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Rated 4.3 out of 5 by 211 reviewers.
Rated 5.0 out of 5.0 by Excellent experience Room and staff were exceptional. I stayed in Canada two nights before and was appalled at the accommodations. The night before I was at an exceptional hotel in Buffalo. When I made this Holiday Inn Express reservation, I thought I was going to be down near the casino and was less than happy when I realized your location, knowing that there had been problems with break-ins at other hotels or motels in the area in the past. However, when I drove up and saw your hotel, I was more than pleasantly surprised. It is beautiful and certainly better quality than anything else in that area. I am originally from Niagara Falls and do travel back there at least once a year. I will be staying in your Holiday Inn Express when I return. Definitely. July 6, 2014
Rated 4.0 out of 5.0 by good visit good visit. It is odd to have a hotel that allows pets. Passed some very large dogs walking through the breakfast area. One of the nicest hotels in Niagara Falls NY. July 2, 2014
Rated 3.0 out of 5.0 by Decent value, convenient location I especially like that the hotel is NOT downtown, but is close to the NF airport. As a result, it is quieter & safer. The staff is responsive to requests/needs & tries to be helpful. The beds are comfortable, the rooms are clean. The breakfast, while included in the price, leaves much to be desired. The "orange juice" tastes rather watered-down, the bananas are usually quite bruised & unappetizing, & the only non-sugar sweetener available is Sweet 'n Low. The coffee is hit-or-miss. Usually miss; I often found myself going elsewhere & paying for a breakfast. I'd rate the hotel a little higher if the food was better. July 1, 2014
Rated 5.0 out of 5.0 by Great stay! We were in for 2 nights, great location, not a noisy area as our room faced out the back. We did not use the breakfast area as we had a small dog and did not want to leave her alone in the room. The only issue we had was there was a bar of used soap left on the shelf in the shower from the previous guest. I did find the $50.00 a night charge rather high for the dog considering our previous travels to the south can be anywhere from free to $30.00 a night. If we travel to this area we would stay here again. July 1, 2014
Rated 3.0 out of 5.0 by Just a place to sleep This place was just average... It was not what I expected , especially for a price that was more like a high end or 2 bedroom suite and the distance it was from the Falls... just bland from the decor to the service to the food. I brought my son, spouse, and parents so we had 2 rooms. My parents had the jacuzzi room and upon opening the door smoke smells overwhelmed us despite it being a non-smoking room. They went in and I went to see about changing rooms for them. The phone did not work when I tried to call the room from the desk 5 times. So I had to walk back there and knock on the door to tell my mom of the other room options available. This place did not even have a snack machine.We have platinum elite status and no recognition was given. We weren't offered a welcome bag or bonus points. and I even had to call back and request my points. We did not have a problem with the desk staff or manager on duty, but neither of those young ladies went out of their way to make us feel welcomed or like they appreciated our business even. July 1, 2014
Rated 4.0 out of 5.0 by Comfortable bed and the staff was very good. Everything about this place was very good. The one thing that was a little frustrating was connecting to the wireless internet. They had this god awful log in and pass word and you had to re-enter it every day. And our computers would not re-direct to the log in page. Called the 800 number and got no help. Ending up fixing it myself. Otherwise great place, a couple of miles away from the falls but that made it more comfortable. June 28, 2014
Rated 5.0 out of 5.0 by Very good Service Enjoy my stay with management and staff making sure my stay was ok love it thanks. June 28, 2014
Rated 5.0 out of 5.0 by The Falls Stay The hotel is very convenient to the Falls - even going over to the Canadian side. The staff was friendly, answering questions/requests with ease and quick response. Good at referring restaurants. If you go here - MUST eat at Leon's Italian Bistro. Great food. The hotel was all we had hoped for and more. The rooms were very comfortable and clean. June 25, 2014
Rated 5.0 out of 5.0 by doge fantastic HIX--staff was superior--would recommend to all June 25, 2014
Rated 5.0 out of 5.0 by Excellant service staff have been given excellent training in customer relations their attitude could not be faulted, in all of our inquiries they went the extra length for A1 service June 23, 2014
Rated 4.0 out of 5.0 by great service we rented a room for the night so we didn't have drive home after a concert at Artpark. Over all the service was great. used soap from previous guests left in tub soap dish. June 22, 2014
Rated 5.0 out of 5.0 by My review I've stayed at this hotel many times and have always been impressed with the staff and the rooms. The hotel is clean and comfortable and I would recommend this hotel if you are staying in this area. June 21, 2014
Rated 5.0 out of 5.0 by cofortable bed great service consistent quality, knowing what to expect is peace of mind June 20, 2014
Rated 5.0 out of 5.0 by One place I would have no doubt in recommending!!! - A good place to stay with your family while on vacation - Great and enjoyable complimentary breakfast - Wonderful, caring and friendly staff - Great ambiance in the room and absolutely clean surroundings!!! June 20, 2014
Rated 5.0 out of 5.0 by A great place to stay This hotel is an easy ride to the Falls and offers spacious rooms, excellent service and great value for your money. We extended our stay in Niagara Falls and decided to remain in this hotel rather than moving to a hotel on the Canadian side. We just drove over to The Canadian Falls and came back the same day. June 19, 2014
Rated 4.0 out of 5.0 by Comfortable beds and Clean Hotel Overall a very nice hotel for the price. I just wish it were a little closer to Niagara Falls. June 18, 2014
Rated 4.0 out of 5.0 by Reliable Very nice property and close to all sorts of amenities.Just stay away from the "free" continental breakfast. June 16, 2014
Rated 4.0 out of 5.0 by falls visit Room was clean, Staff was helpful. Some noise in the hallway at night. Attempted purchase of a diet drink from the drink machine resulted in getting a drink with sugar. The breakfast area was so crowded that I gave up the idea of eating breakfast there. The price was certainly not especially a bargain. June 12, 2014
Rated 5.0 out of 5.0 by Nice room, great service, tasty breakfast We had a nice time staying at this hotel and would recommend it. June 10, 2014
Rated 5.0 out of 5.0 by Our place of choice to stay in Niagara Falls, NY We had stayed here once before and weren't disappointed this time either. The staff were friendly and efficient, both at the front desk and at breakfast in the morning. We were very comfortable in our king-bed suite which we booked online for a reasonable price. The room was clean and fresh and the bathroom was well equipped and clean. The breakfast room is spacious, handy to the elevators and with a variety of foods to choose from. There could have been more of a choice of fruit, but that would be the only downside to a wonderful stay at your hotel. Highly recommended! June 8, 2014
Rated 5.0 out of 5.0 by great service. Easiest check - in, with the best front desk personnel. Efficient, friendly, accommodating and interested in the client. Great breakfast and hot! Clean rooms and very quiet. June 3, 2014
Rated 5.0 out of 5.0 by comfortable Good hotel, friendly people. great place to stay. Clean rooms, quite place little away from the National park but if you have a vehicle it is easy access. June 2, 2014
Rated 5.0 out of 5.0 by Nice big bed and clean room My husband and I stayed for two nights and we enjoyed our stay. The hotel was close to everything we needed to get to and although it is very close to the airport, we didn't hear any noise from it. The hallways were quiet in the morning as well, which we appreciated. Very hot water for morning showers! The food at the breakfast buffet was good, not great, but certainly adequate for our needs. Front desk staff was always very friendly and helpful. June 2, 2014
Rated 2.0 out of 5.0 by Over paid Ok room but way over priced for being across the street from the airport. May 28, 2014
Rated 5.0 out of 5.0 by Friendly staff and clean rooms I was greeted immediately upon my arrival. The staff at teh front desk were very friendly and helpful, and checked me in quickly. The room was clean, smeleld fresh all week, and teh bathroom was clean as well. No problems during my week-long stay. Check out was a breeze. May 27, 2014
Rated 5.0 out of 5.0 by great staff Overall this is a great place to stay. The noise level from other rooms loud. We were further from the falls area than we thought but tour shuttle made it easy to get around. Breakfast buffet was very good. May 24, 2014
Rated 3.0 out of 5.0 by Price is too high for the quality If the price was much lower this would be a fine family hotel, but the price matches hotels of much better quality. The breakfast was very bare-bones, the tub plug did not function properly and our online request for extra towels was not honored - we had to call the front desk, but then they were promptly delivered. May 24, 2014
Rated 4.0 out of 5.0 by Pretty Good The front desk staff were helpful and friendly. We had cold showers both mornings - we blamed it on hot water capacity at peak hours but it really is not acceptable for this type of hotel. we reported it when we checked out as we were on the run. Great breakfast options. We flipped the 'do not disturb' sign on our door thinking we were signaling to the housekeeping staff that our room was available for cleaning - but that was not how it worked. Consequently our room was as is when we got back in the evening. We are pretty tidy so we let it be. But a word to the wise for other guests - read the print on the door sign. All in all, 2 glitches ... but we would stay here again. May 21, 2014
Rated 5.0 out of 5.0 by Had a nice stay We rented two rooms for a family trip and enjoyed our stay. I wish there were more tables in breakfast area as we had to wait for availability of table. Overall it was nice hotel and i recommend it. May 14, 2014
Rated 5.0 out of 5.0 by Great Staff Literally a home away from home for me. Friendly, helpful and kind staff, clean rooms in great condition May 9, 2014
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