. it really is none of your staffs business why my fiance and I decided to get a night away. November 13, 2013
Rated 5.0 out of 5.0 by Cleanliness & friendliness Ashley cleaned our room before we arrived- that room was the cleanest I have ever stayed in anywhere! My husband & I were very impressed. We thank her for her good job! The front desk staff were very friendly & exceptionally helpful, we also thank them for that! October 23, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express Newton Falls, OH Everything is fine here but I'm a Platinum IHG member, have stayed here a couple times in the last few weeks and wasn’t offered free an upgrade. Was thanked for being an IHG member and was given water and snacks. October 20, 2013
Rated 3.0 out of 5.0 by Saggy Bed This hotel is in a strange location -- nestled between two highway overpasses. It feels quite cramped. All restaurants are in nearby Newton Falls, but the choices aren't terrific. Most disappointing to us was the bed. It was a bit saggy and too soft. Not what we usually experience at Holiday Inn Expresses. October 14, 2013
Rated 4.0 out of 5.0 by Staff Friendly, but rooms need updated The staff was very friendly and helpful and the room clean. In my opinion the room decor needed to be updated such a new mattress's and sheets. As the mattress seems to sag in the middle and the sheets didn't seem to be crisp and up to date. October 14, 2013
Rated 5.0 out of 5.0 by Great people and very good quality service and rooms I have stayed many times at this hotel and enjoyed every trip and service. October 13, 2013
Rated 5.0 out of 5.0 by Home run Very professional staff even after midnight when we checked in. Best jacuzzi tub I have experienced at a Holiday Inn. October 8, 2013
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