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Rated 4.3 out of 5 by 188 reviewers.
Rated 5.0 out of 5.0 by Wonderful experience I have stayed at other Holiday Inn Expresses and my experience has always been enjoyable. The staff were exceptional beginning with the first call asking if everything was in order in the room right through the checkout process. Staff were helpful and friendly when I was looking at tour options and upon our return they were interested in our days experience sharing our happiness. September 1, 2014
Rated 5.0 out of 5.0 by Wonderful staff and great rooms The hotel staff were great, helpful and friendly! The rooms were very comfortable and you know what to expect from the brand. August 31, 2014
Rated 4.0 out of 5.0 by Great Hotel close to the Falls I would recommend this hotel, great for a family with kids very close to all the major attractions August 30, 2014
Rated 4.0 out of 5.0 by Unexpected Terrific Room Excellent staff. Extremely friendly, engaging, and welcoming. Loved the fact she said thanks for being a club member twice. The room was larger than I expected which was a very pleasant surprise. The sitting area was perfect and needed after traveling and arriving later than anticipated. Breakfast area was nice and big and the staff working there on Tuesday morning was awesome. She gave me a tray for my room and offered anything at the breakfast bar to take even though it was closing at 9:30. Overall great experience. August 29, 2014
Rated 4.0 out of 5.0 by Very clean, comfortable Queen beds and very nice breakfast Great Stay! Other than the torn and uncomfortable pull out sofa bed mattress which in our opinion should have been retired a long time ago, August 26, 2014
Rated 1.0 out of 5.0 by Poor hotel stay Would not recommend this hotel nor would I stay here in the future. August 25, 2014
Rated 5.0 out of 5.0 by Good stay Excellent experience. Staff was able to accomodate my special requests. Very clean and affordable. Thanks. August 25, 2014
Rated 3.0 out of 5.0 by Watch the price Over charged. Long drive out of town. Not what I expexted for this chain. August 25, 2014
Rated 5.0 out of 5.0 by Amazing Niagara Falls Manager and staff are amazing, friendly and very accommodating. I will definitely coming back here! August 22, 2014
Rated 4.0 out of 5.0 by Great service, good value for money The hotel is excellent, and its greatest value is its friendly staff who make the stay comfortable. They are attentive and helpful. As a family group of 4, we found that the hotel was sufficiently equipped to deal with our requirements. August 21, 2014
Rated 5.0 out of 5.0 by Clean, updated and comfortable Excellent customer service. Bedding clean and comfortable, nice room and good control of temperature. A little pricey but most of Niagara Falls is, competitive price. August 20, 2014
Rated 5.0 out of 5.0 by Good, clean hotel Everything at the hotel was very good, but the Internet connection was less than optimal. The WIFI was slow, and kept dropping me off. I tried to connect to the wired CAT5 connection in the room, but that did not work, so I had to revert back to the wireless connection. Since this was a business trip, the poor Internet connectivity was not good. August 20, 2014
Rated 4.0 out of 5.0 by Breakfast Their waffle maker was broken and the cheese omelets were cold. The pool is on the small size and since this is a family based hotel, the pool was packed with kids. (Nothing the hotel can do about that). However, even with these few minor hiccups, I would gladly stay at this hotel gain. August 16, 2014
Rated 2.0 out of 5.0 by Beware extra charges Staff were friendly and accomodations were fair. And I understand that prices are higher during peak tourist season...however, we had the feeling that the hotel management was trying to nickel and dime us. As a gold status rewards member, I travel a lot and had never been charged, as I was at this hotel, an additional fee for the use of a portable baby crib. I asked hotel management to waive the fee for a loyal customer. My request was denied. We paid the fee, but likely will look elsewhere next time we need a hotel. August 12, 2014
Rated 2.0 out of 5.0 by Needs help! I really was expecting better for the cost close to Niagara Falls in a bad neighborhood... breakfast was lacking ..juice watered down ... if it was cheaper I would not be so displeased. August 12, 2014
Rated 5.0 out of 5.0 by Great Hotel We recently stayed in the large room, all adults slept comfortably. Beds were comfy and pillows were great. Staff was friendly and efficient. Facilities were nice as well. August 12, 2014
Rated 5.0 out of 5.0 by Quite, calm Excellent experience on this hotel. Good for kids too. August 11, 2014
Rated 4.0 out of 5.0 by Great location to airport Stayed at this property before catching a flight to Florida. Very convienent location to airport, restaurants and shopping. Large rooms, spacious and comfortable. Found the notice on hotel front door about prosecuting non hotel guests from using restrooms rather unnecessary and unusual. August 11, 2014
Rated 4.0 out of 5.0 Great room and wonderful service Room was clean and loved the breakfast and comparing rates to other motels in area we felt we got the best and most did not offer breakfast and rate was at least $100. more. August 11, 2014
Rated 3.0 out of 5.0 by Great staff The room was much smaller than a Holiday Inn Express we have used in the past. The staff were very friendly. Bobby in the breakfast room was especially accommodating. He was extremely organized, efficient and charismatic. He was constantly moving and making sure all of the guests were taken care of. The hotel was in the middle of a dumpy area. It will be good when the surrounding area is levelled and developed. I thought the room was quite expensive for the size and area. August 7, 2014
Rated 5.0 out of 5.0 Excellent visit This was our second visit with the Holiday Inn Express in Niagara Falls and we will definitely be back again. Our room was clean, comfortable and quiet. Having a breakfast at the hotel was very convenient for us also. We didn't have to leave and find someplace to dine. We could eat breakfast and return to our room and rest before starting out for the day. August 6, 2014
Rated 1.0 out of 5.0 by Disappointed Room 113 should not even be a room. Sandwiched between the pool and the laundry room is totally ridiculous. The overwhelming chlorine fumes forced me to sit outside in the middle of the night, in a storm to be able to breath. The laundry room was being used at 1AM and I constantly heard the dryer banging the wall. Laundry services should not be allowed to be used after a certain hour. Our TV froze and no one knew how to fix it. I left clothing hanging in a closet in a zippered bag, and the staff chose to rip the bag open instead of unzipping it, they also didn't call me till 6PM to make me aware of this. As luck would have it I was in Buffalo so I was able to retrieve my clothing. Upon retrieval I found my velvet hangers replaced by hotel hangers. Never before have I been disappointed with Holiday Inn Express sadly this stay was a complete disaster. August 4, 2014
Rated 3.0 out of 5.0 by Great service but noisy room The staff at this HIE were efficient and helpful. However, the room was noisy. My neighbours were not overly loud but their conversations could be heard through the walls. Footsteps in the room above were loud and clear in my room. During the night I was woken by loud conversation and laughing. It is unfortunate that the hotel was not constructed with proper sound insulation between the walls. August 1, 2014
Rated 5.0 out of 5.0 by Friendly staff We stayed here for two nights & would recommend it for a stay in the Niagara Falls area. While the immediate surroundings are fairly run down the area has alot to offer in terms of restaurants (check out Leon's) and proximity to the Falls. The staff was very friendly and helpful throughout our stay. July 28, 2014
Rated 5.0 out of 5.0 by Mini Vacation Niagara Falls NY This hotel was perfect for a family of 4. The free breakfast in the morning was a life saver and was very good! The gentleman that was working the kitchen was friendly and I even saw him going out of his way to help a young boy find oatmeal that he liked!! July 28, 2014
Rated 5.0 out of 5.0 by clean and comfortable The room was clean and inviting upon arrival. Bed was comfortable. We would have like some of the cookies they offer at check in, but they were out and did not refill the entire evening. I know Holiday Inn usually offers a military discount. The front desk said that she was unable to help us with that because we booked online. While she was very nice, I would have liked her to be able to help us with that. Breakfast area very full with no empty chairs to sit in. I know this is not uncommon for this type of hotel breakfast room. It was good sized, bright, open and clean. Overall, nice hotel would stay again if I was in the area. It felt like it was on the newer side. All employees were very friendly and we had a pleasant stay. July 26, 2014
Rated 5.0 out of 5.0 by Recommended I would recommend Hiliday Inn Express at Niagara Falls with no reservations. It is some distance from the falls, but this is not a great disdvantage if you have a vehicle. July 24, 2014
Rated 4.0 out of 5.0 by Nice place to stay Nice location, only had a couple of issues that I never experienced elsewhere. The sofa bed was not made up and when we opened it, we noticed the sheet on the bed was not clean with flecks of something all over it. We went to the front desk for clean linens and pillows and got apologies and an offer to make up the bed for us. There was also a used bar of soap, I think deliberately left in the upper corner of the shower that housekeeping did not notice or clean. We brought this to the attention of the front desk twice. It is probably still there, because it stayed there for both days we were there. July 24, 2014
Rated 5.0 out of 5.0 by Great location for Niagara sightseeing Loved the double queen executive suite for plenty of room for traveling with the grandkids. We enjoyed our time at Niagara Falls but were very glad we stayed at this hotel further from the downtown area. Breakfast had plenty of variety - loved the pancake maker - and the staff were very attentive keeping food supplied despite the busy mornings. Front desk staff were friendly and tried to accommodate requests. July 22, 2014
Rated 4.0 out of 5.0 by Nice Hotel We were very pleased with the hotel. We booked at a low price because it was mid week. Weekends are way too expensive. Friendly staff and nice clean rooms. July 21, 2014
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