Rated 4.3 out of 5 by 172
Rated 5.0 out of 5.0 by punkin2 Excellant service
staff have been given excellent training in customer relations their attitude could not be faulted, in all of our inquiries they went the extra length for A1 service
June 23, 2014
Rated 4.0 out of 5.0 by deb86 great service
we rented a room for the night so we didn't have drive home after a concert at Artpark. Over all the service was great. used soap from previous guests left in tub soap dish.
June 22, 2014
Rated 5.0 out of 5.0 by Joe4160 My review
I've stayed at this hotel many times and have always been impressed with the staff and the rooms. The hotel is clean and comfortable and I would recommend this hotel if you are staying in this area.
June 21, 2014
Rated 5.0 out of 5.0 by hn23 cofortable bed great service
consistent quality, knowing what to expect is peace of mind
June 20, 2014
Rated 5.0 out of 5.0 by VK25 One place I would have no doubt in recommending!!!
- A good place to stay with your family while on vacation
- Great and enjoyable complimentary breakfast
- Wonderful, caring and friendly staff
- Great ambiance in the room and absolutely clean surroundings!!!
June 20, 2014
Rated 5.0 out of 5.0 by Susie A. A great place to stay
This hotel is an easy ride to the Falls and offers spacious rooms, excellent service and great value for your money. We extended our stay in Niagara Falls and decided to remain in this hotel rather than moving to a hotel on the Canadian side. We just drove over to The Canadian Falls and came back the same day.
June 19, 2014
Rated 4.0 out of 5.0 by TDale59 Comfortable beds and Clean Hotel
Overall a very nice hotel for the price. I just wish it were a little closer to Niagara Falls.
June 18, 2014
Rated 4.0 out of 5.0 by traveler 11 Reliable
Very nice property and close to all sorts of amenities.Just stay away from the "free" continental breakfast.
June 16, 2014
Rated 4.0 out of 5.0 by Bill1492 falls visit
Room was clean, Staff was helpful. Some noise in the hallway at night. Attempted purchase of a diet drink from the drink machine resulted in getting a drink with sugar.
The breakfast area was so crowded that I gave up the idea of eating breakfast there. The price was certainly not especially a bargain.
June 12, 2014
Rated 5.0 out of 5.0 by chicago00 Nice room, great service, tasty breakfast
We had a nice time staying at this hotel and would recommend it.
June 10, 2014
Rated 5.0 out of 5.0 by lavendercat Our place of choice to stay in Niagara Falls, NY
We had stayed here once before and weren't disappointed this time either. The staff were friendly and efficient, both at the front desk and at breakfast in the morning. We were very comfortable in our king-bed suite which we booked online for a reasonable price. The room was clean and fresh and the bathroom was well equipped and clean. The breakfast room is spacious, handy to the elevators and with a variety of foods to choose from. There could have been more of a choice of fruit, but that would be the only downside to a wonderful stay at your hotel. Highly recommended!
June 8, 2014
Rated 5.0 out of 5.0 by shopper2 great service.
Easiest check - in, with the best front desk personnel. Efficient, friendly, accommodating and interested in the client. Great breakfast and hot! Clean rooms and very quiet.
June 3, 2014
Rated 5.0 out of 5.0 by chandraswamydudi comfortable
Good hotel, friendly people. great place to stay.
Clean rooms, quite place little away from the National park but if you have a vehicle it is easy access.
June 2, 2014
Rated 5.0 out of 5.0 by Canadianshoppers Nice big bed and clean room
My husband and I stayed for two nights and we enjoyed our stay. The hotel was close to everything we needed to get to and although it is very close to the airport, we didn't hear any noise from it.
The hallways were quiet in the morning as well, which we appreciated.
Very hot water for morning showers!
The food at the breakfast buffet was good, not great, but certainly adequate for our needs.
Front desk staff was always very friendly and helpful.
June 2, 2014
Rated 2.0 out of 5.0 by Buffalosjoeyi Over paid
Ok room but way over priced for being across the street from the airport.
May 28, 2014
Rated 5.0 out of 5.0 by Chuck4200 Friendly staff and clean rooms
I was greeted immediately upon my arrival. The staff at teh front desk were very friendly and helpful, and checked me in quickly. The room was clean, smeleld fresh all week, and teh bathroom was clean as well.
No problems during my week-long stay.
Check out was a breeze.
May 27, 2014
Rated 5.0 out of 5.0 by Tony J great staff
Overall this is a great place to stay. The noise level from other rooms loud. We were further from the falls area than we thought but tour shuttle made it easy to get around.
Breakfast buffet was very good.
May 24, 2014
Rated 3.0 out of 5.0 by maggie4444 Price is too high for the quality
If the price was much lower this would be a fine family hotel, but the price matches hotels of much better quality. The breakfast was very bare-bones, the tub plug did not function properly and our online request for extra towels was not honored - we had to call the front desk, but then they were promptly delivered.
May 24, 2014
Rated 4.0 out of 5.0 by Freedom55 Pretty Good
The front desk staff were helpful and friendly. We had cold showers both mornings - we blamed it on hot water capacity at peak hours but it really is not acceptable for this type of hotel. we reported it when we checked out as we were on the run.
Great breakfast options.
We flipped the 'do not disturb' sign on our door thinking we were signaling to the housekeeping staff that our room was available for cleaning - but that was not how it worked. Consequently our room was as is when we got back in the evening. We are pretty tidy so we let it be. But a word to the wise for other guests - read the print on the door sign.
All in all, 2 glitches ... but we would stay here again.
May 21, 2014
Rated 5.0 out of 5.0 by Sat999 Had a nice stay
We rented two rooms for a family trip and enjoyed our stay. I wish there were more tables in breakfast area as we had to wait for availability of table. Overall it was nice hotel and i recommend it.
May 14, 2014
Rated 5.0 out of 5.0 by Würtemberg Great Staff
Literally a home away from home for me. Friendly, helpful and kind staff, clean rooms in great condition
May 9, 2014
Rated 3.0 out of 5.0 by Niagara tourist Hotel stay
Overall, average hotel night's stay. Room was peaceful enough and quiet too. But the free breakfast is a disaster. Some appalingly poor manners from most of the guests and no courtesy whatsoever. The staff was getting quite frazzled with this too. Poor breakfast staff.
May 9, 2014
Rated 4.0 out of 5.0 by highflyer456 Good value for your money
All in all a good experience. Wish they had a shuttle service to and from the Airport though. Breakfast offering was so-so. Had your basic continental breakfast offerings but the eggs were less than desirable.
May 9, 2014
Rated 5.0 out of 5.0 by sbult amazing establishment
great staff throughout hotel, very clean offered a great breakfast which was always well stocked
April 25, 2014
Rated 5.0 out of 5.0 by sbult Pleasant stay
Holiday Inn Express Niagara falls had amazingly pleasant and helpful staff throughout the hotel, front desk very knowledgeable, very pleasant and efficient, housekeeping pleasant and helpful, breakfast server was exceptionally efficient at keeping up with the busy breakfast patrons, like others have noted you can hear next door flush their toilet and kids running in the upper hallways but I will always put cleanliness and service over this small set back. Would recommend this establishment and would definitely return
April 23, 2014
Rated 3.0 out of 5.0 by Makahowin Good Hotel Bad Bed
Pros - The hotel is clean and everyone is helpful and friendly. The hot breakfast is nice and the food is fairly typical hotel food (I think they all get it from the same vendor). Parking is convenient and access is easy. The size of the suites is adequate and a good value for the money. The shower is OK for a bathtub shower and the linens are clean and fresh.
Cons - The beds are VERY firm, so if you do not like a firm mattress, do not stay here. I was able to fold up the top comforter for a pad which made the bed at least tolerable. I still woke up repeatedly throughout the night due to the firmness of the bed.
The noise coming from the adjoining rooms and the rooms overhead is a little loud for a hotel in this price range. I would expect this at cheaper hotels, but not The Holiday Inn.
Overall - A good value, but not especially comfortable for sleeping.
April 15, 2014
Rated 5.0 out of 5.0 by MikeJP17 Friendly Staff and Clean Comfortable Room
I will be referring your hotel to my collegues and staff when they are working in the area with me. As I mentioned to your manager; it is better for me to have my fellow workers stay at your hotel as opposed to having them lodge at hotels on the Canadian side especially with the bridge traffic.
April 3, 2014
Rated 5.0 out of 5.0 by TymeTravellor Great Location, Great Hotel
All in all, everything went according to plan and better, our room was upgraded when we arrived which was truly appreciated, and unexpected. Easy to get around, Lots to do in the area, shopping, restaurants. It was not our first time staying here and will definately not be our last. GREAT choice of hotels.
March 31, 2014
Rated 1.0 out of 5.0 by -Mog Terrible Customer Service.
The staff was unprofessional, unaccommodating, and really just want to steal your money. If you want to stay anywhere near the falls, or Canada, find somewhere that is much closer, and much more friendly than this place. I give them a Failing grade, and I have been to some really terrible places.
March 30, 2014
Rated 5.0 out of 5.0 by happymommy Great Service
We really enjoyed the prompt service and the welcoming staff. The pool was a bit cool, and the eggs a bit gritty, but overall would definitely recommend to anyone going to the area. We were flying out of the nearby airport and the hotel staff made sure to accommodate our late departure.
March 27, 2014