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Rated 4.2 out of 5 by 177 reviewers.
Rated 3.0 out of 5.0 by Good Hotel Bad Bed Pros - The hotel is clean and everyone is helpful and friendly. The hot breakfast is nice and the food is fairly typical hotel food (I think they all get it from the same vendor). Parking is convenient and access is easy. The size of the suites is adequate and a good value for the money. The shower is OK for a bathtub shower and the linens are clean and fresh. Cons - The beds are VERY firm, so if you do not like a firm mattress, do not stay here. I was able to fold up the top comforter for a pad which made the bed at least tolerable. I still woke up repeatedly throughout the night due to the firmness of the bed. The noise coming from the adjoining rooms and the rooms overhead is a little loud for a hotel in this price range. I would expect this at cheaper hotels, but not The Holiday Inn. Overall - A good value, but not especially comfortable for sleeping. April 15, 2014
Rated 5.0 out of 5.0 by Friendly Staff and Clean Comfortable Room I will be referring your hotel to my collegues and staff when they are working in the area with me. As I mentioned to your manager; it is better for me to have my fellow workers stay at your hotel as opposed to having them lodge at hotels on the Canadian side especially with the bridge traffic. April 3, 2014
Rated 5.0 out of 5.0 by Great Location, Great Hotel All in all, everything went according to plan and better, our room was upgraded when we arrived which was truly appreciated, and unexpected. Easy to get around, Lots to do in the area, shopping, restaurants. It was not our first time staying here and will definately not be our last. GREAT choice of hotels. March 31, 2014
Rated 1.0 out of 5.0 by Terrible Customer Service. The staff was unprofessional, unaccommodating, and really just want to steal your money. If you want to stay anywhere near the falls, or Canada, find somewhere that is much closer, and much more friendly than this place. I give them a Failing grade, and I have been to some really terrible places. March 30, 2014
Rated 5.0 out of 5.0 by Great Service We really enjoyed the prompt service and the welcoming staff. The pool was a bit cool, and the eggs a bit gritty, but overall would definitely recommend to anyone going to the area. We were flying out of the nearby airport and the hotel staff made sure to accommodate our late departure. March 27, 2014
Rated 5.0 out of 5.0 by Modern, clean First time (and probably not last!) at this location. Spacious and clean rooms. Very comfortable bed. Staff was well hired and well trained ... each was very competent and very attentive. A pleasurable stay. March 27, 2014
Rated 5.0 out of 5.0 by Good place to stay I have stayed here in the past and have always had a enjoyable stay. Being able to leave my vehicle in the parking lot while I'm away is a huge plus. I wish they had a airport shuttle. March 21, 2014
Rated 5.0 out of 5.0 by Great Stay Breakfast was great, clean room and common areas. Teh pool area needs to be more more pleasant, but over all a great stay. Very close to shopping areas and outlets. March 20, 2014
Rated 5.0 out of 5.0 Great Service Your staff was top notch. Mandy (believe that's her name) at the front desk was great. March 19, 2014
Rated 3.0 out of 5.0 by Bad recertion staff As described previously, the reception staff was not helpful and assigned a ground floor room for special need despite the fact that I had my children and they will not be able to use the bathroom, add to the noise of the breakfast hall. she changed the room upon my rejection in an unprofessional way. March 18, 2014
Rated 5.0 out of 5.0 by Awesome Accommodations Location was very good. Hotel was clean and comfortable. Our suite was very roomy. Nice to have a fridge and microwave. Breakfast was great -- good selection and very tasty. Staff was extremely friendly and most accommodating throughout our entire stay. Will definitely be staying here again! March 18, 2014
Rated 5.0 out of 5.0 by Hotel service was great The staff were great, my husband was impressed with the breakfast, not just muffins, danish. Only disappointment the pool was not open. The mattress on the pull out sofa/bed was thin and a bit uncomfortable for sleeping our grandson told us. Very close to the airport but quiet. Could have walked if it had been warmer. Would recommend to others. March 17, 2014
Rated 2.0 out of 5.0 by Green Engage Hotel?? I was looking forward to a "green' experience, as advertised on the hotel website (Green Engage Hotel). The breakfast was hugely lacking (lots of processed foods) but most disturbing were the disposable dishes, cups and cutlery which get thrown out everyday after every use. I also enquired about a recycling receptacle on site only to find that there was no recycling initiative in place. You indicate on your website: "We understand that it is important for you to have an active role in protecting our environment and that’s why we’ve made it easier for you to choose a hotel that matches your sustainable values". Please help me understand how, as you indicate on the website, I am "participating in an advanced world-wide sustainability effort". March 16, 2014
Rated 4.0 out of 5.0 by Comfortable stay Nice hotel, friendly staff, great room. 2 complaints: pool was out of service for maintenance and not enough parking as the hotel allows park and fly service I will stay here again March 15, 2014
Rated 4.0 out of 5.0 by Great location and clean hotel Hotel is located near everything and is very clean and reasonably priced in the off season. Staff is friendly and helpful and I enjoy staying at this hotel when i am visiting family and friends in Niagara Falls. March 13, 2014
Rated 5.0 out of 5.0 by great service and very clean We always stay here when flying out of Niagara Airport. It is convenient and great value. I would recommend staying here. March 12, 2014
Rated 5.0 out of 5.0 by Another productive visit to Niagara Falls! The staff was helpful and the stay was productive. March 10, 2014
Rated 5.0 out of 5.0 AWESOME HOTEL I would gladly stay at this hotel again. the service was excellent and the room was very clean. the staff was very friendly and helpful. March 10, 2014
Rated 5.0 out of 5.0 by TOTAL SATISFACTION I have done nothing since we got home but to tell our friends about the amazing experience we had at this particular Holiday Inn, probably the best we have had at any Holiday Inn in 40 years of travel. March 3, 2014
Rated 1.0 out of 5.0 by Worst Holiday inn express ever. I spent 22 years traveling the world and this is by far the worst place ever. Management was unhelpfull and unavailable. The towels were so abrasive I has to go buy my own. The pollows were so bad I could literally put them together and it would be just enough to support my head, had to go get my own. "The bed was so worn out It felt like I sank about a foot in and it was extremely hard. I could hear the people upstairs through the bathroom vent half the night till I could manage to fall asleep. The smell of chlorine permiated the entire floor chloring the second the elevator doors opened. I awoke to housekeeping entering my room on four separate mornings withought so much as a knock or "hello...housekeeping," nope just walked right on in and woke me from what little sleep I managed to get. Over all, this place is terrible! March 3, 2014
Rated 5.0 out of 5.0 by great service Tammy was great! She was very helpful...the rooms were nice and comfortable. March 2, 2014
Rated 5.0 out of 5.0 by staff Mandy and her team worked with us from the beginning to ensure our stay was satisfactory. We opened a new location in Niagara Falls and from using the hotel for a job fair, to our mass orientation, to the room stays for all visiting personnel to open the store, the staff looked to help us as if we were regular guest every week. It was greatly appreciated. February 28, 2014
Rated 4.0 out of 5.0 by Comfortable bed ,good service Need more computer and telephone in the room downstairs .variety of food for breakfast .Room Rate a bit high. February 26, 2014
Rated 5.0 out of 5.0 by Front Desk Crew Excellant I would like to thank the front desk crew on the night of February 17th 2014. They helped with some documents I needed to have scanned and checked me in very efficiently and professionally.. February 23, 2014
Rated 4.0 out of 5.0 by Short but Pleasant Comfortable Stay We had a very short but Comfortable Stay. Our location was convenient for our purpose. Room was very clean and beds were comfortable. Included continental breakfast was quite satisfactory! Check-in and out went very smoothly and the staff were very friendly, welcoming and helpful with directions. The only negative thing I would say is the hotel decor is a little dated....just needs some brightening up. I would definitely stay again and recommend this hotel. February 23, 2014
Rated 5.0 out of 5.0 by Breakfast Please allow the breakfast to be a little longer. While on leisure time I like to get ready a little slower. A later time for breakfast is desirable. Thank You February 23, 2014
Rated 5.0 out of 5.0 by The bed was very comfortable a great sleep The service of the staff was great...when needed any service or added service the staff was very helpful...had a great darkening curtains which made us sleep in and it was very great. February 22, 2014
Rated 5.0 out of 5.0 by breakfast Decent variety of food choices..nice to see eggs, yogurts, etc among breads. I find the hot food serving area to be difficult to need one hand to open the plastic serving tray, one hand to spoon out the food and a third hand to hold your plate. There is no area to set your plate down as you put food on it. Coffee area is fine and tables are set up well. February 20, 2014
Rated 5.0 out of 5.0 by The hotel atmosphere was friendly the hotel staff were friendly and the room was very clean and the bed was comfortable. The only thing i would of liked were larger pillows on the bed as we had a king size. February 20, 2014
Rated 3.0 out of 5.0 by Average for Niagara Seems younger from the outside than the inside. Pool was closed. 2 portable heaters in Lobby. Adequate for brief business stay. Good breakfast. February 19, 2014
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