Rated 3.2 out of 5 by 134
Rated 5.0 out of 5.0 by goldwing1500 inoperable items...
The hair dryer did not work. The labels on the tub stating bot & cold wrong. Hot was really cold and cold was hot.
Several channels did not work. Contacted front desk.
Overall the room was clean and food and service were excellent.
August 13, 2014
Rated 2.0 out of 5.0 by fran224 disappointed stay
Not at all like other Holiday Inns. Need to pay more attention to room quality.
August 13, 2014
Rated 5.0 out of 5.0 by Mark1984 Great service
My stay was restful, pleasant and the price was reasonable. Restaurant service was quick.
August 6, 2014
Rated 1.0 out of 5.0 by TammyYa Not a pleasant stay
Disappointed in hotel! PrePaid for breakfast included with room only to find out my two toddlers were not included and we had to pay for a terrible buffet . Could not swim in pool because about ten kids were taking a swim lesson all day everyday I was there. My kids had to stay in a corner of the pool and we could not even get towel. I have never heard of swim lessons to the public at a hotel pool. Loud noise all night could not sleep. I heard hotel doors slamming babies crying
August 3, 2014
Rated 4.0 out of 5.0 by weekend traveler 1 weekend wedding
Hotel was nice for the breakfast that was served most hotels offer as complimentary. WAS OVER PRICED. We were here for a wedding requested to near all wedding quests as not to interfere with other peoples stay if we got loud at night. This did not happen it was very inconvenient to all with walking halls late at night.
July 31, 2014
Rated 2.0 out of 5.0 by Disatified Not A Remodeled Hotel
Recommend staying at the Hotel next door. For the same price ,Amenities include hot breakfast, a full kitchen, separate bedroom, fireplace, larger rooms, clean, curtains close to darken the room. Everything you would expect to have and more.
July 30, 2014
Rated 5.0 out of 5.0 by Vicki S Good stay
The hotel was very clean and well kept. There was some type of water issue in the main check in area near the front desk. I asked an attendant behind the desk what happened and he looked at me with a blank stare and asked me what I meant. I said, "Well, the ceiling is all water stained and some of the ceiling tiles were totally out. There are HUGE dehumidifiers every few feet the lobby area." He said he still did not know what I was talking about. At that point I just walked away. Anyway, they were working on a speedy recovery from whatever caused this disaster and I commend them for that. Our room smelled a little musty but still was OK. I'm sure the mustiness had nothing to do with the issue in the lobby ( were on the 4th floor). The breakfast was very very good but not enough staff on duty. It was really hard to get coffee some mornings.
July 28, 2014
Rated 4.0 out of 5.0 by maggie444 staff
Hard working pleasant and well trained staff were definitely overworked.
July 28, 2014
Rated 4.0 out of 5.0 Good hotel for the area
Good option in the area. Nothing much to say.. why am i being forced to write 50 characters????
July 24, 2014
Rated 3.0 out of 5.0 by Mrs. Ro Wonderful breakfast buffet
The hotel was nice and very clean, even though they had had a water leak they were dealing with. The staff was friendly, very professional and helpful. The handicap stall in the restroom was not truly handicap - it lacked handholds on the wall to assist getting up. Since I have a serious walking condition and use a cane, I have learned from this experience, to definitely ask for a handicap room - and hope that the bathroom is truly handicap. People with physical challenging conditions due travel, and would enjoy their stay if more thought were put into what it is like to have a handicap. Even walking back and forth to the elevator was almost torture. The breakfast buffet was outstanding, as well as the staff.
July 23, 2014
Rated 4.0 out of 5.0 by oldchrysler Convenient and cozy
The hotel and staff were wonderful. VERY CLEAN!!! If I have one complaint it would just have been not having a refrigerator in our room for our 5 day stay. Other than that, the staff was very friendly, the pool was beautiful, and it was easy access to the highway along with many other locations.
July 23, 2014
Rated 5.0 out of 5.0 by Jevica Comfortable bed, free wifi and good breakfast
Comfortable bed, free wifi and good breakfast. I will be back again!
July 22, 2014
Rated 5.0 out of 5.0 by Swanfish great front desk service and clean room
clean and comfortable room. Nice area for parking, felt safe leaving pick-up. i will be staying there again next time I'm in town
July 8, 2014
Rated 5.0 out of 5.0 by 768Roro overnight vsit
attentive staff, comfortable room, air conditioner was great, easy check in and out.
July 7, 2014
Rated 2.0 out of 5.0 by Howie1a not happy
No a/c on floor a/c leaks in lobby and in bar and restaurant gave me a room that was occupied . Was not happy at all
July 7, 2014
Rated 1.0 out of 5.0 by Jen2014 Worst Holiday Ever
I have already contacted corporate during my stay. Also checked out and moved to a different hotel after 2 days of a 6 day stay.
Pool terrible, spa worse, room dirty, frig scratched, dented and dirty. Had to chase down cleaning staff to ask for towels when we returned in the evening. Whoever heard of taking the pool in a hotel with guests that expect to swim and allow swimming lessons and no room to swim for their guests.
TV didn't work at night and the front desk said it doesn't work when it rains cause they have a dish on the roof. I do believe they have better technology today that works even when it rains.
Overall this was the worst experience ever at a Holiday Inn.
July 4, 2014
Rated 3.0 out of 5.0 by Petal109 One Night
I spent one night at this hotel. Overall it was a good experience. The only negative thing was our neighbors in the room across the hall. Apparently they were part of a wedding party and they were drinking and carrying on very loudly, while we were trying to sleep with our two little ones. I fell asleep somewhere around 11 so I am not sure how long that went on.
July 2, 2014
Rated 3.0 out of 5.0 by sjbb Disappointed
We came with a wedding party and after reviewing your website and calling to make our reservation, were satisfied with the price. Sadly, the next morning we learned that breakfast wasn't included in the price, and felt that $12.95 was exorbitant. In addition, the password for the Wi-Fi didn't work in our room. We had a much better experience at a competitor the night before in Penna, with a micro-wave oven & refrigerator in our room.
On the other hand, when I asked about the non-functioning hot tub, a technician quickly made the repair and I enjoyed soaking.
June 26, 2014
Rated 5.0 out of 5.0 by RevKJam It Works
My stay at the Budd Lake Holiday Inn was part of the arrangements made for visitors of a wedding. Overall it was an enjoyable stay. The staff, particularly the breakfast servers and maid service staff, were quite congenial and helpful. Most of the front desk staff was helpful as well. There is a lovely courtyard for a morning coffee and general quiet.
The rooms are clean and well appointed. Alas, I could not get comfortable with the bed - too hard! I also found myself pulling out the corners of the sheets. "Tuck...no tuck." (Seinfeld fans will remember that dilemma.)
I do miss real glass glassware. Plastic cups just don't cut it. And the plastic cups can't be recycled. The complimentary bathroom supplies are also fairly chintzy for what I have come to expect from Holiday Inn.
Overall, my stay was enjoyable.
June 26, 2014
Rated 1.0 out of 5.0 by rsmith50 Loud, no sleep
I dont reccommend this hotel, The management staff is uncaring of problems.
June 22, 2014
Rated 5.0 out of 5.0 by Boris41 Clean, comfortable, friendly staff
Comfortable, relaxing stay. The price could be lower.
June 19, 2014
Rated 5.0 out of 5.0 by MagicA Better than expected
We stayed at this place for a wedding we attended and it provided shuttle service to the venue which was great.
Overall the room and hotel itself was cleaner than I expected. I only had a couple of issues, 1st: the remote for the TV was missing. I only stayed overnigt so I did not bother requesting one. 2nd: the faucet in the tub was loose, it took a while to get the shower to work properly since I had to figure out how push it back into place so the water could come out of the showerhead. 3rd: breakfast was a mess, had use the outdoor dining area because the indoor was too small and so it was full. I ordered an omelet from the menu which stated it came with toast and fries, it finally arrived after 20 min but it was cold,( they probably got it from the buffet which I did not want) no toast , no fries, the waitress said it did not come with fries or toast, I told her I wanted the toast, after another 10 min I finally had to get up and get the toast, salt
June 17, 2014
Rated 5.0 out of 5.0 by Mike724 internet and comfort of bed
Bed was very comfortable The food served at the lounge was great. Internet was very fast.I was not reconized as a platiuium member. Also when i ask about the 500 points instead of the welcome bag i ws rudely told by the clerk that i would not receive them dued to me using the corporate lodging card the rate was to low which kinda surprised me
June 15, 2014
Rated 5.0 out of 5.0 by Nick9 Nice place to unwind from hectic day
I was able to enjoy a relaxing night sleep and breakfast was great next morning. Great service and would like to come again.
June 11, 2014
Rated 5.0 out of 5.0 by AJ000 hotel par excellence
Great hotel....great staff... Staff had good knowledge of business... Courteous and friendly managers
June 10, 2014
Rated 2.0 out of 5.0 by privateone No complimentary breakfast
Failure to offer complimentary breakfast service results in an inferior experience compared to most hotel chains.
June 5, 2014
Rated 4.0 out of 5.0 by DJ62 Comfotable Bed
Not too bad...clean and what to be expected from a mid priced hotel
June 3, 2014
Rated 3.0 out of 5.0 by Nina15 Lost earrings
I left my earrings right on the night table after checking out I left and when I returned few hours later it amazes me that no earings were found
May 28, 2014
Rated 3.0 out of 5.0 by FrankP11 Decent hotel for a Holiday Inn but definitely nothing great
The hotel was decent but could definitely use some work. I just stayed there for 1 night so it did the job but I have a few suggestions:
- replace broken ironing boards
- fix toilet tank which was blatantly crocked and loss
- put a fixture on the exposed light by the entry door
- use some air freshener, especially on the smoking floors
May 28, 2014
Rated 1.0 out of 5.0 vistor
Very poor service no air conditioner or very little no comp coffee on Sat.
May 21, 2014