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Rated 4.4 out of 5 by 94 reviewers.
Rated 5.0 out of 5.0 by Great place to stay. Great staff and amenities. Caring staff take the extra steps to make your stay more enjoyable. February 24, 2014
Rated 3.0 out of 5.0 by Stay ruined by smoke I was here only for an overnight stay with my family and I'm glad it's not longer. The staff was excellent, very friendly, helpful and accommodating. The room was comparable to other HI hotels. Our stay would've been good to excellent if not for the strong smell of cigarette smoke in the hallway that permeated our room. I had to ask extra towels to put on the door to stop the smell. We hurried through the hallway whenever we had to go in and out. If not for the staff, I would've graded this hotel even lower. February 12, 2014
Rated 5.0 out of 5.0 by Wonderful hotel One of the best Holiday Inn Express hotels we've stayed in. Loved the king sized pillows instead of the skimpy little square ones. Helpful desk staff. He provided a map of the town with restaurants marked. Hot soup bar available at supper time. Easy on/off the turnpike. Great stay! February 12, 2014
Rated 5.0 out of 5.0 by Nice and simple - very nice staff Nice, clean room. Friendly staff that helped me find food late at night - just a great experience January 27, 2014
Rated 2.0 out of 5.0 by In a vortex This seems like a convenient hotel, right off the turnpike. But AT&T phone service is nearly non-existent. And the satellite TV service was always choppy. When I first checked in I was given a room on the 3rd floor, just a couple of doors down from a smoking room. I asked to be moved. Luckily they had an upgraded room available for me to move to. Hey wait, wasn't I supposed to get an upgrade automatically being a Platinum member anyway? The next time I visit this area, I will definitely look for a different hotel. January 14, 2014
Rated 4.0 out of 5.0 by Newly remodeled. Very nice. Fair rate This is THE nicest Holiday Inn I've ever slept in. If you are looking for a surprisingly nice hotel, right off the interstate, do not hesitate to stop here. Two small things: sink drained a bit slow, and I cut my wrist struggling to use the card reader on the (stupidly protected) card reader at the entrance to the parking lot.. January 1, 2014
Rated 5.0 out of 5.0 by Hospitable and dependable This Holiday Inn Express is our favorite place to stop on our way to Michigan. I had to change from another hotel and the staff was very accommodating. The front desk staff is exceptional and always ready to help in any way. December 31, 2013
Rated 5.0 out of 5.0 by Great Service I would like to let the management know that Kyle at the front desk was especially welcoming, professional and offered excellent customer service during our check in process. He was working very hard to ensure every request, not just for us but for other guests too. Excellent employee. breakfast was great, room was quiet and clean. Thanks! December 3, 2013
Rated 5.0 out of 5.0 by Dependable We always stay at this hotel when visiting my Dad who lives nearby. It is convenient and we love the staff, the morning breakfast and the pool..... November 23, 2013
Rated 4.0 out of 5.0 by Lives up to Holiday Inn Express This Hotel does a good job in an out of the way place. I nneded a room close to Middlefield and this was a good place to stay. Would stay here again. November 18, 2013
Rated 3.0 out of 5.0 by front desk service When we arrived at this hotel. The staff was very rude and more or less interigated us since we live locally. it really is none of your staffs business why my fiance and I decided to get a night away. November 13, 2013
Rated 5.0 out of 5.0 by Cleanliness & friendliness Ashley cleaned our room before we arrived- that room was the cleanest I have ever stayed in anywhere! My husband & I were very impressed. We thank her for her good job! The front desk staff were very friendly & exceptionally helpful, we also thank them for that! October 23, 2013
Rated 4.0 out of 5.0 by Holiday Inn Express Newton Falls, OH Everything is fine here but I'm a Platinum IHG member, have stayed here a couple times in the last few weeks and wasn’t offered free an upgrade. Was thanked for being an IHG member and was given water and snacks. October 20, 2013
Rated 3.0 out of 5.0 by Saggy Bed This hotel is in a strange location -- nestled between two highway overpasses. It feels quite cramped. All restaurants are in nearby Newton Falls, but the choices aren't terrific. Most disappointing to us was the bed. It was a bit saggy and too soft. Not what we usually experience at Holiday Inn Expresses. October 14, 2013
Rated 4.0 out of 5.0 by Staff Friendly, but rooms need updated The staff was very friendly and helpful and the room clean. In my opinion the room decor needed to be updated such a new mattress's and sheets. As the mattress seems to sag in the middle and the sheets didn't seem to be crisp and up to date. October 14, 2013
Rated 5.0 out of 5.0 by Great people and very good quality service and rooms I have stayed many times at this hotel and enjoyed every trip and service. October 13, 2013
Rated 5.0 out of 5.0 by Home run Very professional staff even after midnight when we checked in. Best jacuzzi tub I have experienced at a Holiday Inn. October 8, 2013
Rated 5.0 out of 5.0 by staff Front desk staff were very helpful. explain me everything very nicely. Hotel were nice and neat. My room was very clean and comfortable temp in room. I strongly recommend this hotel to stay. October 1, 2013
Rated 5.0 out of 5.0 by Will Definately Stay Again I always stay at Holiday Inn chains whenever away from home but was a little hesitant about staying at this location because its in a secluded location and there nothing around it but interstate. This was the closest HI express to our church convention so I decided to try it out. Once I checked in, I was pleased with the friendliness of the hotel staff, especially housekeeping. The first room I checked into was nice but the guest above me had small children who were jumping off the furniture and I asked to be moved to another room. The hotel staff immediately assigned me a different room and housekeeping offered to help me move my luggage to the other room. You do not find very many housekeepers willing to go above and beyond their duty to help the guest move to luggage and personal belongings. It touched my heart so much, the next day I had to find the housekeeper who was so nice to me and let her know that I appreciated her hospitality. The rooms where very clean and breakfast was satisfying. I will definitely stay at this location every time we have our convention in Warren. Thanks HI Express Newton Falls September 28, 2013
Rated 5.0 out of 5.0 by No Complaints! In a word: PERFECT! It is an extremely quiet place to stay, and great for us as it is half way between Detroit and Philadelphia. September 21, 2013
Rated 5.0 out of 5.0 by Nice hotel Nice clean hotel and friendly staff. Will stay again September 11, 2013
Rated 5.0 out of 5.0 by Quiet and Friendly Staff The front desk staff went out of their way to make our stay a very comfortable one.. We left before breakfast was served and they provided us with some breakfast items for the road. September 6, 2013
Rated 5.0 out of 5.0 by great experience at this hotel We were very pleased with this hotel. The staff was very courteous and polite. The hotel and rooms were very clean. We will definately stay here again! Renee September 6, 2013
Rated 5.0 out of 5.0 by Great place to stay. My husband and I have stayed at this hotel many times. When we are in the area this is the only place we want to go to. It is always clean, comfortable, and the staff is very courteous and always willing to help. Great place to stay. September 4, 2013
Rated 5.0 out of 5.0 by Clean, quiet and comfortable I have stayed in hotels off of I-80 in Youngstown before. I'm glad I decided to stop a few miles away from there. The rooms were new, clean and quiet. After a long day driving it was just what I needed! September 3, 2013
Rated 4.0 out of 5.0 by The facility could use some refreshing As soon as I exited the elevator to the hallway, there was a strong odor of stale tobacco smoke; perhaps new carpeting would help. The carpet color would be more attractive if it weren't so dark. August 28, 2013
Rated 5.0 out of 5.0 by Service The staff were excellent. I liked the cards left in the room that would be given to the desk clerk as votes for the maid notating the excellent work performed by the maid. Also the way the towel was folded on the bathroom counter in the shape of a shirt with mints as buttons was really neat. I have not seen that before. August 22, 2013
Rated 5.0 out of 5.0 by Very clean and spacious rooms The hotel is very nice and conveniently located off the Turnpike. The complimentary breakfast was very good with a variety of food. The staff was friendly and the rooms are clean and spacious. I am extremely happy with this Hotel and have stayed here before, and will continue to stay here again when in town. The only downfall is we booked 2 rooms with 2 Queen beds because we have grown children. There is an additional fee for each person if you exceed 2 people per room. I find that odd since I am booking a room with 2 beds to accommodate 4 people per room. I would definitely recommend this Hotel. August 22, 2013
Rated 4.0 out of 5.0 by Nicest hotel in the area Yes it is more expensive than nearby competitors but well worth it in my opinion. Staff is friendly and rooms are nice and clean. Parking is a bit tight when the hotel is full. August 2, 2013
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