Rated 4.3 out of 5 by 189
Rated 4.0 out of 5.0 by Goygoy Nice Hotel
We were very pleased with the hotel. We booked at a low price because it was mid week. Weekends are way too expensive. Friendly staff and nice clean rooms.
July 21, 2014
Rated 5.0 out of 5.0 by auto1941 Great location for shopping, comfortable beds and clean rooms
Great location for business or leisure.
Hotel staff are friendly and accommodating
July 19, 2014
Rated 2.0 out of 5.0 by :(traveler Irritated
After a 12 hour plus day of visiting Niagra Falls we came back to a room that had not been touched. If I wanted to clean house I would have stayed home. No explanation given for room not being serviced.
July 18, 2014
Rated 5.0 out of 5.0 by Dennis283 Staff is Friendly - Motel is Great!
Holiday Inn Express is one of my "go to" places to stay when I travel. You know the grounds are going to be well kept. You know the hotel itself is going to be neat and very clean. Then you have a staff that is pleasant and ready to help whatever your needs might be. The Holiday Inn
July 14, 2014
Rated 5.0 out of 5.0 by Icecolt A Great Place that Cares
This was a great hotel for enjoyment, resting, and getting what you wanted for food and service. I would recommend it to my friends and stay again.
July 12, 2014
Rated 5.0 out of 5.0 by jduncang very happy
The best night of our vacation was at the Holiday Inn Express in Niagara Falls. We really needed a place to rest and relax, and we definitely got to do that in the suite we had. The breakfast was very good, too, with a lot of choices, including fresh fruit and other healthy options. I was a little concerned about the proximity to the airport and noise, but it was not an issue at all.
July 11, 2014
Rated 4.0 out of 5.0 by Ralph_from_Maine Good access to Niagara Falls
This property is about 15 minutes away from Niagara Falls so not a bad launch off point if you don't want to stay right in the congestion of the falls area directly. The price is a bit high but in line with similar hotels. The breakfast during my stay (a Saturday morning) was decent but would prefer a slightly broader range of healthy hot offerings beyond the scrambled eggs and sausage gig - how about a breakfast burrito bar? The room was clean and comfortable although the A/C unit was loud ... like most (but not all) hotel A/C units.
July 8, 2014
Rated 5.0 out of 5.0 by LDLH Nice for overnight stay
Everything was exceptional EXCEPT for the breakfast. Coffee was terrible. Juice was watered down terribly. Selection mediocre.
July 7, 2014
Rated 5.0 out of 5.0 by ccm217 Excellent experience
Room and staff were exceptional. I stayed in Canada two nights before and was appalled at the accommodations. The night before I was at an exceptional hotel in Buffalo. When I made this Holiday Inn Express reservation, I thought I was going to be down near the casino and was less than happy when I realized your location, knowing that there had been problems with break-ins at other hotels or motels in the area in the past. However, when I drove up and saw your hotel, I was more than pleasantly surprised. It is beautiful and certainly better quality than anything else in that area. I am originally from Niagara Falls and do travel back there at least once a year. I will be staying in your Holiday Inn Express when I return. Definitely.
July 6, 2014
Rated 4.0 out of 5.0 by JC63 good visit
good visit. It is odd to have a hotel that allows pets. Passed some very large dogs walking through the breakfast area. One of the nicest hotels in Niagara Falls NY.
July 2, 2014
Rated 3.0 out of 5.0 by DrDar Decent value, convenient location
I especially like that the hotel is NOT downtown, but is close to the NF airport. As a result, it is quieter & safer. The staff is responsive to requests/needs & tries to be helpful. The beds are comfortable, the rooms are clean.
The breakfast, while included in the price, leaves much to be desired. The "orange juice" tastes rather watered-down, the bananas are usually quite bruised & unappetizing, & the only non-sugar sweetener available is Sweet 'n Low. The coffee is hit-or-miss. Usually miss; I often found myself going elsewhere & paying for a breakfast.
I'd rate the hotel a little higher if the food was better.
July 1, 2014
Rated 5.0 out of 5.0 by Strech14 Great stay!
We were in for 2 nights, great location, not a noisy area as our room faced out the back. We did not use the breakfast area as we had a small dog and did not want to leave her alone in the room. The only issue we had was there was a bar of used soap left on the shelf in the shower from the previous guest. I did find the $50.00 a night charge rather high for the dog considering our previous travels to the south can be anywhere from free to $30.00 a night. If we travel to this area we would stay here again.
July 1, 2014
Rated 3.0 out of 5.0 by pittsrule Just a place to sleep
This place was just average... It was not what I expected , especially for a price that was more like a high end or 2 bedroom suite and the distance it was from the Falls... just bland from the decor to the service to the food. I brought my son, spouse, and parents so we had 2 rooms. My parents had the jacuzzi room and upon opening the door smoke smells overwhelmed us despite it being a non-smoking room. They went in and I went to see about changing rooms for them. The phone did not work when I tried to call the room from the desk 5 times. So I had to walk back there and knock on the door to tell my mom of the other room options available. This place did not even have a snack machine.We have platinum elite status and no recognition was given. We weren't offered a welcome bag or bonus points. and I even had to call back and request my points. We did not have a problem with the desk staff or manager on duty, but neither of those young ladies went out of their way to make us feel welcomed or like they appreciated our business even.
July 1, 2014
Rated 4.0 out of 5.0 by Jerry42 Comfortable bed and the staff was very good.
Everything about this place was very good. The one thing that was a little frustrating was connecting to the wireless internet. They had this god awful log in and pass word and you had to re-enter it every day. And our computers would not re-direct to the log in page. Called the 800 number and got no help. Ending up fixing it myself. Otherwise great place, a couple of miles away from the falls but that made it more comfortable.
June 28, 2014
Rated 5.0 out of 5.0 by bow14 Very good Service
Enjoy my stay with management and staff making sure my stay was ok love it thanks.
June 28, 2014
Rated 5.0 out of 5.0 by cherry33 The Falls Stay
The hotel is very convenient to the Falls - even going over to the Canadian side. The staff was friendly, answering questions/requests with ease and quick response. Good at referring restaurants. If you go here - MUST eat at Leon's Italian Bistro. Great food. The hotel was all we had hoped for and more. The rooms were very comfortable and clean.
June 25, 2014
Rated 5.0 out of 5.0 by doge doge
fantastic HIX--staff was superior--would recommend to all
June 25, 2014
Rated 5.0 out of 5.0 by punkin2 Excellant service
staff have been given excellent training in customer relations their attitude could not be faulted, in all of our inquiries they went the extra length for A1 service
June 23, 2014
Rated 4.0 out of 5.0 by deb86 great service
we rented a room for the night so we didn't have drive home after a concert at Artpark. Over all the service was great. used soap from previous guests left in tub soap dish.
June 22, 2014
Rated 5.0 out of 5.0 by Joe4160 My review
I've stayed at this hotel many times and have always been impressed with the staff and the rooms. The hotel is clean and comfortable and I would recommend this hotel if you are staying in this area.
June 21, 2014
Rated 5.0 out of 5.0 by hn23 cofortable bed great service
consistent quality, knowing what to expect is peace of mind
June 20, 2014
Rated 5.0 out of 5.0 by VK25 One place I would have no doubt in recommending!!!
- A good place to stay with your family while on vacation
- Great and enjoyable complimentary breakfast
- Wonderful, caring and friendly staff
- Great ambiance in the room and absolutely clean surroundings!!!
June 20, 2014
Rated 5.0 out of 5.0 by Susie A. A great place to stay
This hotel is an easy ride to the Falls and offers spacious rooms, excellent service and great value for your money. We extended our stay in Niagara Falls and decided to remain in this hotel rather than moving to a hotel on the Canadian side. We just drove over to The Canadian Falls and came back the same day.
June 19, 2014
Rated 4.0 out of 5.0 by TDale59 Comfortable beds and Clean Hotel
Overall a very nice hotel for the price. I just wish it were a little closer to Niagara Falls.
June 18, 2014
Rated 4.0 out of 5.0 by traveler 11 Reliable
Very nice property and close to all sorts of amenities.Just stay away from the "free" continental breakfast.
June 16, 2014
Rated 4.0 out of 5.0 by Bill1492 falls visit
Room was clean, Staff was helpful. Some noise in the hallway at night. Attempted purchase of a diet drink from the drink machine resulted in getting a drink with sugar.
The breakfast area was so crowded that I gave up the idea of eating breakfast there. The price was certainly not especially a bargain.
June 12, 2014
Rated 5.0 out of 5.0 by chicago00 Nice room, great service, tasty breakfast
We had a nice time staying at this hotel and would recommend it.
June 10, 2014
Rated 5.0 out of 5.0 by lavendercat Our place of choice to stay in Niagara Falls, NY
We had stayed here once before and weren't disappointed this time either. The staff were friendly and efficient, both at the front desk and at breakfast in the morning. We were very comfortable in our king-bed suite which we booked online for a reasonable price. The room was clean and fresh and the bathroom was well equipped and clean. The breakfast room is spacious, handy to the elevators and with a variety of foods to choose from. There could have been more of a choice of fruit, but that would be the only downside to a wonderful stay at your hotel. Highly recommended!
June 8, 2014
Rated 5.0 out of 5.0 by shopper2 great service.
Easiest check - in, with the best front desk personnel. Efficient, friendly, accommodating and interested in the client. Great breakfast and hot! Clean rooms and very quiet.
June 3, 2014
Rated 5.0 out of 5.0 by chandraswamydudi comfortable
Good hotel, friendly people. great place to stay.
Clean rooms, quite place little away from the National park but if you have a vehicle it is easy access.
June 2, 2014