Rated 4.3 out of 5 by 155
Rated 4.0 out of 5.0 by Surinam Comfortable bed ,good service
Need more computer and telephone in the room downstairs .variety of food for breakfast .Room Rate a bit high.
February 26, 2014
Rated 5.0 out of 5.0 by woody2874 Front Desk Crew Excellant
I would like to thank the front desk crew on the night of February 17th 2014. They helped with some documents I needed to have scanned and checked me in very efficiently and professionally..
February 23, 2014
Rated 4.0 out of 5.0 by Lex1e Short but Pleasant Comfortable Stay
We had a very short but Comfortable Stay. Our location was convenient for our purpose. Room was very clean and beds were comfortable. Included continental breakfast was quite satisfactory! Check-in and out went very smoothly and the staff were very friendly, welcoming and helpful with directions. The only negative thing I would say is the hotel decor is a little dated....just needs some brightening up. I would definitely stay again and recommend this hotel.
February 23, 2014
Rated 5.0 out of 5.0 by LynnHM Breakfast
Please allow the breakfast to be a little longer. While on leisure time I like to get ready a little slower. A later time for breakfast is desirable.
February 23, 2014
Rated 5.0 out of 5.0 by Ronie The bed was very comfortable ..got a great sleep
The service of the staff was great...when needed any service or added service the staff was very helpful...had a great darkening curtains which made us sleep in and it was very great.
February 22, 2014
Rated 5.0 out of 5.0 by willis19 breakfast
Decent variety of food choices..nice to see eggs, yogurts, etc among breads. I find the hot food serving area to be difficult to negiotiate...you need one hand to open the plastic serving tray, one hand to spoon out the food and a third hand to hold your plate. There is no area to set your plate down as you put food on it.
Coffee area is fine and tables are set up well.
February 20, 2014
Rated 5.0 out of 5.0 by giller The hotel atmosphere was friendly
the hotel staff were friendly and the room was very clean and the bed was comfortable. The only thing i would of liked were larger pillows on the bed as we had a king size.
February 20, 2014
Rated 3.0 out of 5.0 by Z1Y2X3W4 Average for Niagara
Seems younger from the outside than the inside.
Pool was closed. 2 portable heaters in Lobby.
Adequate for brief business stay.
February 19, 2014
Rated 4.0 out of 5.0 by steve521 Excellent other than extra ammenities
The only issue I had was that the indoor pool was drained and the fitness center is small and offers very little equipment.
Staff was great and ready to help. Very friendly.
February 18, 2014
Rated 5.0 out of 5.0 by jerry14 good hotel at a good price
good hotel at a good price; room was clean and quiet. Hotel was also warm on a very cold weekend.
February 14, 2014
Rated 5.0 out of 5.0 by kantan good hotel, dark room
hotel was good, only complaint was that the bathroom light must have been blown, as it was very dark in bathroom
February 11, 2014
Rated 5.0 out of 5.0 by chrisdp19 Great hotel:)
Enjoy my two day stay at the Holiday Inn Express in Niagara Falls NY recently:) Mindy, Ashley,Tammy, Christina all were great:) I was disappointed about the pool, but was explained about what happened with the pipes.... Food was good, room was clean, and service was very good:) Feels like my second home there.
February 6, 2014
Rated 5.0 out of 5.0 by chrisdp19 Good experience
Hi, I've been staying at this hotel for 5 years now, I've had very good experience's with the staff, who are very friendly and experienced and Mindy is a sweetheart as well:) My room is always clean and well kept up and I've never had a problem with any issue's with the room or hotel.
Ashley, and Christina are super sweet as well:) My need's are always taken care of at the Holiday Inn Express and I will be staying there again in the future:)
The gym facilities are very good as well:)
February 5, 2014
Rated 5.0 out of 5.0 by Florida Orange great room and staff
We enjoyed our overnight stay at the hotel and would highly recommend this establishment to other travellers. The breakfast was excellent and many choices, if you went away hungry if was your own fault not the hotel. The staff was very helpful and polite. The room was very clean and offered toothbrush and shaving gear if you forgot yours ( I have never seen that in another hotel) which is great. Overall we would return there and or use another Holiday Inn Express in the future.
February 2, 2014
Rated 5.0 out of 5.0 by Enjoyed the stay Excellent service/very clean
Great accommodations, central to everything we needed and wanted. Quiet area. Rooms were extremely clean and staff was friendly and helpful.
January 31, 2014
Rated 2.0 out of 5.0 by bird00 issues
Booked this hotel based on location and that they had a pool. At check in we where informed that the pool was broken and not working. Checked in anyway. the toilette in the room didn't flush right, the alarm clock was broken and the breakfast was cold. When I reported the toilette didn't work right a guy showed up and said I just fixed this yesterday what did you flush down the toilette. Seeing as he was in a suit and we where in the room all of 30 minutes I assured him he didn't fix it right. Overall the hotel was clean but clearly going downhill fast.
January 23, 2014
Rated 1.0 out of 5.0 by Nic3 Not up to the usual standard!
Okay I agree with the other review about everything that could go wrong did. We too picked this hotel for the pool and it was under repair and weren't informed of this. After a long day of shopping our three year old was beyond disappointed. I asked if we could go to another holiday inn in the area to use their pool and was told we could not. I understand that the pipe burst but then either compensate us or provide us with other options. When we got to our room we found a dirty balled up sock on the floor. The noise was a big problem every morning we were awaken before 6 am as they set up breakfast. We were very disappointed at our stay, it wasn't up to holiday inn standards. Also if you stay here in a suite remember to pack dishes, soap and cutlery because none were provided. That especially made me feel like maybe we were staying in the wrong part of town I've never stayed in a suite before where those things weren't provided.
January 16, 2014
Rated 4.0 out of 5.0 by L Siemon Good experience
All Good Didn't experience any problems with this hotel Breakfast was the same as most hotels but all hotels should cater more to guests who have gluten allergies.
January 15, 2014
Rated 2.0 out of 5.0 by sir_78 Everything that could go wrong did
There was a pool pipe burst a couple days before we arrived. Now I understand that there was nothing that could be done about the situation but we were not informed when we checked in. The main reason that we booked this hotel was for the pool. It wasn't until the next evening, when we went to go swimming, that we were told that the pool was down.
If I had known this we would not have stayed at the hotel but since we had already stayed the night and were into the next day it was too late.
Housekeeping didn't come to our room and we had to call and ask for more towels etc. The staff was very nice and someone brought us towels. The next morning the housekeeping staff just walked into our room without knocking. Naturally I was naked on the bed.
Finally the bed was ridiculously hard. Now i understand that different people like different beds but this was like sleeping on a piece of wood. I usually sleep on my side but I couldn't because my arms were going numb.
January 15, 2014
Rated 2.0 out of 5.0 by MEDICMEAGAN BAD LOCATION AND HORRIBLE SUITES
PLANNED MY HONEYMOON AROUND NEW YEARS EVE EVENTS. REQUESTED A JACQUIZI SUITE NICEST ROOM THEY HAD WITH A NOON CHECKIN BECAUSE I HAD TO MEET WITH THE CHAPEL AT 1P. ARRIVED AND WAS SENT AWAY. WE COULDN'T CHANGE OR FRESHEN UP BEFORE GOING TO MEET THE MINISTER. THEN WENT WE GOT BACK AND CHECKED IN THE HOTEL ALREADY TOOK OFF HALF THE BALANCE AS A DEPOSIT. WE CHECK IN SHE TAKES THE WHOLE BALANCE AND EXTRA FOR A DEPOSIT. WHAT SHOULD OF BEEN A $450 CHARGE ON MY CREDIT CARD IS NO $650. WHEN I CALL HER ON THE MISTAKE SHE SAYS SHE CAN RELEASE THE CHARGE BUT NEVER DOES. ITS THE HOLIDAY AND SHE WASTED $200 OF OUR TRIP MONEY BY OVERCHARGING US RIGHT OUT THE GATE. WE GET TO OUR ROOM AND LAY DOWN FOR A NAP. ALL WE HERE THE WHOLE HOUR IS A DOG GOING CRAZY BARKING AND WHINING IN THE NEXT ROOM. I GET UP AND GO DOWN TO THE DESK. I ASKED TO HAVE OUR ROOM CHANGED AWAY FROM THE DOG. THE FRONT DESK ATTENDENT ACTS LIKE SHE CANT DO ANYTHING AND SENDS ME BACK TO MY ROOM. I WENT BACK DOWN AND TRIED TO IGNORE IT. AFTER ANOTHER 30MINS I CAME BACK DOWN AND THE MANAGER CAME OUT. SHE SWITCHED US TO THE OTHER SUITE THEY HAD. EXACT SAME ROOM JUST OTHER SIDE OF THE BUILDING. THIS ENDED UP BEING WORSE. THIS SUITE SITS BETWEEN THE WASHING MACHINE ROOM AND THE POOL. ALL WE HAD WAS NOICE ON EITHER SIDE OF US NONSTOP. FOR BEING RIGHT NEXT TO THE HOUSEKEEPINGS AREA WE DIDN'T GET OUR ROOM CLEANED UNTIL ALMOST 4P THE NEXT DAY. THE BREAKFAST AREA DIDN'T HAVE ANYWHERE NEAR ENOUGH SEATING AND THE FOOD QUALITY WAS VERY POOR. THE BACON WAS COOKED ALL THE WAY THROUGH. THE ONLY MILK THEY OFFERED WAS SKIM. THE YOGURT WAS ACTIVIA. AND NO ONE WAS CLEANING IT SO THERE WAS WAFFLE AND OTHER MESSES JUST EVERYWHERE ON THE BAR.
THIS IS THE SECOND HOLIDAY INN I HAVE STAYED AT THIS YEAR. I USED TO WORK FOR A HOLIDAY INN EXPRESS. THIS HOTEL NEEDS SOME SERIOUS ATTENTION. EVEN IN JUST THE LOCATION OF CERTAIN ROOMS. THE STAFF AND HOW THEY HELP PEOPLE. EVEN IN MAKING SURE THEY DON'T OVERCHARGE ON A HOLIDAY WEEKEND AND BANKS AREN'T OPEN TO CORRECT THE ERROR.
January 13, 2014
Rated 1.0 out of 5.0 by Unhappy Lady Not Impressed with my Stay!!
My stay at the Holiday Inn Express was not great. The room was not very clean (I found garbage on the floor and the bathroom floor looked dirty). I ordered a pizza from the place listed on the hotel's speed dial and it never came (even after I called to ensure it was on its way), so my kids went to bed without dinner. We also did not get any sleep, as the noise in the building from other people staying there went on well past 1am. I did not have time to address the concerns before I left, as I was rushed to get to my plan and when I went to leave the hotel had a snowplow do out the parking lot, but the plow had literally plowed all of the vehicles in. I had to shovel out my van with my snow brush in order to leave. I was literally going to let this all slide, because that is the kind of person I am, but I now see on my bank statement that I was charged twice for the room. I am not impressed at all!! The hotel will be hearing from me first thing in the morning.
January 8, 2014
Rated 4.0 out of 5.0 by GOBLUE32 Great for shopping
The location is perfect for getting to the outlet mall or Walden.
There was ample parking
The employees were friendly and helpful. We were always greeted with a smile.
The room was very clean and comfortable.
WIFI was very reliable compared to other places I have stayed
The only issue I had was with the food at breakfast. The omelets were soggy and the bacon wasn't cooked very well. The boiled eggs seemed like they had been there for some time. It was surprising considering that the be one of the best features for the Holiday Inn Express locations we stay at. The only reason I didn't complain is because the person working breakfast was doing such a good job keeping the area stocked and clean.
The pool and fitness facilities were good
I would probably stay there again but if the quality of the breakfast was as poor as this stay, I would have to look at another location.
January 3, 2014
Rated 2.0 out of 5.0 by Roger56 Don't Stay here
Too much noise from other rooms. Breakfast is not very good. Go for the toast or cereal. I happened to mention a lock that kept falling off the bathroom door. Response? Take half the lock off. Result? Looked in bathroom due to dead bolt still on! Now with all that, I must say tha the staff did do all they could. But we didn't sleep well for two nights because people above us kept walking hard on the floor! This is beyond hotel operator's control no doubt but design of hotel makes this possible so I cannot in my conscience recommend!!
January 2, 2014
Rated 4.0 out of 5.0 by Ont traveller Fine
There was no "gold status" acknowledgement at check in.
There was not enough towels in the room and no bedding for the pullout couch..it was however delivered quickly,
Pretty standard hotel and stay for what I have come to expect from
Holiday Inn express.
January 2, 2014
Rated 4.0 out of 5.0 by Trinigirl Good stay & good location
We were only there for one night - our room was right near the elevator which was not ideal but we could not change rooms as hotel was full - it ended up not being noisy so it was ok - room was an average one which one would expect fom a Holiday Inn Express - clean which to me is the most important factor. Staff were very pleasant & helpful - breakfast was good - nothing fancy but that's the way I like breakfast - simple but good. Location was ideal for us - coming from Canada - very near to the border & near to the fashion outlet mall. Definitely would stay here again.
January 1, 2014
Rated 5.0 out of 5.0 by Mulliganalf Needs some upgrading as far as rugs..but other than that it was a great location
Very good destination....very nice staff. Room was clean . Amenities great....and breakfast was very good.
December 16, 2013
Rated 3.0 out of 5.0 by jerry24 Dirty cold pool area..
Pool smelled like urine!!! Not sure if cleanliness of the pool depends on the time of day we went (evening) but we were sorely disappointed by the experience. It was also cold. The last Holiday Inn we stayed at had a nicely heated pool area and we were hopeful that all HIs had the same standards. Breakfast was okay except for the eggs which were tasteless - we witnessed a few other guests dumping eggs in the garbage.
December 11, 2013
Rated 4.0 out of 5.0 by kandl74 Better than expected
After reading the reviews we were pleasantly surprised. We used our points, the person at the front desk was friendly and had everything ready to go. The room was clean, we didn’t find any bugs. The pool was clean, the fitness center was adequate. Breakfast was better than expected, the hotel changed it from day to day, nice touch. We enjoyed our stay, note there is nothing close by so you should have a car. I checked on the cost of a cab to the falls and was told it would be five dollars. Overall it was a nice stay.
December 1, 2013
Rated 5.0 out of 5.0 by Mikmik22 Perfect Hotel
Will definitely go back again and again. Very hospitable. Very warm and accommodating staff and front desk. Very clean hotel.
November 18, 2013
Rated 4.0 out of 5.0 by sunder Decent hotel to stay. Very good front desk staff
The Hotel was good in all respects. Very good rooms. We did not have breakfast as we had to leave the next morning. However they packed a few things and gave. This hotel is very far away from Niagara falls and you require to take a taxi from here which will cost about 20$ on way. The Bufallo airport too is very far away and it costs about 60-70$ to reach airport.
November 10, 2013