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Rated 4.3 out of 5 by 228 reviewers.
Rated 1.0 out of 5.0 by my stay at Niagara Falls When we got to Niagara Falls I found out that we had been booked into a Holiday Inn not a Hoilday Inn Express. I didn't like the Holiday Inn at all. It was old and dirty and smelled stale. I called about it as soon as we got to our room and had to check out and go about 10 minutes to the Holiday Inn Express. When I booked I asked for the Holiday Inn Express. After we got to the Express everthing was great. Just wished we didn't have to go thru all that to get to the room we had booked before we left. We were all tired and ready to kick back, but had to change hotels. September 22, 2014
Rated 4.0 out of 5.0 by Quick Visit Stayed here for an early morning flight and it worked perfectly. September 19, 2014
Rated 5.0 out of 5.0 Great location Our stay here was most pleasant. The breakfast room was overseen by Sharon who was very efficient, friendly and attentive. The location was close to the falls and activities--about 10 minutes away. September 17, 2014
Rated 5.0 out of 5.0 by Traveling Through Easy to find and an excellent place to stay. Plenty of places to have dinner that are close to the hotel. Close drive to the falls. The only draw back was that the indoor pool water was to cold to swim in other than that everything was fine. September 11, 2014
Rated 5.0 out of 5.0 by Recent Stay Hotel was clean and staff friendly. The room was comfortable. Breakfast was sub par. Choice of food limited. September 8, 2014
Rated 5.0 out of 5.0 by Great Service at an affordable price Staff was friendly and very responsive to our needs. They greeted us by name, smiling and asking if there was anything we would need to make our stay more comfortable. There are fresh baked cookies at the desk. The hotel is always neat, clean and comfortable. It is near the area airport, restaurants and shopping. They have a buffet style of breakfast in the morning for about 4 hours and staff will get anything that you may need that isn't out. There is complimentary coffee and tea available 24/7 as well. There is plenty of lightening outside at night for safety as well. Overall a great experience and stay. September 6, 2014
Rated 3.0 out of 5.0 by Spacious room/ but too expensive I have stayed at several HI Express hotels. This was not the best... I booked a room that was described in the listing as having 3 beds (2 queens and a pull-out sofa) but upon arrival, only two were in the room and while the room itself looked clean, it had a horrible odor (most likely pet odor since they accepted pets (I know this since the canine in the next room liked to bark at night). Thankfully the window opened and we were able to air out the room to make it better. Room rates were ridiculous considering there was nothing special happening other than it was Labor Day weekend. It was not a good value at all from that standpoint. Breakfast was ok, pretty standard fare, no waffle maker??!?? and the "eggs" were awful. ON a positive note, the beds were comfortable so we were well rested during our stay. Location was ez to get to but not in the tourist district of Niagara so I am truly puzzled at how they can justify the charges. We only slept at the hotel so have no comment on any of the "amenities", however I can say the staff from housekeeping to the front desk to the breakfast area were very kind and helpful. I would only recommend this hotel during NON-Holiday weekends as the RATES are a fraction of what we ended up paying. September 5, 2014
Rated 4.0 out of 5.0 by Great Hotel but the bed was not very good Hotel was perfect in all aspects except for the following. The beds did not offer the proper support. We stayed two nights and each morning everyone woke up with a bad back, and the pillows were very soft. But the room was great (large, very clean, nice bathroom). The breakfast was good, remember it's free. The scrambled eggs were terrible, no taste. Bacon, pastries, cereal, drinks were perfect. Wish they had Raison Bran cereal. I would stay here again but ask for more pillows and I would make sure the mattress was more firm. I do like this Holiday Inn all things being considered. It rates excellent in everything else. September 4, 2014
Rated 4.0 out of 5.0 by Poor floor and wall construction Poor floor, wall and ceiling construction allowed noise from guests in abutting rooms to be very loud in our room. It certainly was not worth 35,000 points per night to stay at this property. Very disappointed. September 4, 2014
Rated 5.0 out of 5.0 by Great Front Desk Clerk _ Michael We checked in very late and the clerk was fantastic! September 2, 2014
Rated 5.0 out of 5.0 by Wonderful experience I have stayed at other Holiday Inn Expresses and my experience has always been enjoyable. The staff were exceptional beginning with the first call asking if everything was in order in the room right through the checkout process. Staff were helpful and friendly when I was looking at tour options and upon our return they were interested in our days experience sharing our happiness. September 1, 2014
Rated 5.0 out of 5.0 by Wonderful staff and great rooms The hotel staff were great, helpful and friendly! The rooms were very comfortable and you know what to expect from the brand. August 31, 2014
Rated 4.0 out of 5.0 by Great Hotel close to the Falls I would recommend this hotel, great for a family with kids very close to all the major attractions August 30, 2014
Rated 4.0 out of 5.0 by Unexpected Terrific Room Excellent staff. Extremely friendly, engaging, and welcoming. Loved the fact she said thanks for being a club member twice. The room was larger than I expected which was a very pleasant surprise. The sitting area was perfect and needed after traveling and arriving later than anticipated. Breakfast area was nice and big and the staff working there on Tuesday morning was awesome. She gave me a tray for my room and offered anything at the breakfast bar to take even though it was closing at 9:30. Overall great experience. August 29, 2014
Rated 4.0 out of 5.0 by Very clean, comfortable Queen beds and very nice breakfast Great Stay! Other than the torn and uncomfortable pull out sofa bed mattress which in our opinion should have been retired a long time ago, August 26, 2014
Rated 1.0 out of 5.0 by Poor hotel stay Would not recommend this hotel nor would I stay here in the future. August 25, 2014
Rated 5.0 out of 5.0 by Good stay Excellent experience. Staff was able to accomodate my special requests. Very clean and affordable. Thanks. August 25, 2014
Rated 3.0 out of 5.0 by Watch the price Over charged. Long drive out of town. Not what I expexted for this chain. August 25, 2014
Rated 5.0 out of 5.0 by Amazing Niagara Falls Manager and staff are amazing, friendly and very accommodating. I will definitely coming back here! August 22, 2014
Rated 4.0 out of 5.0 by Great service, good value for money The hotel is excellent, and its greatest value is its friendly staff who make the stay comfortable. They are attentive and helpful. As a family group of 4, we found that the hotel was sufficiently equipped to deal with our requirements. August 21, 2014
Rated 5.0 out of 5.0 by Clean, updated and comfortable Excellent customer service. Bedding clean and comfortable, nice room and good control of temperature. A little pricey but most of Niagara Falls is, competitive price. August 20, 2014
Rated 5.0 out of 5.0 by Good, clean hotel Everything at the hotel was very good, but the Internet connection was less than optimal. The WIFI was slow, and kept dropping me off. I tried to connect to the wired CAT5 connection in the room, but that did not work, so I had to revert back to the wireless connection. Since this was a business trip, the poor Internet connectivity was not good. August 20, 2014
Rated 4.0 out of 5.0 by Breakfast Their waffle maker was broken and the cheese omelets were cold. The pool is on the small size and since this is a family based hotel, the pool was packed with kids. (Nothing the hotel can do about that). However, even with these few minor hiccups, I would gladly stay at this hotel gain. August 16, 2014
Rated 2.0 out of 5.0 by Beware extra charges Staff were friendly and accomodations were fair. And I understand that prices are higher during peak tourist season...however, we had the feeling that the hotel management was trying to nickel and dime us. As a gold status rewards member, I travel a lot and had never been charged, as I was at this hotel, an additional fee for the use of a portable baby crib. I asked hotel management to waive the fee for a loyal customer. My request was denied. We paid the fee, but likely will look elsewhere next time we need a hotel. August 12, 2014
Rated 2.0 out of 5.0 by Needs help! I really was expecting better for the cost ...so close to Niagara Falls in a bad neighborhood... breakfast was lacking ..juice watered down ... if it was cheaper I would not be so displeased. August 12, 2014
Rated 5.0 out of 5.0 by Great Hotel We recently stayed in the large room, all adults slept comfortably. Beds were comfy and pillows were great. Staff was friendly and efficient. Facilities were nice as well. August 12, 2014
Rated 5.0 out of 5.0 by Quite, calm Excellent experience on this hotel. Good for kids too. August 11, 2014
Rated 4.0 out of 5.0 by Great location to airport Stayed at this property before catching a flight to Florida. Very convienent location to airport, restaurants and shopping. Large rooms, spacious and comfortable. Found the notice on hotel front door about prosecuting non hotel guests from using restrooms rather unnecessary and unusual. August 11, 2014
Rated 4.0 out of 5.0 Great room and wonderful service Room was clean and loved the breakfast and comparing rates to other motels in area we felt we got the best and most did not offer breakfast and rate was at least $100. more. August 11, 2014
Rated 3.0 out of 5.0 by Great staff The room was much smaller than a Holiday Inn Express we have used in the past. The staff were very friendly. Bobby in the breakfast room was especially accommodating. He was extremely organized, efficient and charismatic. He was constantly moving and making sure all of the guests were taken care of. The hotel was in the middle of a dumpy area. It will be good when the surrounding area is levelled and developed. I thought the room was quite expensive for the size and area. August 7, 2014
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