Rated 3.9 out of 5 by 62
Rated 2.0 out of 5.0 by Why make reservation?? Customer service training needed
Booked my room 2 months in advance and checked on the reservation 2 days before arrival, was to be a King suite for the simple reason my husband was traveling with me this time and wanted extra room for him while I was in meeting during the day.
When I arrived I received a Queen bed, very very small room. Requested to the front desk to be moved the next day to larger room but told me no one was moving out of a larger room. But the two rooms next to us had both moved out and the were both King suites. I have always stayed in Holiday Iinn Express and had good customer service else where, to bad for this bad experience. Have to return to Newton IA in September for 3 days, I believe I will book in a different motel!!
August 11, 2014
Rated 5.0 out of 5.0 by maad great breakfast
breakfast was great, staff very friendly. rooms were clean, greeted at front desk with a smile.
July 9, 2014
Rated 5.0 out of 5.0 by areyousure location
little hard to find but it was worth it (could use better signage leading to motel )
July 1, 2014
Rated 3.0 out of 5.0 by Tom76532 It's a room
It's a room. The multi color walls adds to the 70's ambiance.
June 30, 2014
Rated 5.0 out of 5.0 by Brinkley61 Friendly staff and excellent service
The staff at the Newton Holiday Inn Express were friendly and attentive. The lady that worked in the breakfast area was especially friendly and attentive. This building is older but was updated, well maintained and clean. I would definitely recommend this hotel.
June 25, 2014
Rated 5.0 out of 5.0 by nitaia 04 Very accommodating and comfortable
The desk clerk was very accommodating when we checked in early. She found a vacant room with two beds. The room was very comfortable and clean. We would stay in this hotel again.
June 23, 2014
Rated 5.0 out of 5.0 by St Jude Staff was very welcoming and helpful
We will stay here again if in the area. Comfortable, clean, well maintained. The only thing we noticed that could be improved was the water pressure but the supply of hot water was ok. The desk clerk gave us a bottle of icy cold water when we got there and a power bar when we left - very much appreciated. When our room keys stopped working the clerk proved 2 new keys and offered additional assistance if needed. Very happy with the service!
June 21, 2014
Rated 2.0 out of 5.0 by footballfan2014 Not what I've come to expect
I was disappointed in the quality and cleanliness of the room. The room was dated and was not completely clean. The carpet was dirty.
June 20, 2014
Rated 4.0 out of 5.0 by IowaJake HI Newton
Excellant Staff. Attentive to PC membership. Provided hospitality needs (toothbrush and band aids) Breakfast was very good...things that are supposed to be hot were hot, items that are supposed to be cold, were cold! Took my daughter less then a minute to get connected to the internet. The put the access code and password on a very small piece of paper with the card key, and almost missed it. TV channel selection was good. Next time...my fault...ask for a room not next to elevator. way to many 'dings' in the middle of the night, but what are you gonna do!
June 5, 2014
Rated 4.0 out of 5.0 by support_guy A great option for business stays
I stay at the Newton Iowa Holiday Inn Express every few months when I am in the area for business. The staff is always friendly and helpful, the rooms are comfortable and the breakfast enjoyable. The fresh cookies at night are always a treat. Consider staying at this hotel if you are in the area for business, pleasure, or just passing through. The hotel is a few minutes from the interstate but well worth the effort to find.
May 27, 2014
Rated 5.0 out of 5.0 by Smokin Jo Very Friendly!
The staff is very friendly, making you feel at home.
Lucy in the kitchen is a wonderful person in making you feel like you're family. We stay there often and she's always a gem to talk to. Thanks again.
May 22, 2014
Rated 5.0 out of 5.0 by D1952 Clean&Quite
Really a good stay, the staff was great and the room was very clean and quite.A great night's sleep after a long day on the road.If I return to the Newton area I will stay again.
May 10, 2014
Rated 2.0 out of 5.0 by Rockhunter Poor House keeping
The room was not very clean. Dirt a round the walls. Toilet seat broken. No tissues. The water was running so slow it would hardly clean my razor.
April 28, 2014
Rated 4.0 out of 5.0 by jopestayz A little off the Highway, but worth it!
You might not be thrilled about the travel distance from the highway after a long day of driving, but the staff is friendly and the rooms are clean and comfortable and well worth the extra couple miles. Plus it's close to downtown Newton, which seemed to have some cool restaurants and shops to check out. Late night bites are lacking, but everything else about this hotel is highly acceptable.
April 17, 2014
Rated 5.0 out of 5.0 by aktion man aktion man
Very friendly staff. Great accommodations. Appreciated having USA Today and Des Moines Register available. Good choice of lodging in Newton.
April 8, 2014
Rated 1.0 out of 5.0 by Kevin94 Not impressed.
This is a hotel that I will not return to. Checking in, I was not given the passwords for internet access so had to call down to get it. Breakfast in the morning at 7 a.m. Was the poorest that I have seen at a holiday inn express. For looked like it was siting there for two hours and not appetizing . The exercise room looked OK at first, but the equipment was junk. Both treadmills did not work and the elliptical was outdated. No free weights, no clean towels in the work out room. Back in the room, I had a do not disturb sign on door knob so I could conduct business. At 10 am had a loud knock from house keeping. The towels in the bath were mismatched and not folded well. Not going back to this property.
April 7, 2014
Rated 5.0 out of 5.0 by tkruse51 Great room and service
Room was clean and comfortable. Nice facility with friendly staff.
April 6, 2014
Rated 2.0 out of 5.0 by Holly110 Off the beaten track
This is one HIE that is NOT right off a major expressway/road ... make sure you locate it by GPS or you will have a hard time finding it.
This year of college touring we stayed at 6 different HIEs ... this was the poorest quality by far. All of the paint in the shower area was obviously peeling. Not on one wall. Or two. But the entire painted wall area above the tile was a mess of peeling paint.
Also, we stopped to ask the desk clerk about dining options in town - I felt like we were bothering her as she wasn't at the front desk - but sitting in the lounge area watching television.
In the morning, we missed breakfast by 15 minutes - my husband has NEVER had a problem getting a cup of coffee or some juice from any Holiday Inn during the morning hours. And we've stayed at HIEs across the country. Until this stay.
The woman in the breakfast area was far from pleasant. She was downright rude. I completely understand that it was outside of breakfast hours - by 15 minutes - but never has hotel staff been so obviously ... not nice.
April 1, 2014
Rated 5.0 out of 5.0 by JayMI My home away from home
I just love coming to this hotel. I am from Northern Michigan and come to Newton quite often for work. I have been staying here, off and on, for almost a year and a half. The staff and facilities are wonderful and I couldn't ask for a friendlier atmosphere. Love it here and will recommend to anyone.
P.S. Would like to see a waffle maker at breakfast though...lol :)
March 9, 2014
Rated 5.0 out of 5.0 by Cubfan55 Great Value
Nice hotel that was clean and close to downtown. Staff was very helpful.
February 20, 2014
Rated 5.0 out of 5.0 by CCRMI Awesome Service!
We came in without a reservation after a long day of driving. We were checked in in minutes. Our room was clean and we had a very comfortable night's sleep. We asked for a dinner recommendation and was given a long list of options. The hotel was peaceful and quiet and breakfast offered the usual options. We would stay here again.
January 28, 2014
Rated 5.0 out of 5.0 Great Staff
Excellent Staff and Hospitality. Staff was very friendly and welcoming. Breakfast attendant Lucy was a delight. Manager Judy is a true professional and a very valuable asset to the Holiday Inn Family. The best staff Ive ever meet.
January 20, 2014
Rated 5.0 out of 5.0 by JS45 comfortable stay
This is a clean well maintained property and is also very quiet.
January 1, 2014
Rated 4.0 out of 5.0 by JM9595 Nice associates
Pleased with how nice the staff was. Beds were comfortable. Room was clean. Wished they did not allow pets.
December 3, 2013
Rated 3.0 out of 5.0 by NoLimits Downgraded without Notice
After spending 7 weeks in IHG hotels around the midwest, the Newton one did not meat the level of customer service that I have received at various other IHG hotels.
Without notice, I was downgraded from a suite to an accessible room, but still was charged the suite price. Hotel would not honor my confirmation notice that was received from IHG.com on the type of room that I reserved. Overheard front desk state that they already gave my room away to another guest that was not happy with their room.
Disappointing, as I reserved this a month in advance. Ended up moving to different hotel chain and they upgraded me to a two room suite for my previous issues at another chain. Now that was customer service!
November 16, 2013
Rated 5.0 out of 5.0 by cpcu staff
front desk was very friendly and helpful and they are the reason I keep coming back.
October 7, 2013
Rated 5.0 out of 5.0 by faca family visit
Very convenient to downtown, the race track, 2 miles to the KOA, and 2 miles to the freeway. It was clean. the lady at breakfast was very friendly and the room service personnel did a great job.
The pool was clean as was the exercise room.
September 26, 2013
Rated 4.0 out of 5.0 by Verne Like this place
Easy to make a reservation. Easy to check in, and close to my customer.
September 24, 2013
Rated 4.0 out of 5.0 by Billiek Nice place to stop along I 80
Priced right and conveniently located for travelers. Standard yummy breakfast choices.
September 19, 2013
Rated 3.0 out of 5.0 by DANO1573 ALMOST TO NEW YORK
All i can say is replace the dryer!!!! Dang that thing is terrible. Had to do laundry and I spent a fortune trying to dry my clothes. Other then that the place was good to go.
September 19, 2013