Rated 5.0 out of 5.0 by JGfromTN Great service, very nice hotel
A-1 place to stay in Niagara. Clean hotel, pleasant staff and great breakfast. Very reasonable rates.
January 7, 2013
Rated 5.0 out of 5.0 by Joey9 Holiday Inn Experience
My family and friends have all enjoyed this location very much. The staff members are friendly and helpful. We have received prompt service and the accommodations are very comfortable and clean. The free breakfast is super and a variety of food items with fresh unlimited coffee and tea. The beds are very comfortable and the room was warm.
January 3, 2013
Rated 2.0 out of 5.0 by itzbutch Terrible cancellation policy
I made this reservation by mistake, thinking I was making it for another property on Niagara Falls Blvd. Upon arrival I tried to cancel the second night and was told that I could not due to the way I booked the reservation. It had been made on the internet the same way I make reservations some 48 weeks of the year. I called customer care and was told they would speak with the manager and someone would call me back. I never got a call so I drove back 45 miles to use the second night of the reservation. When I checked in I was then told that the second night had been taken off my bill. When I asked why I hadn't been called, resulting in driving back 45 miles, the manager gave me a room for free for the night.
I travel for work about 45-48 weeks per year and use Holiday Inn properties almost exclusively. Once in a while my plans change at the last minute. This is the FIRST time I have not been able to cancel by 6pm the day of the reservation. Customer care told me that each property sets their own cancellation rules. In the future I will have to check each policy more carefully.
December 19, 2012
Rated 5.0 out of 5.0 by susan48 Pleasant staff, clean, good price
I have stayed at this hotel several times. The rooms are always clean and well done and the staff is extremely friendly. I will definitely return
December 18, 2012
Rated 4.0 out of 5.0 by lpguy Staff Recognition
The gentlemen that services the breakfast area - named Billy or Bobby - was amazing. He was thoughtful and considerate to not only my party but all guests he came in contact with.
He truly made our stay enjoyable.
December 14, 2012
Rated 5.0 out of 5.0 by Carol12 Excellent price and accommodations
We were pleasantly surprised by the clean rooms great service and best continental breakfast ever!!!
December 9, 2012
Rated 5.0 out of 5.0 by 55Syl Great Service and very conveniently located
We stayed 2 nights at the Holiday Inn in Niagara Falls, New York and were very pleased. The staff were very helpful and friendly and the rooms were very comfortable and good value for the money. They serve a small buffet breakfast that is included with the cost of the room and it is very well done and hits the spot.
We would recommend this hotel to anyone travelling through the Niagara Falls area. It is also very conveniently located for the outlet shopping and there is a very nice mall about 15 minutes away if you are there for the shopping.
December 1, 2012
Rated 4.0 out of 5.0 by Alex007 ENJOYABLE EXPERIENCE
This hotel was a pleasant surprise,clean,good location,friendly staff,neat room,spacious and quiet.
November 30, 2012
Rated 3.0 out of 5.0 by canmac good hotel, but cleanliness an issue
This is a good hotel and have stayed there before and have had a pleasant stay. However, when we arrive we were given a room that hadn't been cleaned, the mattress were against the wall, and garbage still in room. Gave us a very uncomfortable feeling. It took awhile to get us into another room, which was fine, but there was still some garbage in room. They just need to fix their housekeeping issues and it would be good.
November 26, 2012
Rated 5.0 out of 5.0 by Tony154 Niagara Falls Review
The staff is outstanding!!!!!!!!!!!
This Hotel is Great!!!!!!!!!!
I would recommend to everyone!!!!!!!!
October 23, 2012
Rated 4.0 out of 5.0 by davidmumu 房间舒适，位置也很好，只是服务有待提高
October 23, 2012
Rated 5.0 out of 5.0 by pavel Suite stay for five people.
Stayed for to days in Suite.
Big enough for three adults and two kids. I had to ask for a sheets and bedding for sofa.
Good buffet. Nice pool.
Could be closer to Falls but still OK.
October 20, 2012
Rated 5.0 out of 5.0 by Debra50 great value
hotel was clean and modern, great selection of continental breakfast, rooms were quiet and clean and modern, comfortable bed, staff was courteous and gave great recommendations for restaurants
October 18, 2012
Rated 5.0 out of 5.0 by P2Mueller GREAT NIGHT
WE STAYED HERE FOR 1 NIGHT PRIOR TO OUR DEPARTURE FLIGHT BACK HOME TO FL. WE HAD SPENT 10 DAYS IN CANADA PRIOR TO RETURNING TO THE U.S. OUR NIGHT HERE WAS PLEASANT, THE STAFF WAS GREAT & THE BREAKFAST SURPRISED US! THE BACON & EGGS WERE FABULOUS AND THE CHOICES WERE MORE THAN WE EXPECTED FOR A BREAKFAST. THEY ARRANGED FOR TRANSPORTATION FOR US TO THE AIRPORT QUICKLY & EFFICIENTLY.
October 17, 2012
Rated 5.0 out of 5.0 by RussoDR2 Exceptional service from Reservation to Check-out
Very Helpful Front Desk Staff at check-in and throughout stay.
October 17, 2012
Rated 5.0 out of 5.0 by BethOH Quiet, Clean & comfortable!!!
We brought our Girl Scout Troop #50083 from Northern Ohio to visit Niagara Falls, Fort Niagara & Lockport Locks. Excellent proximity to all - easy to navigate the area. Well kept property indoors as well as outdoors. Friendly, helpful staff and excellent variety of offerings for breakfast. We had hoped to swim and relax upon our return that evening but the pool closes at 10pm. - just not enough time! Highly recommend this property - would definitely stay here again.
October 15, 2012
Rated 5.0 out of 5.0 by Lil2004 Loved the King Suite
Great hotel, room was very clean, and the hotel staff was friendly, welcoming as well as helpful.
October 14, 2012