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Rated 4.3 out of 5 by 187 reviewers.
Rated 5.0 out of 5.0 by Traveling Through Easy to find and an excellent place to stay. Plenty of places to have dinner that are close to the hotel. Close drive to the falls. The only draw back was that the indoor pool water was to cold to swim in other than that everything was fine. September 11, 2014
Rated 5.0 out of 5.0 by Recent Stay Hotel was clean and staff friendly. The room was comfortable. Breakfast was sub par. Choice of food limited. September 8, 2014
Rated 5.0 out of 5.0 by Great Service at an affordable price Staff was friendly and very responsive to our needs. They greeted us by name, smiling and asking if there was anything we would need to make our stay more comfortable. There are fresh baked cookies at the desk. The hotel is always neat, clean and comfortable. It is near the area airport, restaurants and shopping. They have a buffet style of breakfast in the morning for about 4 hours and staff will get anything that you may need that isn't out. There is complimentary coffee and tea available 24/7 as well. There is plenty of lightening outside at night for safety as well. Overall a great experience and stay. September 6, 2014
Rated 3.0 out of 5.0 by Spacious room/ but too expensive I have stayed at several HI Express hotels. This was not the best... I booked a room that was described in the listing as having 3 beds (2 queens and a pull-out sofa) but upon arrival, only two were in the room and while the room itself looked clean, it had a horrible odor (most likely pet odor since they accepted pets (I know this since the canine in the next room liked to bark at night). Thankfully the window opened and we were able to air out the room to make it better. Room rates were ridiculous considering there was nothing special happening other than it was Labor Day weekend. It was not a good value at all from that standpoint. Breakfast was ok, pretty standard fare, no waffle maker??!?? and the "eggs" were awful. ON a positive note, the beds were comfortable so we were well rested during our stay. Location was ez to get to but not in the tourist district of Niagara so I am truly puzzled at how they can justify the charges. We only slept at the hotel so have no comment on any of the "amenities", however I can say the staff from housekeeping to the front desk to the breakfast area were very kind and helpful. I would only recommend this hotel during NON-Holiday weekends as the RATES are a fraction of what we ended up paying. September 5, 2014
Rated 4.0 out of 5.0 by Great Hotel but the bed was not very good Hotel was perfect in all aspects except for the following. The beds did not offer the proper support. We stayed two nights and each morning everyone woke up with a bad back, and the pillows were very soft. But the room was great (large, very clean, nice bathroom). The breakfast was good, remember it's free. The scrambled eggs were terrible, no taste. Bacon, pastries, cereal, drinks were perfect. Wish they had Raison Bran cereal. I would stay here again but ask for more pillows and I would make sure the mattress was more firm. I do like this Holiday Inn all things being considered. It rates excellent in everything else. September 4, 2014
Rated 4.0 out of 5.0 by Poor floor and wall construction Poor floor, wall and ceiling construction allowed noise from guests in abutting rooms to be very loud in our room. It certainly was not worth 35,000 points per night to stay at this property. Very disappointed. September 4, 2014
Rated 5.0 out of 5.0 by Great Front Desk Clerk _ Michael We checked in very late and the clerk was fantastic! September 2, 2014
Rated 5.0 out of 5.0 by Wonderful experience I have stayed at other Holiday Inn Expresses and my experience has always been enjoyable. The staff were exceptional beginning with the first call asking if everything was in order in the room right through the checkout process. Staff were helpful and friendly when I was looking at tour options and upon our return they were interested in our days experience sharing our happiness. September 1, 2014
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