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Rated 4.3 out of 5 by 184 reviewers.
Rated 3.0 out of 5.0 by Average Stay I would have rated my stay better but I was not overly impressed. Two items made me uncomfortable. After driving 7 hours, checking in, unpacking and getting ready for bed. We realized we did not have bedding for the pullout. When I called the front desk I was told I would need to come and get it as they were understaffed. The next morning while showering the handle while showering the shower handle fell off. Minor items but I expect more for the most expensive hotel in the mile area..... June 5, 2013
Rated 5.0 out of 5.0 by Excellent service 2 stays. Loved the service. Appreciate the cookies and the free bottled water. :) Thanks again! May 21, 2013
Rated 4.0 out of 5.0 by Great Location!! This was a good stay. 2 nights in Executive suite was great, but a little on the pricy side!! Great location to the border, and outlet mall. I didn't know we were near the outlets, but it was great, we got complimentary green pass with a gift from the mall, only because the when we checked in the staff gave us a voucher for shopping at the mall. Hotel is kept nicely. I didn't like the breakfast choices. My kids only ate 2 spoons of fruit loops, there was no honey nut cheerios, or pancakes. they don't like eggs. juices was watery and most of the time broken. hot water was always running low. besides that, no negatives!! April 29, 2013
Rated 5.0 out of 5.0 by Good value & well-kept I like this location in that it is NOT in downtown Niagara Falls. Still, I can get to anywhere that I want within a short period of time. The room was well-kept (as was the hotel overall), the bed was very comfortable, & the breakfast choices were more than adequate. I appreciated being able to get hot coffee in the lobby at any hour, although some decafe would have been a nice option in the evening. This is my second stay at this hotel, & it is now my hotel of choice whenever I visit Niagara Falls. April 18, 2013
Rated 5.0 out of 5.0 by Very nice facility We enjoyed our stay. The room, service, etc. all met or exceeded our expectations. April 11, 2013
Rated 5.0 out of 5.0 by Great Value! Every thing is clean and comfortable. The staff is great ! March 4, 2013
Rated 5.0 out of 5.0 by Nice Staff Mario booked the room ( very plesent chap ) It was as described , A . few more hangers would be nice and when we asked for extra towels Bobby provided them immediately . Speaking of Bobby -- an excellent breakfast - omlet and sausage the first morning and lovely scrambled eggs and bacon on Sat . The ladies on the desk were friendly and helpful .Overall a very pleasant stay We will be back . February 26, 2013
Rated 5.0 out of 5.0 by Friendly Hotel Hotel staff was very friendly and greeted me warmly as a platinum member. I did receive a room upgrade which was clean and spacious. Internet connection was solid. Breakfast was good. Not sure you're going to find a better value in the Niagara Falls area than here. February 26, 2013
Rated 3.0 out of 5.0 by good value...needs some improvements good value for the money, however, room needed some attention. Thread bare towels with holes, someone had thrown egg on the wall which needed to be cleaned and lights out in the bathroom. We usually see more pristine conditions in HI hotels. Slow to replenish breakfast items. February 24, 2013
Rated 5.0 out of 5.0 by Great service, very nice hotel A-1 place to stay in Niagara. Clean hotel, pleasant staff and great breakfast. Very reasonable rates. January 7, 2013
Rated 5.0 out of 5.0 by Holiday Inn Experience My family and friends have all enjoyed this location very much. The staff members are friendly and helpful. We have received prompt service and the accommodations are very comfortable and clean. The free breakfast is super and a variety of food items with fresh unlimited coffee and tea. The beds are very comfortable and the room was warm. January 3, 2013
Rated 2.0 out of 5.0 by Terrible cancellation policy I made this reservation by mistake, thinking I was making it for another property on Niagara Falls Blvd. Upon arrival I tried to cancel the second night and was told that I could not due to the way I booked the reservation. It had been made on the internet the same way I make reservations some 48 weeks of the year. I called customer care and was told they would speak with the manager and someone would call me back. I never got a call so I drove back 45 miles to use the second night of the reservation. When I checked in I was then told that the second night had been taken off my bill. When I asked why I hadn't been called, resulting in driving back 45 miles, the manager gave me a room for free for the night. I travel for work about 45-48 weeks per year and use Holiday Inn properties almost exclusively. Once in a while my plans change at the last minute. This is the FIRST time I have not been able to cancel by 6pm the day of the reservation. Customer care told me that each property sets their own cancellation rules. In the future I will have to check each policy more carefully. December 19, 2012
Rated 5.0 out of 5.0 by Pleasant staff, clean, good price I have stayed at this hotel several times. The rooms are always clean and well done and the staff is extremely friendly. I will definitely return December 18, 2012
Rated 4.0 out of 5.0 by Staff Recognition The gentlemen that services the breakfast area - named Billy or Bobby - was amazing. He was thoughtful and considerate to not only my party but all guests he came in contact with. He truly made our stay enjoyable. December 14, 2012
Rated 5.0 out of 5.0 by Excellent price and accommodations We were pleasantly surprised by the clean rooms great service and best continental breakfast ever!!! December 9, 2012
Rated 5.0 out of 5.0 by Great Service and very conveniently located We stayed 2 nights at the Holiday Inn in Niagara Falls, New York and were very pleased. The staff were very helpful and friendly and the rooms were very comfortable and good value for the money. They serve a small buffet breakfast that is included with the cost of the room and it is very well done and hits the spot. We would recommend this hotel to anyone travelling through the Niagara Falls area. It is also very conveniently located for the outlet shopping and there is a very nice mall about 15 minutes away if you are there for the shopping. December 1, 2012
Rated 4.0 out of 5.0 by ENJOYABLE EXPERIENCE This hotel was a pleasant surprise,clean,good location,friendly staff,neat room,spacious and quiet. November 30, 2012
Rated 3.0 out of 5.0 by good hotel, but cleanliness an issue This is a good hotel and have stayed there before and have had a pleasant stay. However, when we arrive we were given a room that hadn't been cleaned, the mattress were against the wall, and garbage still in room. Gave us a very uncomfortable feeling. It took awhile to get us into another room, which was fine, but there was still some garbage in room. They just need to fix their housekeeping issues and it would be good. November 26, 2012
Rated 5.0 out of 5.0 by Niagara Falls Review The staff is outstanding!!!!!!!!!!! This Hotel is Great!!!!!!!!!! I would recommend to everyone!!!!!!!! October 23, 2012
Rated 4.0 out of 5.0 by 房间舒适,位置也很好,只是服务有待提高 开车过去很好找,不太远就有沃尔玛和餐厅。房间很好,床很软,但是这次的体验有很大缺陷,我订的是套房(suite),我入住时确认了一遍套房就住了,第二天上午我看到服务员打扫卫生才发现给我的根本就是普通房间,我找到前台,他们无法辩解,我说我不要普通房间,要求退房,对方说我网上已经付款,无法取消。最后将房价为我调成了当时标间的价格(当时实时房价肯定很高,但是他们也没有别的价格主动给我)。我一直很喜欢假日酒店,体验也都很不错,但是这次真的令我失望了。错给房间,不给调房,因为酒店缘故我要求退房也遭到拒绝,我会推荐别的假日酒店给朋友,但是这家真的令我太失望了 October 23, 2012
Rated 5.0 out of 5.0 by Suite stay for five people. Stayed for to days in Suite. Big enough for three adults and two kids. I had to ask for a sheets and bedding for sofa. Good buffet. Nice pool. Could be closer to Falls but still OK. October 20, 2012
Rated 5.0 out of 5.0 by great value hotel was clean and modern, great selection of continental breakfast, rooms were quiet and clean and modern, comfortable bed, staff was courteous and gave great recommendations for restaurants October 18, 2012
Rated 5.0 out of 5.0 by Exceptional service from Reservation to Check-out Very Helpful Front Desk Staff at check-in and throughout stay. October 17, 2012
Rated 5.0 out of 5.0 by Quiet, Clean & comfortable!!! We brought our Girl Scout Troop #50083 from Northern Ohio to visit Niagara Falls, Fort Niagara & Lockport Locks. Excellent proximity to all - easy to navigate the area. Well kept property indoors as well as outdoors. Friendly, helpful staff and excellent variety of offerings for breakfast. We had hoped to swim and relax upon our return that evening but the pool closes at 10pm. - just not enough time! Highly recommend this property - would definitely stay here again. October 15, 2012
Rated 5.0 out of 5.0 by Loved the King Suite Great hotel, room was very clean, and the hotel staff was friendly, welcoming as well as helpful. October 14, 2012
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